Survey for municipal youth workers on use of the Internet in youth work

1. Survey for municipal youth workers
on use of the Internet in youth work
Preliminary results
May 2015

2. Overview
• Quantity of query retrievers ca. 3000
• Quantity of answers 945
• Answer percentage ~ 32 %
• Sample (N) 915
• Quantity of municipalities answered 232/317 (73,2 %)

3. Size of the municipality (N=915)
Fewer than 2,000 inh.
2,000–5,000 inh.
5,001–10,000 inh.
10,001–20,000 inh.
20,001–50,000 inh.
50,001–100,000 inh.
Over 100,000 inh.
0% 5% 10% 15% 20% 25% 30% 35%

4. Region (N=915)
Åland
South Karelia
South Ostrobothnia
Etelä-Savo
Kainuu
Kanta-Häme
Central Ostrobothnia
Central Finland
Kymenlaakso
Lapland
Pirkanmaa
Ostrobothnia
North Karelia
North Ostrobothnia
Pohjois-Savo
Päijät-Häme
Satakunta
Uusimaa
Varsinais-Suomi
0% 5% 10% 15% 20% 25% 30%

5. Primary target group (N=915)
under 13-year-olds
13–17-year-olds
18–25-year-olds
over 25-year-olds
0% 10% 20% 30% 40% 50% 60% 70% 80%

6. What kind of youth work working methods do you use most
often in your work? (Select a maximum of 3) (N=915)
Open youth work
Preventive substance abuse work
Outreach youth work
International youth work
Youth work in schools
Cultural youth work (incl. handicrafts, media, music,…
Nature and environmental activities (incl.…
Media education
Multicultural youth work
Youth participation
Youth information and counselling work
Youth workshop activities
Transitional phase guidance work
Social / supportive youth work
Peer support and education
0% 10% 20% 30% 40% 50% 60% 70%

7. Attitudes and views
Select the options that are closest to your views on the following statements. (N=915, %)
Completely
agree
Somewhat
agree
Somewhat
disagree
Completely
disagree
Can’t say Total, %
Young people should be
taken away from the
Internet.
0,7
(0,8)
19
(21)
33
(37)
47
(41)
0,6
(0,6)
100
Young people are skilled
Internet users.
40 45 14 1 - 100
Municipal youth work
should be carried out on
the Internet.
55
(52)
37
(39)
5
(7)
2
(2)
1
(0,3)
100
The Internet should be
used more in youth work.
39
(35)
45
(45)
11
(15)
3
(2)
2
(3)
100
Meeting a young person
on the Internet is just as
valuable as meeting a
young person face-to-
face.
26
(18)
37
(32)
28
(36)
8
(13)
0,8
(0,8)
100
Digital games are a good
youth work tool.
17
(9)
46
(34)
21
(31)
3
(9)
13
(17)
100
The Internet is difficult to
use in youth group
activities.
3
(4)
25
(23)
42
(40)
21
(19)
9
(14)
100
(2013 survey results, N=872.)

8. Attitudes and views
How important do you feel using the Internet is in the following youth work operations? (N=915, %)
Very important Quite important Not very
important
Not important
at all
Total, %
Media education (e.g. producing media,
supporting media literacy skills)
66 30 3 0,2 100
Advice and guidance (e.g. question and
answer columns, individual and group
meetings in chats)*
58
(44)
37
(41)
4
(13)
0,3
(2)
100
Supporting activities that young people
have organised of their own initiative (e.g.
event organisation)
43 47 9 0,7 100
Gaming (e.g. LAN parties, online games) 31
(9)
40
(25)
26
(51)
4
(15)
100
Group activities (e.g. blog group, gaming
group, game development club)*
30
(22)
52
(52)
17
(23)
2
(3)
100
Spreading information (e.g. event
marketing, reaching young people)
84
(82)
16
(16)
0,2
(2)
-
(0,1)
100
Participation / influencing activities (e.g.
democracy education, initiatives, feedback)
51
(52)
42
(40)
7
(7)
0,3
(0,5)
100
Communication with young people (e.g. by
e-mail or instant messaging)
76
(62)
22
(32)
1
(6)
-
(0,1)
100
(2013 survey results, N=872.)
* = not fully comparable with the 2013 survey resul

9. Do you use the Internet in youth work?
8
92
6
94
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
En
Kyllä
En
Kyllä
20132015
Comparison, 2015 (N=915) / 2013 (N=872)
Kyllä = Yes
En = No

10. If NO, what are the key factors causing you to not use the Internet in youth
work? (Select a maximum of 3) (N=51)
I feel that work carried out online isn’t real/genuine youth work.
I feel that the Internet does not bring added value to my work.
I feel that I do not have sufficient know-how.
I do not have sufficient tools available.
I do not have sufficient infrastructure available (e.g. Internet connection).
I reach young people by other means.
My employer has prevented access to some websites (e.g. firewall).
I don’t have enough time to use the Internet during my working hours.
My supervisor does not support using the Internet.
My organisation does not support using the Internet.
Sufficiently clear aims have not been set for the work.
In my work community use of the Internet is the responsibility of another
employee(s).
0% 10% 20% 30% 40% 50% 60% 70%

11. Please estimate how many hours a week you spend carrying out youth work
on the Internet as part of your working hours. (N=864)
Less than 1 hr
1-2 hrs
3-5 hrs
6-10 hrs
11-15 hrs
16-20 hrs
21-25 hrs
26-30 hrs
Over 30 hrs
0% 5% 10% 15% 20% 25% 30% 35%

12. Which of the following services do you use in youth work, and how often? (N=864, %)
Daily Weekly Monthly Less often Never Total, %
Blog services (e.g. WordPress, Blogger, Tumblr) 1
(0,7)
6
(6)
10
(8)
24
(25)
59
(61)
100
Discussion forums (e.g. Suomi24, Demi) 0,6
(0,4)
4
(5)
10
(12)
33
(29)
53
(54)
100
Link and news sharing services (e.g. Delicious) 2
(2)
7
(7)
8
(9)
22
(23)
61
(60)
100
Augmented reality based services (e.g. Ingress; Zombies,
Run!)
0,1 0,5 2 13 82 100
Microblogging services (e.g. Twitter) 5
(0,6)
10
(3)
11
(7)
23
(22)
51
(67)
100
Web-based youth information and counselling work
services (e.g. nuortenelama.fi)
3 14 23 33 27 100
Recommendation services (e.g. Yelp) 0,4
(-)
2
(2)
5
(3)
24
(19)
69
(76)
100
The organisation’s own website 29
(15)
44
(40)
18
(27)
6
(12)
3
(6)
100
E-mail 73
(56)
13
(20)
7
(13)
5
(7)
3
(4)
100
Location information services (e.g. Foursquare,
ActionTrack)
0,7
(1)
5
(5)
9
(8)
21
(20)
65
(66)
100
eParticipation platforms (e.g. nuortenideat.fi) 1
(1)
11
(8)
22
(18)
38
(36)
28
(36)
100
Cloud storage services (e.g. Google Drive, Dropbox) 8
(4)
13
(5)
16
(8)
29
(21)
34
(63)
100
Online games (e.g. Minecraft, Counter-Strike, League of
Legends)
2
(0,7)
3
(1)
5
(2)
19
(14)
72
(82)
100
VoIP services (e.g. Skype) 0,6
(-)
5
(3)
9
(5)
30
(23)
55
(69)
100
Wiki and other collaboration services (e.g. Wikipedia,
Basecamp)
5
(3)
22
(15)
25
(26)
26
(28)
23
(28)
100
(2013 survey results, N=806.)

13. Which of the following social networking services and social media applications do you use in youth work, and how often?
(N=864, %)
Daily Weekly Monthly Less often Never Total, %
Ask.fm 1 5 8 17 69 100
Blogger 0,5 2 6 16 75 100
Facebook 67 22 5 2 4 100
Facebook Messenger 38 26 9 8 19 100
Flickr 0,6 1 3 11 84 100
Google+ 7 9 7 12 65 100
GoSupermodel 0,1 - 0,6 6 94 100
Habbo Hotel 0,4 1 1 7 91 100
Instagram 15 21 10 14 40 100
IRC-Galleria 0,2 1 2 12 84 100
Kik Messenger 0,4 0,6 2 8 90 100
Minecraft 0,6 2 2 8 87 100
Pinterest 0,9 4 7 9 79 100
PlayStation Network 1 3 3 8 85 100
Snapchat 0,5 0,8 2 6 90 100
Steam 0,7 0,9 2 5 92 100
Telegram Messenger - 0,1 0,6 3 96 100
Tumblr - 0,2 0,5 6 94 100
Twitch 0,1 0,5 1 5 93 100
Vimeo 0,4 0,7 3 10 86 100
Vine 0,1 0,2 0,5 7 92 100
WhatsApp 27 20 10 6 37 100
Yo 0,7 2 2 4 92 100
YouTube 7 24 28 18 23 100

14. How often and for what purposes do you use the Internet in youth work? (N=864, %)
Päivittäin Viikoittain Kuukausittain Harvemmin En koskaan Yhteensä, %
Media education (e.g.
producing media, supporting
media literacy skills)
4 14 28 42 12 100
Advice and guidance (e.g.
question and answer columns,
individual and group meetings
in chats)
11 29 21 24 15 100
Supporting activities that young
people have organised of their
own initiative (e.g. event
organisation)
5 18 29 37 12 100
Gaming (e.g. LAN parties,
online games)
1
(0,7)
4
(3)
4
(5)
28
(29)
62
(62)
100
Group activities (e.g. blog
group, gaming group, game
development club)*
2 9 10 29 50 100
Spreading information (e.g.
event marketing, reaching
young people)
32
(26)
45
(53)
15
(15)
6
(5)
2
(0,6)
100
Participation / influencing
activities (e.g. democracy
education, initiatives, feedback)
3
(2)
17
(18)
24
(34)
39
(38)
17
(8)
100
Communication with young
people (e.g. by e-mail or instant
messaging)
45
(26)
37
(49)
11
(17)
6
(7)
1
(1)
100
(2013 survey results, N=806.)
* not fully comparable with the 2013 survey results

15. Are there factors in your work that hinder the use of the Internet in youth
work?
55
45
46
54
0% 10% 20% 30% 40% 50% 60%
Ei
Kyllä
Ei
Kyllä
20132015
Comparison, 2015 (N=864) / 2013 (N=872)
Kyllä = Yes
Ei = No

16. If YES, what are the most significant factors in your work that hinder use of the
Internet in youth work? (Select a maximum of 3) (N=465) *
I feel that the Internet does not bring added value to
my work.
I feel that I do not have sufficient know-how.
I do not have sufficient tools available.
I do not have sufficient infrastructure available (e.g.
Internet connection).
My employer has prevented access to some websites
(e.g. firewall).
I don’t have enough time to use the Internet during my
working hours.
In my work community use of the Internet is the
responsibility of another employee(s).
Sufficiently clear aims have not been set for the work.
My supervisor does not support using the Internet.
My organisation does not support using the Internet.
Another factor, please state.
0% 10% 20% 30% 40% 50% 60%

17. In your opinion, what are the most significant factors in your work that promote use of
the Internet in youth work? (Select a maximum of 3)(N=864)
I feel that the internet is a central part of young
people's lives.
I want to utilise the possibilities of the Internet in
youth work.
I have opportunities to update/develop my know-
how.
I have opportunities to organise my work flexibly (e.g.
working hours).
Sufficiently clear aims have been set for the work.
I have sufficient tools available.
I have sufficient infrastructure available (e.g. Internet
connection).
My supervisor supports use of the Internet.
My organisation supports use of the Internet.
Another factor, please state.
0% 20% 40% 60% 80% 100%

18. Are you currently working in a supervisory role? (N=915)
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Has a strategy or action plan been drawn up in your work community regarding
use of the Internet in youth work? (N=117)

19. Have you received instructions regarding the use of the Internet in
youth work from your supervisor/employer within the last
year?(N=798)
43
57
Yes
No
0% 10% 20% 30% 40% 50% 60%

20. Have you drawn up aims for use of the Internet in youth work with
your supervisor/work community within the last year? (N=798)
29
71
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80%

21. Have the following means been used in your organisation to monitor the
realisation of aims set for Internet use in youth work? (N=915, %)
Yes No Can’t say Total, %
Compilation of statistics
(e.g. nutitilastot.fi, Google
Analytics)
19 51 30 100
Indicators set by the
organisation
24 47 28 100
Self and peer evaluation
(e.g. audits)
25 51 24 100
Work community
discussions
46 37 16 100
External expert evaluation
(e.g. reports)
10 60 30 100
Feedback and satisfaction
surveys aimed at young
people
42 41 17 100
Feedback and satisfaction
surveys aimed at
employees
24 58 18 100
Interactive evaluations
carried out with young
people
16 58 26 100

22. What kind of tools are provided for your use during your working hours by
your employer? (N=915, %)
Own use Shared use Not used at all Total, %
Mobile phone 64
(78)
14
(14)
23
(8)
100
Smart phone 62
(18)
10
(0,6)
28
(81)
100
Tablet (e.g. iPad) 12
(4)
23
(5)
65
(91)
100
Laptop computer 43
(38)
31
(28)
26
(34)
100
Desktop computer 40
(44)
36
(33)
24
(23)
100
Games console 7 50 43 100
Digital camera / digital
video camera
13 60 27 100
(2013 survey results, N=872.)

23. During the last year, have you taken part in training during your
working hours relating to the online world of young people or use
of the Internet in youth work? (N=915)
32
68
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80%

24. How would you evaluate your expertise on the following Internet-related topics?
(N=915, %)
Excellent Good Satisfactory Weak Total, %
Digital games and online
gaming
6
(5)
15
(18)
33
(32)
47
(45)
100
Production of media content
(e.g. animation, blogs, music,
videos, games)
4
(5)
20
(20)
37
(35)
40
(41)
100
Media criticism 21 54 19 7 100
Programming 0,6
(1)
3
(5)
17
(22)
79
(72)
100
Social media 22
(28)
48
(48)
25
(18)
5
(6)
100
Copyright 7 39 37 17 100
Technical expertise (e.g.
hardware, software)
7 26 41 26 100
Online cultures 3
(6)
25
(31)
45
(39)
27
(24)
100
Online safety (e.g.
information security, privacy)
11
(13)
47
(50)
33
(30)
10
(8)
100
Online participation and
activism
4
(5)
26
(32)
47
(42)
24
(20)
100
(2013 survey results, N=872)

25. How would you evaluate your know-how in the following areas relating to
Internet use in youth work? (N=915, %)
Excellent Good Satisfactory Weak Total, %
Professional ethics and
methodological special
characteristics on the Internet
12
(12)
52
(57)
28
(24)
8
(7)
100
Utilisation of digital games in
youth work
3
(0,8)
10
(10)
28
(29)
59
(60)
100
Media education and
supporting media literacy skills
in young people*
6
(6)
42
(47)
40
(37)
13
(10)
100
Utilisation of mobile devices in
youth work
9 41 36 15 100
Supporting young people’s own
initiative based activities and
expression on the Internet*
4
(4)
33
(44)
46
(37)
17
(14)
100
Online cultures and behaviour
of young people
3
(4)
34
(39)
44
(42)
19
(16)
100
Advice and guidance for young
people
14 52 27 7 100
Utilisation of social media tools
in youth work
13
(12)
42
(48)
36
(29)
9
(11)
100
Interaction and meeting on
the Internet
16
(14)
51
(55)
26
(24)
7
(7)
100
(2013 survey results, N=872)
* not fully comparable with the 2013 survey results

26. In which of the following areas would you particularly like to develop your own
professional know-how? (Select a maximum of 3) (N=915)
Professional ethics and methodological special characteristics…
Utilisation of digital games in youth work
Media education and supporting media literacy skills in young…
Production of media content (e.g. animation, blogs, music,…
Utilisation of mobile devices in youth work
Supporting young people’s own initiative based activities and…
Online cultures and behaviour of young people
Advice and guidance for young people
Programming
Utilisation of social media tools in youth work
Copyright online and in the media
Technical know-how (e.g. equipment, programmes)
Interaction and meeting on the Internet
Something else, please state what
I don’t feel that I need to develop my know-how
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

27. Age (N=915)
under 25 years
25–30 years
31–40 years
41–50 years
51–60 years
over 60 years
0% 5% 10% 15% 20% 25% 30% 35% 40%

28. Sex (N=915)
Male
Female
I do not wish to specify
0% 10% 20% 30% 40% 50% 60% 70% 80%

29. Employment type (N=915)
Permanent
Temporary
0% 10% 20% 30% 40% 50% 60% 70%

30. Experience working with young people? (N=915)
Less than 1 year
1–2 years
3–5 years
6–10 years
11–15 years
16–20 years
Over 20 years
0% 5% 10% 15% 20% 25% 30%