2. What is staff supervision
It is traditional seen as a ‘boss – employee’ relationship.
To be an effective manager in the modern world
supervision is more about coaching and mentoring an
employee to provide motivation, autonomy, skill
acquisition to accomplish the job at hand.
3. Why is it important?
89% of manager believe that employees leave for more
money while 88% of employees leave because of the
work environment.
66% of employees do not identify or feel motivated to
drive their employees business goals and objectives.
One of the main reasons employees leave is a
breakdown in their relationship with their supervisor.
In the USA the cost of employee turnover has been
calculated at $187 billion annually.
4. Role of a supervisor
Create a working environment where an employee can
gain the skills, motivation, self autonomy and self
awareness to undertake the jobs required in the
workplace.
5. How will this be achieved?
Support professional development.
Unite with the team.
Praise others.
Expect Excellence.
Require Accountability.
Support potential.
Create independent thinking/actions.
Share.
Encourage ownership of actions.
Strengthen relationships.
6. Professional Development
Undertake skills need analysis.
Provide constructive feedback on performance.
Provide staff with appropriate training.
7. Unite with the Team
Open door policy
Regular meetings of the team
Regular one on one meetings with constructive feedback
Deal with conflict quickly
8. Praise Others
Formal and informal recognition systems.
Informal compliments – where deserved.
9. Expect Excellence
Clear Position Descriptions
Regular feedback
Regular performance reviews
Appropriate training and support
10. Require Accountability
Create a culture where staff hold each other accountable
Create a culture where staff hold themselves
accountable
Encourage staff to own up, but also provide solutions
11. Support Potential
Provide staff with opportunities to suceed
Have high expectations of employees
Recognition
12. Instil Independence
Provide appropriate delegation
Encourage staff to take small and acceptable risks
13. Share
Be an active listener
Share ideas and encourage staff to share ideas
Encourage staff to look for solutions
14. Encourage Ownership
Involve staff n planning sessions
Encourage staff to put forward ideas on improvement of
processes
15. Strengthen Relationships
Understand the motivation factors of your employees
Create time for employees to share out of work life
experiences
16. Key Points
Communication
Coordination
Effective working relationships
Feedback to staff
