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1 
YOUR INTERNATIONAL 
COURSE FACILITATOR 
Dr Mark T. Edmead 
PhD, MBA, CISSP, CISA, COBIT 
IT Transformational 
Consultant 
MTE Advisors 
Mark T. Edmead is a successful technology entrepreneur 
with over 28 years of practical experience in computer 
systems architecture, information security, and project 
management. 
Mark excels in managing the tight-deadlines and ever 
changing tasks related to mission-critical project 
schedules. He has extensive knowledge in IT security, IT 
and application audits, Internal Audit, IT governance, 
including Sarbanes-Oxley, FDIC/FFIEC, and GLBA 
compliance auditing. 
Mr. Edmead understands all aspects of information 
security and protection including access controls, 
cryptography, security management practices, network 
and Internet security, computer security law and 
investigations, and physical security. 
He has trained Fortune 500 and Fortune 1000 companies 
in the areas of information, system, and Internet security. 
He has worked with many international firms, and has the 
unique ability to explain very technical concepts in 
simple-to-understand terms. Mr. Edmead is a sought after 
author and lecturer for information security and 
information technology topics. 
Mark works as an information security and regulatory 
compliance consultant. He has: 
• Conducted internal IT audits in the areas of critical 
infrastructure/ systems and applications, 
• Assessed and tested internal controls of critical 
infrastructure platform systems (Windows, UNIX, IIS, SQL, 
Oracle) 
• Assessed and tested internal controls of various critical 
financial applications. 
• Prepared risk assessments and determined risks to 
critical financial data systems and infrastructure 
components. 
• 
Created test plans & processes and executed test plans. 
• 
Conducted reviews of existing systems and 
applications, ensuring appropriate security, management 
and data integrity via control processes. 
• 
Prepared written reports to all levels of management 
• Participated in audit review panel sessions to address 
results, conclusions and follow-up actions required. 
COURSE OVERVIEW 
BUSINESS 
CONTINUITY, 
DISASTER 
RECOVERY 
PLANNING & 
LEADERSHIP 
Disasters could cripple your organization, suspending mission-critical processes and 
disrupting service to your customers. These disasters could be man-made or natural 
in nature. 
The Business Continuity Plan addresses an organization’s ability to continue 
functioning when normal operations are disrupted. 
A Disaster Recovery Plan is used to define the resources, action, tasks, and data 
required to manage the business recovery process in the event of a disaster. In this 
workshop you learn to identify vulnerabilities and implement appropriate 
countermeasures to prevent and mitigate threats to your mission-critical processes. 
You will learn techniques for creating a business continuity plan (BCP) and the 
methodology for building an infrastructure that supports its effective 
implementation. 
BENEFITS OF ATTENDING 
Using a carefully selected case study, course participants will: 
• Create, document and test continuity arrangements for an organization 
• Perform a risk assessment and Business Impact Assessment (BIA) to identify 
vulnerabilities 
• Select and deploy an alternate site for continuity of mission-critical activities 
• Identify appropriate strategies to recover the infrastructure and processes 
• Organize and manage recovery teams 
• Test and maintain an effective recovery plan in a rapidly changing technology 
environment 
Sample Case Studies: 
• A major Middle Eastern bank has been experiencing tremendous growth and management feels that 
their current BCP and DRP plans outdated. In this case study the delegates with perform a business 
impact analysis, based on interviews with key company stakeholders and subject matter experts, and 
outline which business areas are the most critical and in need of improved continuity and recovery 
plans. 
• A manufacturing company is considering implementing a disaster recovery plan but does not know 
which disaster recovery approach they should implement. In this case study the delegates with study 
the business enterprise, perform a risk analysis, and determine if a hot site, cold site, warm site, or 
another disaster recovery method is the best approach. 
: TEMPLATES & TAKEAWAYS 
1. Bring your Business ss Continuity Con 
Plan/Disaster Recovery 
Plan (BCP/DRP) for 
private consultation on review 
2. BCP/DRP Step-by-step Guide 
3. BCP/DRP templates and worksheets to aid you in applying and putting into 
practice what you have learned from this workshop 
4. FREE copy of the course material, case studies, and other related items of the 
training workshop 
Tel: +6016 3326360 Fax: +603 9205 7788 kris@360bsigroup.com 
•cc 
aa 
•r 
360bsigroup Busines 
rev 
EXCLUSIVE: 
tinuity iew 
IT 
SERIES 
16 - 19 FEBRUARY 2015 
RADISSON BLU 
DUBAI DEIRA CREEK 
UNITED ARAB EMIRATES
WHY THIS EVENT 
The aim of this interactive workshop is to provide 
you with the skills critical to business continuity, 
disaster recovery & risk management. 
After attending this workshop, you will leave 
fully armed with the knowledge needed to 
create a business continuity plan (BCP) and the 
methodology for building an infrastructure that 
supports its effective implementation. 
The combination of interactive presentations, 
hands-on exercises and open discussion groups 
along with real case studies, ensures you will 
obtain maximum value from attending. 
WHO SHOULD ATTEND 
Vice Presidents, Directors, General Managers 
Chief Information Officers 
Chief Information Security Officers 
Chief Technology Officers 
Business Continuity Officers 
Heads of Departments in Information Security 
Management Information Systems, IT 
Infrastructure, IT Architecture, Network 
Operations, IT Operations, IT Data Center, 
DataBase Management, IT Deployment 
IT Business Enterprise, IT Risk Management, 
IT Quality Assurance, IT Audit, Risk Management, 
Internal Audit, Disaster Recovery 
2 
COURSE 
CONTENT 
DAY1 BUSINESS CONTINUITY 
LEADERSHIP WORKSHOP 
IT Leadership Workshop is a special one-day course designed to cover 
the challenges faced with managing the business continuity efforts in an 
organization. Implementing a full business continuity plan and disaster 
recovery plan is a major effort. This requires coordination with all 
departments. It requires interfacing with individuals at all levels from 
technicians and programmers to managers, directors, and C-level 
executives. 
In this workshop you will learn how perform a stakeholder analysis, 
outline the stakeholders required to accomplish your job, and how to 
effectively navigate the possible roadblocks preventing you from 
accomplishing your tasks. In addition, you will learn tips and techniques 
that will increase your competence and confidence when influencing 
and implementing information technology in your organization. 
Managing the Business Continuity Process 
- Creating a BCP/DRP framework 
- Determining your critical success factors (CSF) 
- Determining your key performance indicators (KPI) 
- Business continuity management strategies 
Understanding your Corporate Culture 
- Understanding your organization’s trends, strategy and environment 
- Tips, tricks, and trouble spots 
- Developing a business continuity management culture 
- Exercising, maintenance, and audit 
Understanding your Stakeholders 
- How to identify your key stakeholders 
- Performing a stakeholder analysis 
- Creating a stakeholder engagement communication plan 
- Getting stakeholder engagement and support 
DAY2 BCP/DRP - CONCEPTS & PRINCIPLES 
Introduction to Business Continuity and Disaster Recovery Planning 
- The difference between business continuity and disaster recovery 
- Why a recovery plan is an integral part of an organization’s operational 
strategy 
Understanding where the threats come from 
- Understanding codes of practice and legal/regulatory compliance 
requirements 
- The step-by-step process for BCP/DRP 
Protecting our assets 
- What are we protecting? 
- What are our mission-critical processes? 
- How to prioritize what is important to protect 
What is risk and how do we deal with it? 
- Understanding risk assessment methodologies 
- Matching the response to the threat based on the risk 
- Enterprise vs. local risk management 
- Top business continuity planning mistakes 
The need for business continuation – a case study 
- Introduction of fictitious business case 
- Understand business continuity/disaster recovery needs 
- Documenting the continuity requirements
Latest TESTIMONIALS 
“Session well organized. The trainer is very 
conversant with the subject matter. Well delivered 
and would definitely recommend to anyone else.” 
- Habil Mutende, Manager Information Security & Change 
Management, Central Bank of Kenya 
“Excellent presentation, excellent attitude to 
answer our questions & to share his experience.” 
- Senior Manager, IT Department, Deloitte 
“I have used Mark in key roles with high visibility 
clients. Without hesitation I would highly 
recommend Mark for any and all IT audit 
engagements. His professionalism, deep 
knowledge, and results oriented work style are 
deeply valued by not only myself, but more 
importantly by the all those who are lucky enough 
to use his services.” - Russ Aebig, Director at Artesient 
“We have used Mark Edmead on several projects in 
the past few years including SOX readiness for 
publicly traded companies and IT vulnerability 
assessments for major financial institutions. He 
always delivers professional and detail-oriented 
workpapers on-time and within budget. Mark is 
highly recommended and we will continue to use 
him on other projects.” - Brenda Piazza, Director at CBIZ MHM 
3 
2 
COURSE SCHEDULE 
8.00 
8.30 
10.10 - 10.30 
12.00 - 13.00 
14.40 - 15.00 
16.00 
Registration & Coffee/Tea 
Workshop commences 
Morning coffee/tea 
Lunch 
Afternoon coffee/tea 
End of day 
1 
3 
4 
organized ver 
COURSE 
CONTENT 
DAY3 RISK ASSESSMENT & RECOVERY 
The Business Impact Assessment (BIA) 
- What is a Business Impact Assessment? 
- Assessing the risk to the enterprise 
- How to identify business critical activities 
- Impact versus likelihood of occurrence 
Establishing the Recovery Options 
- Choosing a recovery site 
- Specifying equipment 
- Choosing suppliers 
- How to select backup and restore strategies 
Where is the data? 
- Why you need to classify levels of information 
- Managing data at rest and in transit 
- Understanding data access controls 
- The value of knowing where your data resides 
Maintaining user connectivity 
- How to communicate the disaster and recovery efforts to users 
- How to identify and eliminate single points of failure 
- Communicating with the media 
DAY4 PROJECT MANAGEMENT & REVIEW 
BCP/DRP Project Management 
- Identifying stakeholders 
- Analyzing stakeholder needs 
- Obtaining commitment from upper management 
Review of the BCP/DRP Process 
- Project initiation 
- Risk analysis 
- Business Impact analysis 
- Develop/choose strategies 
- Test and validate the plan 
- Modify/update the plan 
- Approve and implement the plan 
Analysis of fictitious business case 
Applying lessons learned
REGISTRATION FORM 
Fax: +603 9205 7788 
Tel: +603 9205 7772 
Mobile: +6016 3326 360 
Email: kris@360bsigroup.com 
IN-HOUSE TRAINING 
360 BSI is passionate about providing strategic IT programs 
and high potential training solutions across the region to build 
personal competencies and organizational capability. 
You will receive practical training from a professionally 
qualified educator with over twenty years of teaching and 
training experience. 
Please feel free to mix-and-match topics from the areas listed 
below to get the right training content for your staff. Other 
topics may be available upon request. 
Hotel Contact Details: 
For Room Reservation, contact for 360BSI corporate rates. 
Telephone: 00971 4 2057105 Fax: 00971 4 2234698 
E-mail: reservations.dxbza@radissonblu.com 
Radisson BLU Hotel, Dubai Deira Creek 
Baniyas Road, P.O. Box 476, Dubai, UAE 
General Information: 
1 
2 
3 
Registrations close ONE (1) week before the training dates. 
The fees cover lunch, tea breaks, materials and certificate. 
Official confirmation will be sent, once registration has been 
received. 
Participants will need to arrange their own accommodation. 
Attire: Smart Casual 
4 
5 
Cancellations/Substitutions 
BUSINESS 
CONTINUITY, 
DISASTER 
RECOVERY 
PLANNING & 
LEADERSHIP 
16 - 19 FEBRUARY 2015 
RADISSON BLU 
DUBAI DEIRA CREEK 
UNITED ARAB EMIRATES 
DELEGATES 
Name 
: 
Name on tag 
Job Title 
Email 
Mobile 
: 
: 
: 
: 
Name 
: 
Name on tag 
Job Title 
Email 
Mobile 
: 
: 
: 
: 
Name 
: 
Name on tag 
Job Title 
Email 
Mobile 
: 
: 
: 
: 
1 
2 
3 
AUTHORIZATION 
(This form is invalid without a signature) 
Name : 
Job Title : 
Email : 
Tel : ( ) 
Organization : 
Address : 
Signature : Date: / / 
FEES PAYMENT DETAILS 
4 
OTHER RELATED PUBLIC COURSES 
Information Security Management 
Service Oriented Architecture (SOA) 
IT Risk Management & Leadership 
IT Governance 
Cybercrime & Fraud Investigation 
IT Change Management 
IT Project Management 
Thank you for your registration! 
USD 3,395 per delegate 
15% discount - Special for Group of 3 
The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable 
the client has to ensure that the taxes are paid on top of the investment fee paid for the course. 
Compliance with the local tax laws is the responsibility of the client. 
* Save up to 50% for In-house Training program 
Substitutions are welcome at any time. Please notify us at 
least 2 working days prior to the event. All cancellations will 
carry a 10% cancellation fee, once a registration form is 
received. All cancellations must be in writing by fax or email 
at least 2 weeks before the event date. Cancellations with 
less than 2 weeks prior to the event date carry a 100% liability. 
However, course materials will still be couriered to you. 
Payment is required within 5 days upon receipt of 
the invoice. 
Bank transfer: 
360 BSI MIDDLE EAST LIMITED 
Abu Dhabi Commercial Bank 
Dubai Mall Branch, P.O.Box 49124 Dubai, U.A.E 
Account No: 10065721319001 
Swift No: ADCBAEAAXXX 
IBAN No: AE780030010065721319001 
All payments must be received prior to the event date 
© 360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia. www.360bsi.com/IT

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Business Continuity, Disaster Recovery Planning & Leadership, 16 - 19 February 2015 Dubai, UAE

  • 1. 1 YOUR INTERNATIONAL COURSE FACILITATOR Dr Mark T. Edmead PhD, MBA, CISSP, CISA, COBIT IT Transformational Consultant MTE Advisors Mark T. Edmead is a successful technology entrepreneur with over 28 years of practical experience in computer systems architecture, information security, and project management. Mark excels in managing the tight-deadlines and ever changing tasks related to mission-critical project schedules. He has extensive knowledge in IT security, IT and application audits, Internal Audit, IT governance, including Sarbanes-Oxley, FDIC/FFIEC, and GLBA compliance auditing. Mr. Edmead understands all aspects of information security and protection including access controls, cryptography, security management practices, network and Internet security, computer security law and investigations, and physical security. He has trained Fortune 500 and Fortune 1000 companies in the areas of information, system, and Internet security. He has worked with many international firms, and has the unique ability to explain very technical concepts in simple-to-understand terms. Mr. Edmead is a sought after author and lecturer for information security and information technology topics. Mark works as an information security and regulatory compliance consultant. He has: • Conducted internal IT audits in the areas of critical infrastructure/ systems and applications, • Assessed and tested internal controls of critical infrastructure platform systems (Windows, UNIX, IIS, SQL, Oracle) • Assessed and tested internal controls of various critical financial applications. • Prepared risk assessments and determined risks to critical financial data systems and infrastructure components. • Created test plans & processes and executed test plans. • Conducted reviews of existing systems and applications, ensuring appropriate security, management and data integrity via control processes. • Prepared written reports to all levels of management • Participated in audit review panel sessions to address results, conclusions and follow-up actions required. COURSE OVERVIEW BUSINESS CONTINUITY, DISASTER RECOVERY PLANNING & LEADERSHIP Disasters could cripple your organization, suspending mission-critical processes and disrupting service to your customers. These disasters could be man-made or natural in nature. The Business Continuity Plan addresses an organization’s ability to continue functioning when normal operations are disrupted. A Disaster Recovery Plan is used to define the resources, action, tasks, and data required to manage the business recovery process in the event of a disaster. In this workshop you learn to identify vulnerabilities and implement appropriate countermeasures to prevent and mitigate threats to your mission-critical processes. You will learn techniques for creating a business continuity plan (BCP) and the methodology for building an infrastructure that supports its effective implementation. BENEFITS OF ATTENDING Using a carefully selected case study, course participants will: • Create, document and test continuity arrangements for an organization • Perform a risk assessment and Business Impact Assessment (BIA) to identify vulnerabilities • Select and deploy an alternate site for continuity of mission-critical activities • Identify appropriate strategies to recover the infrastructure and processes • Organize and manage recovery teams • Test and maintain an effective recovery plan in a rapidly changing technology environment Sample Case Studies: • A major Middle Eastern bank has been experiencing tremendous growth and management feels that their current BCP and DRP plans outdated. In this case study the delegates with perform a business impact analysis, based on interviews with key company stakeholders and subject matter experts, and outline which business areas are the most critical and in need of improved continuity and recovery plans. • A manufacturing company is considering implementing a disaster recovery plan but does not know which disaster recovery approach they should implement. In this case study the delegates with study the business enterprise, perform a risk analysis, and determine if a hot site, cold site, warm site, or another disaster recovery method is the best approach. : TEMPLATES & TAKEAWAYS 1. Bring your Business ss Continuity Con Plan/Disaster Recovery Plan (BCP/DRP) for private consultation on review 2. BCP/DRP Step-by-step Guide 3. BCP/DRP templates and worksheets to aid you in applying and putting into practice what you have learned from this workshop 4. FREE copy of the course material, case studies, and other related items of the training workshop Tel: +6016 3326360 Fax: +603 9205 7788 kris@360bsigroup.com •cc aa •r 360bsigroup Busines rev EXCLUSIVE: tinuity iew IT SERIES 16 - 19 FEBRUARY 2015 RADISSON BLU DUBAI DEIRA CREEK UNITED ARAB EMIRATES
  • 2. WHY THIS EVENT The aim of this interactive workshop is to provide you with the skills critical to business continuity, disaster recovery & risk management. After attending this workshop, you will leave fully armed with the knowledge needed to create a business continuity plan (BCP) and the methodology for building an infrastructure that supports its effective implementation. The combination of interactive presentations, hands-on exercises and open discussion groups along with real case studies, ensures you will obtain maximum value from attending. WHO SHOULD ATTEND Vice Presidents, Directors, General Managers Chief Information Officers Chief Information Security Officers Chief Technology Officers Business Continuity Officers Heads of Departments in Information Security Management Information Systems, IT Infrastructure, IT Architecture, Network Operations, IT Operations, IT Data Center, DataBase Management, IT Deployment IT Business Enterprise, IT Risk Management, IT Quality Assurance, IT Audit, Risk Management, Internal Audit, Disaster Recovery 2 COURSE CONTENT DAY1 BUSINESS CONTINUITY LEADERSHIP WORKSHOP IT Leadership Workshop is a special one-day course designed to cover the challenges faced with managing the business continuity efforts in an organization. Implementing a full business continuity plan and disaster recovery plan is a major effort. This requires coordination with all departments. It requires interfacing with individuals at all levels from technicians and programmers to managers, directors, and C-level executives. In this workshop you will learn how perform a stakeholder analysis, outline the stakeholders required to accomplish your job, and how to effectively navigate the possible roadblocks preventing you from accomplishing your tasks. In addition, you will learn tips and techniques that will increase your competence and confidence when influencing and implementing information technology in your organization. Managing the Business Continuity Process - Creating a BCP/DRP framework - Determining your critical success factors (CSF) - Determining your key performance indicators (KPI) - Business continuity management strategies Understanding your Corporate Culture - Understanding your organization’s trends, strategy and environment - Tips, tricks, and trouble spots - Developing a business continuity management culture - Exercising, maintenance, and audit Understanding your Stakeholders - How to identify your key stakeholders - Performing a stakeholder analysis - Creating a stakeholder engagement communication plan - Getting stakeholder engagement and support DAY2 BCP/DRP - CONCEPTS & PRINCIPLES Introduction to Business Continuity and Disaster Recovery Planning - The difference between business continuity and disaster recovery - Why a recovery plan is an integral part of an organization’s operational strategy Understanding where the threats come from - Understanding codes of practice and legal/regulatory compliance requirements - The step-by-step process for BCP/DRP Protecting our assets - What are we protecting? - What are our mission-critical processes? - How to prioritize what is important to protect What is risk and how do we deal with it? - Understanding risk assessment methodologies - Matching the response to the threat based on the risk - Enterprise vs. local risk management - Top business continuity planning mistakes The need for business continuation – a case study - Introduction of fictitious business case - Understand business continuity/disaster recovery needs - Documenting the continuity requirements
  • 3. Latest TESTIMONIALS “Session well organized. The trainer is very conversant with the subject matter. Well delivered and would definitely recommend to anyone else.” - Habil Mutende, Manager Information Security & Change Management, Central Bank of Kenya “Excellent presentation, excellent attitude to answer our questions & to share his experience.” - Senior Manager, IT Department, Deloitte “I have used Mark in key roles with high visibility clients. Without hesitation I would highly recommend Mark for any and all IT audit engagements. His professionalism, deep knowledge, and results oriented work style are deeply valued by not only myself, but more importantly by the all those who are lucky enough to use his services.” - Russ Aebig, Director at Artesient “We have used Mark Edmead on several projects in the past few years including SOX readiness for publicly traded companies and IT vulnerability assessments for major financial institutions. He always delivers professional and detail-oriented workpapers on-time and within budget. Mark is highly recommended and we will continue to use him on other projects.” - Brenda Piazza, Director at CBIZ MHM 3 2 COURSE SCHEDULE 8.00 8.30 10.10 - 10.30 12.00 - 13.00 14.40 - 15.00 16.00 Registration & Coffee/Tea Workshop commences Morning coffee/tea Lunch Afternoon coffee/tea End of day 1 3 4 organized ver COURSE CONTENT DAY3 RISK ASSESSMENT & RECOVERY The Business Impact Assessment (BIA) - What is a Business Impact Assessment? - Assessing the risk to the enterprise - How to identify business critical activities - Impact versus likelihood of occurrence Establishing the Recovery Options - Choosing a recovery site - Specifying equipment - Choosing suppliers - How to select backup and restore strategies Where is the data? - Why you need to classify levels of information - Managing data at rest and in transit - Understanding data access controls - The value of knowing where your data resides Maintaining user connectivity - How to communicate the disaster and recovery efforts to users - How to identify and eliminate single points of failure - Communicating with the media DAY4 PROJECT MANAGEMENT & REVIEW BCP/DRP Project Management - Identifying stakeholders - Analyzing stakeholder needs - Obtaining commitment from upper management Review of the BCP/DRP Process - Project initiation - Risk analysis - Business Impact analysis - Develop/choose strategies - Test and validate the plan - Modify/update the plan - Approve and implement the plan Analysis of fictitious business case Applying lessons learned
  • 4. REGISTRATION FORM Fax: +603 9205 7788 Tel: +603 9205 7772 Mobile: +6016 3326 360 Email: kris@360bsigroup.com IN-HOUSE TRAINING 360 BSI is passionate about providing strategic IT programs and high potential training solutions across the region to build personal competencies and organizational capability. You will receive practical training from a professionally qualified educator with over twenty years of teaching and training experience. Please feel free to mix-and-match topics from the areas listed below to get the right training content for your staff. Other topics may be available upon request. Hotel Contact Details: For Room Reservation, contact for 360BSI corporate rates. Telephone: 00971 4 2057105 Fax: 00971 4 2234698 E-mail: reservations.dxbza@radissonblu.com Radisson BLU Hotel, Dubai Deira Creek Baniyas Road, P.O. Box 476, Dubai, UAE General Information: 1 2 3 Registrations close ONE (1) week before the training dates. The fees cover lunch, tea breaks, materials and certificate. Official confirmation will be sent, once registration has been received. Participants will need to arrange their own accommodation. Attire: Smart Casual 4 5 Cancellations/Substitutions BUSINESS CONTINUITY, DISASTER RECOVERY PLANNING & LEADERSHIP 16 - 19 FEBRUARY 2015 RADISSON BLU DUBAI DEIRA CREEK UNITED ARAB EMIRATES DELEGATES Name : Name on tag Job Title Email Mobile : : : : Name : Name on tag Job Title Email Mobile : : : : Name : Name on tag Job Title Email Mobile : : : : 1 2 3 AUTHORIZATION (This form is invalid without a signature) Name : Job Title : Email : Tel : ( ) Organization : Address : Signature : Date: / / FEES PAYMENT DETAILS 4 OTHER RELATED PUBLIC COURSES Information Security Management Service Oriented Architecture (SOA) IT Risk Management & Leadership IT Governance Cybercrime & Fraud Investigation IT Change Management IT Project Management Thank you for your registration! USD 3,395 per delegate 15% discount - Special for Group of 3 The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable the client has to ensure that the taxes are paid on top of the investment fee paid for the course. Compliance with the local tax laws is the responsibility of the client. * Save up to 50% for In-house Training program Substitutions are welcome at any time. Please notify us at least 2 working days prior to the event. All cancellations will carry a 10% cancellation fee, once a registration form is received. All cancellations must be in writing by fax or email at least 2 weeks before the event date. Cancellations with less than 2 weeks prior to the event date carry a 100% liability. However, course materials will still be couriered to you. Payment is required within 5 days upon receipt of the invoice. Bank transfer: 360 BSI MIDDLE EAST LIMITED Abu Dhabi Commercial Bank Dubai Mall Branch, P.O.Box 49124 Dubai, U.A.E Account No: 10065721319001 Swift No: ADCBAEAAXXX IBAN No: AE780030010065721319001 All payments must be received prior to the event date © 360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia. www.360bsi.com/IT