This document discusses strategic planning for small businesses. It outlines several frameworks for analyzing the external environment, including PESTLE, Porter's Five Forces, and SWOT analysis. These frameworks help identify opportunities and threats from trends in the macro environment, competitive forces in the industry, and a company's internal strengths and weaknesses. The results can be used to generate strategic options through a TOWS matrix. Effective strategies capitalize on a firm's core competencies while addressing external changes. Each potential strategy must be evaluated on its suitability, acceptability, and feasibility to determine the optimal strategy for a small business to implement.
The document discusses analyzing an organization's internal environment and capabilities. It describes reviewing organizational resources and activities to identify strengths and weaknesses. This helps understand current standing, select growth opportunities aligned with capabilities, and identify capability gaps. Key factors of the internal environment include organizational resources, behavior, strengths/weaknesses, synergies, competencies, and capabilities. Analyzing these areas through tools like the organizational capability profile and strategic advantage profile helps understand competitive advantage.
Analyzing a company’s external environmentM.S. SaHiR
This document discusses various strategic analysis tools and environmental factors that affect businesses. It explains that environmental analysis is used to identify internal and external elements that can impact an organization's performance. This includes assessing opportunities and threats from various factors. PESTLE analysis provides a high-level view of the political, economic, social, technological, legal, and environmental conditions for a business. Porter's Five Forces model also analyzes the competitive landscape including the threat of new entrants, power of suppliers and buyers, threat of substitutes, and industry rivalry. Key success factors within an industry that determine financial success are also discussed.
The document discusses several strategic management concepts:
1. The resource-based model states that differences in firm performance are due to unique resources rather than external factors. The I/O model focuses on how the external environment influences strategy.
2. Stakeholders are any individuals or groups impacted by a business. Internal stakeholders include owners and employees, while external stakeholders include customers and the community.
3. Value chain analysis examines the activities within a firm, from procurement of raw materials to delivery of the final product, and how each activity adds value.
4. SWOT analysis assesses internal strengths and weaknesses as well as external opportunities and threats facing a business.
Conscious Leadership and the Transformation of Business ValueArt Stewart, MPM
Business leaders have moved beyond simply managing dramatic change to learning to respond to a perpetual acceleration in the pace of change. Many instruments of society are fundamentally realigning – undermining how corporations of all stripes historically understood their place in the economic continuum. Shareholders increasingly factor reputation, ethical management, human capital practices, leadership competency and integrity, and brand walk-talk behavior into the valuation equation. How will business leaders create value in an era in which the mere notion of “value” is being redefined? The path ahead requires a new form of leadership by those who truly see themselves as part of the ‘conscious’ next generation. This new leader will need to challenge conventional wisdom, redefining what it means to be competitive while also creating lasting value for their organizations and all stakeholders. The new conscious corporate leader ‘operationalizes’ values and beliefs into deliberate, executable strategic acts or behaviors by focusing holistically – on community, market, industry, economy and enterprise.
Strategy Ppt External Env[1].C2.Hitt,Ireland&HokkisonAurnob Roy
This document summarizes key concepts from Chapter 2 of the textbook "Strategic Management: Concepts and Cases". It discusses analyzing a firm's external environment, including the general environment, industry environment, and competitor analysis. The general environment consists of 6 segments: demographic, economic, political/legal, sociocultural, technological, and global. The industry environment is influenced by 5 competitive forces: threat of new entrants, power of suppliers, power of buyers, threat of substitutes, and rivalry among existing competitors. Firms must scan, monitor, forecast, and assess factors in the external environment to identify opportunities and threats.
Strategic analysis involves understanding a company's internal strengths and weaknesses as well as external opportunities and threats. This allows a company to effectively deploy resources and strategies. Key aspects of strategic analysis include industry analysis, competitive analysis, SWOT analysis, and identifying strategic options. Industry analysis examines factors like market size, competitors, barriers to entry/exit, while competitive analysis identifies areas of competition and the strongest/weakest competitors. SWOT analysis evaluates internal strengths/weaknesses and external opportunities/threats. Strategic options are then identified that leverage strengths, address weaknesses, pursue opportunities, and mitigate threats.
This document discusses strategic planning for small businesses. It outlines several frameworks for analyzing the external environment, including PESTLE, Porter's Five Forces, and SWOT analysis. These frameworks help identify opportunities and threats from trends in the macro environment, competitive forces in the industry, and a company's internal strengths and weaknesses. The results can be used to generate strategic options through a TOWS matrix. Effective strategies capitalize on a firm's core competencies while addressing external changes. Each potential strategy must be evaluated on its suitability, acceptability, and feasibility to determine the optimal strategy for a small business to implement.
The document discusses analyzing an organization's internal environment and capabilities. It describes reviewing organizational resources and activities to identify strengths and weaknesses. This helps understand current standing, select growth opportunities aligned with capabilities, and identify capability gaps. Key factors of the internal environment include organizational resources, behavior, strengths/weaknesses, synergies, competencies, and capabilities. Analyzing these areas through tools like the organizational capability profile and strategic advantage profile helps understand competitive advantage.
Analyzing a company’s external environmentM.S. SaHiR
This document discusses various strategic analysis tools and environmental factors that affect businesses. It explains that environmental analysis is used to identify internal and external elements that can impact an organization's performance. This includes assessing opportunities and threats from various factors. PESTLE analysis provides a high-level view of the political, economic, social, technological, legal, and environmental conditions for a business. Porter's Five Forces model also analyzes the competitive landscape including the threat of new entrants, power of suppliers and buyers, threat of substitutes, and industry rivalry. Key success factors within an industry that determine financial success are also discussed.
The document discusses several strategic management concepts:
1. The resource-based model states that differences in firm performance are due to unique resources rather than external factors. The I/O model focuses on how the external environment influences strategy.
2. Stakeholders are any individuals or groups impacted by a business. Internal stakeholders include owners and employees, while external stakeholders include customers and the community.
3. Value chain analysis examines the activities within a firm, from procurement of raw materials to delivery of the final product, and how each activity adds value.
4. SWOT analysis assesses internal strengths and weaknesses as well as external opportunities and threats facing a business.
Conscious Leadership and the Transformation of Business ValueArt Stewart, MPM
Business leaders have moved beyond simply managing dramatic change to learning to respond to a perpetual acceleration in the pace of change. Many instruments of society are fundamentally realigning – undermining how corporations of all stripes historically understood their place in the economic continuum. Shareholders increasingly factor reputation, ethical management, human capital practices, leadership competency and integrity, and brand walk-talk behavior into the valuation equation. How will business leaders create value in an era in which the mere notion of “value” is being redefined? The path ahead requires a new form of leadership by those who truly see themselves as part of the ‘conscious’ next generation. This new leader will need to challenge conventional wisdom, redefining what it means to be competitive while also creating lasting value for their organizations and all stakeholders. The new conscious corporate leader ‘operationalizes’ values and beliefs into deliberate, executable strategic acts or behaviors by focusing holistically – on community, market, industry, economy and enterprise.
Strategy Ppt External Env[1].C2.Hitt,Ireland&HokkisonAurnob Roy
This document summarizes key concepts from Chapter 2 of the textbook "Strategic Management: Concepts and Cases". It discusses analyzing a firm's external environment, including the general environment, industry environment, and competitor analysis. The general environment consists of 6 segments: demographic, economic, political/legal, sociocultural, technological, and global. The industry environment is influenced by 5 competitive forces: threat of new entrants, power of suppliers, power of buyers, threat of substitutes, and rivalry among existing competitors. Firms must scan, monitor, forecast, and assess factors in the external environment to identify opportunities and threats.
Strategic analysis involves understanding a company's internal strengths and weaknesses as well as external opportunities and threats. This allows a company to effectively deploy resources and strategies. Key aspects of strategic analysis include industry analysis, competitive analysis, SWOT analysis, and identifying strategic options. Industry analysis examines factors like market size, competitors, barriers to entry/exit, while competitive analysis identifies areas of competition and the strongest/weakest competitors. SWOT analysis evaluates internal strengths/weaknesses and external opportunities/threats. Strategic options are then identified that leverage strengths, address weaknesses, pursue opportunities, and mitigate threats.
The document discusses Porter's five forces model for analyzing industry competition. It describes the five competitive forces as the threat of new entrants, the threat of substitute products, the bargaining power of suppliers, the bargaining power of buyers, and rivalry among existing competitors. It explains that analyzing these forces can help companies understand the industry and make strategic decisions.
Three Driving Trends in Strategic Value CreationArt Stewart, MPM
A webinar to help Corporate Responsibility Officers and their leadership counterparts utilize their expertise, and the tools at their disposal, to successfully extend the CR function into operational areas where the future competitive viability of the enterprise – and new expectations for value delivery – are most acute.
The document discusses various frameworks for analyzing industries and companies, including:
1. Six key questions to analyze the dominant economic traits, competitive forces, forces of change, strongest/weakest companies, likely competitive moves, and success/failure factors in an industry.
2. SWOT analysis to identify internal strengths and weaknesses and external opportunities and threats.
3. Porter's Five Forces model to analyze the intensity of rivalry between existing competitors, threat of new entrants, threat of substitutes, bargaining power of suppliers, and bargaining power of buyers.
4. Analysis of external general environment factors like sociocultural, demographic, economic, technological, and political/legal influences.
5. Analysis
Webinar: Global Supply Chain Dynamics & The Changing Risk Management AgendaArt Stewart, MPM
This is the slide deck from the first of a two-part Webinar produced and moderated by Art Stewart in partnership with the Corporate Responsibility Association. It covers: Innovations in global supply chain management that are transforming the traditional sourcing paradigm; specific developments in key industries that are impacting supply chain dynamics; new opportunities for CR professionals to extend their C-suite influence via supply chain and risk matters; and a CR check list of strategies and tactics for mitigating emerging supply chain issues. Part II will be Wednesday, February 11, 2015 at 12 Noon EST.
THE EXTERNAL ASSESSMENT-Strategic Management chpter 3zikrullah bahrun
The document provides details of a group presentation on performing an external audit. It includes the group members' names and student IDs. It then discusses the purpose and process of an external audit, including gathering information on key external factors such as economic, social, cultural, political, and technological forces. It also explains tools for external analysis such as Porter's Five Forces model and how to develop an EFE matrix to evaluate external factors that present opportunities and threats.
The document discusses a panel discussion on insourcing and outsourcing trends in the banking industry. The panel includes representatives from HP, ABN AMRO, ANSRSource, and Booz Allen Hamilton.
The panel covers key topics such as: definitions of insourcing, outsourcing, and nearshore/offshore sourcing; trends driving financial services outsourcing; a framework for evaluating make-versus-buy sourcing decisions; common processes outsourced in financial services; regional differences in sourcing models; and how sourcing impacts bank consolidation.
Credit ratings provide an opinion on an issuer's ability to meet debt obligations and isolate credit risk evaluation. They assess risk but are not a general evaluation, audit, or recommendation on a security. In India, interest rates transitioned from administered to market-driven as risk assessment became critical. Ratings benefit regulatory authorities, issuers, intermediaries, and investors by facilitating risk identification and market participation. Ratings models evaluate industry, operating efficiency, financial, management, and project risks.
This document discusses analyzing a firm's external environment. It describes Porter's five forces model for understanding industry competition and outlines the general environment segments of demographic, economic, sociocultural, technological, political/legal, and global factors. The industry environment is analyzed using the five competitive forces of threat of new entrants, power of suppliers/buyers, threat of substitutes, and rivalry among existing competitors. Competitor analysis involves understanding competitors' objectives, strategies, assumptions, and capabilities.
The document discusses strategic management and environmental scanning. It provides details on:
1) Conducting an environmental scan to understand external opportunities and threats through collecting information on early signals of change, competitor strategies, and market trends.
2) Performing an internal analysis using tools like SWOT and SAP to understand organizational strengths, weaknesses, and how to match capabilities to opportunities/threats.
3) Analyzing the industry using Porter's 5 Forces model and examining strategic groups within the industry to understand competition and customer segments.
The key goal is to understand the external environment and internal capabilities to develop strategies that position the organization for success. Regular scanning and analysis is needed to adapt to changing conditions.
The document discusses various strategic analysis tools used in industry analysis including the Balanced Scorecard, AD Little Matrix, Porter's Five Forces, Bowman's Strategy Clock, and PESTEL analysis. It provides descriptions of each tool, how they are used, examples of companies that use certain tools like the Balanced Scorecard, and criticisms of some models.
Organizational capability refers to an organization's inherent ability to use its strengths to exploit opportunities and overcome weaknesses and threats. It is a potential to perform better through effective use of resources. An organization's capabilities are determined by its tangible and intangible resources as well as its behavior in utilizing resources. Developing a profile of an organization's financial, marketing, operations, management, and personnel capabilities is important for understanding its strategic advantages and competencies which stem from its strengths and weaknesses.
The document discusses concepts related to analyzing a company's external environment, including performing an external audit to identify key opportunities and threats in the general, industry, and competitive environments. It provides details on factors to consider in the economic, sociocultural, technological, legal/political, and competitive environments. Examples of tools for external analysis include the External Factor Evaluation Matrix (EFE) and Porter's Five Forces model for industry analysis.
Environmental Analysis is described as the process which examines all the components, internal or external, that has an influence on the performance of the organization.
Strategic management is the management of an organization’s resources to achieve its goals and objectives.
The document discusses environmental scanning, which involves examining and studying a business's internal and external environment to identify opportunities and threats. It identifies factors in the external environment like economic, demographic, technological, political, and cultural factors. The internal environment includes organizational resources, behavior, capabilities, and strengths/weaknesses. Several analysis tools are discussed, including Porter's Five Forces model, BCG matrix, Porter's generic strategies, and value chain analysis. Adaptive strategies mentioned include prospector, defender, analyzer, and reactor strategies.
The document outlines the nine basic analytical tools for analyzing a company's strategic environment: 1) general market evaluation, 2) measuring environmental turbulence, 3) PESTEL analysis, 4) industry lifecycle analysis, 5) key success factors analysis, 6) Porter's five forces analysis, 7) four links analysis, 8) competitor analysis, and 9) customer analysis. It provides a brief overview of each tool to help assess factors in the external environment that influence strategic decision making.
Environmental scanning is the process of gathering, analyzing, and disseminating information about events and trends in an organization's external environment to help managers make decisions and identify opportunities and threats. It monitors political, economic, social, technological, and ecological events and trends to detect potential impacts. The purposes of environmental scanning include effective resource use, monitoring resources, strategy formulation, identifying threats and opportunities, and predicting the future. Approaches to environmental scanning include systematic collection of continuous internal and external data and using secondary data from external sources. Tools for environmental scanning analysis include ETOP analysis, SWOT analysis, PEST analysis, and reviewing strengths, weaknesses, opportunities, and threats.
This document discusses an external assessment submitted by Himansh Tiwari and Shivangi Tyagi. It summarizes the key points of an external audit, including identifying trends and events outside an organization's control that present opportunities and threats. The main external forces analyzed are economic, social/demographic, political/legal, technological, and competitive factors. Porter's Five Forces model of industry competition is also explained.
Today's news cycle can be measured in minutes, and with everyone a pundit and armchair critic, these cycles are aggregated as information goes viral. Here are ten things to keep in mind for companies and organizations that face a crisis on the web.
Public relations, Social media and managing crisis shocks - Is your brand cri...Muralidharan D
Great respected brands have fallen by the wayside for lack of a crisis PR plan. History is replete with such brands, which were NOT crisis ready.
A staid and laid back public relations support, if you can call it so, did not come to the rescue of a handful of big brands, when most needed - when a crisis hit the brand from no-where.
Do you think your brand is crisis ready? Does your PR framework factor in a swift response to real-time crisis, that can hit 24/7/365?
Do a reality check here and now.
Turn crisis into a great brand opportunity... You can! Digital asset management must factor in crisis response too.
Call your PR counsel and check your crisis readiness today - it'll be the best brand investment you make in a long time to come.
The document discusses various social factors that affect business environment such as employees, customers, unions, organizational behavior, culture, education, and corporate social responsibility. It provides examples of how businesses create a positive social environment through initiatives like transportation and security for employees. Discrimination based on caste and gender are also discussed. The impact of competition, education, culture, and social change on business is summarized. Successful women business leaders and case studies of businesses adapting to social trends are presented.
Customer Relationship Management. If you are a startup or business looking to buy a CRM software for your business this slide share will help you out immensely. 1Click team has spent time analyzing customers and CRM softwares to come up with this. SalesForce, Zoho, Microsoft... no matter which CRM you are evaluating for your business this you will find this immensely useful in decision making.
1Click live video chat, the best video chat solution for businesses and startups. 1click lets you have live conversations with visitors on your website. Our chat widget allows you to start video conversations with your customers or clients within seconds. No add-on, no plugin, no extension, your customers are truly one click away from having an audio or video conversation with you. 1Click live video chat allows multipoint face-to-face chat without any software installations, and perform cross-platform video conferencing; so that you need not worry what OS the visitor is using. Your customer can connect with your customer service representatives from anywhere, any device. Our live chat widget enables video, audio, and text on any website or mobile app. Further, our Wordpress live chat plugin, Shopify live chat plugin, Joomla live chat plugin, Drupal live chat plugin, blog live chat plugin and other similar live chat plugin will enables video and audio calling abilities on any website. Providing a live video customer support has never been easier before. Our customer support tool let's you make your customer go WOW.
With our SalesForce live chat plugin, Zoho live chat plugin, Jira live chat plugin, SugarCRM live chat plugin, and other similar live chat extensions you can start off every chat knowing whether there are any outstanding tickets, cases, or notes related to the customer. Similarly, you can create cases, notes or tickets for the customer anytime during the conversation. All the data on your 1Click live chat dashboard can be integrated with Salesforce, Zoho, Jira, SugarCRM or any other customer relationship management software you are using.
We know very that customer engagement is a team activity. 1Click live video chat widget lets you seamlessly chat with or transfer conversations to other agents. Our live chat widget comes with website statistics, and chat analytics available at your fingertips all the time. We take security very seriously. Enjoy secure encrypted chats on your SSL (https) web pages. All the video chats, audio chats, and text chats are 128 bit AES encrypted. We are developer friendly. Extend and customize the behavior of the widget. Be unique, and get creative with our Javascript APIs. Powered, and constantly upgraded with the latest web technologies such as webRTC we enable real-time communication over web (read browser). webRTC live chat, we believe will be the future of communication. 1Click live chat software will help you increase customer sastisfaction and multiply online sales.
http://1click.io
The document discusses Porter's five forces model for analyzing industry competition. It describes the five competitive forces as the threat of new entrants, the threat of substitute products, the bargaining power of suppliers, the bargaining power of buyers, and rivalry among existing competitors. It explains that analyzing these forces can help companies understand the industry and make strategic decisions.
Three Driving Trends in Strategic Value CreationArt Stewart, MPM
A webinar to help Corporate Responsibility Officers and their leadership counterparts utilize their expertise, and the tools at their disposal, to successfully extend the CR function into operational areas where the future competitive viability of the enterprise – and new expectations for value delivery – are most acute.
The document discusses various frameworks for analyzing industries and companies, including:
1. Six key questions to analyze the dominant economic traits, competitive forces, forces of change, strongest/weakest companies, likely competitive moves, and success/failure factors in an industry.
2. SWOT analysis to identify internal strengths and weaknesses and external opportunities and threats.
3. Porter's Five Forces model to analyze the intensity of rivalry between existing competitors, threat of new entrants, threat of substitutes, bargaining power of suppliers, and bargaining power of buyers.
4. Analysis of external general environment factors like sociocultural, demographic, economic, technological, and political/legal influences.
5. Analysis
Webinar: Global Supply Chain Dynamics & The Changing Risk Management AgendaArt Stewart, MPM
This is the slide deck from the first of a two-part Webinar produced and moderated by Art Stewart in partnership with the Corporate Responsibility Association. It covers: Innovations in global supply chain management that are transforming the traditional sourcing paradigm; specific developments in key industries that are impacting supply chain dynamics; new opportunities for CR professionals to extend their C-suite influence via supply chain and risk matters; and a CR check list of strategies and tactics for mitigating emerging supply chain issues. Part II will be Wednesday, February 11, 2015 at 12 Noon EST.
THE EXTERNAL ASSESSMENT-Strategic Management chpter 3zikrullah bahrun
The document provides details of a group presentation on performing an external audit. It includes the group members' names and student IDs. It then discusses the purpose and process of an external audit, including gathering information on key external factors such as economic, social, cultural, political, and technological forces. It also explains tools for external analysis such as Porter's Five Forces model and how to develop an EFE matrix to evaluate external factors that present opportunities and threats.
The document discusses a panel discussion on insourcing and outsourcing trends in the banking industry. The panel includes representatives from HP, ABN AMRO, ANSRSource, and Booz Allen Hamilton.
The panel covers key topics such as: definitions of insourcing, outsourcing, and nearshore/offshore sourcing; trends driving financial services outsourcing; a framework for evaluating make-versus-buy sourcing decisions; common processes outsourced in financial services; regional differences in sourcing models; and how sourcing impacts bank consolidation.
Credit ratings provide an opinion on an issuer's ability to meet debt obligations and isolate credit risk evaluation. They assess risk but are not a general evaluation, audit, or recommendation on a security. In India, interest rates transitioned from administered to market-driven as risk assessment became critical. Ratings benefit regulatory authorities, issuers, intermediaries, and investors by facilitating risk identification and market participation. Ratings models evaluate industry, operating efficiency, financial, management, and project risks.
This document discusses analyzing a firm's external environment. It describes Porter's five forces model for understanding industry competition and outlines the general environment segments of demographic, economic, sociocultural, technological, political/legal, and global factors. The industry environment is analyzed using the five competitive forces of threat of new entrants, power of suppliers/buyers, threat of substitutes, and rivalry among existing competitors. Competitor analysis involves understanding competitors' objectives, strategies, assumptions, and capabilities.
The document discusses strategic management and environmental scanning. It provides details on:
1) Conducting an environmental scan to understand external opportunities and threats through collecting information on early signals of change, competitor strategies, and market trends.
2) Performing an internal analysis using tools like SWOT and SAP to understand organizational strengths, weaknesses, and how to match capabilities to opportunities/threats.
3) Analyzing the industry using Porter's 5 Forces model and examining strategic groups within the industry to understand competition and customer segments.
The key goal is to understand the external environment and internal capabilities to develop strategies that position the organization for success. Regular scanning and analysis is needed to adapt to changing conditions.
The document discusses various strategic analysis tools used in industry analysis including the Balanced Scorecard, AD Little Matrix, Porter's Five Forces, Bowman's Strategy Clock, and PESTEL analysis. It provides descriptions of each tool, how they are used, examples of companies that use certain tools like the Balanced Scorecard, and criticisms of some models.
Organizational capability refers to an organization's inherent ability to use its strengths to exploit opportunities and overcome weaknesses and threats. It is a potential to perform better through effective use of resources. An organization's capabilities are determined by its tangible and intangible resources as well as its behavior in utilizing resources. Developing a profile of an organization's financial, marketing, operations, management, and personnel capabilities is important for understanding its strategic advantages and competencies which stem from its strengths and weaknesses.
The document discusses concepts related to analyzing a company's external environment, including performing an external audit to identify key opportunities and threats in the general, industry, and competitive environments. It provides details on factors to consider in the economic, sociocultural, technological, legal/political, and competitive environments. Examples of tools for external analysis include the External Factor Evaluation Matrix (EFE) and Porter's Five Forces model for industry analysis.
Environmental Analysis is described as the process which examines all the components, internal or external, that has an influence on the performance of the organization.
Strategic management is the management of an organization’s resources to achieve its goals and objectives.
The document discusses environmental scanning, which involves examining and studying a business's internal and external environment to identify opportunities and threats. It identifies factors in the external environment like economic, demographic, technological, political, and cultural factors. The internal environment includes organizational resources, behavior, capabilities, and strengths/weaknesses. Several analysis tools are discussed, including Porter's Five Forces model, BCG matrix, Porter's generic strategies, and value chain analysis. Adaptive strategies mentioned include prospector, defender, analyzer, and reactor strategies.
The document outlines the nine basic analytical tools for analyzing a company's strategic environment: 1) general market evaluation, 2) measuring environmental turbulence, 3) PESTEL analysis, 4) industry lifecycle analysis, 5) key success factors analysis, 6) Porter's five forces analysis, 7) four links analysis, 8) competitor analysis, and 9) customer analysis. It provides a brief overview of each tool to help assess factors in the external environment that influence strategic decision making.
Environmental scanning is the process of gathering, analyzing, and disseminating information about events and trends in an organization's external environment to help managers make decisions and identify opportunities and threats. It monitors political, economic, social, technological, and ecological events and trends to detect potential impacts. The purposes of environmental scanning include effective resource use, monitoring resources, strategy formulation, identifying threats and opportunities, and predicting the future. Approaches to environmental scanning include systematic collection of continuous internal and external data and using secondary data from external sources. Tools for environmental scanning analysis include ETOP analysis, SWOT analysis, PEST analysis, and reviewing strengths, weaknesses, opportunities, and threats.
This document discusses an external assessment submitted by Himansh Tiwari and Shivangi Tyagi. It summarizes the key points of an external audit, including identifying trends and events outside an organization's control that present opportunities and threats. The main external forces analyzed are economic, social/demographic, political/legal, technological, and competitive factors. Porter's Five Forces model of industry competition is also explained.
Today's news cycle can be measured in minutes, and with everyone a pundit and armchair critic, these cycles are aggregated as information goes viral. Here are ten things to keep in mind for companies and organizations that face a crisis on the web.
Public relations, Social media and managing crisis shocks - Is your brand cri...Muralidharan D
Great respected brands have fallen by the wayside for lack of a crisis PR plan. History is replete with such brands, which were NOT crisis ready.
A staid and laid back public relations support, if you can call it so, did not come to the rescue of a handful of big brands, when most needed - when a crisis hit the brand from no-where.
Do you think your brand is crisis ready? Does your PR framework factor in a swift response to real-time crisis, that can hit 24/7/365?
Do a reality check here and now.
Turn crisis into a great brand opportunity... You can! Digital asset management must factor in crisis response too.
Call your PR counsel and check your crisis readiness today - it'll be the best brand investment you make in a long time to come.
The document discusses various social factors that affect business environment such as employees, customers, unions, organizational behavior, culture, education, and corporate social responsibility. It provides examples of how businesses create a positive social environment through initiatives like transportation and security for employees. Discrimination based on caste and gender are also discussed. The impact of competition, education, culture, and social change on business is summarized. Successful women business leaders and case studies of businesses adapting to social trends are presented.
Customer Relationship Management. If you are a startup or business looking to buy a CRM software for your business this slide share will help you out immensely. 1Click team has spent time analyzing customers and CRM softwares to come up with this. SalesForce, Zoho, Microsoft... no matter which CRM you are evaluating for your business this you will find this immensely useful in decision making.
1Click live video chat, the best video chat solution for businesses and startups. 1click lets you have live conversations with visitors on your website. Our chat widget allows you to start video conversations with your customers or clients within seconds. No add-on, no plugin, no extension, your customers are truly one click away from having an audio or video conversation with you. 1Click live video chat allows multipoint face-to-face chat without any software installations, and perform cross-platform video conferencing; so that you need not worry what OS the visitor is using. Your customer can connect with your customer service representatives from anywhere, any device. Our live chat widget enables video, audio, and text on any website or mobile app. Further, our Wordpress live chat plugin, Shopify live chat plugin, Joomla live chat plugin, Drupal live chat plugin, blog live chat plugin and other similar live chat plugin will enables video and audio calling abilities on any website. Providing a live video customer support has never been easier before. Our customer support tool let's you make your customer go WOW.
With our SalesForce live chat plugin, Zoho live chat plugin, Jira live chat plugin, SugarCRM live chat plugin, and other similar live chat extensions you can start off every chat knowing whether there are any outstanding tickets, cases, or notes related to the customer. Similarly, you can create cases, notes or tickets for the customer anytime during the conversation. All the data on your 1Click live chat dashboard can be integrated with Salesforce, Zoho, Jira, SugarCRM or any other customer relationship management software you are using.
We know very that customer engagement is a team activity. 1Click live video chat widget lets you seamlessly chat with or transfer conversations to other agents. Our live chat widget comes with website statistics, and chat analytics available at your fingertips all the time. We take security very seriously. Enjoy secure encrypted chats on your SSL (https) web pages. All the video chats, audio chats, and text chats are 128 bit AES encrypted. We are developer friendly. Extend and customize the behavior of the widget. Be unique, and get creative with our Javascript APIs. Powered, and constantly upgraded with the latest web technologies such as webRTC we enable real-time communication over web (read browser). webRTC live chat, we believe will be the future of communication. 1Click live chat software will help you increase customer sastisfaction and multiply online sales.
http://1click.io
TOPIC: A HOW TO approach to dealing with a crisis with Social Media. This is the third in a series of online trainings brought to you by The Wall Street Journal, Ogilvy and GoToWebinar. Asia Pacific director of Digital Influence Thomas Crampton moderated a presentation by Digital Influence Global Managing John Bell and Managing Director of the Global Public Affairs Practice Jamie Moeller.
The document discusses the roles and relationships between clients and consultants in organizational development projects. It defines consultants as independent advisors contracted to help clients identify and solve management problems. The ideal relationship involves building trust and mutual understanding, with the consultant acting as a facilitator rather than expert to help develop the client's own problem-solving abilities over time.
The document discusses different types of crises. A crisis in medicine refers to a point of decision where failure to act appropriately and timely could result in a patient's death. Crises can be regular situations that require a plan to mitigate impacts, or they can be sudden with no warning signs, requiring immediate action. Some crises are predictable and detectable early on, allowing time to recover the situation. Managing crises requires key experts, tools, and partners working together.
Role of social media in business communicationTahir Manzar
This document discusses the role of social media in business communication. It defines social media as online content created by people using publishing technologies that allow for sharing information. The document explains that social media allows companies to build conversations with customers and consumers to drive sales and brand awareness. It provides examples of how LinkedIn, Facebook, Twitter, Google+, Pinterest, Skype and YouTube can be leveraged for business communication purposes such as marketing, recruiting, market research and connecting with customers.
This document defines and discusses key aspects of business environment. It begins by defining business environment as the relationship between a business and the surrounding factors that influence it, including political, economic, social and technological factors. It then discusses the internal and external components of business environment. The external environment includes micro environment factors like suppliers, customers and competitors, as well as macro factors like economic, social, political, technological and legal conditions. Key internal factors are the business's objectives, management, resources and culture. The document provides an overview of how businesses must assess their environment to develop effective strategies.
The document discusses the business environment and its various components. It defines the business environment as comprising internal and external factors that influence a company's operations. It classifies the external environment into political, legal, economic, sociocultural, demographic, technological, and natural factors. The internal environment includes elements like organizational culture, management practices, and employee relations. Regular scanning and monitoring of the business environment is important for companies to identify opportunities and threats and respond with appropriate strategies.
The document defines business environment as the external conditions, events, and influences that affect how a business operates. It discusses the key characteristics of business environment such as its complexity, dynamic nature, opportunities and threats posed. The importance of studying business environment is highlighted to help businesses adapt to changes, exploit opportunities, and ensure acceptability and optimal resource utilization. The different types of business environments like political, economic, social, technological, natural and international are outlined. Specific examples of India's current business environment like inflation rates and FDI investments are provided. The conclusion states that India's business environment and GDP growth have improved due to government initiatives.
This is the most important presentation you may never need. Social media crises can and do occur, and companies must be prepared to respond swiftly and wisely. In this presentation drawn from his acclaimed social business book, the NOW Revolution, social strategist Jay Baer provides 4 pre-crisis planning keys, and 8 concrete steps for handling a social media crisis. Loaded with actionable tips and real-world social media crisis examples, this is a presentation you'll want to print and save.
The document discusses crisis management strategies and provides case studies of how Odwalla and Exxon responded to crises.
Odwalla had an E. coli outbreak in its apple juice that sickened customers. The company immediately recalled all potentially contaminated products, took responsibility, communicated regularly with employees and the public, and implemented new safety processes. It recovered quickly with minimal long-term effects.
Exxon had an oil tanker run aground and spill oil in Alaska. The company was slow to respond, did not communicate openly, and blamed media. It failed to show it had systems to handle the crisis or commitment to preventing future issues. Exxon lost market share and reputation as a result.
Customer relationship management in Hotel IndustryMilan Padariya
1. CRM has evolved over time from focusing on transactions to building long-term customer relationships.
2. Operational CRM includes components like customer service, sales force automation, field service automation, and marketing automation that support front office operations.
3. Analytical CRM analyzes customer data to optimize marketing campaigns, understand customer behavior, and aid product and service development.
This document discusses the business environment and factors that influence it. It can be summarized in 3 sentences:
The business environment includes external factors like the political, economic, social and technological landscape that are outside a business's control, as well as internal factors like personnel, finance and operations that a business can influence. The micro environment comprises suppliers, customers, competitors and other organizations a business interacts with. Macro environmental factors such as sociological, technological and economic conditions also shape the broader business climate.
What exactly is business environment?
What are the constituents of a business environment?
Identify & examine three classes of business environment?
What is the behaviour and performance outcomes of management for each class of business environment?
Business Environment Scanning and analysis (BESA).
What are the benefits of conducting a BESA?
Where should you focus the analysis?
Macro Environment Analysis (BESA).
Using the PESTEL model to conduct macro environment analysis.
Where should you focus the analysis?
What are the attributes of an excellent macro-environment analysis?
This document discusses customer relationship management (CRM). It defines CRM as a business strategy to understand, anticipate, and respond to customer needs to grow relationships. There are five types of CRM: analytical, collaborative, operational, geographic, and sales intelligence. The purpose of CRM is to create value for customers and the company. Implementing CRM requires a strategic review and addressing infrastructure, vendors, and future needs. Technology like loyalty cards and CRM software help gather customer data to personalize service. Benefits include reduced costs, increased satisfaction, and long term profitability.
A brief overview of the relationship between business and the social environment, touching on corporate social responsibility and the effect of social changes on business.
This document discusses different types of crises including financial, technological, malevolence, natural, deception, and workplace violence. It provides examples for each type such as the Kingfisher Airlines financial crisis, the Exxon Valdez oil spill technological crisis, and the Tylenol murders malevolence crisis. The document also discusses crisis management and provides an example of Union Carbide's unsuccessful management of the Bhopal gas tragedy and Pepsi's successful handling of a 1993 tampering crisis through effective communication.
This document discusses corporate strategy and strategic management. It begins by defining strategy as a company's plan to attract customers, position itself in the market, compete successfully, and achieve objectives. A strategy must evolve in response to competitors, customers, technology, and market conditions. The document then discusses strategic vision, mission statements, core competencies, competitive advantage, and strategic analysis including PEST and Porter's Five Forces frameworks. It emphasizes that strategic management involves developing a strategic vision, analyzing the internal and external environment, and executing the strategy.
This document provides an overview of strategic analysis methods and frameworks. It discusses conducting an external analysis of industries and competitors to understand competitive conditions. Internal analysis methods like SWOT and value chain analysis are also covered. The document emphasizes understanding both the internal and external environment to develop a strategic vision and select the best strategy. Key frameworks discussed include Porter's 5 forces, strategic group mapping, and analyzing the attractiveness and risks of different industries.
This document provides an overview of strategic analysis techniques used to understand a company's internal and external environment. It discusses environmental scanning, situational analysis using SWOT and TOWS matrices, industry and competitive analysis methods like Porter's 5 Forces and strategic group mapping. Product portfolio analysis techniques like BCG matrix and product life cycle are also covered. The document aims to equip readers with frameworks to evaluate a company's strategy and make strategic decisions.
Strategic plans often fail for several reasons: inability to predict competitors' reactions; overestimating capabilities; poor coordination; lack of management commitment; failure to obtain employee commitment; underestimating time requirements; and poor communication. Key factors include not involving stakeholders, lack of follow through, and failure to manage change or understand customers.
This document provides an overview of a SWOT analysis. It explains that a SWOT analysis links internal advantages/disadvantages with external environmental factors to understand a business's strengths, weaknesses, opportunities, and threats. Strengths and weaknesses are internal, like market share or product quality. Opportunities and threats are external, such as new markets or competition. The analysis identifies a firm's resources and capabilities as strengths or lack thereof as weaknesses. It also examines potential opportunities in the environment or threats from factors such as new technologies. The SWOT framework provides information to match a business's strategy to its competitive situation.
This document provides an overview of key concepts in managerial economics. It discusses how managerial economics uses economic analysis to help managers make optimal business decisions given scarce resources. Some key points covered include: the role of the manager is to make choices among alternatives to maximize firm value; firms must minimize costs and make rational investment decisions; microeconomics provides the methodology for analyzing supply, demand, production and costs. Porter's 5 forces framework is also introduced to analyze factors that impact industry profitability.
How to Grasp terminologies like Strategy and operation in basic level, and demonstrate this understanding in real life , i am taking the hand for how the strategy and operation should work together for safe and sustainable business run
This document discusses assessing market and industry attractiveness by analyzing them at both the macro and micro level. At the macro level, trends in the demographic, sociocultural, economic, regulatory, technological, and natural environments are examined. At the micro level, the market is analyzed to identify customer pain points and benefits provided, while the industry is analyzed based on proprietary capabilities and resources. Seven domains for evaluating opportunities are introduced: market attractiveness, industry attractiveness, mission fit, ability to execute critical success factors, network and connections, risk propensity, and responsiveness to change.
Environmental scanning in strategic management involves analyzing internal and external factors that impact an organization. The internal environment considers resources like human capital, technology, and corporate culture to identify strengths and weaknesses. The external environment analyzes factors like competition, market trends, and regulations to identify opportunities and threats. By understanding these internal and external factors, organizations can optimize resources, ensure growth and survival, and make productive long-term strategic decisions.
This is part two of the discourse on the marketing environment.
To better understand this, take a backward look at part one of the slides. The marketing environment is an attempt to structure firms in such a way that they can interact with the surrounding even in the illumination of making profits daily!
Chapter 5 The External, Industry, and Competitive Analysis.pptTeshome48
This document discusses analyzing a firm's external environment and industry competition. It covers performing external environmental analysis to identify opportunities and threats. Key parts of the analysis include scanning, monitoring, forecasting and assessing the general environment. The document also discusses Porter's five forces model of competition and how the bargaining power of suppliers and buyers, threat of substitutes, and intensity of rivalry impact industry attractiveness and profit potential. It defines strategic groups within an industry and notes the importance of competitor analysis.
F12 course and enviro models student versionPhilip Miciula
This document discusses models for analyzing a firm's external environment, including the course model, Diamond-E model, PEST analysis, and Porter's five forces. It explains how to conduct an external analysis by evaluating political, economic, social, technological factors and the competitive forces in an industry. The benefits of external analysis are understanding opportunities and threats, while challenges include obtaining accurate, up-to-date information.
This document provides an overview of SWOT analysis, which examines an organization's internal strengths and weaknesses as well as external opportunities and threats. Strengths are beneficial qualities like resources and expertise, while weaknesses are deficiencies. Opportunities arise from favorable external conditions, and threats stem from potential problems in the environment. The document also gives examples of strengths, weaknesses, opportunities, and threats for a start-up business, and provides exercises to identify these factors in scenarios.
Lesson 4 OMTE 001 Environments And Strategic Management.pptxRodantesRivera3
The document discusses strategic management and how a company's strategy is influenced by analyzing its external environment and internal strengths and weaknesses. It explains frameworks for evaluating the business environment like PESTEL and Porter's Five Forces, and tools for situational analysis including SWOT. Additionally, it covers the stages of strategic management, different types of strategies, and how factors of the external environment can impact a company's strategy.
Industry analysis, swot & portfolio analysis sparebwire sedrick
This document provides an overview of how to analyze an industry. It discusses that a firm should compare its operations to its best competitors. Key aspects to examine include the level of competition, technologies used, influences from other stakeholders, and key success factors. The document also outlines how to analyze a industry's key sectors including customers, suppliers, competitors, and industrial trends in line with the industry's life cycle. It provides questions to consider for each sector to identify opportunities and threats. Finally, it discusses Porter's five competitive forces model for analyzing competitive threats in an industry.
1. The document discusses strategic management and planning. It introduces strategic planning boards, different management levels, and models for strategic management.
2. Key aspects of strategic management covered include external and internal scanning, analyzing opportunities/threats and strengths/weaknesses, developing long-term objectives and strategies, and implementing, measuring, and evolving strategies.
3. Critical factors to consider in strategic management are the legal, economic, technological, customer, competitor, physical, political, and social environments that can impact an organization.
This document provides an overview of key financial planning concepts including pricing methods, sales forecasting, profit and loss forecasting, and cashflow forecasting. It discusses cost-oriented pricing, determining costs, sales assumptions, calculating costs per unit, competitor pricing, and creating forecasts for sales, profits, and cashflow to plan business finances. The goal is to help understand essential financial metrics and strategies for setting prices, projecting revenues and costs, and managing business cashflow.
The document provides an overview of different business structures in the UK, including sole trader, partnership, limited company, franchise, company limited by guarantee, community interest company, and charitable incorporated organisation. It discusses the advantages and disadvantages of each structure and the types of insurance businesses may need, such as employers liability, public liability, and professional indemnity. It also covers the importance of separate business bank accounts and types of finances to track for a business.
This document provides an overview of the new product development process, including key phases and considerations. It discusses defining problems from the customer perspective by understanding customer jobs, pains, and gains. Various screening and testing methods are presented for evaluating new product concepts, such as focus groups, prototyping, and market testing. Business planning elements like financial forecasts, target setting, and launch checklists are also reviewed. Finally, common causes of new product failures are summarized, emphasizing the importance of understanding customers, markets, and competitors to develop successful new offerings.
The document provides an overview of key marketing concepts including identifying and understanding customers, creating personas, explaining the differences between features, benefits, and advantages, and how to plan a marketing communication strategy. It discusses gaining an understanding of marketing, identifying the right target customers, creating customer personas, explaining the difference between features, benefits, and advantages, communicating benefits effectively, differences in marketing services, and how to plan marketing communications.
The document discusses business models and their key components. It defines a business model as explaining how a company works by answering questions about who the customer is, what the customer values, and how the company makes money. It then covers the main aspects of a business model canvas including: value proposition, customer segments, channels, customer relationships, key activities, key resources, key partners, revenue streams, and cost structure. It emphasizes that a business model describes how an organization delivers value to its customers.
This document provides guidance on action planning to achieve business goals. It instructs the reader to identify a single, measurable wildly important goal with a deadline. It then has the reader list all current business activities and identify which are helping or hindering goal progress. The reader is guided to organize activities into an Eisenhower matrix based on urgency and importance to determine the order. Finally, it discusses identifying dependencies between activities to create a critical path and schedule tasks using a Gantt chart. The reader is also advised to hold themselves accountable with weekly reviews of progress and challenges.
The document discusses various aspects of finance, financial planning, and pricing strategies. It provides information on setting prices based on costs, competitors, and customer value. Key points include determining direct and fixed costs to calculate cost per unit, forecasting sales and profits, and creating cashflow forecasts to predict cash balances over time. Different pricing methods like cost-based, competition-based, and value-based approaches are examined, along with tips for negotiating prices and using dynamic pricing models.
The document provides guidance on creating effective pitches for different audiences and situations. It discusses the differences between presentations and pitches, when to use a pitch, and how to structure pitch decks. Examples are given for investor and sales prospect pitches, including recommended content for each slide. The document also discusses features, promises, business pain, and benefits to address when pitching and gives tips for an effective opening and backing up a pitch with facts and case studies.
This document summarizes the objectives and content covered in a graduate boot camp session on action planning and project management. The session covered: understanding project management; identifying individual actions to achieve goals; ordering actions effectively; estimating time; understanding critical paths; and ways for businesses to grow. Attendees learned tools for goal setting, mapping dependencies between tasks, creating Gantt charts, roadmapping, and monitoring progress. They practiced applying these concepts by decomposing goals into tasks, ordering tasks to make a cup of tea, and creating development timelines for their own businesses in the short and long term.
This document provides an overview of marketing concepts covered in a boot camp session, including competition, substitutes, customer identification and personas, benefits versus features, and the differences between marketing products and services. The session aims to help participants understand basic marketing principles for their business, such as identifying the right target customers, communicating benefits effectively, and planning a marketing strategy. Key topics covered include competition analysis, customer profiling, creating customer personas, and distinguishing features, advantages and benefits.
The document provides an overview of key business administration topics including: business structures (sole trader, partnership, limited company etc.), types of insurance, opening a business bank account, invoicing, and tracking business income and expenses. It emphasizes the importance of choosing the right legal structure and keeping accurate financial records.
This document discusses business models and their key components. It defines a business model as the story that explains how an enterprise works by answering fundamental questions about who the customer is, what value is provided to the customer, and how the business generates revenue. It then discusses the key components of a business model canvas including value proposition, customer segments, channels, customer relationships, key activities, key resources, key partners, revenue streams, and cost structure. It emphasizes understanding these components to create a tangible business model and addresses considering external forces like competition and substitutes that may impact the business model.
The key activities and key resources sections of the business model canvas are described. Key activities are the important actions a company must take to operate successfully and can include production, problem-solving, and platform/network development. Key resources are the most important assets required and can be physical, human, financial, or intangible. Examples of key activities and resources for different companies like Gillette, AirBnB, and Kelly's Lemonade Stand are provided. Case studies on Dyson and Ikea highlight how their key activities and resources allow them to differentiate and reduce costs. The document concludes with differentiating resources and activities into core competencies and testing the feasibility of activities and access to resources.
Key business activities you need to consider before starting up. Different types of company, opening a business bank account, how to name your business to name a few
The document provides an overview of key concepts for developing a business model canvas. It discusses the following components in 3 sentences or less each:
Value Proposition - How a business creates value for customers through elements like newness, performance, customization and more. Customer Segments - The specific target customers a business aims to serve. Channels - How customers are reached and engaged at different stages. Customer Relationships - The type of relationship a business has with its customers.
Key Activities - Critical things a business must do to operate. Key Resources - Important assets required like physical, intellectual, human and financial resources. Key Partners - Suppliers and partners needed. Revenue Streams - How value is captured through various revenue types like
The document provides guidance on preparing to launch a new business. It discusses the importance of understanding your financial position by forecasting sales and costs, creating budgets, and calculating runway. Additional topics covered include building a network, creating goals and plans, and getting legal elements in order such as registering the business, obtaining insurance, and drafting terms and conditions. The document concludes with tips on areas like researching the industry, knowing customers, determining value, setting the right price, effective communication strategies, and seeking advice.
Social media can be used effectively for business purposes through paid, earned, and owned channels. It is important to engage customers through two-way communication on interactive sites. Goals, audiences, messages, and feedback should be considered when developing a social media strategy. Measurement of results is also key to determining if the strategy is working.
The document provides an overview of key marketing concepts including:
- Defining marketing and its objectives such as understanding customer needs.
- Identifying target customers and creating customer personas.
- Understanding the differences between features, benefits, and advantages when communicating value to customers.
- Segmenting consumer and business customers.
- The differences between marketing products and services.
- Developing a marketing communications plan covering objectives, audiences, messaging, and media.
Building Your Employer Brand with Social MediaLuanWise
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In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
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Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
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2. Most people’s view of strategy
Strengths Weaknesses
Opportunities Threats
SWOT
3. Strategy
What is strategy
• Likely to be involved with the long term direction of the organisation,
i.e. 3-5 years
• Likely to involve all the activities of an organisation
• Usually the decisions are about trying to gain an advantage over the
competition.
• They normally attempt to match the activities of an organisation to its
external operating environment
• They can be affected by the values and expectations of the
organisations stakeholders. (Individuals or organisations that are
affected by the organisations decisions, i.e. customers)
4. Strategy
Strategy Defined
“Strategy is the direction and scope of an organisation over the long
term, which achieves advantage in a changing environment
through its configuration of resources and competences with the
aim of fulfilling stakeholder expectations”
Johnson and Scholes (2005)
Lost Boy: “Injuns! Let’s go get em!”
John Darling: “Hold on a minute. First we must have a strategy”
Lost Boy: “Uhh? What’s a strategy?”
John Darling: “Its, er…. It’s a plan of attack.”
Walt Disney’s Peter Pan
In Grant (2002)
6. Small Business Strategic Route MapSmall Business Strategic Route Map
Internal AssessmentInternal Assessment External AssessmentExternal Assessment
PhysicalPhysical FinancialFinancial HumanHuman IntangibleIntangible MicroMicro MacroMacro
PortersPorters BenchmarkBenchmark PESTLEPESTLEVRIOVRIO
Strengths / WeaknessesStrengths / Weaknesses Opportunities / ThreatsOpportunities / Threats
SWOTSWOT
TOWSTOWS
SuitabilitySuitability AcceptabilityAcceptability FeasibilityFeasibility
Strategy for GrowthStrategy for Growth
7. External
Macro Environment - PESTLE analysis
• Political
• Economic
• Social
• Technological
• Legal
• Environmental
8. External
• Political future
− Political parties and alignments at a local, national level and European level
− Legislation – i.e. taxation and employment law
− Relations between the government and the organisation
− Government attitude towards monopolies and competition
9. External
• Economic future
− Inflation
− Consumer expenditure and disposable income
− Interest rates
− Currency fluctuations and exchange rates
− Public and private sector investment
− Energy, transport and communication costs
10. External
• Social Future
− Shifts in values and culture
− Changes in lifestyle
− Attitudes to work and leisure
− Demographic changes – for example changes in age variations of the population
11. External
• Technological Future
− Local, regional and national government investment policy
− New patents and products
− Research initiatives
− Speed of change and adaptation to new technologies
− Level of R+D expenditure
12. External
• Environmental future
− Green issues and policies that effect the environment
− Renewable energies
− Rubbish, waste and its disposal
13. External
• Legal future
− Competition law and government policy
− Employment and safety law
− Product safety issues
14. External
• Micro environment
− Five Forces model helps identify the changes in another sources of competition
within an industry
− Each force is not independent of each other. Pressures from one can cause
Competitive
Rivalry
Potential
Entrants
Buyers
Substitutes
Suppliers
Threat of
Entrants
Bargaining
Power
Threat of
Substitutes
Bargaining
Power
15. • Threat of entry
− Dependent upon the ability to overcome the barriers to entry
− These factors need to be overcome to compete successfully
− They can be viewed as providing only delays and not permanent barriers to
entry
− Economies of scale
− Capital requirement of entry
− Access to distribution channels
− Experience
− Expected retaliation
− Legislation or government action
− Differentiation
16. • Threat of substitutes
− Substitution reduces demand for a particular class of products or services, e.g.
email reducing the demand for postal services
− This depends on whether the substitute provides a higher perceived benefit or
value
− Substitution may take different forms
− Product for product substitution – email vs postal service
− Substitution of need – more reliable appliances require less maintenance
− Generic substitution – indirect competition
17. • Power of buyers and suppliers
− Buyer power high when
− Few buyers
− Alternative sources of supply
− Component or material cost is high percentage of total cost
− Switching cost is low
18. • Power of buyers and suppliers
− Supplier power high when:
− Few suppliers
− Switching costs are high
− The brand of the supplier is powerful
20. Development Growth Shakeout Maturity Decline
Few early adopters Growing adopters Growing selectivity of
purchase
Saturation of users
Repeat purchase
alliance
Drop off in usage
Few competitors Entry of competitors
Fight for share
Undifferentiated
product / services
Many competitors
Likely price cutting for
volume
Shakeout of weakest
competitors
Fight to maintain
market share
Difficulties in gaining
new share
Emphasis on efficiency
/ low cost
Exit of some
competitors
21. Internal
Internal Resource Audit
• Tangibles
− Physical – i.e. office space, production space
− Finances – i.e. available budget / finances
− Human – i.e. the skills and experiences of the staff
• Intangibles
– i.e. brand awareness, service quality
22. Internal
Typical Audit Questions
• Physical
− What physical space is there?
− Is there room for expansion?
− Is there any unique / specialist space?
− Is there any specific / unique equipment?
23. Internal
• Financial
− How strong is the financial position of the organisation?
− How is the organisation funded?
− Is there a reliance on public sector funding?
− Is there free capital for expansion / development?
24. Internal
• Human
− Have the staff got specific / unique skills and experiences?
− How strong is the contact base for each member of staff?
− What are the recruitment strategies?
− How are the staff motivated?
− What is the turnover of staff?
25. Internal
• Intangible resources
− How strong is the brand of the organisation?
− How loyal are the customers?
− What relationships have the staff built?
− What is the reputation of the company?
− What are the perceived levels of service?
26. Resources, competences and competitive advantage
Same as
competitors’
or easy to
imitate
Better than
competitors’
and difficult to
imitate
Resources
Competences
Threshold
Resources
Threshold
Competences
Unique
Resources
Core
Competences
27. • Translating resources to competences
− Competences develop over time within an organisation
− Some are so difficult to imitate that they become a competitive advantage.
− These are known as “core competences”
− It is the identification of these that is important within the internal analysis.
29. • Derived SWOT and TOWS
− Once we have the five factors for each aspect of the SWOT
− Now investigate the relationships and implications of the factors.
−How can strengths be used to take advantage of opportunities?
−How can strengths be used to avoid or defuse threats?
−How can weaknesses be overcome to take advantage of
opportunities?
−How can weaknesses be overcome to counteract or minimise
threats?
TOWS matrix investigates these relationships
31. • SO Strategies:
− Generate strategies that use strengths to take advantage of opportunities
• ST Strategies
− consider a business’ strengths as a way to avoid threats
• WO Strategies
− Attempt to take advantage of opportunities by overcoming weaknesses
• WT Strategies
− Are basically defensive and primarily act to minimise weaknesses and avoid
threats
32. • Success Criteria
How to evaluate the strategies formed from the TOWS exercise
− Suitability
The extent to which new strategies would fit with future trends and changes in
the environment and how the strategy might stretch and exploit the core
competences
− Acceptability
Concerned with the expected performance outcomes. Will the strategy deliver
what is expected?
− Feasibility
Can the strategy be made to work in practice?
33. • Suitability
Do the strategies:
− Exploit opportunities in the environment and avoid threats
− Capitalise on an organisations strengths and avoid or remedy weaknesses
− Address stakeholder expectations
• The relative suitability of strategic options can be understood by:
− Ranking
− Decision trees
− Scenarios
34. • Acceptability
− Some criteria for understanding acceptability of strategic options:
−Profitability
−Cost Benefit analysis
−Sensitivity analysis
−Stakeholder reactions
• Feasibility
− Financial feasibility
− Resource deployment
35. Summary
• Environmental influences in two ways
−Macro environment – general influences
−Micro environment – specific to the industry / sector
• Basis of all effects from the environment are dynamic, e.g. changes over
time, changes to competitors
• Therefore organisations need to continually review and address these
environmental changes
• Strategic capability is the ability to provide products or services with
features that are valued by customers.
• Competitive advantage is therefore achieved by organisations that are able
to do this better that their competitors in ways that are difficult to imitate
36. • Strategic capability starts with resources. Some resources may be unique
to an organisation and be the basis of competitive advantage.
• Some activities or processes may be core competencies that underpin an
organisations competitive advantage
• Strategic competitive advantage can be obtained by matching external
factors with an organisations core competences.
• Once a series of strategies have been derived from the TOWS matrix each
one should be assessed.
• The one strategy that “fits” across the suitability, acceptability and
feasibility measurements can be implemented
• Implementation can be difficult but for small businesses it can be much
easier than larger businesses – speed boat vs oil tanker!