1. Strengthening of ZeTo Rules Compliance
across Downstream Business
Communication Pack
1st October 2012
NOTE
Where differences exist between the English version and the Malay version, the English version shall be followed.
© 2012 PETROLIAM NASIONAL BERHAD (PETRONAS)
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2. PETRONAS Management Committee endorsed 10 ZeTo
INTRODUCTION
Rules in May 2010
ZeTo stands for Zero Tolerance, a principle to ensure all activities are carried out in a
safe manner and any non-compliance is not tolerated.
•aim to ensure all high risk activities are carried out safely.
•must be complied with at all times by all employees and contractors.
•intended to supplement safety rules and regulations imposed by PETRONAS, its Operating
Units (OPUs) and Holding Company Units (HCUs) and any laws and regulations applicable
at the location where the works are being carried out which must also be observed at all
times.
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3. PETRONAS Management Committee endorsed 10 ZeTo
INTRODUCTION
Rules in May 2010
 All PETRONAS employees and contractors’ personnel shall follow ZeTo
Rules at all times whenever they are in the company’s premises or when
carrying out company business.
 For the rule relating to the use of walkie-talkie, mobile phone, seat belts
and speed limit, it will be applicable at all time to the employees and
contractors operating company’s owned/hired/leased vehicles whether
inside or outside the company’s premises. It is also applicable to those
who are travelling on business.
 Existing safety rules and regulations shall continue to be abided.
.
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4. ACCOUNTABILITY As stated by GHSED
Effective implementation of ZeTo Rules means the
rules are understood and abided by all staff and
contractors’ personnel
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5. INTRODUCTION Ten (10) ZeTo Rules
1
2
3
4
ZeTo 5
Tuah
6
7
8
9
ZeTo Tuah
10
ZeTo Video
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6. CASE FOR CHANGE Concerns with the current practices
Since it was launched in 2010, awareness on the criticality of non-compliance to ZeTo
Rules is still low with lack of enforcement.
Current Observations
•Consequence Management of ZeTo Rules
non-compliance differs from OPU to OPU.
•Most ZeTo Rules violations at OPUs were
reported during Plant Turnaround or
specific campaign.
•Statistic from January to August 2012
shows there is a lack of reporting from
some OPUs.
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7. Strengthening of ZeTo Rule Compliance by the following
INTERVENTION
enhancements.
In May 2012, concern has been raised during DEC meeting, resulting in the formation
of a Compliance Management taskforce
Objectives of Taskforce
All PETRONAS personnel
and contractors MUST
Ensure consistency in ZeTo Rules
COMPLY to the 10 ZeTo Rules
Compliance Management
 Clear process flow
 Clear responsibility & accountability
 Disciplinary action guideline
 Applicability of the process flow
Promote ZeTo Rules compliance
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8. ZeTo RULES COMPLIANCE ZeTo Rules Violation Consequence Management
MANAGEMENT Process Flow for violation that resulted in incident
The ZeTo Rules Violation Consequence Management Process will govern both PETRONAS
staff and Contract staff.
Action Owners for
Consequence Management
• Offender is subjected to DAPP and
Staff ZeTo Rules Disciplinary Action
Guideline by HRM
Contractors • Action to be taken by Contract Owner
1. Offender will be banned from
entering company facility indefinitely
• Warning letter will be issued to
offender’s company and copy to Plant
Head, HOD and ZeTo Secretariat
• Non-compliance will be recorded in
Main contractor’s HSE performance
database
IMPORTANT
All violation to ZeTo Rules observed during Behavioural Safety (BS) observation should not be recorded in
the BS observation form, but MUST BE CAPTURED according to the ZeTo Rules Violation Consequence
Management Process. 9

9. ZeTo RULES COMPLIANCE ZeTo Rules Violation Consequence Management
MANAGEMENT Process Flow for Contractors
1 2 4 Fill in UA/UC
Observe
Observe Approach and tell
Approach and tell Fill in UA/UC
Observer contractor Contractor to (or equivalent) form
(or equivalent) form
contractor Contractor to
breach ZeTo Rules stop work/act and submit / /copy to
and submit copy to
breach ZeTo Rules stop work/act
HSE Manager
HSE Manager
3
Stop work/act and
Stop work/act and
Contractor comply to ZeTo Rules
comply to ZeTo Rules
6 Submit
Submit 7
completed form
completed form Action by Contract Owner
Action by Contract Owner
YES
5 Verify the
Verify the
to Contract
to Contract To ban the Offender from entering
To ban the Offender from entering
violation and Owner and ZeTo
Owner and ZeTo company facility min. one(1) mth
company facility min. one(1) mth
violation and
coach
coach 1st secretariat
secretariat
offender
offender offence?
HSE Manager Submit
Submit 9
and ensure
and ensure 8 completed Action by Contract Owner
Action by Contract Owner
offender sign
offender sign completed
No form to 1.To ban the Offender from entering
1.To ban the Offender from entering
the relevant
the relevant form to
company facility indefinitely
company facility indefinitely
form. Contract
Contract
form. 2.To issue warning letter to offender’s
2.To issue warning letter to offender’s
Repeated
Repeated Owner
Owner company and copy to Plant Head, HOD
company and copy to Plant Head, HOD
offence
offence and copy to
and copy to and ZeTo Secretariat
and ZeTo Secretariat
Plant Head,
Plant Head, 3.To record the non-compliance in Main
3.To record the non-compliance in Main
HOD and
HOD and contractor’s HSE performance database
contractor’s HSE performance database
TIMELINE
Steps 1-9 must be completed within 24 hours. ZeTo
ZeTo 10
secretariat
secretariat

10. ZeTo Rule Violation Consequence Management Work
APPLICABILITY
Process
The ZeTo Rules consequence management work process is applicable to all PETRONAS
employees and contractor ’personnel who violate any of the ten (10) ZeTo Rules at any times
whenever they are in the company’s premises and subjected to ZeTo Rules disciplinary
action guideline.
SUMMARY:
•ZeTo Rule #1 to #8 violations within company premises shall be subjected to ZeTo Rules
disciplinary action guideline.
•ZeTo Rule #9 and #10 violations in the process area shall be subjected to ZeTo Rules
disciplinary action guideline. Process area as per OPU definition.
EFFECTIVE date of implementation: 1st January 2013
NOTE:
1.The offender of ZeTo Rule #9 - outside of process area shall follow the existing OPU consequence
management.
2.The offender for of ZeTo Rule #10 - outside process area and outside company premises during
business travel shall follow the existing OPU consequence management.
3.The offender for other safety rules and regulation shall follow the existing OPU consequence
management. 11

11. Activities to be carried out by Hauliers to ensure
PROMOTING COMPLIANCE
consistency in implementation
11 Communication • Cascading the communication pack
o DOD  OPU MC  staff, security & contractors  subcontractors
• Ensure attendance is recorded and copied to CLD dept.
• To be incorporated in the driver’s safety briefing.
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12. Thank you.
- End of Presentation -
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13. Back Up Slide-
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