Senior Incident Manager Problem Manager Critical Situation Manager

1. William Giba
Service Management Delivery
Consulting Visual Resume - CV
Mission Critical Global IT Service Management / Consultant
(972) 898-1101
William.Giba@Verizon.Net
Copyright © 2011-2012. William Giba USA. All rights reserved.

2. Biography
Career Summary
Professional Experience
BIOGRAPHY
Achievements
Qualifications IT Professional Consultant | Incident Manager | Problem
Skills William Giba
Manager | Certified Critical Situation Manager | Project
Plano, TX Management at Princeton Information, LTD Consultancy
Education
Goals & Objectives William Giba represents the strategic focus, vision and mature
Recommendations judgment gained during a successful career supporting small to large
IT projects, relocating Mainframe processing complexes, providing
Honors & Awards Disaster Recovery Plans and engineering telecommunication networks
Connect with Me to generate sustained positive results. Leveraging diverse technical
assignments, business optimization and IT processing skills, William’s
Closing Comments more than 25 years of progressive in-depth experience has enabled
him to significantly impact profitability and improve growth objectives
for organizations for which he has served as a strategic partner and
proactive key positioned corporate IT source and contributor. He is an
Impact Player building global alliances for high-profile multi-industry
organizations that are establishing a pronounced presence in the new
marketplace for IT services. Placing diligent attention to exceptional
levels of client satisfaction and bona-fide Customer Relationship
Management practices…“I maximize the nominal successes into totally
phenomenal successes benefiting all key stakeholders”
Mission Statement:
Deliver sustained customer support services that ensure Enterprises will excel in managing
their business processing and availability of resources while exceeding expectations and
growing responsible and respectable industry-wide relationships and leaderships.
View Complete resume AREAS OF INTEREST:
as a Word document • Ensuring end-to-end service quality and "industry-best" customer service execution.
• Network and Data Centre Operations support technician
• Social Media practices and developing new CRM IT partners
• Key stakeholder support for achievement of goals and organizational objectives.

3. Biography
Career Summary CAREER SUMMARY
Professional Experience
Information Technology and Services Professional
Achievements
Qualifications • A Senior Service Delivery and Support professional with
Skills
inspired successes canvassing multiple disciplines. Building
the heart of businesses by supporting clients as an Impact
Education Player and one of the 10% of the available workforce as an
Goals & Objectives "Incident Manager/Problem Manager" restoring services and
Recommendations minimizing the impact to overall business operations.
Whether consulting or building effective Impact Player
Honors & Awards initiatives, the first priority is directing resources for optimal
Connect with Me achievement of business goals. I bring more than skill; I bring
Closing Comments energy and passion with efforts and a clearly focused
objective directed toward the bottom line. Practiced in
successful ‘command and control’ of resolution for business
critical information systems, telecommunication networks and
peripheral component incidents. First-rate communication
skills to collaborate on all business levels while effectively
directing restoration activities, processes and documentation
onsite domestically and for globally remote locations.
• Breath of experience encompasses the Telecom/IT sectors,
performing in Technical, Operational, Engineering, Sales,
Sales Support, Commercial, Banking/Financial and
Consulting arenas. Assignments from Blue Chip global to
Private Equity institutions producing stellar results for very
large mega-Influencers exceeding $6.2B in annual revenue
View complete resume
as a Word document
run rate (see Slide #8 for my supporting assignments).
• Career trajectory process is on target for professional success
© 2011-2012 by William Giba
• Delivering on world-class level Incident/Problem Management vision

4. Biography
Career Summary
Professional Experience PROFESSIONAL EXPERIENCE
Achievements
Qualifications • 2011 - Present IT Professional Consultant at Princeton
Information, Ltd Consultancy Services, Jersey City, NJ.
Skills
Education Senior IT Major Incident/Problem Manager consulting
Goals & Objectives onsite for the MetLife Bank and Home Loans organization.
Recommendations Review client baseline and inventory management.
Honors & Awards
Analyze and collaborate recommendations to enhance
processing procedures. Research all triggered Incidents.
Connect with Me
Inspiring continuous process improvements and strategies
Closing Comments for Incident/Problem Remedy ticket investigations to
The World of Service Management include Known Errors with a work-around or resolution.
Incident Management: An Extensive triage collaboration with team members,
unplanned interruption to an IT
Service or a reduction in the
support technicians and leadership to resolve and to
Quality of an IT Service. improve the ITIL Incident/Problem Management process.
Problem Management: Aims Problem Management ticket and Root Cause Analysis
to resolve the root causes of document creation for major Incidents and multiple high-
incidents and thus to minimize
the adverse impact.
severity events that are related to exacting issues. Result
is higher availability of IT services and Return-To-Service.
Incident engagement for high-severity issues affecting the
nationwide FMG MetLife Bank processing environment.
Jersey City, NJ
Contributing to Remedy report generation for weekly and
View complete resume
monthly metrics review and distribution to MetLife
as a Word document leadership. Elimination of weekly Aging Report increases.
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William Giba – Plano, TX 75075 - 972.898.1101 – William.Giba@verizon.net

5. Biography
Career Summary
Professional Experience PROFESSIONAL EXPERIENCE
Achievements • 2005 - 2010 IT Managing Consultant Critical Situation Manager
Qualifications at Affiliated Computer Services, Inc., now XEROX in Dallas, TX.
Skills High Availability – Global Certified Crisis Management for (13)
Education Universal Mega IT Data Centers supporting clients in more than 100
countries across the globe ensuring the ‘pulse’ of business operations
Goals & Objectives is always available from a central Operations Command Center.
Recommendations Saving the client SLA penalties and downtime $$$$ in the Critical
Honors & Awards Situation Incident/Problem Management and Critical Power role.
Escalation/coordination point-of-contact for all Mission Critical and / or
Connect with Me SLA impacting Severity 1 incidents to include outages for the ACS
Closing Comments Commercial Solutions Operations and Engineering Enterprise. This is
Critical Situation: A crisis a highly visible position to the Senior Executive Management of ACS
management process applied and ACS’ diversified client list of (450+ influential brands).
when normal escalation Assertive at driving restoration progress of all Severity 1 incidents
processes are insufficient to across the ACS Enterprise. Engage in and take ownership of
satisfy all customer needs for
restoration of normal services.
restoration for any major client impacting service interruption in a
End-to-end management of 24/7/365 Enterprise Data Center operations environment. Ensure
high severity 1 incidents in the Root Cause Analysis completion for all incidents and problems.
Enterprise and clients that are Collaboration with C-Level Management, clients and internal / external
extending globally. personnel for improvement of Critical Communication Management
and Situation Crisis Control methods, processes and procedures. Full
engagement of the Command and Control process is applied.
Validation of all changes that were implemented.
Rapidly mobilize the relevant teams within the organization as quickly
Dallas, TX as possible to minimize the adverse impact on business operations.
Immediate restoration of vital services to clients through engagement
View complete resume
of virtual teams will establish bottom line results.
as a Word document
Key contributor to the CritSit Certification course development.
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6. Biography
Career Summary
Professional Experience PROFESSIONAL EXPERIENCE
Achievements
Qualifications • 2003 - 2005 RF Drive Test/Optimization Engineer at eXpert
Skills Wireless Solutions, Inc.- Cellular Network Maintenance.
Education Nationwide drive test analysis of Cellular network performance
Goals & Objectives and quality standards for multiple national voice carriers.
Recommendations Performed extensive call performance analysis to determine
Honors & Awards call quality, dropped call resolution, Cell site failure, RF
signal strength characteristics, changes in call traffic patterns
Connect with Me
and adjustment of network parameters as required.
Closing Comments RF signal measurements and fault isolation for the National
9-1-1 Emergency Response network from El Paso to McAllen,
TX on the U.S. / Mexico border. (Sprint supported effort)
• 2000 - 2001 Sales Support Engineer at SunGard Recovery
Services – Disaster Recovery planning and support.
Vienna, VA
Engineered and designed small, medium and large-scale
telecom disaster recovery networks for a business continuity
and Internet compliant solution to support Fortune 500, Blue Chip
firms and Private Equity institutional clientele.
Philadelphia, PA Administered LAN, WAN and VPN architectures adapted to
a global ‘DS3’ dedicated backbone enterprise that is
View complete resume
as a Word document privately managed for client designated data recovery
testing schedules and Disaster Recovery support efforts.
Business Continuity planning and support.
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7. Biography
Career Summary
Professional Experience PROFESSIONAL EXPERIENCE
Achievements
Qualifications
• 1984 - 2000 Electronic Data Systems, Inc. – Global Network
Skills
LAN/WAN Engineer supporting EDS*NET architecture.
Education Planned, designed and implemented physical and logical
Goals & Objectives communications networks serving distributed platforms across wide
Recommendations area networks domestically and internationally.
Honors & Awards Managed and coordinated large-scale projects through the
Connect with Me implementation phase connecting customer VPNs to the EDS
Closing Comments ‘backbone’ worldwide network. Supported installation and initial
testing exercises. Continued with contractual support efforts.
Administered NCP Generation configuration implementation to
support telecommunications solutions for SNA and LAN/WAN
configured networks accessible via EDS*NET and IBM 3745 Front-
Proud To Be Ex
End processors located on the EDS Plano Campus and remotely.
Supported project implementations and Client/Server integration’s for
large-scale desktop user database. Implementation of workstation
security and proprietary software packages for client processes.
Plano, TX
Technical network support for the EDS worldwide EDS*NET
“backbone” network and clients processing at global locations.
View complete resume
as a Word document 2000 Global Engineer III for MCI WorldCom communications network
architecture. Transitioned - EDS to WorldCom via division contract.
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8. Biography
Career Summary I WORKED HERE
Professional Experience “Working to improve the face of IT”
Achievements
Qualifications
Skills
Consultancy Services
Education
Bank, N.A. and Home Loans
Goals & Objectives
Recommendations
Honors & Awards
Connect with Me
Closing Comments
Affiliated Computer Services, Inc South Texas Operations Credit Cards NYC, NY
Working Skills;
• Global Incident/Problem
and (Crit-Sit) Manager for
large 450+ client base.
• Network Engineering and
Alpharetta, GA Facilities SunGard Disaster Recovery Planning
Data Centre/NOC support.
• Disaster Recovery
Planning and support with
B2B Continuity planning.
• Wireless Networks. Wireless
• Multi Industry knowledge. Verizon Wireless Operations
• Social Media, Social EDS Plano Campus Facilities
Interactive on the Internet
• ISO/IEC 20000 Framework
Certified.
View complete resume
as a Word document
Cross - Functional eXpert Wireless Solutions, Inc
Electronic Data Systems, Inc

9. Biography
Career Summary
Professional Experience ACHIEVEMENTS
Achievements Distinguished Milestones
Qualifications • IT Managing Consultant Major Incident/Problem Manager for
Skills PRINCETON INFORMATION onsite for The MetLife Bank
Education and Home Loans account supporting Mortgage processing.
Goals & Objectives
• AFFILIATED COMPUTER SERVICES (“certified”) Onsite
Critical Situation Incident/Problem/Change Manager.
Recommendations Engagement for all Severity 1 Global Incident events that
Honors & Awards encompassed (450+) Blue Chip and private equity clients.
Connect with Me Instrumental in the development of key technical designs
Closing Comments for the ACS Critical Situation Management Certification
program and studies for Crisis Management Response
Visit my extensive
LinkedIn.com profile for curriculum.
additional information • MCI WORLDCOM ‘Star Performer in Operations &
detailing my vast career
with outstanding globally
Technology Award’ – presented to William Giba in 2000 for
recognized corporate IT excellence in maintaining the MCI network architecture.
influencers (see Connect
With Me slide #21 for
• ISO/IEC 20000 “certified” in Change/Incident/Problem
location details). LinkedIn Management and Root Cause Analysis processes.
Top Recommended People • Reduced client "downtime" 10% during critical incidents via
GOLD group member.
process improvements and engagement time frames.
• Migrated multiple EDS Mainframe processing complexes to
new locations and implemented operational enhancements
for improved performance and efficiency. Shortened client
View complete resume
“turnaround” time frames on production platforms.
as a Word document • Highly recognized contributor at the crossroads of business
and technology for more than two decades.
© 2011-2012 by William Giba
William Giba – Plano, TX 75075 - 972.898.1101 – William.Giba@verizon.net

10. Biography
Career Summary
Professional Experience
QUALIFICATIONS
Commitment | Integrity | Respect
Achievements
Qualifications
Skills Strategic and Tactical Global Enterprise Impact Player /
Education
Consultant for IT Service Management Delivery
Goals & Objectives • High-Powered Senior Information Technology Top Tier-1
Recommendations Senior Service Manager with two decades plus of diverse and
Honors & Awards
successful experience implementing innovative, mission-
critical IT / IS solutions in high-pressure environments. Major
Connect with Me League Corporate Impact Player with hands-on experience
Closing Comments expanding or enhancing process attributes, improving
efficiency, consolidating or integrating systems and business
processes. Delivering significant improvements in quality,
performance and security while minimizing major infrastructure
downtime. Focused attention with exceptional ability
enhancing business practices and data-driven decision-
making. A proactive visionary advocate developing new
universal relationships that make a difference in the IT
ITIL Problem Manager services marketplace. An inspired IT professional who has
devoted years of experience in the technical support of multi-
platform systems and business critical applications is now
focused on IT Service Management Delivery for the
Certified
Incident/Problem Management framework platform in the
View complete resume
production services infrastructure enforcing best practices.
as a Word document
• Purveyor of Inspired Performance and Premier Service Excellence
• Tenacious, strength in ownership, accountability and responsibility
• An IT Impact Player crossing the qualifications threshold to new deliverables

11. Biography
Career Summary
Professional Experience SKILLS
Information Technology and Services Professional
Achievements
1984 - 2000
Qualifications
• Data Center Operations support / Network architecture support / NOC
Skills
Education 1988 - 2018
Goals & Objectives • Licensed Technician Radio Operator RF Communications - FCC
Technician Plus Radio Operator License
Recommendations
Extra-activity: EchoLink N5NEU Node: 456249 (VoIP) Global
Honors & Awards Repeater Communications. Worldwide connectivity to (162) countries.
Connect with Me
Closing Comments 2006 - 2006
• Certification Global Critical Situation Management/Crisis Response -
Affiliated Computer Services, Inc. (Certified Crisis Management)
Instrumental in the development of key technical designs for the ACS
Critical Situation Management Certification program and studies for
Crisis Management Response curriculum.* Achieved "Certified Status"
in 2006.* ISO 9001 : ISO20000 Certified in Critical Situation
Incident/Problem Management resolution.
1984 - 2012 Skill set
• Microsoft Windows 95/98/2000/XP/VISTA/7 - Microsoft Office Suite
2003/2007 - Microsoft Outlook 2003/2007 – Lotus Notes R 8.0.2 –
Visio32/2003 - Windows NT – MS PPT - IE – TCP/IP – FTP – IBM
PC/Laptops, Mainframes and TSO/ISPF. Wireless cellular networks.
Call Center Management/Trouble Ticket system experience and
View complete resume Peregrine Service Center/BMC Remedy Ver 7.1 Incident/Problem
as a Word document Management ticketing tools. Helpdesk support and related client
interfacing skills and tools. SharePoint, PeopleSoft and Citrix platform
experience for added support. Full Incident/Problem Lifecycle process.

12. Biography
Career Summary
Professional Experience EDUCATION
Achievements
Qualifications
Skills 1988 - 2018
Education • Licensed Technician Radio Operator RF Communications -
FCC Technician Plus Radio Operator License
Goals & Objectives
Extra-activity: EchoLink N5NEU Node: 456249 (VoIP)
Recommendations Global Repeater Communications. Worldwide connectivity to
Honors & Awards (162) countries.
Connect with Me
Closing Comments 2006 - 2006
• Certification Global Critical Situation Management/Crisis Response -
Affiliated Computer Services, Inc. (Certified Crisis Management)
Instrumental in the development of key technical designs for the ACS
Critical Situation Management Certification program and studies for
Crisis Management Response curriculum.* Achieved "Certified Status"
in 2006.* ISO 9001 : ISO20000 Certified in Critical Situation
Incident/Problem Management.
2005 - 2005
• ETF Certificate SAN Data Storage - EMC Corporation
EMC - Storage Area Network's (SAN's) training.
View complete resume
as a Word document
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William Giba – Plano, TX 75075 - 972.898.1101 – William.Giba@verizon.net

13. Biography
Career Summary
Professional Experience EDUCATION
Achievements
Qualifications
Skills
Education
1988 – 2018 License Validation
Goals & Objectives
• RF Communications - FCC Technician Plus Radio
Recommendations Operator License
Honors & Awards Extra-activity: EchoLink N5NEU Node: 456249 (VoIP)
Connect with Me Global Repeater Communications. Worldwide connectivity to
Closing Comments (162) countries.
• Electronic Technician - Academy of Aeronautics, Queens,
N.Y.
Additional Career Development Training
• Cisco Network Equipment Classes
• Project Management Workshop
• EDS Leaders Internship Program – 26 week curriculum
• Quality Assurance Program – Commitment to Quality
• Miscellaneous IT Vendor sponsored equipment classes
View complete resume
• EDS (OPD) Operations Development Program
as a Word document • Gerson Lehrman Group Councils Staff Consultant
• View my Google profile page at the URL identifier below:
https://profiles.google.com/bill.giba#bill.giba/about

14. Biography
Career Summary Goals and Objectives
Professional Experience "Opportunities multiply as they are seized".
Achievements (Sun Tzu, author of "The Art of War")
Qualifications
Skills Working…
Education
Goals & Objectives to reach higher goals and objectives
Recommendations
Honors & Awards
Connect with Me
Closing Comments
Working to achieve higher
goals and objectives by
moving from a nominal
status to a phenomenal
status with impact reduction
during the restore process
for all engagements of
critical resources during a
major event. Lowering time
intervals can have a
significant impact on
resolution or return-to-
service periods for each
event. Minimizing downtime
is most important during
this time period. Ensure consistent and timely engagement of critical
resources covering business and technology functions to
View complete resume
rapidly diagnose, identify root cause and remediate the
as a Word document
incident while reducing impact to the customer. Impact
reduction is a major goal for many organizations, and a NEXT
© 2011-2012 by William Giba
personal goal and objective.

15. Biography
Career Summary
Professional Experience Unique Value Proposition
Achievements Technical Incident/Problem Manager professional supporting critical IT
Qualifications engagements impacting the delivery of vital services to clients, through an
established end-to-end Incident Management Lifecycle process that is
Skills covering both domestic and globally high severity incidents.
Education
Goals & Objectives
Recommendations
Honors & Awards
Connect with Me My Objectives …
Closing Comments
Drive and encourage
enterprise performance,
accelerate innovation,
enhance the customer
experience, and provide
exceptional support for
increased productivity. End-
to-end management of high
severity Incidents that
require an emergency
change process to restore
original services thus
delivering high client
satisfaction levels.
View complete resume
as a Word document
© 2011-2012 by William Giba Contributing to the success of organizations of all sizes and
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industries around the globe. Raising the bar to increase
effectiveness for processes and value added objectiveness.

16. Biography
Career Summary GLOBAL EXPOSURE
Professional Experience
Globally Managed Technology Services
Achievements
Qualifications Complete National and Worldwide client support skills and solutions directed at
minimizing overall impact to the organization during the ‘Critical Incident
Skills
Lifecycle Period'. "The 'pulse' of Globalized Strategic business is my
Education business. When the pulse of business stops, the impact affects the bottom
Goals & Objectives line". A "perfect fit" Mission Critical Situation Incident/Problem Manager for
today's unexpected Enterprise/Operations Command Center crises.
Recommendations
Honors & Awards
Connect with Me
Closing Comments
1 2
Task:
Manage all coordination,
communication, and
escalation of incidents
impacting the delivery of
services to clients,
through an established
Incident Management
Lifecycle process
covering globally high
severity incidents.
View complete resume 3 4
as a Word document
For year 2011 there will be 1.2 trillion gigabytes (GB) of data created,
equivalent to 75 billion 16 GB iPods. That’s more than enough for every NEXT
person on earth to own 10 iPods. Management of this data is paramount.

17. Biography
Career Summary
Professional Experience What I can do for you
Achievements …and the organization
Qualifications • Solve business related problems and issues at home from
Skills the theatre-of-operations and for remote global locations.
Education • Evaluate and Improve *First Pass Yield procedures.
Goals & Objectives • Enhance the customer experience, and provide exceptional
Recommendations support for increased productivity and client retention.
Honors & Awards • Control expenses and adhere to Budget guidelines.
Connect with Me • Improve Productivity, Reduce wasteful practices.
Closing Comments • Continuously refine processes to improve
efficiency, restoration time, costs and quality results.
Leverage knowledge and • Promote the organization to profitability and a
experience, applicable to
the incident, to determine recognizable worldwide status as a leader in the industry.
the appropriate • Promote the feeling “I want to be here” in the Enterprise.
assessment of impact, • Periodically review and critique the organization status.
severity, and support
ownership for incident • Promote key stakeholder awareness for service improvements
recovery and “return–to- • Address critical incident detection and response time frames.
service” through the • Solicit client, vendor and key stakeholder feedback.
entire Incident lifecycle
process. * First Pass Yield is a measure to evaluate the initial efficiency of a multi-stage production process.
View complete resume My Pledge:
as a Word document To constantly improve the IT experience through professionalism,
courtesy and consistency, acknowledging the client's success comes
first while delivering a firm commitment to support excellence.
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© 2011-2012 by William Giba
William Giba – Plano, TX 75075 - 972.898.1101 – William.Giba@verizon.net

18. Biography
Career Summary
Professional Experience I HAVE MANY STRENGTHS
Achievements Ingenuity | Perspective | Originality
Qualifications A hybrid IT-business professional with combinations of both business and technology
knowledge, experience, and skills sets unlike those found in traditional IT organizations
Skills preparing the talent needed to thrust forward in the Incident/Problem Manager role.
Education
Strengths in Focus
Goals & Objectives
Recommendations
focused
Honors & Awards
Connect with Me Strong Values
Closing Comments
inspired integrity
GOLD Member
Displaying a unique
blend of thought-
engagement, empathy sales
and understanding,
and the ability to trust
orchestrate and
deliver beyond the experienced reactive
near-term. tenacious
View complete resume supportive
commitment purpose-driven
as a Word document
William has a broad range of expertise and experience with many industries and work
environments. This digital resume reflects the support he has provided personally,
technically and corporately to high-profile Fortune 500 clientele and C-Level Executives.

19. Biography
Career Summary
Professional Experience They were kind enough to say…
Achievements
Qualifications • “William is a true professional who is greatly knowledgeable and
knows his work extremely well. I recommend him with highest certainty
Skills as he exceeded all expectations with his great work in all of his
Education endeavors. He is a very effective communicator and well organized in
all ways. A perfect 10!”” June 14, 2009
Goals & Objectives Top qualities: Great Results, Expert, High Integrity
Recommendations Gerald A. Thomas, Aerospace Science Instructor,
Honors & Awards Hired William as an IT Consultant in 2009
Connect with Me
Closing Comments • "One of the nice things about LinkedIn is that you get to know really
decent, honest people who sincerely make a difference to the world.
William is one of these people and it has been my privilege to get to
know him. Without this way of connecting I would never have known
William and that would surely have been my loss"” July 1, 2008
Endorsements Daniel Martin, Technical Recruiter, SDC Information Services Inc
Was with another company when working with William at Affiliated
Computer Services, Inc (ACS)
• “Bill has earned the title of professional. His knowledge, skill and grasp
of making complex problems into simple solutions is exceptional. I
would recommend Bill without hesitation.” March 22, 2005
Bill Vick, Technical Recruiter, Principal at Vick & Associates
Member Was with another company when working with William at SunGard
View complete resume Recovery Services
as a Word document
• Visit my LinkedIn profile for additional endorsements (info on slide #21)
• Twenty-seven valued connections have endorsed William on LinkedIn.
William Giba – Plano, TX 75075 - 972.898.1101 – William.Giba@verizon.net
GOLD Member

20. Biography
Career Summary
HONORS AND AWARDS
Professional Experience presented to William Giba
Achievements
Qualifications Electronic Data Systems 1994 - Ten Years Outstanding Service Award
Received numerous "High-Level" Project and Outstanding Customer Service
Skills
Awards for contributions from 1984 - 2000
Education
Goals & Objectives MCI WorldCom, Inc. Commendation recipient in 2000
'Star Performer in Operations & Technology Award' for IT Excellence
Recommendations supporting the MCI WorldCom Worldwide Global Communications Network as
Honors & Awards a Global Network Engineer III member of the Network Operations Team
Connect with Me
Sprint PCS Network Operations Honors - Corpus Christi, TX
Closing Comments RF Test Engineer for the new Sprint REDI-LINK "push-to-talk" cellular network
enhancement pre-release "turn-up" in South Central Texas - 2004
ROCC - Registry of Certified Consultants - 2004
Overachievers Club Member
Affiliated Computer Services (ACS) - Certified Global Critical Situation
'Crisis Control/Response' Manager (Incident/Problem) - 2006
Onsite Critical Situation Manager for all Severity 1 strategic Enterprise issues
Cambridge Registry - Who's Who of Professionals - 2010/2011.
Performance excellence in the Brokerage, Insurance, Credit Card,
Telecommunications, Network Support, IT Operations and Banking/Financial
Services industries
Honored by the distinguished George M. Rhodes representative of the
United States Congress in Washington, D.C.
Member of the 1st million original subscribers to join LinkedIn.com in 2004.

21. Biography
Career Summary CONNECT WITH ME
Professional Experience
Achievements
on LINKEDIN.COM
Qualifications
Skills William Giba
Education http://www.LinkedIn.com/in/williamgiba
Goals & Objectives Public profile – Active LinkedIn member since August, 2004
Recommendations * Member of the 1st million original subscribers to join LinkedIn.com in 2004
Honors & Awards LinkedIn Quicklink Invitation @
Connect with Me HTTP://TinyURL.Com/6P6K8F
Closing Comments (Right click on this URL link and Open the Hyperlink then add
my Email address) LinkedIn ID #1008598
Today is a "great day" to connect with me on
Overachievers Club Member LinkedIn........don't you think?
• LinkedIn Adds 10 New Members Every 5 Seconds (2 New Members Every Second)
william.giba@verizon.net
(972) 898-1101
Feel free to contact me
Contact also available via Global Mobile Skype ID: BillGiba
Active Social Media Connector With 9,250+ Valued LinkedIn Connections.
• LinkedIn Has more than 150+ million members in over 200 countries.
• Additional Profile Pages available on Facebook and Google.
Google profile is available at this URL: https://profiles.google.com/bill.giba#bill.giba/about NEXT
© 2011-2012 by William Giba
William Giba – Plano, TX 75075 - 972.898.1101 – William.Giba@verizon.net

22. Biography
Career Summary MY LOCATION
Professional Experience
Dallas, TX
Achievements
• Strategically located in the Dallas/Ft Worth Metroplex area of Texas
Qualifications
Skills
Education
Goals & Objectives
Recommendations
Honors & Awards
Connect with Me
Closing Comments
Located in one of the most
vibrant areas for career
growth and housing in the
Southwest. The DFW area
has witnessed substantial
growth for the past twenty-
five years and continues to
maintain steady expansion
even today with the influx
of new organizations and
the continuation of start-
up housing developments.
View complete resume
as a Word document
Top Influencers in the Metroplex are: EXXON, AT&T, DELL, AMR, J.C. Penney, Texas Instruments,
RadioShack, Dr. Pepper, Affiliated Computer Services, HP, Tenet Healthcare, Ericsson, BNSF, Fossil,
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Frito-Lay, Sabre Holdings, Lennox Int’l, FedEx, Torchmark Corp., Brinker Int’l, Kimberly-Clark, PepsiCo,
MetLife Bank N.A., 7-Eleven, Citigroup, SunGard Availability Services, Microsoft and Southwest Airlines.

23. Biography
Career Summary My Google Knol Pages
Professional Experience published by William Giba
Achievements
Qualifications Knol: a unit of knowledge.....
Skills • Visit my professional Incident/Problem Manager profile and additional Crisis Management
information at the following Knol URL’s on Google:
Education
Enterprise Command Center and Crisis Management
Goals & Objectives
Recommendations • Crisis Management – Incident/Problem event assignment related activities:
Honors & Awards
Active engagement and escalation for the restoration of strategic IT
Connect with Me Hardware, Software Applications, Global Data/Voice Networks (Circuits),
Closing Comments uncontrollable Data Center interruptions (Power/911's, Fire, UPS
Failures and Raised-Floor Containments), deliberate attacks (Hackers,
Functional Activities; Viruses, Explosive Threats, etc.) and other illicit cyber intrusions, Internet
Obtain ownership of and Voice/Data Network related outages to Helpdesks and Call Centers.
restoration, Most important in today’s fast-paced IT environments is the availability of
documentation,
risk/impact assessment,
'BlackBerry' communication services. Restoration of failed or disrupted
executive and business
communications is critical. Collaboration activities are paramount in the
communication, functional industry today during all types of processing outages. Plan to bring your
business/technology Enterprise processing environment to the forefront of an IT production
escalation, oversight to infrastructure operation with active Impact Player engagement to
ensure timely resolution, coordinate the restoration of vital critical services needed to sustain
and assistance with post- revenue growth and stability across the entire organization. A high-
incident review activities caliber Impact Player in a rapidly changing services industry and culture.
and stakeholder feedback.
• Also visit Preservation of a Quality Brand at the following URL:
Preservation of a Quality Brand
• The information above describes the actions of the Major Incident and Response Team (MIRT)
© 2011-2012 by William Giba

24. Biography
Career Summary
Closing Comments
Professional Experience
Contact Information
Achievements
Qualifications
Skills
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Education
Goals & Objectives
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William Giba
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Closing Comments
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William Giba – Plano, TX 75075 - 972.898.1101 – William.Giba@verizon.net