SlideShare a Scribd company logo
DIGITAL EMPLOYEE EXPERIENCE
Tuesday 13th March, Sydney
HOUSEKEEPING
@SQUIZGLOBAL
#SQUIZDEX
SQUIZ.NET GUEST
5ug4r!sSweet
State of Play - The Challenges Organisations Face
How Can You Digitise Employee Experience?
Q&A
AGENDA
End
Simon McEwen
Business Solutions Manager
SPEAKERS
Jim Liu
Product Manager, Squiz Workplace
THE STATE OF PLAY
SQUIZ SOLUTIONS
1,000+ clients
>50% government
agencies use Squiz
Technology
180+ intranet solutions
(last 5 years)
HOW EMPLOYEE OBSESSED
IS YOUR ORGANISATION?
“To serve end customers better, begin with your employees. Charity, the saying
goes, begins at home. So too does a superior customer experience.”
- McKinsey&Company
A CHANGING LANDSCAPE
GIG ECONOMY
WAR FOR
DIGITAL
TALENT
of organisations say the digital talent gap is widening
55%
- LinkedIn
A SHIFT TO EXPERIENCES
Working habits & broadcast communication
Repetitive & manual tasks
Finding information & people
EVERYDAY PAIN POINTS
BUILDING A BUSINESS CASE
- ServiceNow
of workers spend on average 2 days a week on admin tasks.
90%
THE COST OF LOST PRODUCTIVITY
Hourly rate x hours per day = x (day rate)
Day rate x 2 days = x (2 day rate)
2 Day rate x 50% staff total = x (lost productivity per week)
Lost productivity per week x 40 working weeks = x (Lost productivity per year)
Avg FT Salary: $78,500
Avg Hourly Rate: $49
37.5 Hours p.w
Full Time Employment
# of Staff: 500
THE COST OF LOST PRODUCTIVITY
$49 x 7.5= $367.5 (Day rate)
$367.5 x 2 = $735 (2 Day rate)
$735 x 250 = $183,750 (Lost productivity per week)
$183,750 x 40 = $7,350,000 (Lost productivity per year)
Avg FT Salary: $78,500
Avg Hourly Rate: $49
37.5 Hours p.w
Full Time Employment
# of Staff: 500
“The cost of replacing an employee is 6-9 months’ salary on average”.
COST OF EMPLOYEE RETENTION
Advertising, interviewing, screening, hiring
On-boarding/Training - approx 20% of salary spent on training
Lost engagement
Lost productivity
Cultural impact
Customer service and errors
EMPLOYEE TURNOVER CALCULATOR
HOW EMPLOYEE OBSESSED
IS YOUR ORGANISATION?
HOW CAN YOU DIGITISE 

EMPLOYEE EXPERIENCE?
Can’t Find Anything 35
Static Information 15
Not Being Used 12
Workarounds 7
Not Used as intended 3
THE DIGITAL EMPLOYEE EXPERIENCE
Working habits & broadcast communication
Repetitive & manual tasks
Finding information & people
EVERYDAY PAIN POINTS
Conversations Discovery
Automation
Conversations
DEEP DIVE VALUE FIRST
1
Create Communities
Internal Classifieds
FACILITATE CONVERSATIONS
Polls and Q&A

(Hold your town hall across multiple geographies)
Shout-outs

(@mention colleagues briefly but frequently)
“Ask Me Anything”
(Online Q&A, recognise and engage individuals)
Discovery
DEEP DIVE VALUE FIRST
2
- Dimensional Research
of professionals struggle with documents and content scattered across
disparate applications and storage locations.
50%
Insight
Discovery
Search
DISCOVER KNOWLEDGE AND SKILLS
Use #hashtags
Attach keywords to files and articles
Enrich Staff profiles
MORE DISCOVERABLE
Automation
DEEP DIVE VALUE FIRST
3
CHATBOTS
KNOWLEDGE GRAPH
SEND
(7) People
(11) Events
(45) Social media posts
(68) Documents
(3) Accounts
(157) Helpdesk tickets
(11) Projects
(17) Records
Adrian Khoo
(27) Issues
cortex
Service Delivery Manager
3171
akhoo@funnelback.com
Canberra
0403 984 111
Role:
Ext:
Email:
Office:
Mobile:
Ask questions about people, projects, events, tickets, records, etc.
(1) Spreadsheets
(14) Presentations
(2) Videos
(1) Audio recordings
(27) Images
(1) Manager
(2) Direct reports
(3) Team
(5) Project Teammates
Adrian Khoo - People
(31) Customer Relationships
cortex
SENDAsk questions about people, projects, events, tickets, records, etc.
Adrian Khoo
Service Delivery Manager
3171
akhoo@funnelback.com
Canberra
0403 984 111
Role:
Ext:
Email:
Office:
Mobile:
cortex
SEND
(7) People
(11) Events
(45) Social media posts
(68) Documents
(3) Accounts
(157) Helpdesk tickets
(11) Projects
(17) Records
(27) Issues
(1) Spreadsheets
(14) Presentations
(2) Videos
(1) Audio recordings
(27) Images
Ask questions about people, projects, events, tickets, records, etc.Who does Adrian report to?
(…) Anca Ghita (Who does Peter Levan report to?)
Production Manager
3175
aghita@funnelback.com
Canberra
0403 984 333
Role:
Ext:
Email:
Office:
Mobile:
cortex
SENDAsk questions about people, projects, events, tickets, records, etc.Who does Ana know in the finance sector?
(3) People
(7) Events
(25) Social media posts
(18) Documents
(7) Accounts
(197) Helpdesk tickets
(11) Projects
(17) Records
(67) Issues
(7) Spreadsheets
(67) Presentations
(6) Videos
(6) Audio recordings
(54) Images
Anca Ghita - People - Customer Relationships
Finance Client 1
Finance Client 3
Elizabeth Towler
David Thompson
Sabine Deloffre
David Watson
More…
More…
cortex
SENDAsk questions about people, projects, events, tickets, records, etc.
Finance Client 2
Michael Smith
Steve Jones
More…
Talk to your teams
Does the solution already exist?
Mobility and accessibility
WHAT ELSE?
Value First
Solve the most pressing
problems
SQUIZ SOLUTIONS 

OUR CORE PRINCIPAL
Employee expectations are changing
Conversations, Discovery and Automation
Everyday pain-points
SUMMARY
NEXT STEPS
Take our Digital Workplace Maturity Test1
2 Try the Lost Productivity & Employee Turnover Calculator
WHAT CAN YOU DO TO BECOME EMPLOYEE OBSESSED?
QUESTIONS?
THANK YOU!

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Digital Employee Experience Breakfast - 13th March Sydney

  • 3. State of Play - The Challenges Organisations Face How Can You Digitise Employee Experience? Q&A AGENDA End
  • 4. Simon McEwen Business Solutions Manager SPEAKERS Jim Liu Product Manager, Squiz Workplace
  • 6. SQUIZ SOLUTIONS 1,000+ clients >50% government agencies use Squiz Technology 180+ intranet solutions (last 5 years)
  • 7. HOW EMPLOYEE OBSESSED IS YOUR ORGANISATION?
  • 8. “To serve end customers better, begin with your employees. Charity, the saying goes, begins at home. So too does a superior customer experience.” - McKinsey&Company
  • 9.
  • 13. of organisations say the digital talent gap is widening 55% - LinkedIn
  • 14. A SHIFT TO EXPERIENCES
  • 15.
  • 16. Working habits & broadcast communication Repetitive & manual tasks Finding information & people EVERYDAY PAIN POINTS
  • 18. - ServiceNow of workers spend on average 2 days a week on admin tasks. 90%
  • 19. THE COST OF LOST PRODUCTIVITY Hourly rate x hours per day = x (day rate) Day rate x 2 days = x (2 day rate) 2 Day rate x 50% staff total = x (lost productivity per week) Lost productivity per week x 40 working weeks = x (Lost productivity per year) Avg FT Salary: $78,500 Avg Hourly Rate: $49 37.5 Hours p.w Full Time Employment # of Staff: 500
  • 20. THE COST OF LOST PRODUCTIVITY $49 x 7.5= $367.5 (Day rate) $367.5 x 2 = $735 (2 Day rate) $735 x 250 = $183,750 (Lost productivity per week) $183,750 x 40 = $7,350,000 (Lost productivity per year) Avg FT Salary: $78,500 Avg Hourly Rate: $49 37.5 Hours p.w Full Time Employment # of Staff: 500
  • 21. “The cost of replacing an employee is 6-9 months’ salary on average”. COST OF EMPLOYEE RETENTION Advertising, interviewing, screening, hiring On-boarding/Training - approx 20% of salary spent on training Lost engagement Lost productivity Cultural impact Customer service and errors
  • 23. HOW EMPLOYEE OBSESSED IS YOUR ORGANISATION?
  • 24. HOW CAN YOU DIGITISE 
 EMPLOYEE EXPERIENCE?
  • 25. Can’t Find Anything 35 Static Information 15 Not Being Used 12 Workarounds 7 Not Used as intended 3
  • 26. THE DIGITAL EMPLOYEE EXPERIENCE
  • 27. Working habits & broadcast communication Repetitive & manual tasks Finding information & people EVERYDAY PAIN POINTS
  • 30.
  • 31. Create Communities Internal Classifieds FACILITATE CONVERSATIONS Polls and Q&A
 (Hold your town hall across multiple geographies) Shout-outs
 (@mention colleagues briefly but frequently) “Ask Me Anything” (Online Q&A, recognise and engage individuals)
  • 33. - Dimensional Research of professionals struggle with documents and content scattered across disparate applications and storage locations. 50%
  • 34.
  • 35.
  • 37. Use #hashtags Attach keywords to files and articles Enrich Staff profiles MORE DISCOVERABLE
  • 41. SEND (7) People (11) Events (45) Social media posts (68) Documents (3) Accounts (157) Helpdesk tickets (11) Projects (17) Records Adrian Khoo (27) Issues cortex Service Delivery Manager 3171 akhoo@funnelback.com Canberra 0403 984 111 Role: Ext: Email: Office: Mobile: Ask questions about people, projects, events, tickets, records, etc. (1) Spreadsheets (14) Presentations (2) Videos (1) Audio recordings (27) Images
  • 42. (1) Manager (2) Direct reports (3) Team (5) Project Teammates Adrian Khoo - People (31) Customer Relationships cortex SENDAsk questions about people, projects, events, tickets, records, etc.
  • 43. Adrian Khoo Service Delivery Manager 3171 akhoo@funnelback.com Canberra 0403 984 111 Role: Ext: Email: Office: Mobile: cortex SEND (7) People (11) Events (45) Social media posts (68) Documents (3) Accounts (157) Helpdesk tickets (11) Projects (17) Records (27) Issues (1) Spreadsheets (14) Presentations (2) Videos (1) Audio recordings (27) Images Ask questions about people, projects, events, tickets, records, etc.Who does Adrian report to?
  • 44. (…) Anca Ghita (Who does Peter Levan report to?) Production Manager 3175 aghita@funnelback.com Canberra 0403 984 333 Role: Ext: Email: Office: Mobile: cortex SENDAsk questions about people, projects, events, tickets, records, etc.Who does Ana know in the finance sector? (3) People (7) Events (25) Social media posts (18) Documents (7) Accounts (197) Helpdesk tickets (11) Projects (17) Records (67) Issues (7) Spreadsheets (67) Presentations (6) Videos (6) Audio recordings (54) Images
  • 45. Anca Ghita - People - Customer Relationships Finance Client 1 Finance Client 3 Elizabeth Towler David Thompson Sabine Deloffre David Watson More… More… cortex SENDAsk questions about people, projects, events, tickets, records, etc. Finance Client 2 Michael Smith Steve Jones More…
  • 46. Talk to your teams Does the solution already exist? Mobility and accessibility WHAT ELSE?
  • 47. Value First Solve the most pressing problems SQUIZ SOLUTIONS 
 OUR CORE PRINCIPAL
  • 48. Employee expectations are changing Conversations, Discovery and Automation Everyday pain-points SUMMARY
  • 49. NEXT STEPS Take our Digital Workplace Maturity Test1 2 Try the Lost Productivity & Employee Turnover Calculator
  • 50. WHAT CAN YOU DO TO BECOME EMPLOYEE OBSESSED?