Standard Chartered Bank was founded in 1853 and is headquartered in London. It has over 1,700 branches worldwide including 90 in India and 3 in Punjab. The presentation discusses the six-week industrial training completed at Standard Chartered Bank, covering the bank's products and services in retail banking such as savings accounts, credit cards, insurance policies, and ATM usage. Customer surveys were conducted and data was analyzed regarding dealings with the bank, services used, problems faced, and levels of satisfaction. Suggestions are provided to improve retail banking services based on findings from the customer surveys and training experience.

1. presentation on six – weeks industrial training at standard chartered BANK Presented By: Harpreet Kaur MBA 2A

2. Chapter-I (Introduction) Company Introduction Founded --1853 Headquarters -- London Key people -- John Peace (Chairman) Industry -- Banking Products -- Financial Services Operating Profit -- $15184 m (2009) Profit before taxation -- $5151 m (2009) Employees -- 77326 (2009)

3. Contd.. Branches - 1700 (world) - 90 (India) - 3 (Punjab) Head quarters in India - Mumbai CEO in India - Neeraj Swaroop

5. DIFFERENT PRODUCT AND SERVICES OF STANDARD CHARTERED BANK IN RETAIL BANKING

7. contd..

8. NRI Accounts

9. Other services

10. Organisation chart of standard chartered Chairman of Board ( John Peace ) Asia Jaspal Bindra Risk Mgt Rudy Markham Wholesale Banking Mike Rees C FO Richard Medding Peopl Property, Assurance Tim Miller Secretary Anniemarie Durbin) Consumer Banking Steve Bebertamini H R Tracy Clark

11. Organisation chart in case of branch

15. contd…

17. Introduction of Project

18. Project Title

19. Retail Banking

20. Objectives of Study

21. Research Methodology

25. Data Analysis And Interpretation

26. Dealings with Banks Table no-4.3 N1=50 N2=50 *Figure in the parenthesis indicates percentage

27. No. of years of association with banks Table no-4.4 *Figure in the parenthesis indicates percentage N1=50 N2=50

28. Services availed by customers Table no-4.5 *Multiple responses N1=50 N2=50

29. Degree of awareness among customers regarding services Table no-4.6 N1=50 N2=50

30. Type of account in the bank Table no-4.7 N1=43 *Figure in the parenthesis indicates percentage N2=39

31. Usage of ATM by customers Table no-4.8 *Figure in the parenthesis indicates percentage N1=50 N2=50

32. Problems faced by customers while using ATM Table no-4.9 N1=28 N2=29 *Figure in the parenthesis indicates percentage

33. Type of Credit Cards used Table no-4.10 *Figure in the parenthesis indicates percentage N1=17 N2=20

34. Mode of payment of credit card bills Table no-4.11 N1=17 N2=20 *Figure in the parenthesis indicates percentage

35. Type of insurance policy customers have Table no-4.12 * Multiple Responses N1=22 N2=21

36. Mode of payment of premium of insurance policy Table no-4.13 *Figure in the parenthesis indicates percentage N1=22 N2=21

37. Level of satisfaction Table no-4.14 N1=50 N2=50

38. Finding And Suggestions

43. Thanks