Supporting online students, mainly overseas, with a commercial provider, Laureate which delivers online programmes in partnership with University of Liverpool.

1. Supporting Online Students at University
of Liverpool

2. Online Programmes (all postgraduate)
Laureate International Universities Partnership (1999-)
 Masters - Management, Public Health, Law, Computing,
Clinical Research, Psychology, Forensics…
 Doctorates – Management, Education
 Professional Cert programmes
 Approx 20,000 students, approx. 500 faculty worldwide
Online Records Management Diploma (2014-)
Online Veterinary Science CPD Programmes (2012-)
Online Medicine Programmes (2015-)
PhDs, Singapore, XJTLU (mainly staff) etc.

3. Laureate Programme Streams

4. Demographics (Laureate)
Mostly ‘mature’ students (av. Age 37), over 160
countries, av. 15 years employed, sponsors, 50% GMT

5. Management
66%
Lifelong
Learning
1%
Law
4%
Computing
16%
Health
11%
Psychology
2%
Management
Lifelong
Learning
Law
Computing
Health
Psychology

6. Delivery / Academic Model
Teaching via Blackboard (“VITAL” at UoL, “LENS” at Laureate)

7. Delivery / Academic Model
Oncampus programmes via Blackboard (VITAL)
Laureate Programmes also via Blackboard (LENS)
 Laureate - Mainly asynchronous (“Discussion Questions”)
 Some synchronous for non-Laureate e.g. Adobe Connect
 Laureate - host own systems/ Blackboard
 All programmes bound by UoL/ QAA polices, procedures
 Laureate – “Directors of Studies”, parallel DoS within schools
 Different structure for Laureate (SSMs, SMEs, Product team)
 Laureate (delivery), UoL (academic/ QA oversight)
 Laureate employed “faculty” (“Recognised Teachers” at UoL)
 All: Orientation, Dissertation Readiness modules, residencies

8. Readings
Reading Lists @ Liverpool (oncampus programmes)
http://libguides.liverpool.ac.uk/readinglists

9. Readings
Bespoke reading lists (Laureate and some non-Laureate)

10. Centre for Student Success
http://success.liverpool-online.com/home

11. Vital Source (Laureate)

12. Online Bookstore (Laureate)

13. Online Booklist (Laureate)

14. Library Training - LENS

15. Library for Online Programmes

16. Key Features
 Separate site configured for online resources
 Marketed as part of Library Web site. Resource Type & Subject navigation
 Interface to back-end platforms/ databases/ linksource etc.
 API/ Bespoke search boxes/full text filters e.g. DISCOVER
 Integrated login/status (Shibboleth/EZProxy), out of office messages etc.
 Premise for several tiers of skill levels/requirements
 Using LibGuides, LibAnswers, Enquiry teams/ Out of hours integration
 Serves range of online programmes, generic approach
 Self-led training resources integrated with VITAL/LENS
 4.5 mil pa electronic subscriptions, 600,000 ebooks, 50,000 ejournals

17. Library Support

18.  Telephone/ Skype phone, Email, twitter etc.
 Consultations and tutorials
 Using the Online Library Web site
 Locating Resources
 Ask Us / Chat
 E-Journals, E-Books
 Theses and Dissertations
 Reports, Data, Statistics, ISOs, Legal Materials
 Referencing, Research Support, Bibliometrics, Data
 Citation platforms/ software/
 E-Resource Linking
 Managing E-Books and personalisation
 Databases and collections
 Web-based applications, University email and Library tools
 Staff support (readings, resource/site perma links etc.)

19. Ask Us

20. Training (Guides, Video, Xerte etc.)

21. Adobe Connect

22. Stream

23. Xerte

24. Captioned PowerPoint
Accessible version of all videos, for video compilation,
streaming etc.

25. • Reliance on boards/committees to meet online staff
• Liaison and support via chat, tel, email, Skype, Connect
• Registration, technical problems, need for alerts/social media
• Regional connectivity issues, sanctions for circumvention
• Bandwidth, latency, Internet downtime, power issues…
• Creating/ maintaining readings/links, wider system issues
• Unavailable E-Resources, reports/data, subscription books
• Referencing transition (to Harvard Cite them Right)
• Laureate systems, confusion re Laureate sourced readings
• Integration of support materials within online platforms
• IT - accounts, proxy platform, Springshare, perma URLs…
• Oncampus services – negotiating policy/practice
Challenges

26. Analytics