- Name: Wasim Said Qandil from Jordan, currently working as a Senior System Implementation & Support Engineer in Amman, Jordan. - Over 15 years of experience in system implementation and support roles. - Holds a BSc in Computer Engineering from D.I. Mendeleev Russian University for technology Russia.

1. SUMMARY
• Name: Wasim Said Qandil
• Profile: Male, , Married
• Date of Birth: 27 April 1981
• Nationality: Jordanian
• Current Location: Amman-Jordan
• Current position: Senior System Implementation & Support Engineer.
• Company: Progressoft company
• Preferred Locations: All Middle East Countries, All GCC Countries,
• Contacts Mobile +962797518513
Emails: : qandil2008@gmail.com
EDUCATIONAL
Jan 2000 - June 2006 D.I. Mendeleev Russian University for technology Russia
BSc in Computer Engineering
WORK EXPERIANCE
Feb 2009- present Progressoft Company Amman-Jordan
system implementation & support engineer
Responsibility:
 Providing good customer service by phone, email or visit their premises.
 Responsible for providing technical support during change package implementation.
 Manage and view assigned tasks through agile system.
 Communicated with clients gathering business requirements, time frames and technical needs
 Deployed software upgrades to preexisting client software solutions seamlessly
 Worked with Project Management to design and implement migration solutions into customer
environment.
 Troubleshot and corrected reported issues by the Customer at remote sites.
 Install and implement Oracle product such as (Oracle 11g R2, Oracle Weblogic, Oracle 12c) on
Windows 2012 and Linux Redhat, HP-UX, Sun-Solaris.
 Install and implement Tomcat application server on Windows 2012 and Linux Redhat, HP-UX, Sun-
Solaris.
 Support the testers during the testing process (UAT, SIT) phases.
 Developing best practices on how to configure and implement products.
 Internal department requests for implementation services such as demo, testing, simulation
deployment.
 Documented problem tracking system according to required specifications and resolved technical
problems.
 Verify bugs and work with development on providing fixes.
 Trained new Implementation specialists in implementation of project.
 Coordinate with technical team, vendors and customers and implemented customer project.

2.  Preparing Technical proposal, hardware sizing.
Achievements:
 Implement ICCS system for NBAD Kuwait (15/4/2015 till 22/6/2015) at UAE.
 Upgrade & Implement ICCS system NBAD for Jordan and integrate ICCS with Core banking system
(15/8/2014 till 14/12/2014) at UAE.
 Implement PS-ECC J2EE clearing cheques solution at BARWA Bank/Qatar from (13/5/2012 till
8/12/2012).
 Implement clearing cheques solution for Bahrain (22/1/2011 till 29/5/2011).
 Implement & prepare DR Servers for Signature system at central bank of Jordan.
 Implement archiving system at central bank Jordan.
Feb 2007- Feb2009 Autographic company Amman-Jordan
Technical support engineer
Responsibilities:
 Responsible for achieving and maintaining customer issues.
 Provide technical consultation on current and proposed systems to the clients.
 Perform responsibilities of documenting technical cases.
 Participate in test cycles of new products, representing the interests of the customer-base.
 Maintain and administer computer networks and related computing environments, including computer
hardware, systems software, applications software, and all configurations.
SKILLS AND QUALIFICATIONS
 Preparing Internal Test environments via Vagrant tools using Shell Script, Chef, and puppet.
 Excellent DBA skills (Oracle 11g, Oracle 12c, MSSQL server).
 I have a good knowledge of ERP system
 Knowledgeable of programming Java Language.
 Familiar with ITIL foundation.
 Familiar with Open stack Technology
 Familiar with Mobile Payment business processing.
 Management skills (Agile System Workflow)
 QC/QA experience and UAT management.
 Help Desk support experience.
 Excellent Network troubleshooting and analysis (CCNA)
 Excellent customer services and technical support skills
 Knowledgeable of systems and application software, testing and debugging practices and procedures.
 Knowledgeable of the preparation of documentation or procedural manuals for computer systems
 Experience with hardware troubleshooting.
 Strong experience with Microsoft products such as (MS Windows server 2008,2012, OFFICE
package)
 Technical knowledge and system administration experience in Linux environments.
 Ability to handle multiple tasks or projects.
 Write technical document for the deployment and implementation plan.

3. LANGUAGES
 Arabic
 English
 Russian