The document discusses business continuity planning and how it differs from disaster recovery. Business continuity involves maintaining critical business functions through daily activities and ensuring recoverability, while disaster recovery is a subset that deals with functions after a disaster. An effective business continuity plan considers factors like policies, procedures, staffing changes, regulatory changes, and technology changes to ensure normal business operations. Both IT and business units need continuity plans that address issues beyond backup and recovery.
This report summarizes an IT organizational assessment and improvement project conducted at a company. Key findings include that the IT department is not well integrated with business strategy and priorities finance requests over others. Recommendations are to restructure IT reporting lines, define roles, create an IT strategic plan, improve processes, and potentially outsource some infrastructure. A roadmap is provided to implement changes over three quarters focused on organizational restructuring, governance improvements, and defining technology needs.
Pp Cmp Global Services Governance Session 0206chasmullins
The document discusses the need for proper governance when outsourcing services to third-party suppliers. It provides an overview of Procter & Gamble's outsourcing partnerships and experiences that demonstrate why governance is important. The key points covered include defining a governance model across the organization, critical processes like performance management, and factors for success like accountability, commitment over the long term, and clearly defined roles.
Technology Consulting provides business process improvement, business process management, and IT strategy consulting services. It offers an Enterprise Management System that allows clients to model their current and target business processes, applications, and data to effectively manage business transformations. Technology Consulting also provides blueprinting professional services to help clients optimize their business processes, people, locations, applications, data, and technologies. Its services are aimed at helping clients reduce costs, maximize ROI, and drive business and IT alignment.
BMC - Business Service Management Overviewmartincbrennan
BMC pioneered the concept of business service management (BSM) to help align IT operations with business needs. BSM provides a unified platform to simultaneously reduce IT costs, increase business impact, improve quality of service, manage risk, and provide transparency. The document describes how BSM can help organizations address critical IT initiatives such as data center automation, mainframe cost optimization, proactive operations, and virtualization.
This presentation was given by James Jameson, Business Unit Executive, Business Process & Decision Management, Growth Markets, at Impact 2012 in Mumbai on the 1st of June.
Using Business Architecture To Drive Business ServicesDavid Baker
The document discusses using business architecture to identify business services. It begins by explaining the roles of technical, enterprise, and business services. It then provides an example service model for a financial services company. The document emphasizes that the operating model and business capabilities should drive service identification, not technical requirements. It provides guidance on engaging business stakeholders, developing a business architecture, and integrating services with enterprise architecture governance. The overall message is that a business-driven approach focusing on capabilities, not technical solutions, is needed to properly identify business services.
William Giba is an experienced IT professional consultant specializing in incident and problem management. He has over 25 years of experience in IT services, consulting, and network engineering. Giba's resume highlights his current role providing incident management support for MetLife Bank, as well as previous roles managing critical incidents globally and supporting large-scale networks and data centers.
This report summarizes an IT organizational assessment and improvement project conducted at a company. Key findings include that the IT department is not well integrated with business strategy and priorities finance requests over others. Recommendations are to restructure IT reporting lines, define roles, create an IT strategic plan, improve processes, and potentially outsource some infrastructure. A roadmap is provided to implement changes over three quarters focused on organizational restructuring, governance improvements, and defining technology needs.
Pp Cmp Global Services Governance Session 0206chasmullins
The document discusses the need for proper governance when outsourcing services to third-party suppliers. It provides an overview of Procter & Gamble's outsourcing partnerships and experiences that demonstrate why governance is important. The key points covered include defining a governance model across the organization, critical processes like performance management, and factors for success like accountability, commitment over the long term, and clearly defined roles.
Technology Consulting provides business process improvement, business process management, and IT strategy consulting services. It offers an Enterprise Management System that allows clients to model their current and target business processes, applications, and data to effectively manage business transformations. Technology Consulting also provides blueprinting professional services to help clients optimize their business processes, people, locations, applications, data, and technologies. Its services are aimed at helping clients reduce costs, maximize ROI, and drive business and IT alignment.
BMC - Business Service Management Overviewmartincbrennan
BMC pioneered the concept of business service management (BSM) to help align IT operations with business needs. BSM provides a unified platform to simultaneously reduce IT costs, increase business impact, improve quality of service, manage risk, and provide transparency. The document describes how BSM can help organizations address critical IT initiatives such as data center automation, mainframe cost optimization, proactive operations, and virtualization.
This presentation was given by James Jameson, Business Unit Executive, Business Process & Decision Management, Growth Markets, at Impact 2012 in Mumbai on the 1st of June.
Using Business Architecture To Drive Business ServicesDavid Baker
The document discusses using business architecture to identify business services. It begins by explaining the roles of technical, enterprise, and business services. It then provides an example service model for a financial services company. The document emphasizes that the operating model and business capabilities should drive service identification, not technical requirements. It provides guidance on engaging business stakeholders, developing a business architecture, and integrating services with enterprise architecture governance. The overall message is that a business-driven approach focusing on capabilities, not technical solutions, is needed to properly identify business services.
William Giba is an experienced IT professional consultant specializing in incident and problem management. He has over 25 years of experience in IT services, consulting, and network engineering. Giba's resume highlights his current role providing incident management support for MetLife Bank, as well as previous roles managing critical incidents globally and supporting large-scale networks and data centers.
Financial Management For It Services BrochureAshley Rowe
This two-day conference in Orlando, Florida will address challenges in cost containment, IT chargeback models, procurement, and asset management. Industry leaders will share strategies for evaluating total spend, activity-based cost modeling, forecasting billing based on consumption, and optimizing spending decisions. Attendees can benchmark against other professionals and access resources on virtualization approaches and emerging trends.
Think ITSM presents: Service Desk Respect and Improvement CatalystsIT Service and Support
The document discusses how service desks are often seen as undervalued parts of IT departments, known as the "Rodney Dangerfield of IT", and outlines challenges they face with management, organizations, and employee morale. It argues that service desks provide value through their economic impact in reducing IT costs, their organizational impact by being the face of IT, and their impact on other IT processes. The presentation provides tools and frameworks for service desks to better define, measure, and communicate their value.
The document provides guidance on creating an enterprise architecture (EA) roadmap to transition from a current to a future state. It discusses identifying gaps, grouping changes into initiatives, prioritizing initiatives, justifying initiatives, sequencing initiatives, and laying out the roadmap. The roadmap sequences initiatives over multiple years to deliver capabilities incrementally and address risks, with the goal of providing clear guidance to stakeholders on the path forward.
The document describes TakeON!, a flexible system and process designed to connect an organization's strategy to day-to-day operations. It involves regular team discussions around key business themes to generate ideas and actions. The goal is to build internal capability and create a culture of continuous improvement. TakeON! is proven to deliver tangible results such as increased sales, staff engagement, innovation, and collaboration. It provides organizations with tools and resources to tackle important challenges in a manageable way.
William Giba is an experienced IT professional consultant specializing in incident and problem management. Over his 25+ year career, he has held roles supporting critical IT infrastructure and resolving high severity incidents for large organizations. He is currently consulting for MetLife Bank and Home Loans, focusing on improving their incident and problem resolution processes.
The Chief Skeptical Officer – A New C-Level RoleAlan McSweeney
The document discusses the role of a Chief Skeptical Officer, a new C-level position. The CSO would take an independent, evidence-based approach to ensure projects are properly defined, costs are accurately estimated, and promised benefits are actually delivered. The CSO protects against cognitive biases, strategic misrepresentation, and ensures discipline through practices like reference class forecasting and benefits management.
This document summarizes an organization called Changefirst that provides change management consulting and training. It discusses Changefirst's People Centred Implementation methodology for helping organizations implement projects effectively by engaging people and building skills to adapt to changes. The methodology involves six critical success factors including shared change purpose, effective change leadership, powerful engagement processes, and sustained commitment. Changefirst trains over 12,000 people annually and provides tools and resources to close the "value gap" often seen between planned benefits and actual benefits realized in change initiatives.
The document discusses the importance of IT financial management in running IT successfully. It outlines key components of the IT financial management lifecycle including planning, budgeting, accounting, chargebacks, spend analysis, and portfolio management. Adopting these practices and using tools to support them can help optimize costs, ensure alignment between IT and business objectives, and deliver value from IT investments.
Webinar - Transition Your Organization - The Microsoft CasePatrick Nolot
Managing the transition to multi-country HR BPO involves dealing carefully with three main tasks (or streams) at the same time: process conversion, implementation and change management and communication. But even more challenging is the integration of the human dimension related to any transition project.
During this complimentary 60 minute webcast, Bonnie Skelly, Director, International Payroll, Finance Operations at Microsoft, Barbara Paterson, Director and People Development Specialist for Paterson Consultancy Ltd., and Patrick Nolot, Global Program Director at ADP, will discuss:
• Dealing with the complexity of transitioning multi-country HR BPO projects
• Managing the three key transition streams according to a proven methodology
• Identifying the emerging challenge of international organizations’ permanent transition state
• Managing the challenges related to people and transition
• Maintaining employee engagement over time
Culture Integration and Effective Change Management are the key limiters to driving value from Acquisitions and Mergers. PeopleFirm works with organizations to drive higher levels of value and better outcomes for all involved.
1) Contact centers collect large amounts of data but it is often siloed and difficult to access, organize, and interpret. As a result, many centers focus on easily measured metrics that do not strongly correlate with profitability or customer loyalty.
2) Performance management applications help centers monitor, measure, and improve processes by providing dashboards and scorecards to keep employees focused on key performance indicators. This drives operational improvements across areas like sales, collections, and customer service.
3) Proper performance management addresses identifying top performers and those needing guidance, proactively solving problems, documenting actions and results, and preparing for changing business conditions. The flexible Performance Management Dashboard Solution provides visibility into data and business intelligence.
Transcending Enterprise Boundaries: IT consolidation in an M&A deal, By Salil...HCL Infosystems
This document discusses the importance of IT in mergers and acquisitions. IT integration poses significant challenges and is one of the top integration risks. IT involvement is important throughout the deal cycle from due diligence to post-merger integration to identify challenges, risks, and opportunities for cost savings and synergies. The role of the CIO is also key to managing IT integration and ensuring business and IT objectives are aligned. CIOs must have strong business, technical, program management, and people skills to lead the IT integration effort.
Blue Cross Blue Shield of North Carolina (BCBSNC) needed to reduce costs in IT but at the same time increase responsiveness to the business units of this Health Care services company. In February 2012, their IT infrastructure operations and data center was outsourced to Fujitsu North America, but then BCBSNC needed to figure out how to manage the huge anticipated transformation to ITIL v3 and improved services, the contract, and the demand for services. This was their first major outsourcing engagement and it brought tremendous changes to the organization, both in the IT area and also in the company at large. At the 2013 IAOP Outsourcing World Summit, the speakers discussed this project, as well as the inception of the Enterprise sourcing office which was created at the same time. The development of the governance program, creation of the governance team, selection and prioritization of processes for deployment, organizational change and transformation approach, process development, and rollout of processes to ensure compliance were covered.
The document discusses challenges that enterprises face in aligning business strategy and IT systems. It notes that typically there is a gap of 12-16 months between a CEO deciding on a strategy and IT systems reflecting that strategy. It then lists key challenges for management, business folks, and IT folks around issues like managing organizational alignment, defining frameworks and models, identifying bottlenecks, and defining architecture governance.
1. The document discusses a case where an IT implementation project at a call center was facing challenges with select employee groups due to a lack of understanding of individual traits and how they impact change tolerance.
2. It introduces the concept of a "Worker's Microcosm" framework to gain a holistic understanding of workers' profiles, performance drivers, interests and how they align with job design and corporate systems before implementing changes.
3. Applying this framework through behavioral assessment tools during an ERP integration project helped identify the most compatible workers for specific process roles, improving performance synergy and project success.
Tammy Taylor is an IT professional seeking a leadership position to utilize her expertise in process methodologies and strong organizational skills. She has extensive experience in project management, IT governance, and improving IT operations. Her background includes roles managing IT disaster recovery programs, data center operations, and an IT consulting firm.
Global energy management company increases transparency of remuneration process.Pivot Software
Schneider Electric, the global specialist in energy management, was finding remuneration management a challenging process. Their existing remuneration review process was inconsistent and time consuming and needed to be improved.
Schneider decided on Pivot’s Remuneration Ally. “Through familiarity with Remuneration Ally I knew it was capable of managing the process here at Schneider and would tick all the boxes in terms of what we needed."
This introduction to Strategic Agility summarizes insights for the necessity to change business practices to succeed in a world where competitive advantages are now fleeting.
Artikel in Machazine november 2012 over de kracht van social media. Dit vereist inmiddels zoveel kennis dat u dit ofwel beter kunt uitbesteden of iemand binnen uw organisatie laat opleiden.
Financial Management For It Services BrochureAshley Rowe
This two-day conference in Orlando, Florida will address challenges in cost containment, IT chargeback models, procurement, and asset management. Industry leaders will share strategies for evaluating total spend, activity-based cost modeling, forecasting billing based on consumption, and optimizing spending decisions. Attendees can benchmark against other professionals and access resources on virtualization approaches and emerging trends.
Think ITSM presents: Service Desk Respect and Improvement CatalystsIT Service and Support
The document discusses how service desks are often seen as undervalued parts of IT departments, known as the "Rodney Dangerfield of IT", and outlines challenges they face with management, organizations, and employee morale. It argues that service desks provide value through their economic impact in reducing IT costs, their organizational impact by being the face of IT, and their impact on other IT processes. The presentation provides tools and frameworks for service desks to better define, measure, and communicate their value.
The document provides guidance on creating an enterprise architecture (EA) roadmap to transition from a current to a future state. It discusses identifying gaps, grouping changes into initiatives, prioritizing initiatives, justifying initiatives, sequencing initiatives, and laying out the roadmap. The roadmap sequences initiatives over multiple years to deliver capabilities incrementally and address risks, with the goal of providing clear guidance to stakeholders on the path forward.
The document describes TakeON!, a flexible system and process designed to connect an organization's strategy to day-to-day operations. It involves regular team discussions around key business themes to generate ideas and actions. The goal is to build internal capability and create a culture of continuous improvement. TakeON! is proven to deliver tangible results such as increased sales, staff engagement, innovation, and collaboration. It provides organizations with tools and resources to tackle important challenges in a manageable way.
William Giba is an experienced IT professional consultant specializing in incident and problem management. Over his 25+ year career, he has held roles supporting critical IT infrastructure and resolving high severity incidents for large organizations. He is currently consulting for MetLife Bank and Home Loans, focusing on improving their incident and problem resolution processes.
The Chief Skeptical Officer – A New C-Level RoleAlan McSweeney
The document discusses the role of a Chief Skeptical Officer, a new C-level position. The CSO would take an independent, evidence-based approach to ensure projects are properly defined, costs are accurately estimated, and promised benefits are actually delivered. The CSO protects against cognitive biases, strategic misrepresentation, and ensures discipline through practices like reference class forecasting and benefits management.
This document summarizes an organization called Changefirst that provides change management consulting and training. It discusses Changefirst's People Centred Implementation methodology for helping organizations implement projects effectively by engaging people and building skills to adapt to changes. The methodology involves six critical success factors including shared change purpose, effective change leadership, powerful engagement processes, and sustained commitment. Changefirst trains over 12,000 people annually and provides tools and resources to close the "value gap" often seen between planned benefits and actual benefits realized in change initiatives.
The document discusses the importance of IT financial management in running IT successfully. It outlines key components of the IT financial management lifecycle including planning, budgeting, accounting, chargebacks, spend analysis, and portfolio management. Adopting these practices and using tools to support them can help optimize costs, ensure alignment between IT and business objectives, and deliver value from IT investments.
Webinar - Transition Your Organization - The Microsoft CasePatrick Nolot
Managing the transition to multi-country HR BPO involves dealing carefully with three main tasks (or streams) at the same time: process conversion, implementation and change management and communication. But even more challenging is the integration of the human dimension related to any transition project.
During this complimentary 60 minute webcast, Bonnie Skelly, Director, International Payroll, Finance Operations at Microsoft, Barbara Paterson, Director and People Development Specialist for Paterson Consultancy Ltd., and Patrick Nolot, Global Program Director at ADP, will discuss:
• Dealing with the complexity of transitioning multi-country HR BPO projects
• Managing the three key transition streams according to a proven methodology
• Identifying the emerging challenge of international organizations’ permanent transition state
• Managing the challenges related to people and transition
• Maintaining employee engagement over time
Culture Integration and Effective Change Management are the key limiters to driving value from Acquisitions and Mergers. PeopleFirm works with organizations to drive higher levels of value and better outcomes for all involved.
1) Contact centers collect large amounts of data but it is often siloed and difficult to access, organize, and interpret. As a result, many centers focus on easily measured metrics that do not strongly correlate with profitability or customer loyalty.
2) Performance management applications help centers monitor, measure, and improve processes by providing dashboards and scorecards to keep employees focused on key performance indicators. This drives operational improvements across areas like sales, collections, and customer service.
3) Proper performance management addresses identifying top performers and those needing guidance, proactively solving problems, documenting actions and results, and preparing for changing business conditions. The flexible Performance Management Dashboard Solution provides visibility into data and business intelligence.
Transcending Enterprise Boundaries: IT consolidation in an M&A deal, By Salil...HCL Infosystems
This document discusses the importance of IT in mergers and acquisitions. IT integration poses significant challenges and is one of the top integration risks. IT involvement is important throughout the deal cycle from due diligence to post-merger integration to identify challenges, risks, and opportunities for cost savings and synergies. The role of the CIO is also key to managing IT integration and ensuring business and IT objectives are aligned. CIOs must have strong business, technical, program management, and people skills to lead the IT integration effort.
Blue Cross Blue Shield of North Carolina (BCBSNC) needed to reduce costs in IT but at the same time increase responsiveness to the business units of this Health Care services company. In February 2012, their IT infrastructure operations and data center was outsourced to Fujitsu North America, but then BCBSNC needed to figure out how to manage the huge anticipated transformation to ITIL v3 and improved services, the contract, and the demand for services. This was their first major outsourcing engagement and it brought tremendous changes to the organization, both in the IT area and also in the company at large. At the 2013 IAOP Outsourcing World Summit, the speakers discussed this project, as well as the inception of the Enterprise sourcing office which was created at the same time. The development of the governance program, creation of the governance team, selection and prioritization of processes for deployment, organizational change and transformation approach, process development, and rollout of processes to ensure compliance were covered.
The document discusses challenges that enterprises face in aligning business strategy and IT systems. It notes that typically there is a gap of 12-16 months between a CEO deciding on a strategy and IT systems reflecting that strategy. It then lists key challenges for management, business folks, and IT folks around issues like managing organizational alignment, defining frameworks and models, identifying bottlenecks, and defining architecture governance.
1. The document discusses a case where an IT implementation project at a call center was facing challenges with select employee groups due to a lack of understanding of individual traits and how they impact change tolerance.
2. It introduces the concept of a "Worker's Microcosm" framework to gain a holistic understanding of workers' profiles, performance drivers, interests and how they align with job design and corporate systems before implementing changes.
3. Applying this framework through behavioral assessment tools during an ERP integration project helped identify the most compatible workers for specific process roles, improving performance synergy and project success.
Tammy Taylor is an IT professional seeking a leadership position to utilize her expertise in process methodologies and strong organizational skills. She has extensive experience in project management, IT governance, and improving IT operations. Her background includes roles managing IT disaster recovery programs, data center operations, and an IT consulting firm.
Global energy management company increases transparency of remuneration process.Pivot Software
Schneider Electric, the global specialist in energy management, was finding remuneration management a challenging process. Their existing remuneration review process was inconsistent and time consuming and needed to be improved.
Schneider decided on Pivot’s Remuneration Ally. “Through familiarity with Remuneration Ally I knew it was capable of managing the process here at Schneider and would tick all the boxes in terms of what we needed."
This introduction to Strategic Agility summarizes insights for the necessity to change business practices to succeed in a world where competitive advantages are now fleeting.
Artikel in Machazine november 2012 over de kracht van social media. Dit vereist inmiddels zoveel kennis dat u dit ofwel beter kunt uitbesteden of iemand binnen uw organisatie laat opleiden.
Edinn M2: The best tool for energy and productive improvementedinn_global
The document discusses edinn® M2, a manufacturing execution system (MES) that helps improve production processes. It does this by automatically measuring key performance indicators like OEE, MTBF, MTTR, SPC and energy efficiency. This provides real-time visibility into production losses to help reduce costs, increase quality and optimize processes. The system captures data from sensors with no programming needed, and integrates tools like statistical process control, auto-maintenance scheduling and energy analysis in an easy-to-use platform.
The document discusses performance tuning of an ERP system like Banner, which is known to be difficult due to systemic issues across platforms. It provides an overview of concepts to help IT teams identify and solve internal datacenter problems, such as monitoring database, network, servers, applications, and gathering metrics on hardware and software configurations. The presentation also covers specific factors that affect Banner/Oracle performance, including product mix, queries, hardware settings, network saturation, processes, and user desktop tools. Metrics and usage patterns are monitored to analyze bottlenecks and prioritize areas for tuning the application, database, and hardware.
It symposium 2008 fcf-security_is_everyones_responsibilityGreg Turmel
The document discusses securing information access at multiple levels including the UNIX level, source database level, mid-tier level, operational data store, and reporting application level. It provides examples of using profiles and roles in an Oracle database to manage security and restrict access. It also discusses securing physical and virtual access and the importance of establishing business rules and procedures for managing access. The document concludes by providing contact information for the presenters.
The document discusses motivation in sports. It defines motivation and its components of direction and intensity. It explores various approaches to understanding motivation, including personal, trait-centered, and situation-centered views. An interactional view is presented where motivation is determined by the interaction between situational and trait factors. Major motives for sport participation are improving skills, having fun, and developing fitness. Intrinsic and extrinsic motivation are compared, and guidelines for building motivation are outlined. Finally, several theories of achievement motivation are listed.
It symposium 2011-ods821_data_replication_04-11-2011Greg Turmel
This document summarizes a presentation about implementing version 8.2.1 of the SunGard Oracle Operational Data Store and its impact on using Banner as a source system. The presentation explores technical differences with the new version, including moving to a new Oracle Streams data replication process to reduce impact on Banner and enable near continuous data feeds. It discusses managing the new replication methodology, including determining resource needs, addressing errors, patching, and upgrading considerations.
This document outlines 11 basic principles of fundraising, including that fundraising is about building relationships rather than just money, donors give to people not institutions, and donors must be asked to give. It discusses fundraising strategies like balancing large gifts from few donors and smaller gifts from many. The document also notes trends in fundraising, like the growing role of mobile, social media, and crowdfunding. It emphasizes the importance of donor communication, transparency, and passion in fundraising.
Presentation on Infrastructure as a Service (IaaS) and Software as a Service (SaaS): Projects in Tennessee Higher Education that are being done to reduce the overall cost to students improving ROI / TCO of existing systems and support.
This document discusses IT governance for smaller nonprofits and provides guidance on how to establish an IT governance framework. It defines key aspects of IT governance and provides questions that nonprofits should consider to help align their IT with their mission and strategy, define IT performance measures, manage IT-related change, and organize IT decision rights. The document emphasizes that even small changes to IT can significantly impact a nonprofit given their smaller size, so IT governance is important.
A common misconception is that IT Governance is only for big enterprises. Cloud computing and the increasing pervasive use of technology in the workplace requires that smaller organizations take a more strategic and risk-aware approach to managing their technology and business information. Attend this session to learn how to apply IT governance principles and practices to smaller not-for-profit organizations to help develop your IT strategy, manage your IT risk, and enable better business decisions through information.
IT-Centric Disaster Recovery & Business ContinuitySteve Susina
IT-centric business continuity planning aims to align IT recovery with business needs. It recognizes that while disaster recovery focuses on restoring IT systems, business continuity prioritizes maintaining business processes. The approach involves business leaders and IT leaders collaboratively assessing risks, mapping processes, developing strategies to restore critical systems based on business priorities, and creating plans to guide response and recovery. Regular testing and updates are needed to ensure plans remain effective over time.
Challenges in Business and IT AlignmentVidur Pandit
The document discusses challenges with aligning business and IT. It provides context on the importance of business-IT alignment and defines key concepts. The phases of the business-IT alignment cycle are also outlined, including plan, model, manage and measure. The goal of alignment is to ensure IT supports business strategies and processes efficiently.
This document discusses establishing good IT governance in municipalities. It outlines common IT challenges such as project overload and a disconnect between IT and business priorities. It defines IT governance as specifying decision rights and accountability to encourage desirable behaviors. The key components of IT governance discussed are decision making groups, policies and standards, processes and methods, and measurement. The document also provides examples of implementing effective IT governance structures and processes at the Town of Aurora, including establishing an executive IT steering committee to prioritize projects aligned with corporate priorities.
314 Wie Stuurt Wie, Wat Is It Governance In Het Bedrijfsleven Rob Van Wuijt...SURFfoundation
IT Governance aims to ensure that IT supports business goals and is managed appropriately according to frameworks like CobiT, ITIL and ISO/IEC 38500. The document discusses IT Governance implementation at KPN and XS4ALL which included standardizing processes, centralizing functions, and reducing IT costs by 50% while better supporting products and services. Critical success factors for effective IT Governance include senior management commitment, communication, focus on execution, defining measurable benefits, and evolutionary rather than revolutionary changes.
The document summarizes key topics from the book "Data Governance for the Executive" by Jim Orr. It discusses how data governance has traditionally been viewed narrowly but should be seen as information asset management that drives business performance. The document also outlines how data governance can demonstrate value to executives by reducing costs, improving revenues, and mitigating risks across industries. Companies estimate losing millions annually due to data quality issues.
The document provides an overview of ITIL (Information Technology Infrastructure Library) which is a framework for IT service management best practices. It describes the ten core ITIL processes which focus on service support and delivery. These processes include service desk, incident management, problem management, and change management. The document also discusses key ITIL concepts such as service design, service operation, continual service improvement, and roles within IT service management.
Modern IT Service Management Transformation - ITIL IndonesiaEryk Budi Pratama
Presented at Online ITIL Indonesia Webinar #5.
Content:
> Setting up the context
> Understanding holistic IT Management point of view
> IT Service Management Transformation
> Key Performance Indicator (KPI)
> IT Service Catalogue
> IT Sourcing
> Agile Incident Management
Cloudy forecasts and other trends in information technologyAlan McSweeney
The document discusses trends in cloud computing and information technology. It begins with an overview of cloud computing definitions and manifestations like IaaS, PaaS, SaaS. It then analyzes surveys of IT trends from organizations like AICPA and Gartner. A key difference is that AICPA trends had a more business-oriented focus on issues like security, governance and data management, while Gartner trends were more technical in nature and focused on specific technologies. The document examines how relevant trends are to businesses and how much adoption is driven by various factors like cost savings or keeping up with competitors.
The document discusses good practices for IT service management. It explains that good IT service management ensures IT services are aligned with business needs, provide good value for money, and have minimal disruptions from changes. The document outlines indicators that show when an organization has good IT service management, such as clear service catalogs, responsiveness to business priorities, planned changes, and focus on usability, as well as indicators of poor IT service management like misaligned IT services, unexpected costs, and frequent incidents.
Profitiviti Business Operations Intelligence ArticleSteve Raack
The document discusses a methodology called Business Operations Intelligence that helps companies gain insights into their business operations through data analysis. It involves defining all business processes, including both departmental and enterprise-wide processes. The methodology then ranks processes based on their impact and efficiency to identify opportunities for improvement. Implementing this methodology provides executives with information to make more informed decisions and pursue initiatives that can significantly improve profitability.
The document discusses assessing an organization's readiness for business intelligence (BI). It defines BI and outlines key considerations like having executive sponsorship, realistic expectations, and dealing with data quality issues. The assessment process should deliver a high-level implementation plan, RFP, BI roadmap, skills gap analysis, and learning plan. Organizations are encouraged to put these deliverables in place to help ensure BI success.
The document discusses how LeanSigma can help CIOs address the challenges of reducing costs while improving efficiency, service quality, and enabling new capabilities. It describes how LeanSigma combines Lean and Six Sigma approaches to streamline processes and eliminate waste. Implementing LeanSigma across key IT processes like change management, software development, and help desk support can drive 20-30% annual productivity improvements for IT organizations.
It Governance Slides for MISA Ontario June 2009Ben Perry
The document discusses the importance of IT governance for organizations. It notes that firms with superior IT governance have 20% higher profits than those with poor governance. IT governance involves defining decision rights, policies, standards, and methods for prioritizing and measuring IT initiatives. The document outlines some common challenges organizations face with IT projects and governance. It emphasizes that effective IT governance requires engagement between IT and business stakeholders to establish principles, architectures, investment processes and accountability frameworks.
This document summarizes the key points from Sanjeev Bhagowalia's presentation on transforming Hawaii's state government IT and information resource management (IRM). It discusses conducting an assessment that found aging technology and processes, resource shortages, and disconnected efforts across departments. The presentation recommends focusing first on 4 areas: enterprise focus, governance, reengineering business processes, and strengthening technical infrastructure. It identifies candidates for early cross-cutting enterprise solutions and lays out a notional transformation framework and schedule. The goal is providing access to the right information securely and reliably across the state.
Transforming it processes and culture to assure service qualityHemant Nagar
IT LEADERS ARE CREATING NEW CROSS-DOMAIN, CROSS-ORGANIZATIONAL PROCESSES TO CLOSE THE IT OPERATIONS-BUSINESS GAP. Service Operations Management helps organizations implement mature IT processes for managing business services in both traditional and cloud-connected environments. It uses information from various tools to build real-time views of services and more efficiently pinpoint sources of service impact. This approach helps improve triage and remediation of issues while maintaining required service quality and reducing inefficient meetings.
Building towards business service managementSandy Sukarto
By now, most organizations have various tools to manage their IT environment , from network fault monitoring to application performance management. Though the business service management concept of managing IT has been around for years , many are still struggling to put this into practice.
As a result, organizations are having challenges to put IT as business enablers and innovation center. Meanwhile, the IT management team are playing catching up with business dynamics, increasing cost, technology pace, security issues, and so on.
In this session, we will discuss the first set of steps towards building business service management.
The main objective of IT Service Management (ITSM) is to deliver services our customers want and value while IT manages the cost and risks. To achieve this goal there is no doubt that Service Level Management is one of the critical processes that should be implemented as part of an ITSM program.
A Comprehensive Guide to DeFi Development Services in 2024Intelisync
DeFi represents a paradigm shift in the financial industry. Instead of relying on traditional, centralized institutions like banks, DeFi leverages blockchain technology to create a decentralized network of financial services. This means that financial transactions can occur directly between parties, without intermediaries, using smart contracts on platforms like Ethereum.
In 2024, we are witnessing an explosion of new DeFi projects and protocols, each pushing the boundaries of what’s possible in finance.
In summary, DeFi in 2024 is not just a trend; it’s a revolution that democratizes finance, enhances security and transparency, and fosters continuous innovation. As we proceed through this presentation, we'll explore the various components and services of DeFi in detail, shedding light on how they are transforming the financial landscape.
At Intelisync, we specialize in providing comprehensive DeFi development services tailored to meet the unique needs of our clients. From smart contract development to dApp creation and security audits, we ensure that your DeFi project is built with innovation, security, and scalability in mind. Trust Intelisync to guide you through the intricate landscape of decentralized finance and unlock the full potential of blockchain technology.
Ready to take your DeFi project to the next level? Partner with Intelisync for expert DeFi development services today!
Introduction of Cybersecurity with OSS at Code Europe 2024Hiroshi SHIBATA
I develop the Ruby programming language, RubyGems, and Bundler, which are package managers for Ruby. Today, I will introduce how to enhance the security of your application using open-source software (OSS) examples from Ruby and RubyGems.
The first topic is CVE (Common Vulnerabilities and Exposures). I have published CVEs many times. But what exactly is a CVE? I'll provide a basic understanding of CVEs and explain how to detect and handle vulnerabilities in OSS.
Next, let's discuss package managers. Package managers play a critical role in the OSS ecosystem. I'll explain how to manage library dependencies in your application.
I'll share insights into how the Ruby and RubyGems core team works to keep our ecosystem safe. By the end of this talk, you'll have a better understanding of how to safeguard your code.
Main news related to the CCS TSI 2023 (2023/1695)Jakub Marek
An English 🇬🇧 translation of a presentation to the speech I gave about the main changes brought by CCS TSI 2023 at the biggest Czech conference on Communications and signalling systems on Railways, which was held in Clarion Hotel Olomouc from 7th to 9th November 2023 (konferenceszt.cz). Attended by around 500 participants and 200 on-line followers.
The original Czech 🇨🇿 version of the presentation can be found here: https://www.slideshare.net/slideshow/hlavni-novinky-souvisejici-s-ccs-tsi-2023-2023-1695/269688092 .
The videorecording (in Czech) from the presentation is available here: https://youtu.be/WzjJWm4IyPk?si=SImb06tuXGb30BEH .
FREE A4 Cyber Security Awareness Posters-Social Engineering part 3Data Hops
Free A4 downloadable and printable Cyber Security, Social Engineering Safety and security Training Posters . Promote security awareness in the home or workplace. Lock them Out From training providers datahops.com
Digital Banking in the Cloud: How Citizens Bank Unlocked Their MainframePrecisely
Inconsistent user experience and siloed data, high costs, and changing customer expectations – Citizens Bank was experiencing these challenges while it was attempting to deliver a superior digital banking experience for its clients. Its core banking applications run on the mainframe and Citizens was using legacy utilities to get the critical mainframe data to feed customer-facing channels, like call centers, web, and mobile. Ultimately, this led to higher operating costs (MIPS), delayed response times, and longer time to market.
Ever-changing customer expectations demand more modern digital experiences, and the bank needed to find a solution that could provide real-time data to its customer channels with low latency and operating costs. Join this session to learn how Citizens is leveraging Precisely to replicate mainframe data to its customer channels and deliver on their “modern digital bank” experiences.
This presentation provides valuable insights into effective cost-saving techniques on AWS. Learn how to optimize your AWS resources by rightsizing, increasing elasticity, picking the right storage class, and choosing the best pricing model. Additionally, discover essential governance mechanisms to ensure continuous cost efficiency. Whether you are new to AWS or an experienced user, this presentation provides clear and practical tips to help you reduce your cloud costs and get the most out of your budget.
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slackshyamraj55
Discover the seamless integration of RPA (Robotic Process Automation), COMPOSER, and APM with AWS IDP enhanced with Slack notifications. Explore how these technologies converge to streamline workflows, optimize performance, and ensure secure access, all while leveraging the power of AWS IDP and real-time communication via Slack notifications.
leewayhertz.com-AI in predictive maintenance Use cases technologies benefits ...alexjohnson7307
Predictive maintenance is a proactive approach that anticipates equipment failures before they happen. At the forefront of this innovative strategy is Artificial Intelligence (AI), which brings unprecedented precision and efficiency. AI in predictive maintenance is transforming industries by reducing downtime, minimizing costs, and enhancing productivity.
Programming Foundation Models with DSPy - Meetup SlidesZilliz
Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
5th LF Energy Power Grid Model Meet-up SlidesDanBrown980551
5th Power Grid Model Meet-up
It is with great pleasure that we extend to you an invitation to the 5th Power Grid Model Meet-up, scheduled for 6th June 2024. This event will adopt a hybrid format, allowing participants to join us either through an online Mircosoft Teams session or in person at TU/e located at Den Dolech 2, Eindhoven, Netherlands. The meet-up will be hosted by Eindhoven University of Technology (TU/e), a research university specializing in engineering science & technology.
Power Grid Model
The global energy transition is placing new and unprecedented demands on Distribution System Operators (DSOs). Alongside upgrades to grid capacity, processes such as digitization, capacity optimization, and congestion management are becoming vital for delivering reliable services.
Power Grid Model is an open source project from Linux Foundation Energy and provides a calculation engine that is increasingly essential for DSOs. It offers a standards-based foundation enabling real-time power systems analysis, simulations of electrical power grids, and sophisticated what-if analysis. In addition, it enables in-depth studies and analysis of the electrical power grid’s behavior and performance. This comprehensive model incorporates essential factors such as power generation capacity, electrical losses, voltage levels, power flows, and system stability.
Power Grid Model is currently being applied in a wide variety of use cases, including grid planning, expansion, reliability, and congestion studies. It can also help in analyzing the impact of renewable energy integration, assessing the effects of disturbances or faults, and developing strategies for grid control and optimization.
What to expect
For the upcoming meetup we are organizing, we have an exciting lineup of activities planned:
-Insightful presentations covering two practical applications of the Power Grid Model.
-An update on the latest advancements in Power Grid -Model technology during the first and second quarters of 2024.
-An interactive brainstorming session to discuss and propose new feature requests.
-An opportunity to connect with fellow Power Grid Model enthusiasts and users.
Your One-Stop Shop for Python Success: Top 10 US Python Development Providersakankshawande
Simplify your search for a reliable Python development partner! This list presents the top 10 trusted US providers offering comprehensive Python development services, ensuring your project's success from conception to completion.
GraphRAG for Life Science to increase LLM accuracyTomaz Bratanic
GraphRAG for life science domain, where you retriever information from biomedical knowledge graphs using LLMs to increase the accuracy and performance of generated answers
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfChart Kalyan
A Mix Chart displays historical data of numbers in a graphical or tabular form. The Kalyan Rajdhani Mix Chart specifically shows the results of a sequence of numbers over different periods.
Have you ever been confused by the myriad of choices offered by AWS for hosting a website or an API?
Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
Which one is cheapest? Which one is fastest? Which one will scale to meet our needs?
Join me in this session as we dive into each AWS hosting service to determine which one is best for your scenario and explain why!
Monitoring and Managing Anomaly Detection on OpenShift.pdfTosin Akinosho
Monitoring and Managing Anomaly Detection on OpenShift
Overview
Dive into the world of anomaly detection on edge devices with our comprehensive hands-on tutorial. This SlideShare presentation will guide you through the entire process, from data collection and model training to edge deployment and real-time monitoring. Perfect for those looking to implement robust anomaly detection systems on resource-constrained IoT/edge devices.
Key Topics Covered
1. Introduction to Anomaly Detection
- Understand the fundamentals of anomaly detection and its importance in identifying unusual behavior or failures in systems.
2. Understanding Edge (IoT)
- Learn about edge computing and IoT, and how they enable real-time data processing and decision-making at the source.
3. What is ArgoCD?
- Discover ArgoCD, a declarative, GitOps continuous delivery tool for Kubernetes, and its role in deploying applications on edge devices.
4. Deployment Using ArgoCD for Edge Devices
- Step-by-step guide on deploying anomaly detection models on edge devices using ArgoCD.
5. Introduction to Apache Kafka and S3
- Explore Apache Kafka for real-time data streaming and Amazon S3 for scalable storage solutions.
6. Viewing Kafka Messages in the Data Lake
- Learn how to view and analyze Kafka messages stored in a data lake for better insights.
7. What is Prometheus?
- Get to know Prometheus, an open-source monitoring and alerting toolkit, and its application in monitoring edge devices.
8. Monitoring Application Metrics with Prometheus
- Detailed instructions on setting up Prometheus to monitor the performance and health of your anomaly detection system.
9. What is Camel K?
- Introduction to Camel K, a lightweight integration framework built on Apache Camel, designed for Kubernetes.
10. Configuring Camel K Integrations for Data Pipelines
- Learn how to configure Camel K for seamless data pipeline integrations in your anomaly detection workflow.
11. What is a Jupyter Notebook?
- Overview of Jupyter Notebooks, an open-source web application for creating and sharing documents with live code, equations, visualizations, and narrative text.
12. Jupyter Notebooks with Code Examples
- Hands-on examples and code snippets in Jupyter Notebooks to help you implement and test anomaly detection models.
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Summit 2008 business_continuity
1. TN-Summit 2008 Tennessee Board
of Regents
Business Continuity:
More than disaster recovery…
Presented by:
Greg Turmel
Jeff Hinds
DBA Collaborative
2. TN-Summit 2008 Tennessee Board
of Regents
Tennessee Summit
October 13‐14, 2008
Seeing the New Horizon
Technical DBA 3.6 Business Continuity: More Than Disaster Recovery
Abstract:
A high level discussion about how business continuity is more than
disaster recovery. Your IT business continuity plan must involve issues
across a broad range of IT centric topics. This discussion will touch on
the type of topics that should be included in your plan. Some of these
topics can include issues of government regulation, hardware and
software contracts, staff roles and responsibilities, and many others.
Your business continuity plan should include how to deal with a
changing environment and how your business will respond.
Do you have a business continuity plan?
DBA Collaborative
3. TN-Summit 2008 Tennessee Board
of Regents
What is Business Continuity?
Business Continuity is the activity performed by an
organization to ensure that critical business
functions will be available to customers, suppliers,
regulators, and other entities that must have access
to those functions. These activities include many
daily chores such as project management, system
backups, change control, and help desk. Business
Continuity is not something implemented at the
time of a disaster; Business Continuity refers to
those activities performed daily to maintain service,
consistency, and recoverability.
DBA Collaborative
4. TN-Summit 2008 Tennessee Board
of Regents
What is Business Continuity?
The foundation of Business Continuity is the
policies, guidelines, standards, and procedures
implemented by an organization. All system design,
implementation, support, and maintenance must be
based on this foundation in order to have any hope
of achieving Business Continuity, Disaster Recovery,
or in some cases, system support. Business
continuity is sometimes confused with disaster
recovery, but they are separate entities. Disaster
recovery is a small subset of business continuity.
DBA Collaborative
5. TN-Summit 2008 Tennessee Board
of Regents
What is Business Continuity?
The term Business Continuity describes a mentality
or methodology of conducting day‐to‐day business,
whereas Business Continuity Planning is an activity
of determining what that methodology should be.
The Business Continuity Plan may be thought of as
the incarnation of a methodology that is followed by
everyone in an organization on a daily basis to
ensure normal operations.
DBA Collaborative
6. TN-Summit 2008 Tennessee Board
of Regents
What is Business Continuity?
The components of the Business Continuity methodology required
for manifestation into a documented plan include:
1. Policies
2. Guidelines
3. Standards
4. Procedures
5. Resource Planning and Deployment
6. Organizational Structure
7. Business Impact Analysis
8. Security Management
9. Document Management
10. Change Management
11. Audit Management
12. Service Level Agreements
13. Other Components
14. Planning
DBA Collaborative
7. TN-Summit 2008 Tennessee Board
of Regents
Considerations of Business
Continuity Planning
•Business Impact and Risk Analysis
•Service Level Agreements (Vendor support)
•Business Goals and Objectives
•Changes to Policies, Standards,
Procedures, Objectives, etc…
DBA Collaborative
8. TN-Summit 2008 Tennessee Board
of Regents
What shapes your Business
Continuity Plan?
•Policies and Procedures
•Local, State, and Federal Regulations
•Industry Best Practices
•Competition
•Local Resources
•Etc…..
DBA Collaborative
9. TN-Summit 2008 Tennessee Board
of Regents
Business Continuity Plan should
include (examples):
•Disaster and Recovery (Most though of)
•Changes in staffing (retirements, etc..)
•Hardware changes
•Business logic (where is it?)
•Changes in Production (Decreases and Increases)
•Changes in Government
•Training
•Etc….
DBA Collaborative
10. TN-Summit 2008 Tennessee Board
of Regents
Who should be included?
College Finance and
Deans Payroll
Bursars' Office
Security
Facilities IT Office
Services
Telecommunications
Library
Public Relations Services Financial Aid
Offices
HR Users
Many, Many Others
DBA Collaborative
11. TN-Summit 2008 Tennessee Board
of Regents
Is Business Continuity just for the
IT Office?
No!
While IT must “Ensure Continuity of
Operations”, other parts of the business
must also “Ensure Continuity of Operations”.
IT is not the primary user of the systems.
The End Users community must also have
plans should changes affect their business;
staffing, Regulations, etc.
DBA Collaborative
12. TN-Summit 2008 Tennessee Board
of Regents
So what about the IT Business
Continuity Plan.
We have disaster recovery…….
DBA Collaborative
13. TN-Summit 2008 Tennessee Board
of Regents
So what about the IT Business
Continuity Plan.
We have disaster recovery…….
What about Change Management?
•Hardware and software patches/configurations
•Version upgrades
•Reporting requirements
DBA Collaborative
14. TN-Summit 2008 Tennessee Board
of Regents
So what about the IT Business
Continuity Plan.
What about changes in
•Staffing
•Enrollment levels
•Management
•Service Level Agreements (Vendor support)
•User requirements
•etc…..
DBA Collaborative
16. TN-Summit 2008 Tennessee Board
of Regents
Move to Production
DBA Collaborative
17. TN-Summit 2008 Tennessee Board
of Regents
Value of Strategic Capabilities
IT can provide
DBA Collaborative
18. TN-Summit 2008 Tennessee Board
of Regents
What is included in your
Business Continuity Plan?
•Backup and Recovery . . .
•Management and management philosophies
•Product Mix
•Personnel and Job Roles and Duties
•Policies, Procedures, Standards,
•User acceptance testing
•Security and Audit requirement
•Local, State, and Federal Regulations
•Institutional Environment changes
•etc.
DBA Collaborative
19. TN-Summit 2008 Tennessee Board
of Regents
Who should be included in the
planning?
Operations
Functional Users Manager/Staff
Networking
Business Analysts
Luminis Public Relations
Manager Data
Project DBA Security
Manager Manager
System And many,
Administrator many more
DBA Collaborative
20. TN-Summit 2008 Tennessee Board
of Regents
Recap: IT Business Continuity
document plan includes….
1. Policies
2. Guidelines
3. Standards
4. Procedures
5. Resource Planning and Deployment
6. Organizational Structure
7. Business Impact Analysis
8. Security Management
9. Document Management
10. Change Management
11. Audit Management
12. Service Level Agreements
13. Other Components
14. Planning
DBA Collaborative
21. TN-Summit 2008 Tennessee Board
of Regents
References:
•Ensuring continuity of operations: Are you ready?
http://blogs.techrepublic.com.com/itdojo/?p=177&tag=nl.e101
•The Business Continuity Institute
http://www.thebci.org/
•Contingency Planning World
http://www.business-continuity-world.com/
•Business Continuity Planning & Disaster Recovery Planning World
http://www.disasterrecoveryworld.com/
DBA Collaborative