Poonam Sharma is seeking assignments in revenue cycle management with reputed organizations in Hyderabad. She has over 10 years of experience in operations management, process transition, training and customer support. She is a certified medical coder with expertise in ICD and CPT coding. She aims to utilize her skills in process improvement, quality management, and people management.

1. POONAM SHARMA
Mobile: 09959613387
E-Mail: pnmsharma45@gmail.com
Address: 8-2-613/81, Road No. 11, Udaynagar Colony, Banjara Hills, Hyderabad-500034
Seeking assignments in Revenue Cycle Management with an organization of repute in
Hyderabad.
AN OVERVIEW _
 AAPC CPC Certified.Medical Coder with knowledge to code the medical charts using ICD official guidelines using
ICD-9-CM codes and CPT Coding Conventions knowledge.
 Good communication skills, multispecialty coding, strong knowledge in human anatomy and physiology.
 Ability to learn concepts quickly and develop in the area of specialization, understand business requirements and cooperate .
 Six Sigma Greenbelt Certified with excellent track record of over 10 years in Operations Management,
Process Transition, Training & Development and Customer Support in the BPO / ITES Sector
 Demonstrated excellence in managing end-to-end operations, setting up new processes and developing measures
for improving process efficiency
 Adept at developing procedures, service standards and operational policies, with a proven track record of planning
& implementing effective control measures to reduce running costs of the division; responsible for meeting &
setting KPI targets and planning areas of improvement
 Keen customer centric approach with skills in addressing client priorities and resolving escalations within
prescribed TAT, thereby attaining client delight and high compliance scores.
 Holding in-depth knowledge of medical transcription guidelines and practices with strong ability to use designated
reference materials
 An exemplary communicator with proven skills in designing and conducting customized training program s geared
towards optimizing knowledge & operational efficiencies of international client organizations
o Attained significant improvements in learning processes, productivity, quality, and efficiency improvement
while reducing costs, lowering turnover & maintaining a positive work environment
o Excellent track record of increasing the transference of learning from the classroom to the job and in
motivating employees
 Self-motivated, multi-tasking team player with strong communication, interpersonal, analytical, organizational and
problem solving skills; ability to interact easily with people of diverse backgrounds & professional levels and
adaptable to new technologies
CORE COMPETENCIES
 Strong knowledge in human anatomy and physiology.
 Having ICD-9-CM & CPT Coding Conventions knowledge.
 Ability to learn concepts quickly and develop in the area of specialization, understand business requirements and cooperate.
 Developing and implementing contingency / business continuity plans to ensure uninterrupted and smooth
business operations and attainment of budgeted objectives; implementing policies & procedures and developing
documentation for the process
 Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures
to maximize customer satisfaction level; deploying / implementing quality tools; managing processes and risks

2. associated with the same; identifying techniques, preparing and implementing mitigation plans
 Ensuring the smooth transition from current to future business operations; transforming necessary processes,
tools and environment from the “present” state to the agreed “future” state
 Providing effective resolution to customer queries and improving relationships with the customer by
anticipating customer future requirement; initiating and sustaining efforts for bettering Customer Satisfaction
scores through regular relationship calls
 Ensuring utilization of existing resources and manpower; setting up & maintaining CTQ (Critical to Q uality) / CTP
(Critical to Process) targets for the process & team; interacting with employees to plan their development
and evaluating the progress made
 Leading, training and monitoring performance of team members; managing various personal functions such as
hiring, performance appraisals, promotions, transfers, and vacation schedules; maintaining and
developing performance standards; creating and fostering a healthy environment which facilitates high
performance of team members and accomplishments of organizational goals
ORGANISATIONAL EXPERIENCE
Since J a n 05, 2 0 1 5 working with Medfin India P vt. Ltd., Hyderabad as a Medical Coder
Role:
 CPC certified.
 Hands on experience on CPT, ICD 9 and Anesthesia coding
 Strong knowledge in human anatomy and Physiology.
 Good interpersonal and communication skills
 Coding reports as per client guidelines and coding guidelines by maintaining operational quality and productivity.
 Regular interaction with TL and getting feedbacks.
Since Apr’05 – J u n e ’ 1 4 worked with MModal P vt. Ltd., Hyderabad as a Team Leader
Role:
Managing complete operations through a team of 60 associates and motivating
the team to meet daily/monthly targets
 Handling medical coding team for implementation of new accounts.
 Making SOPs for new accounts in Medical Coding.
 Ensuring quality work and keeping track of TAT
 Developing plans based on team capacity and allocating work in team
 Preparing plans for weekly-offs and approving leaves of teams
 Providing feedback to the team on a daily basis; holding one-to-one session with the team to understand their
areas of improvement and managements’ expectations
 Delivering presentations to the team on team bonding, effective resource utilisation, prioritization of work, etc.
 Coordinating with the clients and ensuring prompt resolution of their queries
 People management skills.
 Proactively identify gaps, report on quality trends, make recommendations for improving and enhancing the
existing framework.
Highlights:
 Management recognized my potential and promoted me as Team Leader in October 2009.
 Received appreciation from management for outstanding performance
 Acknowledged by Senior Manager for consistently delivering good performance and meeting set SLAs
 Stress Management, Time management, Communication Skills, Forum on Leadership.
 Was the first person to implement ADT/Client Profile questionnaire to control Demographic/Format error which
reduced 50% of the errors. Do daily random audits to check ongoing quality and do analysis of the feedback
errors received from client or instant feedback from Quality Analyst to implement more quality
proce sses/check points to curtail those errors.
 The above quality process implementation reduced 50% of the ADT errors in a week’s time and subsequently to
75% and even increased the Client Satisfaction rate which helped to even clear consecutive weekly client audits.
 We introduced hourly productivity tracking report and shift start and shift end timing/productivity report
which helped to have a control on the shift timings. We introduced staggered weekly offs to optimize the
available manpower even on weekends. We scheduled team members according to routing pattern of work
to use the available manpower to the fullest and deliver work on time with quality.
 The questionnaire made by me was made as standard format and mandatory rule for every new account
implementation. Even the quality analysis report done for monthly team meeting was appreciated by
m y reporting manager.
 The ADT and format errors in a most sensitive account was a major issue which was sorted out to maximum after
implementation of Questionnaire implementation, regular feedback dissemination sessions conducted by
me, instant feedback flow process introduced, proactive communication with the front-end team.
 Random audit process to monitor ongoing quality, weekly performance analysis, proactive communication
about any queries of the team or any issue with the front-end team helped to cut down most the complaints

3. from the customer and improve customer satisfaction level.
Jun’04 – Apr’05 worked with Infovision Pvt. Ltd., Kolkata as
Sr. Management Trainee
Role:
 Managed operations related with medical specialties such as Family Practice, Internal Medicine, ER Reports,
Endocrinology, Allergy, Immunology, Dermatology, Cardiology, OB-GYN, Neurology, Orthopedics,
Gastroenterology, Pulmonology, Genetics, Hematology & Oncology, Urology, and Radiology
 Successfully transcribed and edit recorded or written material such as:
o Operative reports, discharge summaries, patient history and examinations, physician letters, progress
notes, follow-up notes, letters, operative reports, pharmacy, rehabilitation, autopsy and x-ray reports for
medical insurance purposes
 Excellent track record of translating medical words and expanding abbreviations into correct forms;
managed visual proofreading, electronic spell check and grammar check for medical inconsistencies and
inaccuracies
 Drove the execution of medical documentation activities within TAT
 Carried out extensive review of latest developments and trends on medicine, transcription practices, technology
and English usage
Jan’03 – Jun’04 worked with Bhavani Metrics Pvt. Ltd., as Management
Trainee
Role:
 Prepared & maintained various kinds of reports such as:
o Consultation, Progress Notes, Follow-up Notes, Letters, Operative Reports, Discharge Summaries
o Family Practice, Internal Medicine, ER Reports, Endocrinology, Allergy, Immunology, Dermatology,
Cardiology, OB-GYN, Neurology, Orthopedics, Gastroenterology, Pulmonology, Genetics, Hematology &
Oncology, Urology and Radiology
 Instrumental in translating medical jargon and abbreviations into their expanded forms
 Played a key role in identifying mistakes or inconsistencies in a medical report and correcting information
 Formatted reports; edited them for mistakes in translation, punctuation, or grammar and checked consistency and
any wordings
Highlights:
 Acknowledged by Senior Managers as quick learner and for delivering consistent performance
______________________________EDUCATION______________________________
 Pursuing MBA from Symbiosis, Pune
 Bachelor in Business Administration from I.C.F.A.I. University, Hyderabad in 2008
______________________________CERTIFICATION_____________________________
 Medical Coding training from Transcode Solutions, Ameerpet June’14 to September’14.
 AAPC CPC certified Medical Coder in October’14.
______________________________CERTIFICATION_____________________________
 Six Sigma Green Belt Certified in August 2010
_______________________PROFESSIONAL DEVELOPMENT______________________________

4. AAPC CPC certified Medical Coder.
Six Sigman Green Belt Certification.
Attended training in Stress Management, Time management, Communication Skills, a n d Forum on Leadership.
_____________________________TECHNICAL SKILLS______________________________
 MS Office, WordPerfect, Stedman’s, Quick look and other MT related Software
 Strong ability to operate designated Word Processing (e.g. PC, Word Processing and other Software), Dictation,
Transcription Equipment, and other Equipment as specified for the Department's needs
 Worked extensively on Computerized System of transcribing patient reports
 Typing Speed of 70-80 wpm
____________________________PERSONAL DETAILS___________________________
Date of Birth : 11
th
December 1982
Languages Known : Hindi, English and Bengali