Success factors enhancing business performance of engineering procurement

INTERNATIONALMechanical Engineering and Technology (IJMET), ISSN 0976 –
International Journal of JOURNAL OF MECHANICAL ENGINEERING
6340(Print), ISSN 0976 – 6359(Online) Volume 4, Issue 1, January - February (2013) © IAEME
AND TECHNOLOGY (IJMET)
ISSN 0976 – 6340 (Print)
ISSN 0976 – 6359 (Online)
Volume 4 Issue 1 January- February (2013), pp. 30-43 IJMET
© IAEME: www.iaeme.com/ijmet.asp
Journal Impact Factor (2012): 3.8071 (Calculated by GISI)
www.jifactor.com ©IAEME

SUCCESS FACTORS ENHANCING BUSINESS PERFORMANCE OF
ENGINEERING PROCUREMENT CONSTRUCTION (EPC)
INDUSTRIES

M.D.Nadar1, Dr. D.N.Raut2, Dr. B.E.Narkhede3 and Dr.S.K.Mahajan4
1
Research scholar- Production Engineering
2
Dean Administration-VJTI, Mumbai
3
HOD- Production Engineering Department, VJTI, Mumbai
4
Director- DTE, Government of Maharastra, Mumbai
Email: mdnadar@yahoo.com1, dnraut@vjti.org.in2, benarkhade@vjti.org.in3

ABSTRACT

Engineering procurement construction projects play an important role in national
economic development. India, which contributed approximately 8.5% to the total of India’s
GDP. Project schedule slips, budget overruns, compromised quality, resulting claims and
counter-claims problems have plagued the industry. The reasons for poor project
performances abound. Previous researches have dealt much with the problems of project risk
and uncertainty, variations in project outcomes, work fragmentation, complex relationships
among stakeholders and activities, and excessive phase overlaps in general. In this paper
dealt with EPC industries project success factors
Construction projects are implementing different phases., viz., conception phase,
definition phase, planning phase, scheduling phase, controlling phase and termination phase
Various factors affect construction projects performance and success of projects i.e.,
completion periods of projects , project budget and better service to owner’s of project. The
objective of this paper studying success factors variables, project functions, project activities,
of project team members, project team members skills, attitude, experience, project tools,
methods of project implementation enhancing the business performance of engineering
procurement construction industries. Construction projects completion times are in line with
owner’s requirements, and identifying gap reduction factors between project budget and
project cost and improving business performance enhancing factors for construction project
industries. To collect data, to record the collected data in tabular format, to analyze the
recorded data by using statistical procedure and interpret ate success factors plays role in the
EPC industry business operations.

30

International Journal of Mechanical Engineering and Technology (IJMET), ISSN 0976 –

Keywords: project team, project planning, project manager, project packages, project
activities, project schedule slips, project budget overrun, project cost

1. INTRODUCTION

The purpose of this paper is studying to overcome construction projects complexities
problems through successful factors of projects functions from conception phase to
termination phase [1] (functions starts from conception phase, definition phase, planning
phase, scheduling phase, implementation phase, monitoring and controlling phase and
termination phases). Identifying complex functions with various variables to enhance
complex function performance in construction projects operations [7]. Success factors to
optimize the complexities of construction projects. Exhausted literature survey and EPC
industry site visits are used to design and to develop the questionnaire. The questionnaire
circulates amongst engineering procurement construction industries, Consultant, owners,
Construction management CEO, programme managers, project managers around 500
numbers questionnaires are mailed, personally submitted with request, and received
43numbers. Questionnaires The questionnaire contents five parts viz., part-A(Company
information), part-B(Measuring project success), part-C(Factors affecting project success),
part-D(Use of computer packages for project management) and part-E(Project delay).
Questionnaires analysis gives various functions complexities in execution of construction
projects and corresponding variables (task, resources, time, and precedence) favors for
success of functions and affecting success of construction projects execution.

2. RESEARCH METHODOLOGY

• To interview senior management of contractor, Construction management, consultant
and owner of the project, EPC industry project head and visit to meet construction
project site head interact and to collect the research related data and information
• To collect research related data and information of EPC industry through literature
survey of referred research problems related national and international journals
• To design and to develop questionnaire with five parts of questionnaire part-
A(Company information), part-B(Measuring project success), part-C(Factors
affecting project success), part-D(Use of computer packages for project management)
and part-E(Project delay).
• Data and information of EPC industries related business operations problems
collected through questionnaires.
• To record data and information from the collected questionnaires in the excel sheet
and in the tabular format. Statistical tools are using to analyze the data and
information.
• To observe and compare the business operations of EPC industries research related
different problems and various characteristics of business operational activities,
various operational factors to enhance the business performance activities and
characteristics of operational variables [7]. To conclude the variables and factors are
involves in success of EPC industries business operations.

31


3. QUESTIONNAIRE DESIGN

This paper addresses studying and identifying the factors to stream line the input
variables (resources, planning, scheduling) and driving factors to controlling (monitoring,
updating) business operations of EPC industries. The questionnaire design and framework
based on rigorous survey of EPC industry business operations related research journals of
national, international literatures. And continuously visiting the site of EPC industry
project execution and contact project site head for collect data and information related
research variables and factors. The questionnaire consists of the following data and
information collecting tools (questions). The questions divided in to five parts. part-
A(Company information), part-B(Measuring project success), part-C(Factors affecting
project success), part-D(Use of computer packages for project management) and part-
E(Project delay).

3.1 Questionnaire – Company information
Questionnaire contents company’s information are company’s name, location of business
operation, capacity of business operation in terms of manpower, turnover yearly, project
size in terms of project cost, project duration and manpower involves in the executed
project.

3.2. Questionnaire – Measuring project success factors
The executed project details includes project site, project details like type of the project i.e.,
mechanical, electrical, plumbing, HVAC, civil etc., technical capacity, type of the operational
functions i.e., design, supply, installation, testing and commissioning, and project cost,
projected executed time duration planned and actual, project success factors activities in
tactical management planning like design planning, project site execution planning,
manpower planning and material, machines and equipments [13] delivery planning to site
daily, weekly and monthly, safety, security and housekeeping planning, project selection,
material handling planning, risk mitigation etc., what are methods are using to drive the
success factors.

3.3. Success factors importance in project execution
Various factors are measuring relatively in the project execution monitoring phase, well
defined tasks, responsibilities, reporting hierarchy organizations, project frequent feedback,
well defined control procedures, use of management tools like PERT/CPM, use contingency
plans, absence of lengthy procedures and absence of legal hurdles. The scales are defined
relatively in between (1-7) 7 is most important and 1 is least important. Construction project
success are defined different ways in questionnaire like project completion with in planned
schedule, planned budget and minor delay[17], minor escalated budget, delivered
construction project meets client’s quality, technical specification, functional envisaged by
the client, project benefits meets client’s satisfaction, commercially profitable to client, meets
client’s objective of their business. The scales are defined relatively in between (1-5) 1 is
most important and 5 is least important. Precautionary measures to optimize the success
factors are defining the following questions and scales are defined relatively in between (1-5)
1 is most important and 5 is least important. The questions are error free estimation of
project completion time and project cost, composition of project team, choice of project
leader, adequate of project funding, minimal start up difficulties, public support, project

32


progress monitoring and control techniques. Attributes of project organizations are plays
roles in construction project success. The questions are defines the follows co-ordination
among the major functions, informal structure, funding support and resources allocation,
stability of policies and well defined reporting hierarchy and scales are defined relatively in
between (1-5) 1 is most important and 5 is least important. Construction project success is
defined in the questions of qualities of project team and project manager size of the team,
team spirit, job knowledge, willingness to learn, cost conscious, commitment to other projects
and commitment to project dead line and administrative authority, technical competence,
leadership style, timely decision making skills, communication skills, attitude and
commitment , clarity of purpose, unbiased, involvement in details and scales are defined
relatively in between (1-5) 1 is most important and 5 is least important. Construction projects
success further consider the client attributes and projects characteristics. The following
factors are given below in the questionnaire frequent interaction with project team, fast
response to project team queries, prompt payment of bills, co-ordination with project
team[11], commitment with project team [3,4,5,11,12], incentives for successful completion,
good rapport with organization etc., and size of the project, manpower requirement, technical
complexities of project, technical skills requirements, Stringent quality / tolerance
specifications, frequent changes to design requirements and special requirements of materials
and equipments and scales are defined relatively in between (1-5) 1 is most important and 5 is
least important. External factors are deviating the construction project success state and
these factors are presented in the questionnaire non –availability of materials in time, non-
availability of technical personnel, co-ordination with multiple agencies [14, 15], unexpected
ground conditions, price escalations, changes government policies, legal disputes,
discrepancies in contract documents, bad weather and mistakes and repetitions of activities
and scales are defined relatively in between (1-5) 1 is most important and 5 is least important.

3.4. Computer packages tool role in construction project success
Construction Project Company uses computer packages factors (computer hardware,
software, internet facility, E-mail facility, fund transfer, telephone facility etc.,) involves in
successful project execution process. How far computer packages tool contribution to
construction project success defined the questions and scales are defined relatively in
between (1-5) 1 is most important and 5 is least important. Planning, scheduling, resource
allocations, resource histograms, budgeting, cash flow, crashing, report generation, project
budgeting, project updating, project change management, on-line project status, planning for
remaining work, earned value analysis, multi-project planning, multi-project resource
sharing, contractors monitoring, bill of materials, materials tracking and management,
transportation and distribution, risk mitigation, supply chain management, warehouse and
stores management functions, accounting, bill payment, bill collection, shift-wise planning,
integrated equipment maintenance, integrated shop floor planning, integrated quality
planning and control, information communication / transfer [2,12] and Email / EDI support

3.5. Project Delay factors:
Construction project delay [17] causes are based on managerial degree of decision maker
favors to owners, quality of owner’s project manager, expected profit rate, market
standardization degree, strategic orientation, ability solve the design problems, risk control
capability, resource utilization degree, the number of follow-up of projects, the proportion of
educational and experience literacy of project team members.

33


4. QUESTIONNAIRE RESPONDENTS
The questionnaire respondents are executives, contract management, consultant,
architect, owners and contractor’s Project manager, program manager, Procurement manager,
executives, projects of civil, HVAC, MEP etc.,
Table 1
Type of Industry Region Type

Mumbai –and Around Govt. Public Sector /
the Mumbai Private/Partnership or
Propietorship
Less than 6 months 7
Typical duration of
6-24 months 14
Projects in last FY
24-36 months 24
More than 36 months 7
Total questionnaires are received from respondents are 52 Programme mangers and Project
managers of contractors and construction management are 14 and 20 respectively out of 52
respondents, Project managers of consultancy 10 out of 52 respondents, Contractor Chief
Executing officer 4 out of 52 respondents and project owner of 4 out of 52 respondents. The
respondents industries based on ownerships are Government, propertiership, public sector
and private partnership.
5. SURVEY RESEARCH FINDINGS
Research finds variables for success of EPC industry operations are project success
factors for Environments of monitoring of progress of project implementation, project
success declaring environments, project enhancing factors, project implementing contractors,
construction management and consultancy attributes, executing project managers qualities,
project implementing team members qualities, attributes of qualities, complexities of
projects, attributes of project owners and attributes of external factors.
5.1. Research analysis of monitoring of project process methods
Project progress implementation Monitoring climate involvement in project success is given
below.
Table 2
Code Factors Success factors %
C11 Well defined tasks and responsibilities 10.98%
CI2 Well defined reporting hierarchy 11.98%
C13 Well defined control procedures 13.48%
C14 Frequent feedback 12.31%
C15 PERT / CPM Techniques 11.15%
C16 Computer based Techniques 10.98%
C17 Use of contingency plans 10.98%
CI8 Absence of lengthy procedure 9.32%
C19 Absence of legal Hurdles 8.82%

34


Figure 1

5.2. Research analysis of Environment of project success: Project success environment
declaring factors are given below.

Table 3
C21 Project completed within planned due date 13.5%
or minor delay
C22 Project completed within planned budget or 11.39%
minor escalation
C23 Project meets technical /quality 6.33%
specification of the client
C24 Project provides satisfactory benefit to the 18.74%
client (C24)
C25 Project delivers the functionality envisaged 16.46%
by the client (C25)
C26 Project achieves stated business objectives 16.46%
of the client (C26)
C27 Project is commercially profitable for the 17.72%
client

Figure 2

35


Project success environments are declared the factors from more important to least
important are projects provide satisfactory benefits to clients to project meets technical /
quality specification of the client
5.3. Research analysis of Enhancing factors for project success in EPC industry
Enhancing project success environment through the following factors are given below.
Table 4
Code Factors Success factors
%
C31 Accurate initial estimates (Cost and time). 14.2%
C32 Composition of project team. 18.0%
C33 Choice of project leader. 12.1%
C34 Adequate funding to completion. 18.4%
C35 Progress monitoring and control techniques. 16.7%
C36 Minimal start-up difficulties 13.0%
C37 Public support for the project 7.5%
Project enhancing factors are ensuring the success of project implementation viz., adequate
funding for completion, composition of project team and project monitoring and control
techniques.

Figure 3
5.4. Research analysis of project implementing operational factors of contractors,
construction management organizations and consultancy organizations characteristics
influencing the project success. The following factors are influencing the success of the
project implementation in EPC industries.
Table 5
C41 Informal structure. 12.3%
C42 Funding support. 18.2%
C43 Allocation of resources. 14.5%
C44 Stability of policies. 19.5%
C45 Co-ordination among major functions. 16.4%
C46 Well defined reporting hierarchy. 19.1%
Policy remains same for all project owners encourages the success of project implementation
like the quoting project price, method of project operational policies, project team

36


motivational scheme, well defined organization hierarchy etc., funding support of stake
holders, contractors and vendors allocation of resources are make success of project
implementation, co-ordination amongst project implementation team in multi major functions
like HVAC, Civil, plumbing, Electrical, Building Management Systems (BMS)etc.,

Figure 4
project implementation viz., stability of organizational polices, well defined reporting
hierarchy, adequate funding for completion of project, co-ordination amongst contractor,
construction management and consultancy operational functions of project implementation,
allocation and available of resources on time of activities execution and project execution to
take place as team and follows as informal structure in the project implementation.
5.5. Research analysis of qualities of project manager characteristics is influencing the
project success. The project manager characteristics are influencing the project success in the
project execution are listed in the following success factors table.
Table 6
C51 Technical competence. 20.00%
C52 Administrative authority. 6.27%
C53 Leadership style. 9.02%
C54 Clarity of purpose. 11.37%
C55 Timely decision making. 15.69%
C56 Communication skills. 16.08%
C57 Attitude and commitment. 11.76%
C58 Involvement in details 9.80%
Project manager plays crucial role in the success of project implementation of construction
industries operations. Technical competence characteristics of project manager are given the
below. Technical qualification, technical skills and technical experience are contributing in
the success of project implementation. Project manager communication characteristic reduces
the hierarchical communicational gaps own organizations, communication process in the
construction execution are existing amongst construction management, project owner and
consultancy. Project manager plays role as information receiver and distributor. Project
manager timely decision making characteristic, attitude and commitment, clarity of purpose
factors are important in the project implementation success.

37


Figure 5

5.6. Research analysis of qualities of project team characteristics is influencing the project
success. The project team characteristics are influencing the project success in the project
execution are listed in the following success factors table.

Table 7
C61 Small size of the team. 6.56%
C62 Job Knowledge. 16.39%
C63 Team Spirit. 14.34%
C64 Willingness to learn 19.26%
C65 Cost Consciousness 15.57%
C66 Commitment deadlines 19.26%
C67 Absence of commitments to other projects. 8.61%

Figure 6

Project team efforts are required to develop willingness to learn, commitment to deadline.
These efforts are lead to major project success contribution. Job knowledge, cost
consciousness and team work factors plays in the project success.

38


5.7. Research analysis of qualities of project owner characteristics is influencing the project
success. The project owner plays major role in the success of the project implementation. The
project owner characteristics are listed in the following success factors table.
Table 8
C71 Frequent interaction with project team. 13.21%
C72 Fast response to queries 15.47%
C73 Clarity of purpose 15.09%
C74 Good rapport with project organization. 10.57%
C75 Commitment to the project. 13.58%
C76 Prompt payment of bills. 13.21%
C77 Incentives for successful project completion 7.92%
C78 Co-ordination with project Team 10.94%
Project owner roles are important in the project execution success fast response to queries of
consultant, contractors, construction management reduce the delay of project activities, the
project product purpose clarity are required to be known by the client, frequent interaction
with project team, commitment to the project and prompt payment of bills enhance the
project success.

Figure 7
5.8. Research analysis of project complexities is resisting the project success. The project
complexities plays major role in the success of the project implementation. The project
complexities characteristics are listed in the following success factors table.
Table 9
C81 Large size of the project. 5.33%
C82 Large manpower requirement. 10.66%
C83 Non-similarity to previous projects 14.34%
C84 Technical complexity of the project. 15.98%
C85 Stringent quality / tolerance specifications 17.62%
C86 Special technical skill requirements. 11.89%
C87 Frequent changes to original design specifications. 11.48%
C88 Special material / equipment requirements. 12.70%

39


Project complexities are resisting the project execution success are ranking in the table-9.
Large size of the project increase the complexity of project characteristic resisting the success
of the project execution, consequently large manpower requirements increase the difficulties
and complexity of managing project execution it may lead to affect project success in
construction industry. Similarly the ranking of project success resisting factors are technical
skills requirements, frequent changes of original design specifications, special materials and
equipments requirements, non-similarities of previous projects, technical complexity of
projects and Stringent quality / tolerances specifications resisting the project

Figure 8
5.9. Research analysis of project External factors resisting the project success. External
factors plays major role in the success of the project implementation. External factors
characteristics are listed in the following success factors table.
Table 10
C91 Non availability of materials in time 12.64%
C92 Non-availability of technical personnel 13.75%
C93 Coordination with multiple agencies 13.01%
C94 Unexpected “ground” conditions 10.08%
C95 Price escalations. 9.67%
C96 Changes in Government policies. 8.18%
C97 Legal disputes 9.67%
C98 Discrepancies in contract documents. 5.95%
C99 Mistakes and repetitions of activities. 9.67%
C910 Bad weather. 6.69%
External factors ranking are described the descending order in the success point of view.
Discrepancies in contract documents resisting the project progress and lead to delay in the
project completion, Bad weather, changes in government polices, price escalations, legal
disputes, mistakes and repetitions of activities are lead significantly to hurdle the project
progress, unexpected ground conditions may lead to disturb the project considerable
progress. Finally the following factors non availability of materials in time, co ordination of
multiple agencies and non availability of technical personnel.

40


Figure 9
6. SUMMARY OF RESEARCH ANALYSIS AND PROJECT SUCCESS IN EPC
INDUSTRY
Projects are successfully implemented when controlling the following factors are
operational systems of contractors, consultants and construction management most important
to enhance the EPC industry business success External factors resisting the project success.
External factors plays major role in the success of the project implementation. External
factors characteristics are listed in the following success factors table.
Table 11
C1 Project monitoring methods 11.4%
C2 Project success environment 11.4%
C3 Project success enhancing factors 11.4%
C4 Operational systems of contractor, 12.5%
consultant and construction management
C5 Qualities project manager 10.8%
C6 Qualities project team 11.8%
C7 Client characteristics 11.1%
C8 Project complexities 10.4%
C9 External factors 9.1%

Figure-10

41


7. CONCLUSION

This paper reports the findings of an Action Research based investigation, which was
concerned with determining whether best practice used in other EPC industries to facilitate
the success of construction business process. The ranking of success factors gives ideas to
implement the EPC industries project follows the guide lines to success of the project in the
form of cost, time and quality development. The results of this research suggest that: The
operational methods of contractor, consultant and Construction management is to be
improved. Theses all success factor related to quality of project operational systems.
Contractor, subcontractors, construction management and consultant the quality success
factors are considered the following sequences. The qualities of project team, project
monitoring methods, project success environment, project success enhancing factors, client
characteristics, project manager attributes. Project complexities and external factors are to
limit the success of project implementation.
EPC industry success factors are implementing methodology to be developed is scope of this
paper. Like subcontractor rating, vendor selection, supplier certification, project team
training, project manager qualities training program, Design and development of
constructional process operational systems in construction activities

8.ACKNOWLEDGMENT

We express our sincere thanks to our institute management of VJTI for allowing us
work on construction management, we extend our sincere thanks to Dr.L.Ganapathy
(Professor in NITIE-Mumbai) give us proper guidance to search the construction industry
problems, our thanks to Shri. Dharmaraj, Adhithya Erode. who give us vision, mission and
financial support for this research work and also make me to develop this paper we extend
our sincere thanks to Dr. K.M.Vasudevan pillai and Dr.R.I.K.Moorthy, CEO and Principal
Pillai Institute of Information Technology New Panvel , for giving us continuous motivation
and time to complete this research work paper publication and last but not least our thanks
to our family members for giving us patience to complete the paper publication.

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