This two-day conference in Orlando, Florida will address challenges in cost containment, IT chargeback models, procurement, and asset management. Industry leaders will share strategies for evaluating total spend, activity-based cost modeling, forecasting billing based on consumption, and optimizing spending decisions. Attendees can benchmark against other professionals and access resources on virtualization approaches and emerging trends.
The document outlines key information systems practices and indicators that are evaluated. It is divided into sections on planning practices, administrative practices, delivery practices, and strategy and direction, resource management, financial management, and quality management best practices. The best practices sections list indicators such as maintaining an I/S strategy aligned with business needs, ensuring proper budgeting and cost/benefit analysis of projects, and having quality management practices such as portfolio management and a commitment to quality assurance.
The document advertises an 8th conference on Master Data Management to take place in Berlin from September 24-26, 2012. The conference will focus on empowering businesses through improved data governance structures and financial benefits of master data management. Attendees will learn techniques for master data definitions and governance, and how to maximize benefits from improved product and customer data management. The conference includes case studies and presentations on topics like big data developments, data quality, and long-term master data management strategies.
South Florida HDI Event, Managing Service DeliveryEddie Vidal
The document summarizes an event for the South Florida HDI Chapter on managing service delivery. It includes an agenda with three keynote speakers discussing alternative service delivery models, cloud computing, and service management. It also advertises an upcoming HDI conference and thanks event sponsors.
The document discusses data-driven decision making and data management. It introduces Deployments Factory SA, which provides data-driven project, program, and portfolio management solutions. The presentation covers:
1) How data-driven decision making can improve organizational performance
2) Challenges of managing large, diverse data sources
3) The "information virtuous cycle" and how the DataFactory concept transforms raw data into useful information to support better decisions
4) Examples of real applications in different domains like project management, risk management, and strategic execution.
This document discusses Iron Mountain's document management solutions and how they help customers. It provides examples of how Iron Mountain works with customers to evaluate their existing document management environments and develop customized solutions. Iron Mountain solutions integrate physical and digital records management to improve employee productivity, protect businesses through compliance and disaster recovery, and save time and money. Customers achieve efficiencies through solutions that make information more accessible and reduce the total cost of information management.
A common misconception is that IT Governance is only for big enterprises. Cloud computing and the increasing pervasive use of technology in the workplace requires that smaller organizations take a more strategic and risk-aware approach to managing their technology and business information. Attend this session to learn how to apply IT governance principles and practices to smaller not-for-profit organizations to help develop your IT strategy, manage your IT risk, and enable better business decisions through information.
The document outlines key information systems practices and indicators that are evaluated. It is divided into sections on planning practices, administrative practices, delivery practices, and strategy and direction, resource management, financial management, and quality management best practices. The best practices sections list indicators such as maintaining an I/S strategy aligned with business needs, ensuring proper budgeting and cost/benefit analysis of projects, and having quality management practices such as portfolio management and a commitment to quality assurance.
The document advertises an 8th conference on Master Data Management to take place in Berlin from September 24-26, 2012. The conference will focus on empowering businesses through improved data governance structures and financial benefits of master data management. Attendees will learn techniques for master data definitions and governance, and how to maximize benefits from improved product and customer data management. The conference includes case studies and presentations on topics like big data developments, data quality, and long-term master data management strategies.
South Florida HDI Event, Managing Service DeliveryEddie Vidal
The document summarizes an event for the South Florida HDI Chapter on managing service delivery. It includes an agenda with three keynote speakers discussing alternative service delivery models, cloud computing, and service management. It also advertises an upcoming HDI conference and thanks event sponsors.
The document discusses data-driven decision making and data management. It introduces Deployments Factory SA, which provides data-driven project, program, and portfolio management solutions. The presentation covers:
1) How data-driven decision making can improve organizational performance
2) Challenges of managing large, diverse data sources
3) The "information virtuous cycle" and how the DataFactory concept transforms raw data into useful information to support better decisions
4) Examples of real applications in different domains like project management, risk management, and strategic execution.
This document discusses Iron Mountain's document management solutions and how they help customers. It provides examples of how Iron Mountain works with customers to evaluate their existing document management environments and develop customized solutions. Iron Mountain solutions integrate physical and digital records management to improve employee productivity, protect businesses through compliance and disaster recovery, and save time and money. Customers achieve efficiencies through solutions that make information more accessible and reduce the total cost of information management.
A common misconception is that IT Governance is only for big enterprises. Cloud computing and the increasing pervasive use of technology in the workplace requires that smaller organizations take a more strategic and risk-aware approach to managing their technology and business information. Attend this session to learn how to apply IT governance principles and practices to smaller not-for-profit organizations to help develop your IT strategy, manage your IT risk, and enable better business decisions through information.
William Giba is an experienced IT professional consultant specializing in incident and problem management. He has over 25 years of experience in IT services, consulting, and network engineering. Giba's resume highlights his current role providing incident management support for MetLife Bank, as well as previous roles managing critical incidents globally and supporting large-scale networks and data centers.
The document discusses making informed decisions through effective knowledge and information management. It defines key concepts like information, knowledge, knowledge management, and information overload. Proper information management is important for good decision-making and delivering public services. The document recommends implementing knowledge management tools and techniques to help organizations turn data and information into useful knowledge. This includes using records management, web 2.0 technologies, and addressing cultural and leadership factors to support informed decision making.
BMC - Business Service Management Overviewmartincbrennan
BMC pioneered the concept of business service management (BSM) to help align IT operations with business needs. BSM provides a unified platform to simultaneously reduce IT costs, increase business impact, improve quality of service, manage risk, and provide transparency. The document describes how BSM can help organizations address critical IT initiatives such as data center automation, mainframe cost optimization, proactive operations, and virtualization.
The document discusses business continuity planning and how it differs from disaster recovery. Business continuity involves maintaining critical business functions through daily activities and ensuring recoverability, while disaster recovery is a subset that deals with functions after a disaster. An effective business continuity plan considers factors like policies, procedures, staffing changes, regulatory changes, and technology changes to ensure normal business operations. Both IT and business units need continuity plans that address issues beyond backup and recovery.
AIIM West - Built for Success - Creating an Effective IM Org Structure - 2012...Greg Clark
The document discusses creating an effective information management (IM) organization structure. It provides examples of different roles that could be included in an IM team, such as a program manager, project manager, business analyst, and information architect. It also presents sample organizational structures for large and small organizations. The conclusion emphasizes that the primary role of the IM team is to meet business needs and that IM expertise and flexibility are critical to the success of the team and structure.
This document discusses the importance of human capital management for contractors. It states that managing human capital, including benefits, regulatory compliance, employee development, and knowledge transfer, is challenging but critical for contractors. It also outlines six key areas - benefits management, regulatory compliance, employee development, knowledge transfer, IT security and integration, and recruitment management - that any human capital management solution should address. Finally, it provides examples of how automation can help with benefits administration, personnel data maintenance, and employee self-service.
Good bi governance is just good business (educause review) | educause.eduJim Nottingham
The document discusses the importance of good governance for successful business intelligence (BI) initiatives in higher education. It outlines three key concepts for BI success: 1) understanding the nature and drivers of BI, 2) establishing a quality governance model, and 3) navigating the operating culture of higher education. A quality governance model includes clearly defined executive, strategic, and operational decision-making groups. These groups help prioritize projects, ensure accountability, and foster high trust and communication between stakeholders. However, challenges include the risk-averse and siloed culture of higher education which can stall projects for years if key stakeholders are not properly engaged through the governance process.
1. The document discusses precipitating a knowledge management (KM) solution to address issues around isolation, division, and decreasing commitment in organizations.
2. It draws an analogy between chemical precipitation in solutions and how KM can help "settle out" insights from diverse parts of an organization.
3. The document argues that both business and IT management need KM to better understand work processes, make decisions together, and leverage their collective intellectual capital for the benefit of the organization.
Real-World Data Governance: Governing Data through MetadataDATAVERSITY
The webinar discusses governing data through metadata. Metadata includes information from data management tools, artifacts from data governance programs, and records specifically for data accountability. Metadata is a byproduct of data governance and can be used in many ways by organizations. The webinar will focus on identifying the most valuable metadata for governance, where it can be found, and how to use metadata to support governance initiatives. Real-world examples of metadata uses will be shared.
Technology Consulting provides business process improvement, business process management, and IT strategy consulting services. It offers an Enterprise Management System that allows clients to model their current and target business processes, applications, and data to effectively manage business transformations. Technology Consulting also provides blueprinting professional services to help clients optimize their business processes, people, locations, applications, data, and technologies. Its services are aimed at helping clients reduce costs, maximize ROI, and drive business and IT alignment.
SP-AusNet was facing challenges with managing their large collection of documents and content across multiple systems. This made it difficult to find information, onboard employees, and manage projects efficiently. They implemented an Enterprise Content Management system using Microsoft SharePoint to address these issues by centralizing their content, improving search capabilities, and automating workflows and approval processes. This allowed them to reduce costs, improve collaboration both internally and with external partners, and make critical information more accessible.
Data Governance, understand what you already know (IBM Global Business Services)IBM Danmark
This document discusses data governance and outlines IBM's leadership in this area. It summarizes that IBM created a Data Governance Council 5 years ago and now leads an Information Governance Community of 550 people working on global challenges. The community is updating the Data Governance Maturity Model to focus on business goals and outcomes by including both technical and process enablers.
Enterprise Information Management Strategy - a proven approachSam Thomsett
Access a proven approach to Enterprise Information Management Strategy - providing a framework for Digital Transformation - by a leader in Information Management Consulting - Entity Group
C. Lwanga Yonke presented on managing data quality as a process. He discussed that data quality should be viewed as a product of business processes, not an afterthought. Several models for information quality process management were presented, including viewing data as a product manufactured through well-defined production processes. Effective data quality management requires defining accountabilities, assessing data quality at the source, and taking a process-oriented approach.
This chapter introduces information systems and their role in business. It discusses how information systems enable operational excellence, new products and business models, customer intimacy, and improved decision making. It also explores how information technology investments have grown significantly and how systems are transforming businesses and allowing new opportunities through digital networks and globalization. Key learning objectives cover understanding the relationship between information systems and business/globalization and defining what constitutes an information system.
YJT Solutions provides IT managed services to help clients accelerate profits, reduce fixed costs and operational risk. Their services include service desk, monitoring, asset management, maintenance, consulting and systems integration. The service desk offers 24/7 support across phone, email and IM to resolve incidents from minor to critical issues. Monitoring proactively manages environments to prevent problems. Consulting offers solutions for systems, networking, storage, business processes and more.
5 Employee Relations Metrics you Should be Tracking & WhyDovetail Software
If tracked correctly, ER metrics can help determine the root cause of workforce trends in your organization. In this webinar, human capital strategy consultant and 20-year HR veteran Cathy Missildine-Martin will reveal five critical ER metrics you should be tracking and why.
Join us to learn:
* Why ER metrics are just as important to HR analytics as performance metrics
* How to use ER metrics to drive corporate policy change
* What ER metrics you should be tracking and what they reveal
* How to use technology to track, measure and report on ER metrics
This must-attend webinar will help ensure that you’re including the metrics necessary to paint a full picture of what’s going on in your organization’s workforce and have the insight you need to build an effective human capital strategy.
pManifold Introduction to Consulting PracticepManifold
pManifold is an information and advisory services company that catalyzes emerging business models through research, consulting, and stakeholder engagement. It helps clients meet their strategic needs within time and budget constraints by providing deliverables such as strategic plans, due diligence reports, and organizational redesigns. pManifold takes a systematic approach to discover clients' strengths and market needs, define strategic opportunities, and drive change implementation.
The document discusses enterprise social governance and outlines key roles and responsibilities. It notes that while companies invest in social technologies, adoption rates remain low at 12%. Governance can help by providing guidance rather than control. Areas that need governance include people, processes, technology, and data. A collaboration committee is suggested as a cross-functional team to share responsibility for governing by establishing strategy, policies, and centralizing resources. Key roles discussed include collaboration strategists, specialists, technical leads, administrators, executive champions, and representatives from HR, Legal, IT, and help desk.
William Giba is an experienced IT professional consultant specializing in incident and problem management. He has over 25 years of experience in IT services, consulting, and network engineering. Giba's resume highlights his current role providing incident management support for MetLife Bank, as well as previous roles managing critical incidents globally and supporting large-scale networks and data centers.
The document discusses making informed decisions through effective knowledge and information management. It defines key concepts like information, knowledge, knowledge management, and information overload. Proper information management is important for good decision-making and delivering public services. The document recommends implementing knowledge management tools and techniques to help organizations turn data and information into useful knowledge. This includes using records management, web 2.0 technologies, and addressing cultural and leadership factors to support informed decision making.
BMC - Business Service Management Overviewmartincbrennan
BMC pioneered the concept of business service management (BSM) to help align IT operations with business needs. BSM provides a unified platform to simultaneously reduce IT costs, increase business impact, improve quality of service, manage risk, and provide transparency. The document describes how BSM can help organizations address critical IT initiatives such as data center automation, mainframe cost optimization, proactive operations, and virtualization.
The document discusses business continuity planning and how it differs from disaster recovery. Business continuity involves maintaining critical business functions through daily activities and ensuring recoverability, while disaster recovery is a subset that deals with functions after a disaster. An effective business continuity plan considers factors like policies, procedures, staffing changes, regulatory changes, and technology changes to ensure normal business operations. Both IT and business units need continuity plans that address issues beyond backup and recovery.
AIIM West - Built for Success - Creating an Effective IM Org Structure - 2012...Greg Clark
The document discusses creating an effective information management (IM) organization structure. It provides examples of different roles that could be included in an IM team, such as a program manager, project manager, business analyst, and information architect. It also presents sample organizational structures for large and small organizations. The conclusion emphasizes that the primary role of the IM team is to meet business needs and that IM expertise and flexibility are critical to the success of the team and structure.
This document discusses the importance of human capital management for contractors. It states that managing human capital, including benefits, regulatory compliance, employee development, and knowledge transfer, is challenging but critical for contractors. It also outlines six key areas - benefits management, regulatory compliance, employee development, knowledge transfer, IT security and integration, and recruitment management - that any human capital management solution should address. Finally, it provides examples of how automation can help with benefits administration, personnel data maintenance, and employee self-service.
Good bi governance is just good business (educause review) | educause.eduJim Nottingham
The document discusses the importance of good governance for successful business intelligence (BI) initiatives in higher education. It outlines three key concepts for BI success: 1) understanding the nature and drivers of BI, 2) establishing a quality governance model, and 3) navigating the operating culture of higher education. A quality governance model includes clearly defined executive, strategic, and operational decision-making groups. These groups help prioritize projects, ensure accountability, and foster high trust and communication between stakeholders. However, challenges include the risk-averse and siloed culture of higher education which can stall projects for years if key stakeholders are not properly engaged through the governance process.
1. The document discusses precipitating a knowledge management (KM) solution to address issues around isolation, division, and decreasing commitment in organizations.
2. It draws an analogy between chemical precipitation in solutions and how KM can help "settle out" insights from diverse parts of an organization.
3. The document argues that both business and IT management need KM to better understand work processes, make decisions together, and leverage their collective intellectual capital for the benefit of the organization.
Real-World Data Governance: Governing Data through MetadataDATAVERSITY
The webinar discusses governing data through metadata. Metadata includes information from data management tools, artifacts from data governance programs, and records specifically for data accountability. Metadata is a byproduct of data governance and can be used in many ways by organizations. The webinar will focus on identifying the most valuable metadata for governance, where it can be found, and how to use metadata to support governance initiatives. Real-world examples of metadata uses will be shared.
Technology Consulting provides business process improvement, business process management, and IT strategy consulting services. It offers an Enterprise Management System that allows clients to model their current and target business processes, applications, and data to effectively manage business transformations. Technology Consulting also provides blueprinting professional services to help clients optimize their business processes, people, locations, applications, data, and technologies. Its services are aimed at helping clients reduce costs, maximize ROI, and drive business and IT alignment.
SP-AusNet was facing challenges with managing their large collection of documents and content across multiple systems. This made it difficult to find information, onboard employees, and manage projects efficiently. They implemented an Enterprise Content Management system using Microsoft SharePoint to address these issues by centralizing their content, improving search capabilities, and automating workflows and approval processes. This allowed them to reduce costs, improve collaboration both internally and with external partners, and make critical information more accessible.
Data Governance, understand what you already know (IBM Global Business Services)IBM Danmark
This document discusses data governance and outlines IBM's leadership in this area. It summarizes that IBM created a Data Governance Council 5 years ago and now leads an Information Governance Community of 550 people working on global challenges. The community is updating the Data Governance Maturity Model to focus on business goals and outcomes by including both technical and process enablers.
Enterprise Information Management Strategy - a proven approachSam Thomsett
Access a proven approach to Enterprise Information Management Strategy - providing a framework for Digital Transformation - by a leader in Information Management Consulting - Entity Group
C. Lwanga Yonke presented on managing data quality as a process. He discussed that data quality should be viewed as a product of business processes, not an afterthought. Several models for information quality process management were presented, including viewing data as a product manufactured through well-defined production processes. Effective data quality management requires defining accountabilities, assessing data quality at the source, and taking a process-oriented approach.
This chapter introduces information systems and their role in business. It discusses how information systems enable operational excellence, new products and business models, customer intimacy, and improved decision making. It also explores how information technology investments have grown significantly and how systems are transforming businesses and allowing new opportunities through digital networks and globalization. Key learning objectives cover understanding the relationship between information systems and business/globalization and defining what constitutes an information system.
YJT Solutions provides IT managed services to help clients accelerate profits, reduce fixed costs and operational risk. Their services include service desk, monitoring, asset management, maintenance, consulting and systems integration. The service desk offers 24/7 support across phone, email and IM to resolve incidents from minor to critical issues. Monitoring proactively manages environments to prevent problems. Consulting offers solutions for systems, networking, storage, business processes and more.
5 Employee Relations Metrics you Should be Tracking & WhyDovetail Software
If tracked correctly, ER metrics can help determine the root cause of workforce trends in your organization. In this webinar, human capital strategy consultant and 20-year HR veteran Cathy Missildine-Martin will reveal five critical ER metrics you should be tracking and why.
Join us to learn:
* Why ER metrics are just as important to HR analytics as performance metrics
* How to use ER metrics to drive corporate policy change
* What ER metrics you should be tracking and what they reveal
* How to use technology to track, measure and report on ER metrics
This must-attend webinar will help ensure that you’re including the metrics necessary to paint a full picture of what’s going on in your organization’s workforce and have the insight you need to build an effective human capital strategy.
pManifold Introduction to Consulting PracticepManifold
pManifold is an information and advisory services company that catalyzes emerging business models through research, consulting, and stakeholder engagement. It helps clients meet their strategic needs within time and budget constraints by providing deliverables such as strategic plans, due diligence reports, and organizational redesigns. pManifold takes a systematic approach to discover clients' strengths and market needs, define strategic opportunities, and drive change implementation.
The document discusses enterprise social governance and outlines key roles and responsibilities. It notes that while companies invest in social technologies, adoption rates remain low at 12%. Governance can help by providing guidance rather than control. Areas that need governance include people, processes, technology, and data. A collaboration committee is suggested as a cross-functional team to share responsibility for governing by establishing strategy, policies, and centralizing resources. Key roles discussed include collaboration strategists, specialists, technical leads, administrators, executive champions, and representatives from HR, Legal, IT, and help desk.
This document discusses IT governance for smaller nonprofits and provides guidance on how to establish an IT governance framework. It defines key aspects of IT governance and provides questions that nonprofits should consider to help align their IT with their mission and strategy, define IT performance measures, manage IT-related change, and organize IT decision rights. The document emphasizes that even small changes to IT can significantly impact a nonprofit given their smaller size, so IT governance is important.
Loudoun SBDC Information Technology (IT) Investment CIO and Due Diligence Str...Ted McLaughlan
Information Technology (IT) concerns and strategies a Chief Information Officer (CIO) deals with are equally relevant for small businesses and startups, as they are for larger businesses. A presentation to the Loudoun Small Business Development Center (SBDC).
How to become an Analytics-driven organization - and why bother? - IBM Smarte...IBM Sverige
Presentation från IBM Smarter Business 2011. Spår: IBM Cognos Performance.
Information is the oil of the future. It will be the resource running our economy in ways not possible in the past. In this era of extreme information organizations need to understand how to find the information that really matters and how to draw intelligence from it. They need to become Analytics-driven.
Talare: Juha Teljo, Business Analytics Executive.
Mer information på www.smarterbusiness.se
South Florida HDI Virtual Event: IT Alignment and Value Network MetricsEddie Vidal
South Florida HDI is continuing to expand their presence outside of South Florida with their first ever webinar, sponsored by Cherwell. Our goal is to increase contributions and knowledge to the IT professional community in Latin America and Caribbean markets. In addition, this allows us to take advantage and reach other HDI members and non-members throughout the United States. The South Florida HDI chapter has been commended for their innovation and growth within the HDI community and this is another step in our growth.
Keynote Presentation by Dell's Bill Payne
Session Name: IT Alignment and Value Network Metrics: A Wake-Up Call.
Bill’s session will challenge IT executives to transform and elevate the way they measure, manage, and communicate the value of their IT services. By leveraging key concepts from the underleveraged ITIL service strategy area, IT alignment and value network metrics have the potential to clearly communicate business value in terms that are meaningful to the business.
This document describes an enterprise framework for ensuring stakeholder investments are protected and investor interests are maximized. It discusses features like focusing on strategic decisions rather than operations, functional integration across departments, and knowledge management. The framework utilizes a management accounting and control system (MACS) and can be implemented using different business models like product licensing, software as a service, or consulting services. It contains over 500 features focused on different industries and business functions. The goals are flexibility, disruptive technology, and a focus on key areas like people performance, communications, asset management, and processes.
Toon D'Hollander is a data management consultant with 10 years of international experience. He specializes in data governance strategies and implementations to reduce costs and comply with regulations. He has experience developing data management strategies, assessing maturity, and driving data-focused roadmaps and business cases. He also has expertise implementing master data management, reference data, business glossaries, and data lineage.
EOK Technologies is an IT consulting firm that helps healthcare clients implement business technology solutions. They have 150+ employees across offices in the US, India, and Middle East. EOK specializes in healthcare solutions like EMR implementations, data warehousing, business intelligence, and regulatory compliance. They take a collaborative approach and combine industry expertise with best practices to deliver customized solutions.
This document discusses an agenda for a presentation on IT project management best practices and risk management. The agenda includes introductions, discussing IT project management basics and industry best practices, IT risk management thought leadership, managing application support risks using Management 3.0 principles, an application management case study, and managing project risks. It also provides background on the presenting organization, Computer Aid Inc., which is an IT consulting firm.
The Digital Group’s Enterprise Transformation Consulting ServicesThe Digital Group
To modernize your IT portfolio, The Digital Group uses a proven IT transformation life cycle model to help you define, govern, execute, and sustain a tailored transformation road map.
IT Financial Management Series - Part 1: Defining a Model to Effectively Run ...UMT
"This is the first part of the IT financial management series. In this webinar, Charlie Curcio, IT CFO shares his experience in defining what it means to Run the Business of IT.
On average companies spend 5% of the total operating budget on IT, increasing pressure on executives to reduce costs, communicate value and align IT investments with business priorities to drive a competitive advantage.
Today, many high performing IT organizations are adopting Integrated IT Portfolio Analysis (IIPA) best practices to effectively Run the Business of IT. Developing a holistic data model and financial framework is key to driving transparency across disparate IT domains and providing accurate and reliable metrics to enhance decision making."
Management consultancy provides strategic advice to clients through research and analysis. Common areas of focus include strategy, talent and organization, supply chain management, customer relationship management, and finance/performance management. Accenture is a large global management consultancy that works with clients across many industries. As an analyst, typical work involves market research, project management, data analysis, and implementing technology solutions for clients. The application process is competitive with requirements for strong academic qualifications and problem-solving skills in interviews.
A corporate presentation from Adysa Group outlines their services in information and communication technologies (ICT) to optimize business processes and increase competitiveness and productivity for companies. Adysa Group focuses on process consulting and controlling the major areas of a business like sales, marketing, finance, HR, projects, logistics and information systems. They apply the latest technologies through proven strategies and have experience improving processes for over 12 years for hundreds of customers.
This document summarizes the key points from Sanjeev Bhagowalia's presentation on transforming Hawaii's state government IT and information resource management (IRM). It discusses conducting an assessment that found aging technology and processes, resource shortages, and disconnected efforts across departments. The presentation recommends focusing first on 4 areas: enterprise focus, governance, reengineering business processes, and strengthening technical infrastructure. It identifies candidates for early cross-cutting enterprise solutions and lays out a notional transformation framework and schedule. The goal is providing access to the right information securely and reliably across the state.
Learn the key success factors that banks must address to differentiate mobile offerings and provide industry-leading capabilities that drive customer satisfaction.
Learn how to:
Navigate the diverse digital payments “ecosystem”
Support customer loyalty and retention
Gain valuable customer insights from mobile data
Achieve symmetry with other mobile trends
Leverage core legacy technology investments
Demonstrate return on investment
sentaire Partners is a professional services firm with expertise in enterprise risk management, information technology, business process optimization, cost management, and planning and execution. The firm consists of a team of former senior executives and consultants from the financial industry who have extensive real-world experience solving complex problems with innovative solutions. sentaire Partners works closely with clients to help enhance performance, profitability, and manage regulatory challenges through leveraging the expertise of its team members. The core focus of sentaire Partners is on delivering bottom-line results for its clients in the financial services and capital markets industries.
How to manage your business in 30 minutes per monthFannit
MSP University provides online training and resources to help IT solution and managed services providers improve their businesses. It focuses on areas like marketing, sales, service delivery, and operations. Training is delivered through online courses, live boot camps, and embedded consulting. Membership levels range from free basic access to paid enterprise partnerships. The presentation recommends managing a business using a simple monthly process of setting goals, reviewing performance metrics, assigning accountability, and continuing to learn best practices. This allows businesses to have consistency in managing key relationships and asking tough questions to track progress.
Moving the intellectual competence and operational dynamics of a firm to the hall of excellence wherein every key player and work process fit into intelligence best practices.
Similar to Financial Management For It Services Brochure (20)
1. Case Studies, Master-Classes,
January 31 – February 1, 2012 Interactive Panel Discussions
Addressing YOUR
Orlando, Florida Biggest Challenges;
BOOK NOW!!!
Cost Containment Methods, IT Chargeback Models and
IT Procurement & Asset Management Strategies
ww w. f i n a n c i a l m g m t i t . co m
Benchmark your strategies against experienced Key Take Away’s Include:
professionals including:
• Cost containment processes – Evaluate
Andrew Muras, Patti Layne quality of service and total spend on
Senior Manager Director, Project Support
internal costs
BAE Systems and Coordination Services
MD Anderson Cancer • Activity based models for IT
Howard Cohen Center management – Multidimensional tools for
IT Finance Manager Mindy Wertheimer your IT infrastructure
New York Life Supervisor,
IS Fiscal Operations • IT chargebacks – Forecast unit & monthly
Lance Freedman, MD Anderson Cancer billing based on consumption
IT Strategy & Center
Transformation, Strategy • IT asset & procurement strategies – Best
Lead, Linda McCray practices to optimize spending decisions
Lockheed Martin Director Information
Enterprise Operations Technology Finance • Virtualization models – Evaluate the
ADVENTIST HEALTH viability and longevity of such models
William Paraska
Laura McCanlies • Emerging trends in IT financial
Director of Business
IT Business Solutions management – Look at operational
Support Services (IS&T) Manager changes and how you will be impacted
Georgia State University TOKYO ELECTRON
Eric Miller Charlie Tuma
CIO Finance Manager
ERIE INSURANCE GROUP CIGNA Visit www.financialmgmit.com for the
latest resources including past attendee
list, whitepapers, speaker interviews, and
For your benefit workshops and presentations. All content is free, available
24/7 and new content is added regularly. If
case studies have been incorporated as you have something you would like to contribute to
part of the main agenda so you the Resource Center, email Ashley.Rowe@iqpc.com.
can maximize your learning.
Media Partners: Researched &
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2. Bring business
cards because you’ll
be networking with
Vice Presidents, Directors,
Managers, Analysts
and Controllers
responsible for:
Dear Colleague, • IT Finance and
Accounting
With IT services being such a major component of business expenses, it is • IT Support Services
imperative to find the true value of IT costs to increase operational efficiency • IT Business Services
and improve your company’s revenue. IQPC’s Financial Management
• IT Asset Management
for IT Services conference was developed to help you solve your biggest
challenges while also building your knowledge of where the industry is • IT project
heading. Key areas of discussion will be on understanding the limitations Management
of IT resources, enhancing technology integration, building greater • Budget and Expense
accountability for results. Management
• Applications and
This January is your best chance to access the vital information you are Support
seeking from industry leaders who have already implemented important • Contracts and Vendor
changes and have seen the benefits. We will investigate techniques for cost Management
allocation strategies, develop effective chargeback models and analyze how • Operational Services
procurement and asset management strategies can allow IT to run like a
business.
Few can argue that the demand for IT services increases exponentially
yet we know you are being forced to do more with less. Therefore, it is
imperative that you join us and other senior IT Finance experts and take
advantage of the networking and benchmarking opportunities presented.
I look forward to meeting you in January.
About the Organizer
am of
P.S. Bring a te
colleagues and
Emil Shteinberg save $$$
Finance IQ, a division of
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For more information on sponsoring or exhibiting at this or upcoming events, please www.finance-iq.com
contact Kimberly Sun at (212) 885 2662 or Kimberly.Sun@iqpc.com.
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3. MAIN CONFERENCE DAY 1
Tuesday, January 31, 2012
8:15 REGISTRATION AND COFFEE 1:30 MASTERCLASS: IMPLEMENTING A COST
ALLOCATION AND CHARGEBACK STRATEGY
9:00 CHAIRPERSON’S WELCOME AND Learn best practice techniques that will allow
OPENING REMARKS you to link services, costs, value analysis, process
improvements and metrics in an integrated
ENSURING IT COSTS ARE TRANSPARENT TO SHOW approach that can be completed within a few weeks.
THE VALUE BEING DELIVERED BY IT SERVICES What you will learn:
• A hands-on approach featuring case study
9:15 CASE STUDY: CIO PERSPECTIVE IN USING exercises and free software tools for practical
INVESTMENT BASED BUDGETING VS. experience
CHARGEBACKS • To use the foundations of excellence and fast
• Examining the overall structure of budget vs. track integrated frameworks – ‘back to basics’
actual costs techniques and templates for generating quick
• Understanding the process of how you define results.
products and services for each approach • Lessons learned for implementation and
• Defining the challenges and benefits as it improving ongoing relationships with
applies to the cost model management, clients and customers
Eric Miller How will you benefit:
CIO • Capitalize on a cost allocation and chargeback
ERIE INSURANCE GROUP strategy to ensure data is accurate
• Learn necessary steps for cost allocation and
10:00 UNCOVERING THE NEWEST DEVELOPMENTS IN chargeback implementation
IT FINANCE • Understand cost allocation and chargeback
• Outlining the impact of componentization, principles for continuous improvement
application, and the expansion of mobile Andrew Muras
devices Senior Manager
• Looking at virtualization licenses, maintenance, BAE SYSTEMS
and support associated with SAM
• Developing new strategies to provide accurate 3:30 AFTERNOON NETWORKING AND
and cost effective stewardship of IT assets and REFRESHMENT BREAK
resources
• Analyzing the projections to see what is in store 4:15 THE FINANCIAL AND BUSINESS GOVERNANCE
for IT Financial Management in the upcoming OF IT INITIATIVES
years Financial management frequently fails to avert
Howard Cohen variance surprises in new, emerging, and shorter-
IT Finance Manger term IT investments. Business needs of these types
NEW YORK LIFE of IT usually firm up only after budget is allocated
and work has begun. This session covers proven
10:45 MORNING NETWORKING AND methods for keeping allocations synchronized with
REFRESHMENT BREAK business needs and ensuring business value results.
• Develop business IT initiative alignment metrics
11:30 PANEL DISCUSSION: UNDERSTANDING THE that link overhead, capital, and resource
CULTURAL DYNAMIC BETWEEN FINANCE AND allocations with IT projects tied to discrete
IT DEPARTMENTS business priorities
• Providing the correct guidelines to help IT • Receive communication tools to power decisive
messages be carried out to Financial Managers actions among business, finance, and
• Explaining how to overcome cultural changes technology leaders focused on the delivered
within an organization business value of IT initiatives
• Incorporating IT-Finance Specific reference • Learn a unique process for converging on the
materials that will add value to the company’s right crucial actions to satisfy evolving business
objectives needs through agile IT initiative budgeting and
Laura McCanlies execution
IT Business Solutions Manager Lance Freedman
TOKYO ELECTRON IT Strategy & Transformation, Strategy Lead
Charlie Tuma LOCKHEED MARTIN ENTERPRISE OPERATIONS
Finance Manager
CIGNA 5:00 END OF MAIN CONFERENCE DAY 1
12:15 NETWORKING LUNCHEON
www.financialmgmtit.com | info@iqpc.com | 1-800-882-8684 3
4. MAIN CONFERENCE DAY 2
Wednesday, February 1, 2012
8:15 REGISTRATION AND COFFEE
1:30 MOVING TOWARDS AN ITIL FINANCIAL
9:00 CHAIRPERSON’S WELCOME AND MANAGEMENT FRAMEWORK
OPENING REMARKS • The Budget Planning Methodology
• Retraining the IT Staff
UNDERSTANDING VARIOUS CHARGEBACK MODELS AND • Refining the catalog and forecast of sales
IMPLEMENTING THEM INTO YOUR BUSINESS • Initial experience with record and reporting
actuals
9:15 MASTERCLASS: MASTERING FINANCIAL William Paraska
MANAGEMENT OF IT: TRANSFORMATIVE Director of Business Support Services (IS&T)
BUSINESS VALUE RESULTS GEORGIA STATE UNIVERSITY
Misaligned investments and disconnected results
form the number one threat to businesses. 2:15 AFTERNOON NETWORKING AND
Coupling strategic imperatives and business value REFRESHMENT BREAK
success criteria elevates IT financial management
and achieves breakthrough decision-making 3:00 IMPLEMENTING A COST ALLOCATION AND
capabilities. This presentation will overview the CHARGEBACK STRATEGY
award-winning innovations Lockheed Martin • Encouraging IT organizations to increase
is applying to shape the future of IT financial visibility through service catalogs and costing
management for direct business value. chargebacks
• Connect business success criteria, IT • Linking services, costs, value analysis, process
performance, and IT allocations for decision- improvements and metrics
making • Outlining lessons learned for implementation
• Allocate IT resources to propel change for and improving ongoing relationships with
business results management, clients and customers
• Increase transparency in financial management Andrew Muras
of IT Senior Manager
Lance Freedman BAE SYSTEMS
IT Strategy & Transformation, Strategy Lead
LOCKHEED MARTIN ENTERPRISE OPERATIONS 3:45 ANALYZING FINANCIAL GOVERNANCE FOR THE
IT INVESTMENT LIFE CYCLE
10:45 MORNING NETWORKING AND • Scrutinizing data analysis regarding
REFRESHMENT BREAK investments made to expedite IT process,
pinpointing any deviations or changes in
11:30 BEST PRACTICE STRATEGIES IN THE COST forecasts
CONTAINMENT PROCESS • Supporting companies in gathering, tracking,
• Improving communication between IT and managing requirements for performance
departments to maximize cost reduction testing efforts
• Demonstrating accurate cost visibility in IT to • Delivering Real Time Enterprise Reporting to
drive better alignment uncover the fallacies when it comes to
• Identifying business applications that are examining your IT Investment
overrunning budget Patti Layne
Linda McCray Director, Project Support and Coordination Services
Director Information Technology Finance MD Anderson Cancer Center
ADVENTIST HEALTH Mindy Wertheimer
Supervisor, IS Fiscal Operations
12:15 NETWORKING LUNCHEON MD Anderson Cancer Center
4.30 END OF CONFERENCE
“It is important to attend the conference to appreciate the future direction of IT Finance. Nowadays the business
environment requires the most up-to-date technology while keeping the IT costs low. How can you define your
business strategies in such a dynamic and interesting time and what is your value proposition for the future!”
– Jason Livingstone, Thomas Business Manager Operations & Technology, CITI GROUP
4 www.financialmgmtit.com | info@iqpc.com | 1-800-882-8684