Dena Wallwork has over 25 years of experience in healthcare, including positions as an HIM Director, Compliance Analyst, Transcription Supervisor, and Coder. She holds an Associate's Degree in Health Information Management and is a Certified Healthcare Auditor. The document provides a detailed resume highlighting her extensive technical skills and work history managing health information and ensuring compliance and coding accuracy across multiple healthcare organizations.

1. Dena Wallwork RHIT, CHA Phone: 615.604.1176 Email: dena.wallwork@yahoo.com
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OBJECTIVE – To obtain a position that allows me to use my experience in the healthcare industry, along with my
associate’s degree in HIM, and Certified Healthcare Auditor training to benefit the organization and its customers. My
experience ranges from coding, HIM Director, Transcription Supervisor for acute and psychiatric care, implementations,
meditech dictionaries upkeep, HIPAA privacy officer and many others as noted below. I look forward to speaking with you
in the near future.
EMPLOYMENT
Comprehensive Pain Specialists, Hendersonville TN – December 2011 to Current
 October 2014 to Current – Compliance Analyst
 Analyze Provider documentation and coding to ensure compliance with all federal, state, guideline/requirements and updates.
 Provide assistance to Executive Director of Compliance Integrity including research of current laws, risk assessment, LCDs and
educational needs for the company.
 Performs billing audits to comply with current federal, state, and other regulatory entities requirements including clinical
documentation, charges billed, denials etc. to determine if best practices are being met and provide education where needed.
 Team lead in transition to ICD-10-CM for the company
 December 2011 to October 2014. Data Resource Manager/ Healthstream System Administrator/Compliance Department
 System administrator for healthstream learning center. Provide system wide support for the company’s learning software,
including but not limited to: Create assignments, courses, new users, statistical reports. Provide end users with assistance on
technical problems as they arise. Maintain the employee database including the education for AHA certification, and ICD10
certification.
 Provide software solutions for a fast-growth group with over 800 employees and 50 clinics.
 Work-Flow analysis of paper documents to be scanned into charts, using fax inbox, drop boxes and scanners in an orderly and
timely fashion.
 Compliance Auditor – Audit documentation for compliance to state, federal and other regulation entities for 50 plus clinics.
Provide input and creation of companywide policies and procedures as they relate to documentation standards.
 EHR documentation quality review for providers and clinical staff including diagnoses and procedure codes by CMS standards
for clinic visits, procedures and consult visits.
 Analyzes data from EBO reporting system identifying areas that need addressing by education, further in-depth audit.
 Provides Department Heads with education materials to share with their employees regarding the most up-to-date current coding
guidelines.
NHC Healthcare – Hendersonville, TN March 2011 – December 2011 HIM Director.
 Responsible for all aspects of health information documentation for 122 bed long-term/rehab center meeting standards, MDS
coding, chart analysis for completion.
 HIPAA Privacy officer for the facility; providing the most current state, federal and Medicare guidelines to our facility for
compliance and continuity of care for residents. Audited charts for completeness, documenting areas where documentation
needs to be addressed to meet standards for RUGS and federal guidelines. Provided statistical reports to IM committee
regarding compliance with chart audits, HIPAA violations and worked with corporate consultant to address facility issues in
these areas.
 Coding - admission, MDS. RUGS coding, coding upon transfer and discharge from facility using ICD9CM diagnoses coding
guidelines.
Superior Global Solutions – Virtual Position December 2010 – March 2011 Transcriptionist/Editor.
 Transcribed medical reports for acute care hospitals nationwide including teaching facilities.
 Report types transcribed – specialty groups, experimental trials from immune-histological, oncology, radiation therapy to general
medicine, orthopedics included HPs, Discharge Summaries, operative reports, cardiology reports, progress notes,
echocardiograms, Heartviews and ER notes, at a 98% accuracy rate.
Record Results LLC – Nashville, TN (Transitional Position) Team Lead Release of Information Sept. 2010 – Dec. 2010.
 Provide all functions of release of information for a multi-clinic group of 90 physicians according to HIPAA compliant laws to
external entities including billing, monitoring for payment and processed requests.
DTS of America – Brentwood, TN March 2009- Sept. 2010 Implementation Specialist
 Worked as part of the implementation team serving as the work-flow/Meditech expert during the implementation of DTS
transcription services to healthcare customers including hardware and software deployment, operational organization and work-
flow management as well as project management of the installation process.
 Provided testing on new software for text and voice package documenting trials. Performed QA reviews for new sites
implemented providing feedback to company and the hospital/clinic on an ongoing basis during the implementation phase.
 Input on work-flow resolutions within Meditech report dictionaries for LifePoint customers.
 Tested and helped develop a new dictation/EMR software for the company.
 Created training manuals for new software and trained staff on new products during implementation phase.

2. Dena Wallwork RHIT, CHA Phone: 615.604.1176 Email: dena.wallwork@yahoo.com
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HCA Shared Services –Nov. 2008 - March 2009. Transcriptionist
 Transcribed reports for regional group of hospitals, (18) within the HCA market in Meditech Order Entry, Radiology Module
and back end speech editor in PowerScribe
 Report types including history and physicals, discharge summaries, operative reports, radiology reports PowerScribe radiology
reports, psychiatric assessments and emergency room reports.
HCA Skyline Medical Center – October 2006 - November 2008 Transcription Coordinator
 Supervised all aspects of transcription for Acute Care and Psychiatric Campus. Performed HR functions; staffing, quality
reviews, payroll processing, training of employees and liaison for outsource vendors.
 Gathered statistical information for the HIM/UR committee for JCAHO compliance regarding TAT and Quality of reports.
Performed QA on transcribed reports for all transcriptionists per AAMT guidelines.
 Maintained/Created and Revised the following in Meditech: OE forms, Reports Formatting including mail merge functionality,
provider dictionaries, set parameter changes for MRI, OE and other site and market requests. Provided direct assistance to
physicians and ancillary staff with dictation requests and education on the dictation system.
LifePoint Sumner Regional Medical Center – Transcription Quality Control Coordinator
September 2006- September 2007.
 Implemented the Quality Management Program for a multi-facility transcription department, per AAMT guidelines.
 Performed monthly reviews on transcribed reports providing feedback to the MTs quarterly with focus reviews on all report
types. QA included feedback for providers as well as MTs. The providers received feedback on the completeness of all report
types as to whether they met national guidelines for billing the correct level codes per their documentation.
HCA Hendersonville Medical Center –Served in 3 different roles while at HMC.
 Medical Transcriptionist/special projects, May 1999-October 2006.
 Transcribed all work types, DS, HP, Consult Notes, Op Notes, Radiology, Procedure Notes in Meditech.
 Trained new MTs on Meditech system.
 Performed QA and made required edits.
 PACs editor. Updated radiology templates in reports dictionary to include current CPT codes for imaging reports ready by
radiologists for billing purposes.
 Worked with new software for Cardiology group during test phase.
 Help-desk liaison to resolve issues for transcription department.
 PowerScribe edits for radiologists as needed.
 HIM Director, 1997-1999.
 Managed and supervised all functions of the HIM department to include, coding, transcription, release of information, chart
analysis, incomplete area, and preparation of birth certificates.
 Member of Meditech Implementation Group during market transition phase.
 Served as Co-Chair of IM committee.
 Created policies and procedures to meet JCAHO, federal and state guidelines.
 Performed coding audits on a quarterly basis for DRG accuracy, Case-mix evaluation.
 Liaison with physicians for coding quality and clinical documentation improvement.
 Coder 1995-1997.
 Coded all patient types using current ICD9-CM guidelines in Meditech with 3M coding software. This included concurrent
coding, upon admission, during stay and prior to discharge.
 The facility is an acute care facility with same day surgery, obstetrics, and endoscopy suite as well as cardiac cath lab.
Coded all visit types and met corporate standards of 97% or better accuracy rate based on national coding guidelines for
DRGs, case-mix evaluation, selection of principle diagnoses, procedure codes both ICD9CM and CPT codes including
modifiers. Inpatient, Surgery, endoscopies, emergency room visits, Rehab visits. As liaison to the billing office worked to
decrease AR days.
Mediplex Rehab - Coder 1993-1994. PRN position coding long term care/rehab visits.
 Coded Rehab visits after discharge including ICD9CM codes based upon Rehab coding guidelines using Meditech and 3M
encoder
HCA Greenview Medical Center
 HIM Supervisor 1994-1995, Supervised ROI, clerical staff, and analysts. Chart completion, delinquent count.
 Coder 1992-1994 Code all acute care and same day surgery patient types using current ICD9-CM, CMS guidelines with 3M
coding software. This included concurrent coding, upon admission, during stay and prior to discharge.

3. Dena Wallwork RHIT, CHA Phone: 615.604.1176 Email: dena.wallwork@yahoo.com
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EDUCATION
 Western Kentucky University, Associate Degree in Health Information Management 1992.
 CERTIFICATIONS
o RHIT certified 1992 - present
o Certified Healthcare Auditor – 2015
 PROFESSIONAL MEMBERSHIP
o American Health Information Management Association
o American Institute of Healthcare Compliance
o AAPC
Technical Skills
 Audicy – AAPC audit tool for physician documentation and billing.
 Healthstream System Administrator - Training January 2014
 Eclinical Works – EHR and billing software, assistant system administrator training, September 2012
 Meditech Training throughout time with HCA superuser through 2008 including:
o OE Reports module setup and Maintenance:
o Auto-Fax setup in OE
o OE Reports building, canned text builds,
o Provider Dictionary setup and maintenance
o Compiled Reports building
o 3M encoder use
o Statistical Reports building
o Radiology $T dictionary maintenance
o Provider Auto-Fax dictionary setup and maintenance
o Fax Error Log
o PowerScribe – Back-End editing and Template builds.
 Microsoft Office Suite
o Outlook
o OneNote
o FoxIt Reader
o Excel