Standard Chartered Bank was founded in 1853 and is headquartered in London. It has over 1,700 branches worldwide including 90 in India and 3 in Punjab. The presentation discusses the six-week industrial training completed at Standard Chartered Bank, covering the bank's products and services in retail banking such as savings accounts, credit cards, insurance policies, and ATM usage. Customer surveys were conducted and data was analyzed regarding dealings with the bank, services used, problems faced, and levels of satisfaction. Suggestions are provided to improve retail banking services based on findings from the customer surveys and training experience.

1. presentation on six – weeks industrial training at standard chartered BANKPresented By:Harpreet KaurMBA 2A

2. Chapter-I (Introduction)Company IntroductionFounded --1853Headquarters -- LondonKey people -- John Peace (Chairman)Industry -- BankingProducts -- Financial ServicesOperating Profit -- $15184 m (2009)Profit before taxation -- $5151 m (2009)Employees -- 77326 (2009)

3. Contd..Branches - 1700 (world) - 90 (India) - 3 (Punjab)Head quarters in India - MumbaiCEO in India - Neeraj Swaroop

5. DIFFERENT PRODUCT AND SERVICES OF STANDARD CHARTERED BANK IN RETAIL BANKING

7. contd..

8. NRI Accounts

9. Other services

10. Organisation chart of standard charteredChairman of Board( John Peace )Asia Jaspal BindraRisk MgtRudy MarkhamWholesale BankingMike ReesC FO Richard MeddingPeoplProperty,Assurance Tim MillerSecretary Anniemarie Durbin)Consumer Banking Steve BebertaminiH R Tracy Clark

11. Organisation chart in case of branch

15. contd…

17. Introduction of Project

18. Project Title

19. Retail Banking

20. Objectives of Study

21. Research Methodology

25. Data Analysis And Interpretation

26. Dealings with Banks Table no-4.3N1=50N2=50*Figure in the parenthesis indicates percentage

27. No. of years of association with banksTable no-4.4*Figure in the parenthesis indicates percentage N1=50N2=50

28. Services availed by customersTable no-4.5*Multiple responses N1=50N2=50

29. Degree of awareness among customers regarding servicesTable no-4.6N1=50N2=50

30. Type of account in the bankTable no-4.7N1=43 *Figure in the parenthesis indicates percentageN2=39

31. Usage of ATM by customersTable no-4.8*Figure in the parenthesis indicates percentage N1=50N2=50

32. Problems faced by customers while using ATMTable no-4.9N1=28N2=29*Figure in the parenthesis indicates percentage

33. Type of Credit Cards usedTable no-4.10*Figure in the parenthesis indicates percentage N1=17N2=20

34. Mode of payment of credit card billsTable no-4.11N1=17N2=20*Figure in the parenthesis indicates percentage

35. Type of insurance policy customers haveTable no-4.12* Multiple Responses N1=22N2=21

36. Mode of payment of premium of insurance policyTable no-4.13*Figure in the parenthesis indicates percentage N1=22N2=21

37. Level of satisfactionTable no-4.14N1=50N2=50

38. Finding And Suggestions

43. Thanks