2. Stress
• A physiological process in which an individual is confronted with an
opportunity, demand, or resource related to what the individual desires
and for which the outcome is perceived to be both uncertain and
important
4. Hinderance stressors
• Stressors that keep you from reaching your goals, for example, office
politics, red tape, and confusion over work responsibilities.
5. Demand and Resources
• Demand: Responsibilities, pressure, obligations, and even
uncertainties that individual face in workplace.
• Resources: Factors within an individual’s control that can be used to
resolve demands.
8. Managing Stress
• Individual Approaches
• OCB, CWB, Attitude, and Health at Work
• Developing resilience
• Time management
• To-do List
• Exercise
• Micro breaks
• Social Support
• Relaxation techniques
• Organizational Approaches
• Selection and placement, and Training
• Goal setting
• Redesigning jobs
• Employee Involvement
• Organizational communication
• Employee Sabbaticals
• Wellness program