This document discusses strategies for local electronic governance. It begins by defining key concepts like governance, local governance, electronic governance, and local electronic governance. Local electronic governance refers to the strategic use of ICT by local governments and other local actors to enable and transform governance activities at the local level. The document outlines its goals, which include understanding local electronic governance strategies and identifying best practices. It provides an overview of the topics that will be covered, such as foundational concepts, e-governance strategy models, local e-governance strategies, and best practices.
CHALLENGES AND PROSPECTS OF DECENTRALISATION IN LESOTHOJohn1Lorcan
Decentralisation facilitates participation and helps deepen democracy. Nevertheless, it has been confronted with diverse challenges in Lesotho. First, the process has not succeeded to improve participation relative to the traditional system that preceded it. Second, it pitted the chiefs against counsellors. Third, it is hampered by lack of financial resources, human resources and the central government’s tendency to intrude in local government’s affairs and dictate the course of action. However, the prospects demonstrate that there ispolitical will to decentralise although there is still need to addresssome challenges. Firstly, the central government has to devolve financial powers to the local units.Secondly, it has to ensure a smooth relationship between counsellors and chiefs and continue augmenting the budget allocated to the local government. Finally, it has to promote the use of internet technology and consider making chieftainship the last sub-unit of the local government
E-Governance and the ICT Legislative Frameworktheijes
This study assesses the effect of ICT policies and practices toward ensuring the governance supported by information sharing in Tanzania. Logically, the work is organized in four main categories. The first category introduces the study through providing the background, statement of the problem and objectives. This part is followed by a research method. The study was based on interpretive principles, and it used secondary data to arrive to its conclusions. The analysis is conducted through grouping elements, which responds to the same pattern of the study, under the same section. The last part of the study provides the conclusion and recommendations to the local legislative framework
Evaluation of the Factors Affecting Community Policing Project in Teso South ...paperpublications3
Abstract: This research sought to evaluate the factors affecting community policing project. The research objective was, to determine the influence of committee structures on effective implementation of community policing projects. The research employed case study design which used qualitative and quantitative research methods. Primary data from interviews and questionnaires, secondary data from sources such as books, journals and official reports as well as internet sources were used. Simple and stratified random sampling technique was used to identify a sample 245 respondents from a population of 510.Data was analyzed using SPSS version 16 and Ms Excel software. The research established that unclear legal and institutional framework of CP committee structures affect effective implementation of CP project. The study recommends for a comprehensive membership in CP committees by ensuring that at least one third of the members represent women, youth and the disables in compliance with the constitution.
Factors Influencing Implementation of CDF Projects in Secondary Schools in Mo...paperpublications3
Abstract: Constituency Development Fund (CDF) came into existence in Kenya after the National Rainbow Coalition (NARC) came into power with the enactment of CDF Act in 2003, subsequently amended in 2007. The CDF forms one of the devolved funds channeled by central government to the constituencies. It aims at supporting development projects in the constituencies. Over ten years after its inception, various achievements have been made although there is continuous outcry from stakeholders on the ineffective management of the projects funded by CDF. This is blamed on the ineffective management framework of Constituency Development Fund Committees (CDFC). This study looked at the factors influencing project implementation process of CDF projects in the education sector in Mosop Constituency, Nandi County, Kenya, with a view to establishing more effective ways of implementing the projects. The study reviewed literature on some past studies and evaluated their contribution to the objectives of this study. Descriptive survey design was used in carrying out the study and entailed the collection of both qualitative and quantitative data. This design was deemed appropriate for this study because it shows clearly the relationships that may exist between the variables. 20 schools were sampled for the study. The intended respondents were 20 Principals, 20 PTA Chairpersons and 20 BOM Chairpersons. The stratified random sampling technique was used in order to cover the different categories of players that were involved in the implementation process. Purposive sampling was used to select 10 CDF officers and 10 community members who had had previous experience in CDF management to provide information on CDF. The study gives recommendations on a number of issues that need to be attended to in order to bring about a more efficient and effective utilization of CDF assistance especially in the education sector. These recommendations especially address the roles played by Principals as well as Chairpersons of PTA and BOM respectively. The study also tried to show whether school Principals have competency in planning, supervising and monitoring of school projects. Similarly it tried to show whether PTA and BOM Chairpersons have the capacity to assist principals in project implementation.
This study is on the practice of university and municipal based community radio stations in
Ethiopia. The study focuses on owners’ intervention and community members’ participation in the
administration and production of news and programmes
CHALLENGES AND PROSPECTS OF DECENTRALISATION IN LESOTHOJohn1Lorcan
Decentralisation facilitates participation and helps deepen democracy. Nevertheless, it has been confronted with diverse challenges in Lesotho. First, the process has not succeeded to improve participation relative to the traditional system that preceded it. Second, it pitted the chiefs against counsellors. Third, it is hampered by lack of financial resources, human resources and the central government’s tendency to intrude in local government’s affairs and dictate the course of action. However, the prospects demonstrate that there ispolitical will to decentralise although there is still need to addresssome challenges. Firstly, the central government has to devolve financial powers to the local units.Secondly, it has to ensure a smooth relationship between counsellors and chiefs and continue augmenting the budget allocated to the local government. Finally, it has to promote the use of internet technology and consider making chieftainship the last sub-unit of the local government
E-Governance and the ICT Legislative Frameworktheijes
This study assesses the effect of ICT policies and practices toward ensuring the governance supported by information sharing in Tanzania. Logically, the work is organized in four main categories. The first category introduces the study through providing the background, statement of the problem and objectives. This part is followed by a research method. The study was based on interpretive principles, and it used secondary data to arrive to its conclusions. The analysis is conducted through grouping elements, which responds to the same pattern of the study, under the same section. The last part of the study provides the conclusion and recommendations to the local legislative framework
Evaluation of the Factors Affecting Community Policing Project in Teso South ...paperpublications3
Abstract: This research sought to evaluate the factors affecting community policing project. The research objective was, to determine the influence of committee structures on effective implementation of community policing projects. The research employed case study design which used qualitative and quantitative research methods. Primary data from interviews and questionnaires, secondary data from sources such as books, journals and official reports as well as internet sources were used. Simple and stratified random sampling technique was used to identify a sample 245 respondents from a population of 510.Data was analyzed using SPSS version 16 and Ms Excel software. The research established that unclear legal and institutional framework of CP committee structures affect effective implementation of CP project. The study recommends for a comprehensive membership in CP committees by ensuring that at least one third of the members represent women, youth and the disables in compliance with the constitution.
Factors Influencing Implementation of CDF Projects in Secondary Schools in Mo...paperpublications3
Abstract: Constituency Development Fund (CDF) came into existence in Kenya after the National Rainbow Coalition (NARC) came into power with the enactment of CDF Act in 2003, subsequently amended in 2007. The CDF forms one of the devolved funds channeled by central government to the constituencies. It aims at supporting development projects in the constituencies. Over ten years after its inception, various achievements have been made although there is continuous outcry from stakeholders on the ineffective management of the projects funded by CDF. This is blamed on the ineffective management framework of Constituency Development Fund Committees (CDFC). This study looked at the factors influencing project implementation process of CDF projects in the education sector in Mosop Constituency, Nandi County, Kenya, with a view to establishing more effective ways of implementing the projects. The study reviewed literature on some past studies and evaluated their contribution to the objectives of this study. Descriptive survey design was used in carrying out the study and entailed the collection of both qualitative and quantitative data. This design was deemed appropriate for this study because it shows clearly the relationships that may exist between the variables. 20 schools were sampled for the study. The intended respondents were 20 Principals, 20 PTA Chairpersons and 20 BOM Chairpersons. The stratified random sampling technique was used in order to cover the different categories of players that were involved in the implementation process. Purposive sampling was used to select 10 CDF officers and 10 community members who had had previous experience in CDF management to provide information on CDF. The study gives recommendations on a number of issues that need to be attended to in order to bring about a more efficient and effective utilization of CDF assistance especially in the education sector. These recommendations especially address the roles played by Principals as well as Chairpersons of PTA and BOM respectively. The study also tried to show whether school Principals have competency in planning, supervising and monitoring of school projects. Similarly it tried to show whether PTA and BOM Chairpersons have the capacity to assist principals in project implementation.
This study is on the practice of university and municipal based community radio stations in
Ethiopia. The study focuses on owners’ intervention and community members’ participation in the
administration and production of news and programmes
Levelof Awareness among Professionals in the Nigerian Construction Industry o...IJERA Editor
This is a survey that investigates the awarenessof professionals and other participants in the Nigerian construction industry in the use of public private partnership and its variant methods in procuring infrastructure in Nigeria.The paper assesses the variants of PPP in infrastructure development, identifies the issues and benefits associated with PPP and factors that affect the choice of the variants. The study employs structured questionnaire to gather pertinent data from the consulting firms of practicing professionals and other practitioners in the built environment in Nigeria such as; 1. Quantity Surveyors; 2. Architects; 3. Engineers; 4. Builders. 5. Land Surveyors; 6. Lawyers. Thereafter, stratified random and purposive sampling technique was used in the selection of respondents to the survey questionnaire. Result shows that Nigeria began to use PPP for project procurement in the mid to late 1990s and the trend is expected to continue into the future, with positive impact on the private and public sectors. The study also, finds that BOT a variant of PPP is the most commonly used with a mean weighted value of 6.78 or 68%; ranked first with 28.4% of respondents. Followed by SC with 23.9%; MC with 19.4%; CC with 13.9%; JVP with 10.5% and PFI with 4.5 respectively. This survey concludes that government should partner more with the private investors in the provision of infrastructure in the face of dwindling resources of government; it also recommends that; 1. PPP and its variants should be popularized through organized workshops and seminars; 2. Its advantages should be propagated to attract local and foreign investors; 3. PPP and its variants should be used to mitigate the challenges facing the traditional method of procurement of infrastructures
The adoption and challenges of electronic voting technologies within the sout...IJMIT JOURNAL
Literature has shown that countries such as Brazil and India have successfully implemented electronic
voting systems and other countries are at various piloting stages to address many challenges associated
with manual paper based system such ascosts of physical ballot paper and other overheads, electoral
delays, distribution of electoral materials, and general lack of confidence in the electoral process. It is in
this context that this study explores how South African can leverage the opportunities that e-voting
presents. Manual voting is often tedious, non-secure, and time-consuming, which leads us to think about
using electronic facilities to make the process more efficient. This study proposes that the adoption of
electronic voting technologies could perhaps mitigate some of these issues and challengesin the process
improving the electoral process. The study used an on-line questionnaire which was administered to a
broader group of voters and an in-depth semi-structured interview with the Independent Electoral
Commission officials. The analysis is based on thematic analysis and diffusion of innovations theory is
adopted as a theoretical lens of analysis. The findings reveal that relative advantage, compatibility and
complexity would determine the intentions of South African voters and the Electoral Management Bodies
(IEC) to adopt e-voting technologies. Moreover, the findings also reveal several other factorsthat could
influence the adoption process. The study is limited to only voters in Cape Town and these voters were
expected to have some access to the internet. The sample size limits the generalizability of the findings of
this study.
A framework for IoT-enabled environment aware traffic management IJECEIAES
Vehicular traffic has increased across all over the world especially in urban areas due to many reasons including the reduction in the cost of vehicles, degradation of the quality of public transport services and increased wealth of people. The traffic congestion created by these vehicles causes many problems. Increased environment pollution is one of the most serious negative effects of traffic congestion. Noxious gases and fine particles emitted by vehicles affect people in different ways depending on their age and present health conditions. Professionals and policy makers have devised schemes for better managing traffic in congested areas. These schemes suffer from many shortcomings including the inability to adapt to dynamic changes of traffic patterns. With the development of technology, new applications like Google maps help drivers to select less congested routes. But, the identification of the best route takes only the present traffic condition on different road segments presently. In this paper the authors propose a system that helps drivers select routes based on the present and expected environment pollution levels at critical points in a given area.
Evaluations of community policing project for peace and security in West Poko...paperpublications3
Abstract: This research sought to examine the evaluation of Community Policing project “Nyumba Kumi Initiative” for peace and security in West Pokot County. The objectives of the study were to establish the extent of community partnership in community policing in West Pokot, assess the nature of personal relationship (citizen involvement) in the improvement of security situation in West Pokot County and suggested effective strategies for peace and security in West Pokot. The study targeted both the security officers and public members who are involved directly or indirectly with security members. Data for this study was obtained from both primary and secondary sources. The study adopted a constructivist (qualitative) and quantitative analysis based in West Pokot with data primarily collected through interviews.. The research was guided by a liberal peace theory which entailed mutual combination of factors used by community policing actors, and other actors on the relevance of peace and security by dealing with the conflict cycle from the structural causes of the struggle to its resolution and the assurance of a peaceful co-existence. The study established that insecurity in West Pokot reoccurs because of the adoption of ineffective methods of peace building, reconciliation and lack of community involvement. The study also found that complementary approach to peace building and policing efforts for long lasting peace is imperative. Today, a policing strategy which incorporates the communities as co-producers of their own security and safety has taken priority as a conflict management tool thus the birth of Community Policing or community oriented- policing. Community policing is one of the more significant recent developments in policing and the notion has been widely discussed and applied around the world. The recommendation established that the variety of conceptions about community policing highlight the complex nature of the notion and the many factors shaping its varied practices; police assumptions as to what constitutes good practice in community policing and what success might look like, deserve to be re-examined. The social constructions that police and citizens hold about community policing provide valuable sources of insight which challenge some of the conventional understandings regarding policing priorities.
Internet Users in Local Language Study - 2007JuxtConsult
The India Online Vernacular Language Report studies the popularity of the activity ,local language content specific usage,Demographic Profile of Local Language Content Users,Socio-Economic Profile,Economic Profile,Net Usage Status,Net Usage Dynamics,Preferred Net Activities,Most Used Websites,Most Used Offline Media Brands,Response to Online Marketing Stimuli,Offline Brands Recalled etc
Organizational Barriers Influencing Local Electronic Government Adoption and ...IAIN Datokarama Palu
Researches in electronic government have indicated a number of organizational barriers that hinder the adoption and implementation of electronic government. This paper proposes a research framework for analyzing how organizational barriers influence the adoption and implementation of e-government at local levels. The framework is constructed based on four organizational dimensions; adaptability, involvement, mission, and bureaucracy drawn from organizational theories and e-government literature. We found that organizational barriers which are identified in major e-government literature link to the dimensions of organizational culture and effectiveness. Our conclusion is that the framework is relevant to understand organizational barriers influencing adoption and implementation of local e-government. The limitation of this study is that the framework has been developed based on the application of a theoretical lens on the e-government literature. It is now necessary to test this model in different contexts.
Juxt Consult India Online 2008 Main ReportJuxtConsult
The India Online study helps in understanding the status and net usage behavior and preferences of online Indians. It not only provides the most recent estimates on the Internet user-ship, growth and penetration in India but also gives a highly ‘insightful’ understanding of the current net usage behavior and preferences of various types of online Indians.
1.IMPACT OF PUBLIC SERVICE DELIVERY
2.SERVICE DELIVERY
3.PUBLIC SERVICE DELIVERY
4.PRIVATE SERVICE DELIVERY
5.WHY WE NEED PUBLIC SERVICE DELIVERY
6.SOME OF KEY PUBLIC SERVICE
7.DIGITAL SERVICE 'E'
8.POSITIVE IMPACT
9.NEGATIVE IMPACT/ CHALLENGES THAT IMPEDE THESE REFORMS INCLUDE
10.AFFECTING GOVERNMENT REFORMS
RTI
11.CITIZENS CHARTER
12.E-GOVERNANCE
13.THANK YOU
Articles - International Journal of Managing Public Sector Information and C...ijmpict
The International Journal of Managing Public Sector Information and Communication Technologies ( IJMPICT ) is a quarterly open access peer-reviewed journal that publishes articles that contribute new results in regards to the use of information and communication technologies (ICT) in the public sector around the world. ICT are becoming fundamental to the operation of government agencies, especially in light of the development of e-government applications and rising citizen expectations. As such, the International Journal of Managing Public Sector Information and Communication Technologies ( IJMPICT )
ISSUES IN THE IMPLEMENTATION OF KATARUNGANG PAMBARANGAY – PHILIPPINE LOCAL JU...ijmpict
An ICT-enabled government provides citizens with improved access to information and services anytime and anywhere. Currently, eighty barangays in the city of San Pablo, Philippines have the means to implement ICT-enabled projects since they are all provided with ICT equipment. However, several barangay transactions are still done manually such as filing and processing complaints at Katarungang Pambarangay, a community-based mechanism for dispute resolution. This study aims to determine the problems encountered in Katarungang Pambarangay, to determine the level of readiness of the barangay in utilizing an information system and to propose a software application as a solution to the problems. The proponents conducted qualitative and quantitative methods. An interview was conducted with a DILG representative to identify the problems. While a survey questionnaire was given to the barangay to determine their readiness in utilizing an e-system. This research analyses the findings and presents recommendations
This project is a short guide that introduce e-governance in South Korea .
It starts with a general presentation of e-governance model in South Korea., followed by the best practices of e-Governance in south korea with several case studies and examples. Finally, a description is given of what steps have to be taken to deal with challenges and problems ofe-governance and how implementation projects can be selected.
Korea has become one of the global e-governance leaders - obtaining the highest scores in E-e-govenance Development Index’ and ‘E-participation Index’. In addition, many of Korea’s e- Governance practices until now have been introduced to the world as the best cases and received worldwide acknowledgement
Levelof Awareness among Professionals in the Nigerian Construction Industry o...IJERA Editor
This is a survey that investigates the awarenessof professionals and other participants in the Nigerian construction industry in the use of public private partnership and its variant methods in procuring infrastructure in Nigeria.The paper assesses the variants of PPP in infrastructure development, identifies the issues and benefits associated with PPP and factors that affect the choice of the variants. The study employs structured questionnaire to gather pertinent data from the consulting firms of practicing professionals and other practitioners in the built environment in Nigeria such as; 1. Quantity Surveyors; 2. Architects; 3. Engineers; 4. Builders. 5. Land Surveyors; 6. Lawyers. Thereafter, stratified random and purposive sampling technique was used in the selection of respondents to the survey questionnaire. Result shows that Nigeria began to use PPP for project procurement in the mid to late 1990s and the trend is expected to continue into the future, with positive impact on the private and public sectors. The study also, finds that BOT a variant of PPP is the most commonly used with a mean weighted value of 6.78 or 68%; ranked first with 28.4% of respondents. Followed by SC with 23.9%; MC with 19.4%; CC with 13.9%; JVP with 10.5% and PFI with 4.5 respectively. This survey concludes that government should partner more with the private investors in the provision of infrastructure in the face of dwindling resources of government; it also recommends that; 1. PPP and its variants should be popularized through organized workshops and seminars; 2. Its advantages should be propagated to attract local and foreign investors; 3. PPP and its variants should be used to mitigate the challenges facing the traditional method of procurement of infrastructures
The adoption and challenges of electronic voting technologies within the sout...IJMIT JOURNAL
Literature has shown that countries such as Brazil and India have successfully implemented electronic
voting systems and other countries are at various piloting stages to address many challenges associated
with manual paper based system such ascosts of physical ballot paper and other overheads, electoral
delays, distribution of electoral materials, and general lack of confidence in the electoral process. It is in
this context that this study explores how South African can leverage the opportunities that e-voting
presents. Manual voting is often tedious, non-secure, and time-consuming, which leads us to think about
using electronic facilities to make the process more efficient. This study proposes that the adoption of
electronic voting technologies could perhaps mitigate some of these issues and challengesin the process
improving the electoral process. The study used an on-line questionnaire which was administered to a
broader group of voters and an in-depth semi-structured interview with the Independent Electoral
Commission officials. The analysis is based on thematic analysis and diffusion of innovations theory is
adopted as a theoretical lens of analysis. The findings reveal that relative advantage, compatibility and
complexity would determine the intentions of South African voters and the Electoral Management Bodies
(IEC) to adopt e-voting technologies. Moreover, the findings also reveal several other factorsthat could
influence the adoption process. The study is limited to only voters in Cape Town and these voters were
expected to have some access to the internet. The sample size limits the generalizability of the findings of
this study.
A framework for IoT-enabled environment aware traffic management IJECEIAES
Vehicular traffic has increased across all over the world especially in urban areas due to many reasons including the reduction in the cost of vehicles, degradation of the quality of public transport services and increased wealth of people. The traffic congestion created by these vehicles causes many problems. Increased environment pollution is one of the most serious negative effects of traffic congestion. Noxious gases and fine particles emitted by vehicles affect people in different ways depending on their age and present health conditions. Professionals and policy makers have devised schemes for better managing traffic in congested areas. These schemes suffer from many shortcomings including the inability to adapt to dynamic changes of traffic patterns. With the development of technology, new applications like Google maps help drivers to select less congested routes. But, the identification of the best route takes only the present traffic condition on different road segments presently. In this paper the authors propose a system that helps drivers select routes based on the present and expected environment pollution levels at critical points in a given area.
Evaluations of community policing project for peace and security in West Poko...paperpublications3
Abstract: This research sought to examine the evaluation of Community Policing project “Nyumba Kumi Initiative” for peace and security in West Pokot County. The objectives of the study were to establish the extent of community partnership in community policing in West Pokot, assess the nature of personal relationship (citizen involvement) in the improvement of security situation in West Pokot County and suggested effective strategies for peace and security in West Pokot. The study targeted both the security officers and public members who are involved directly or indirectly with security members. Data for this study was obtained from both primary and secondary sources. The study adopted a constructivist (qualitative) and quantitative analysis based in West Pokot with data primarily collected through interviews.. The research was guided by a liberal peace theory which entailed mutual combination of factors used by community policing actors, and other actors on the relevance of peace and security by dealing with the conflict cycle from the structural causes of the struggle to its resolution and the assurance of a peaceful co-existence. The study established that insecurity in West Pokot reoccurs because of the adoption of ineffective methods of peace building, reconciliation and lack of community involvement. The study also found that complementary approach to peace building and policing efforts for long lasting peace is imperative. Today, a policing strategy which incorporates the communities as co-producers of their own security and safety has taken priority as a conflict management tool thus the birth of Community Policing or community oriented- policing. Community policing is one of the more significant recent developments in policing and the notion has been widely discussed and applied around the world. The recommendation established that the variety of conceptions about community policing highlight the complex nature of the notion and the many factors shaping its varied practices; police assumptions as to what constitutes good practice in community policing and what success might look like, deserve to be re-examined. The social constructions that police and citizens hold about community policing provide valuable sources of insight which challenge some of the conventional understandings regarding policing priorities.
Internet Users in Local Language Study - 2007JuxtConsult
The India Online Vernacular Language Report studies the popularity of the activity ,local language content specific usage,Demographic Profile of Local Language Content Users,Socio-Economic Profile,Economic Profile,Net Usage Status,Net Usage Dynamics,Preferred Net Activities,Most Used Websites,Most Used Offline Media Brands,Response to Online Marketing Stimuli,Offline Brands Recalled etc
Organizational Barriers Influencing Local Electronic Government Adoption and ...IAIN Datokarama Palu
Researches in electronic government have indicated a number of organizational barriers that hinder the adoption and implementation of electronic government. This paper proposes a research framework for analyzing how organizational barriers influence the adoption and implementation of e-government at local levels. The framework is constructed based on four organizational dimensions; adaptability, involvement, mission, and bureaucracy drawn from organizational theories and e-government literature. We found that organizational barriers which are identified in major e-government literature link to the dimensions of organizational culture and effectiveness. Our conclusion is that the framework is relevant to understand organizational barriers influencing adoption and implementation of local e-government. The limitation of this study is that the framework has been developed based on the application of a theoretical lens on the e-government literature. It is now necessary to test this model in different contexts.
Juxt Consult India Online 2008 Main ReportJuxtConsult
The India Online study helps in understanding the status and net usage behavior and preferences of online Indians. It not only provides the most recent estimates on the Internet user-ship, growth and penetration in India but also gives a highly ‘insightful’ understanding of the current net usage behavior and preferences of various types of online Indians.
1.IMPACT OF PUBLIC SERVICE DELIVERY
2.SERVICE DELIVERY
3.PUBLIC SERVICE DELIVERY
4.PRIVATE SERVICE DELIVERY
5.WHY WE NEED PUBLIC SERVICE DELIVERY
6.SOME OF KEY PUBLIC SERVICE
7.DIGITAL SERVICE 'E'
8.POSITIVE IMPACT
9.NEGATIVE IMPACT/ CHALLENGES THAT IMPEDE THESE REFORMS INCLUDE
10.AFFECTING GOVERNMENT REFORMS
RTI
11.CITIZENS CHARTER
12.E-GOVERNANCE
13.THANK YOU
Articles - International Journal of Managing Public Sector Information and C...ijmpict
The International Journal of Managing Public Sector Information and Communication Technologies ( IJMPICT ) is a quarterly open access peer-reviewed journal that publishes articles that contribute new results in regards to the use of information and communication technologies (ICT) in the public sector around the world. ICT are becoming fundamental to the operation of government agencies, especially in light of the development of e-government applications and rising citizen expectations. As such, the International Journal of Managing Public Sector Information and Communication Technologies ( IJMPICT )
ISSUES IN THE IMPLEMENTATION OF KATARUNGANG PAMBARANGAY – PHILIPPINE LOCAL JU...ijmpict
An ICT-enabled government provides citizens with improved access to information and services anytime and anywhere. Currently, eighty barangays in the city of San Pablo, Philippines have the means to implement ICT-enabled projects since they are all provided with ICT equipment. However, several barangay transactions are still done manually such as filing and processing complaints at Katarungang Pambarangay, a community-based mechanism for dispute resolution. This study aims to determine the problems encountered in Katarungang Pambarangay, to determine the level of readiness of the barangay in utilizing an information system and to propose a software application as a solution to the problems. The proponents conducted qualitative and quantitative methods. An interview was conducted with a DILG representative to identify the problems. While a survey questionnaire was given to the barangay to determine their readiness in utilizing an e-system. This research analyses the findings and presents recommendations
This project is a short guide that introduce e-governance in South Korea .
It starts with a general presentation of e-governance model in South Korea., followed by the best practices of e-Governance in south korea with several case studies and examples. Finally, a description is given of what steps have to be taken to deal with challenges and problems ofe-governance and how implementation projects can be selected.
Korea has become one of the global e-governance leaders - obtaining the highest scores in E-e-govenance Development Index’ and ‘E-participation Index’. In addition, many of Korea’s e- Governance practices until now have been introduced to the world as the best cases and received worldwide acknowledgement
EVALUATING CITIZENS' PERCEPTIONS AND ATTITUDES TOWARDS E-VOTING IN LOCAL GOVE...ijmpict
The implementation of Electronic Voting (eVoting) at the local level presents numerous advantages. It
affords citizens the opportunity to participate in the planning and decision-making processes that directly
affect their local communities. Furthermore, eVoting systems promote inclusivity and equality among the
citizenry. Moreover, the adoption of eVoting can enhance transparency and subsequently bolster citizens'
trust in their government. However, it is essential to underscore that the successful implementation of
eVoting is a notably intricate endeavor. The primary objective of this paper is to investigate citizens'
perceptions and attitudes regarding the implementation of eVoting in municipal elections. This research
aims to ascertain the feasibility of introducing eVoting in municipal elections and to identify the key factors
contributing to its successful implementation. To accomplish this, the findings of a study conducted
between May and July of 2023, which involved the participation of residents of the Municipality of
Thessaloniki are presented and analyzed. According to the findings, the eVoting paradigm, if all the
necessary measures are taken and all the necessary conditions for its proper implementation are met, is an
important and useful tool, which can promote e-Democracy and consequently democracy in local
communities.
EVALUATING CITIZENS' PERCEPTIONS AND ATTITUDES TOWARDS E-VOTING IN LOCAL GOVE...ijmpict
The implementation of Electronic Voting (eVoting) at the local level presents numerous advantages. It
affords citizens the opportunity to participate in the planning and decision-making processes that directly
affect their local communities. Furthermore, eVoting systems promote inclusivity and equality among the
citizenry. Moreover, the adoption of eVoting can enhance transparency and subsequently bolster citizens'
trust in their government. However, it is essential to underscore that the successful implementation of
eVoting is a notably intricate endeavor. The primary objective of this paper is to investigate citizens'
perceptions and attitudes regarding the implementation of eVoting in municipal elections. This research
aims to ascertain the feasibility of introducing eVoting in municipal elections and to identify the key factors
contributing to its successful implementation. To accomplish this, the findings of a study conducted
between May and July of 2023, which involved the participation of residents of the Municipality of
Thessaloniki are presented and analyzed. According to the findings, the eVoting paradigm, if all the
necessary measures are taken and all the necessary conditions for its proper implementation are met, is an
important and useful tool, which can promote e-Democracy and consequently democracy in local
communities.
Sustainable governance in smart cities and use of supervised learning based o...IJECEIAES
Evaluation is an analytical and organized process to figure out the present positive influences, favourable future prospects, existing shortcomings and ulterior complexities of any plan, program, practice or a policy. Evaluation of policy is an essential and vital process required to measure the performance or progression of the scheme. The main purpose of policy evaluation is to empower various stakeholders and enhance their socio-economic environment. A large number of policies or schemes in different areas are launched by government in view of citizen welfare. Although, the governmental policies intend to better shape up the life quality of people but may also impact their every day’s life. A latest governmental scheme Saubhagya launched by Indian government in 2017 has been selected for evaluation by applying opinion mining techniques. The data set of public opinion associated with this scheme has been captured by Twitter. The primary intent is to offer opinion mining as a smart city technology that harness the user-generated big data and analyse it to offer a sustainable governance model.
Presentation given by Seema Hafeez, Sr. Economist, UN-DESA (Department of Economic and Social Affairs) on August 2nd, 2011 at eWorld Forum (www.eworldforum.net) in the session ICT Leader's Conclave
Mining Citizen Feedback Data for Enhanced Local Government Decision-Making - ...UN Global Pulse
Pulse Lab Jakarta worked with the Nusa Tenggara Barat (NTB) provincial government to explore the contribution of advanced data analytics to local government decision-making by generating insights from a combination of existing complaint systems and passive feedback from citizens on social media.
The results demonstrate the potential utility of (a) near real-time information on public policy issues and their corresponding locations within defined constituencies, (b) enhanced data analysis for prioritisation and rapid response, and (c) deriving insights on different aspects of citizen feedback. The publication of citizen feedback on public-facing dashboards can enhance transparency and help constituents understand how their feedback is processed.
Cite as: UN Global Pulse, “Mining Citizen Feedback Data for Enhanced Local Government Decision-Making”, Global Pulse Project Series no.16, 2015
Smart Cities - Measuring levels of supply and demand for e-services and e-gov...Smart Cities Project
Most cities offer some kind of e-government services, from a simple e-mail form to the most sophisticated applications. Often this offer is mainly content- and technology driven, and not based on the needs and expectations of the different target groups. In order to develop a well balanced e-government vision and operation, it has to be more than a (re)organisation of technological platforms. It has to be founded on the relationship between a government and its different target groups: citizens, companies, associations.
The best way to map out this relationship is a well balanced survey that looks at the digital services and information from both a demand perspective (citizen, local companies and associations) and a supplier’s perspective (municipality and city services).
The concept of local e-Government has become a key factor for delivering services in an efficient, cost
effective, transparent and convenient way, in circumstances where a) citizens do not have enough time
available to communicate with local authorities in order to perform their responsibilities and needs, and
b) information and communication technologies significantly facilitate administrative procedures and
citizens-government interaction. This paper aims to identify e-services that local authorities provide, and
to investigate their readiness for delivering these services. A pilot research has been conducted to identify
the offer of e-services by local authorities, along with e-readiness in municipalities of the Pelagonia
region in the Republic of Macedonia. The survey was carried out by means of structured interview
questions based on a modified model proposed by Partnership on Measuring ICT for Development – web
analysis of municipal websites in the region has been conducted, as well. The study reveals uneven
distribution according to the age group of users, lack of reliability and confidence for processing the needs
and requests electronically by a large part of the population, and improperly developed set of ICT tools by
local governments for providing a variety of services that can be fully processed electronically.
Decentralization, Clientelism and Popular Participation: Is there a role for ...Soren Gigler
This case study investigates under which conditions ICTs can play a role in fostering the empowerment of rural communities to fully participate in the decision-making processes of local governments. The analysis using empirical evidence from rural communities in Bolivia focuses hereby on the following key questions: (i) to what extent can ICTs contribute to improving the efficiency and efficacy of local government? (ii) does ICTs have the potential to make local governments more transparent and responsive to the needs of rural communities and (iii) can ICTs support the core objectives of the Bolivian Law of Popular Participation to strengthen the role of local government in public-policy making and the implementation of development programs?
A Tale of Open Data Innovations in Five Smart CitiesAdegboyega Ojo
Open Data initiatives are increasingly considered as defining elements of emerging smart cities. However, few studies have attempted to provide a better understanding of the nature of this convergence and the impact on both domains. This paper presents findings from a detailed study of 18 open data initiatives across five smart cities – Barcelona, Chicago, Manchester, Amsterdam and Helsinki. Specifically, the study sought to understand how open data programs are shaped by the different smart cities contexts and concomitantly what kinds of innovations are enabled by open data in these cities. The findings highlight the specific impacts of open data innovation on the different smart cities domains, governance of the cities, and the nature of datasets available in the open data ecosystem.
Provides an overview of the use of data (Big, Open, Linked Data) in the development context. The slides presents a model for D4D and highlights initiatives in two major streams of D4D initiatives.
Towards “Deep” Personalisation of E-Government ServicesAdegboyega Ojo
Abstract:
Next Generation Electronic Public Service Infrastructure are expected to provide highly personalized, context-aware services to citizens and businesses; exploit feedback and comments about public services on social web for continuous service improvement and enable the participation of citizens in the re-design of existing services or design of new value-added services of interest.
In the area of service personalization there are at least two major active streams of research. The first stream of work which is carried out by the Computing and Informatics community attempts to transfer ideas on personalization and recommender systems from domains such as e-commerce and e-learning to the public sector domain. These efforts have delivered some results on self-adaptive government websites, personalized citizen searches and dialogues, and co-design of e-government services. The second stream of work involving personalization of public services is carried out within the Public Administration (PA) practice and research community. The goal of the PA community in the Personalisation Agenda is to tailor public services to individual beneficiary needs as much as possible. This is done through a number of related approaches including connected government, participatory public service development, and provision of people–centred services. Interestingly, there is yet to be any significant interactions among these two closely related research communities.
In this talk, I shall argue that developing a viable personalization program for e-government services is contingent on its careful alignment and co-evolution with supporting PA personalization efforts. This viable personalization program, which I call “Deep Personalization” entails delivering personalised e-government services over Flexible and Adaptive Public Services. Consequently, I will further argue that while the development of effective citizen models and acquisition of functional and behavioural data from citizens are critical for delivering personalized citizen e-services, the fundamental challenge is in ensuring that the underlying public service is sufficiently flexible and adaptive.
Aligning stakeholders' perspectives in Open Government Data CommunityAdegboyega Ojo
Open Government Data (OGD) has gained momentum and a large number of portals have become available providing all kind of data. There are many practices available and all kind of technologies enabling the opening of data. Yet the field is fragmented and effective use of open data requires knowledge found in different communities. The goal of the proposed workshop is two-fold. First it aims to contribute to better and shared understanding of concerns across core stakeholder groups in the OGD community. Second, it intends to show and discuss how some emerging technological solutions in the social semantic web and linked data technology domain could effectively address some of these concerns when considered as a part of a socio-technical ensemble.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
1. Strategies for Local
Electronic Governance
Foundations, Cases and Success factorsFoundations, Cases and Success factors
Adegboyega Ojo, Research Fellow
Center for Electronic Governance
United Nations University - IIST
ao@iist.unu.edu
2. IDENTITY Dual - University and UN
ESTABLISHED 1972
MISSION To contribute – through collaborative research,
teaching, capacity development and advisory
services – to efforts aimed at resolving the
pressing global problems of sustainable human
security, development and welfare that are the
UNITED NATIONS UNIVERSITY
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security, development and welfare that are the
concern of the United Nations, its Peoples and
Member States.
AIMS 1. Advancement of knowledge relevant to the
role and work of the United Nations
2. Application of that knowledge in
formulating sound principles, policies,
strategies and programmes for action
LOCATION Worldwide, with headquarters in Tokyo
3. UNITED NATIONS UNIVERSITY NETWORK
INSTITUTES
UNU-CRIS Regional Integration Belgium
UNU-EHS Environment and Human Security Germany
UNU-IAS Sustainable Development Japan
UNU-IIGH Global Health Malaysia
UNU-IIST ICT for Sustainable Development Macao SAR, China
UNU-INRA Natural Resources Management Ghana
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UNU-INRA Natural Resources Management Ghana
UNU-INWEH Water, Environment and Health Canada
UNU-ISP Sustainability and peace Japan
UNU-MERIT Socio-Eco. Impacts of Technologies Netherlands
UNU-WIDER Development Economics Finland
PROGRAMS
UNU-BIOLAC Biotechnology and Society Venezuela
UNU-FNP Food and Nutrition Capacity USA
UNU-FTP Fisheries Training Iceland
UNU-GTP Geothermal Training Iceland
UNU-LRT Land Restoration Iceland
UNW-DPC Water Capacity Development Germany
4. CENTER FOR ELECTRONIC GOVERNANCE
IDENTITY
Center of Excellence on
Electronic Governance research
and practice, part of UNU-IIST.
MISSION
Supporting governments, universities
and the UN in strategic use of ICT to
enable good governance and
sustainable development.
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ACTIVITIES
Conduct research, provide policy support to governments and the UN system, develop educational
programmes, and build capacity of universities and governments to better understand how SD
objectives impact EGOV programmes and how to evolve EGOV4SD solutions.
5. There are many reasons for the increasing prominence of local government,
local governance and consequently local e-governance, including:
1) Centrality of decentralization to government reform programs, which
involves devolution of more powers to local or assumption of more
responsibilities in the context of deconcentration.
2) Participation is central to good governance and an important factor for
LOCAL ELECTRONIC GOVERNANCE - WHY?
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sustainable development1. E-Participation is also now accepted as core
aspect of Electronic Governance. However, local authorities are closest to
citizens and thus in a better position to effectively drive participation.
3) Increasing demand for public value from Electronic Governance
programmes (EGOV4What?) is creating stronger linkages between e-
governance and Development via good governance.
o From an ICT4D perspective, all municipalities can adopt effective e-
governance for social and local economic development2
Ascendancy of Local
Governance
Ref: 1UNDP, User’s Guide to Measuring Local Governance, UNDP Oslo Governance Center, 2Abrahams L & Newton-Reid L., E-Governance
for Social and local economic development, LINK Policy research paper, no. 9, Nov. 2008;
6. Our goal is to seek answers to the following questions:
1) What do we understand by Local Electronic Governance (Local EGOV)and how does traditional
central level electronic governance (EGOV) differs from Local EGOV?
2) What are the core requirements that any effective Local EGOV strategies must seek to address?
3) What good practice examples of Local EGOV programs are available and how can local governments
OBJECTIVES
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3) What good practice examples of Local EGOV programs are available and how can local governments
learn from these examples?
4) What are the critical success factors for a Local EGOV program?
5) *How can local governments develop their own Local EGOV strategies ?
7. OUTLINE
1. Foundational Concepts
2. E-Governance Strategy Models
3. Local E-Governance Strategies
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3. Local E-Governance Strategies
4. Best Practices in Local E-Governance
5. Summary and conclusions
8. The goal of this section is explore the
meaning of Local Electronic Governance
and Local Electronic Governance Strategy,
by defining and relating the following
concepts:
1) Governance
2) Local Governance
CONCEPTUALIZING LOCAL E-GOVERNANCE
Governance
E-Governance Local Governance
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2) Local Governance
3) Electronic Governance
4) Local Electronic Governance
5) Strategy
6) Electronic Governance Strategy
7) Local Electronic Governance strategy
Local
E-GovernanceStrategy
E-Gov Strategy Local E-Gov
Strategy
9. CONCEPT 1 - GOVERNANCE
Governance is the means through which government – an institution of the state; acts to perform its
functions, and interact with various actors in the society1. Its activities include2,3: representation and
regulation of societal actors and delivery of public services and policy-making.
Governance activities1:
o determining shared objectives,
o influencing motivations,
Emerging Governance Paradigm2,3:
o Redistribution of powers hitherto
concentrated within government
1-3 DECEMBER 2010, SEOUL, REPUBLIC OF KOREA- 9UNPOG - CAPACITY DEVELOPMENT PROGRAM ON LOCAL E-GOVERNMENT
o influencing motivations,
o allocating responsibilities and resources,
o monitoring compliance,
o imposing penalties,
o organizing negotiations,
o setting standards, and
o resolving conflicts and disputes
concentrated within government
o Enhanced mechanisms for government-wide
coordination in policy and info exchange;
o Stronger regulation due to participation of
non-state actors in service and policy
delivery; and
o Allowing citizens to express their collective
voice and pursue action.
Ref: 1Kemp, Rene and Gibson, Robert. Governance for Sustainable development: moving from theory to practice. International Journal of
Sustainable Development, 8, 1/2 (2005), 12-30. 2Coleman, Stephen. Foundations of Digital Government. In Chen, Hsinchun et al., eds.,
Digital Government: E-Government Research, Case and Implementation. Springer, 2008. 3Finger, Matthias. Conceptualizing e-Governance.
European Review of Political technologies, 1 (March 2005), 1-7.
10. CONCEPT 2 - LOCAL GOVERNANCE - DEFINITION
First, we link the concept of Local Governance to that of Local Government - an entity created by state
with a set of administrative authorities over a territorial space1.
Local Government:
A legal entity of the state with devolved or de-
concentrated powers or authorities granted by
Local Governance
Comprises of state and non-state institutions,
mechanisms and processes, through which2:
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concentrated powers or authorities granted by
a higher level government.
Nature of LGs vary with countries …
o US - counties, cities, town, township,
school districts, etc.
o Malaysia - city council, municipal Council,
Town Council, Town Board, Rural District
Council, and Local Council
mechanisms and processes, through which2:
1) Public goods and services are delivered to
citizens and
2) Citizens can articulate their interest and
needs, mediate their differences and
exercise their rights and obligations
at the local government level.
Ref:1http://en.wikipedia.org/wiki/Local_government, 2UNDP, A User’s Guide to Measuring Local Governance, UNDP Oslo Gov Center
11. Attributes of Good Local Governance include1:
1) Quality, effectiveness and efficiency of local administration and public service delivery
2) Quality of public policy and decision making procedures, their inclusiveness, their transparency and
their accountability
3) Good exercise of power at the local level
CONCEPT 2 - LOCAL GOVERNANCE – ATTRIBUTES
International IDEA Democracy at Local Level Local Governance Barometer
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o Representative democracy – Equality, Equity
o Participatory democracy – openness, fairness, transparency,
responsiveness, accountability
o Effectiveness
o Transparency and rule of law
o Accountability
o Participation and civic engagement
o Equity
Good Governance for Local Development UN-HABITAT Urban Governance Index
o Representation
o Participation
o Accountability
o Transparency
o Effectiveness
o Security
o Equity
o Effectiveness
o Equity
o Participation
o Accountability
Ref:1UNDP, A User’s Guide to Measuring Local Governance, UNDP Oslo Gov Center
12. CONCEPT 3 - ELECTRONIC GOVERNANCE
E-Governance includes:
o delivering public services
over e-channels,
o ICT-enabled participation
Related definitions3:
E-Government is the is the
use of ICT particularly the
internet as a tool to achieve
Note:
1) E-Governance is a
broader concept than
Electronic Governance entails strategic use of Information and Communication Technologies (ICT) to
enable, support and transform governance activities to achieve desired good governance objectives.
1-3 DECEMBER 2010, SEOUL, REPUBLIC OF KOREA- 12UNPOG - CAPACITY DEVELOPMENT PROGRAM ON LOCAL E-GOVERNMENT
o ICT-enabled participation
of social actors in decision
and policy making through
ICT, and
o using ICT to regulate the
activities of actors
o generation and circulation
of official information in
digital forms to reduce
information asymmetry
internet as a tool to achieve
better government.
E-Government =
ICT-enabled service delivery
E-Governance =
E-Government +
E-Participation (or E-
democracy)
(and not interchangeable
with) e-government.
2) Support for the principles
of good public
governance should be
the desired outcome of
e-governance initiatives.
Ref:2Coleman, Stephen. Foundations of Digital Government, Digital Gov: E-Government Research, Case and Implementation. Springer,
2008. 3Finger, Matthias. Conceptualizing e-Governance. European Review of Political technologies, 1 (March 2005), 1-7., 3OECD
13. CONCEPT 4 – LOCAL ELECTRONIC GOVERNANCE
The transformational use of ICT, including the internet to achieve local good governance objectives.
Use and integration of ICT at local levels of
government is expected to1:
o Enhance social and economic development by
empowering officials and community reps
Observation:
Local E-Governance is seen as an ICT4D initiative
at a local level. Consequently, it’s effective
1-3 DECEMBER 2010, SEOUL, REPUBLIC OF KOREA- 13UNPOG - CAPACITY DEVELOPMENT PROGRAM ON LOCAL E-GOVERNMENT
empowering officials and community reps
o Ensuring linkages, networking and community
cohesion
o Providing timely, efficient, transparent and
accountable services
o Improving the management of the services
and operations
o Facilitating planning and policy making process
o Monitoring physical and social changes
implementation is expected to impact directly on
social and local development2.
Ref: 1 G. Misuraca, E-Governance in Africa from Theory to Action – A Handbook on ICTs for Local Governance, IDRC, 2007,2Abrahams L &
Newton-Reid L., E-Governance for Social and local economic development, LINK Policy research paper, no. 9, Nov. 2008;
14. CONCEPT 5 - STRATEGY
There are different schools of thought on the notion of a strategy. Its conceptualization largely
determines its contents and how it will be developed and implemented.
Leading perspectives on the concept of strategy1:
1) Means of establishing organizational purpose
– in terms of long term goals and resource
allocation
Definition
A strategy is a coherent and integrative pattern
of decision that determines and reveals the
organizational purpose in terms of long-term
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2) Definition of the competitive domain of an
organization – what should be the business
3) Coherent unifying and integrative blueprint
of an organization as a whole
4) Response to opportunities and threats, and
internal strengths and weaknesses
5) Central vehicle for achieving competitive
advantage – Porter’s positioning principles
organizational purpose in terms of long-term
objectives, action programs and resource
allocation priorities.
Ref: 1 Hax, Arnold C. and Majluf, S. Nicolas. Strategy and the Strategy Formation Process. Working Paper WP# 1810-86, Sloan School of
Management, MIT, 1986, 2Mintzberg, Henry. The Rise and Fall of Strategic Planning. Prentice Hall Financial Times, Harlow Essex, 1994
Process
Realized Strategy as
product of Deliberate
and Emergent Strategy2
15. CONCEPT 6 - ELECTRONIC GOVERNANCE STRATEGY
An E-Governance strategy specifies the contextual meaning of e-governance for a government, the long-
term objectives and the necessary supporting set of actions on how ICT could be used to enable and
support the transformation of the government towards effective and good governance.
Traditional strategic perspective to address:
1) Providing quality services to citizens and
business and engage them in decision making
2) Significantly improving the efficiency of
Reasons for an explicit e-Governance Strategy1:
1) Creating the right policy and institutional
framework from the start
2) Maximizing the use of ICT within government
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2) Significantly improving the efficiency of
internal operations supporting services
3) Optimizing the use of financial resources and
sustain the program through a sound
business model
4) Instituting continuous learning and
improvement for the resulting program
5) Ensuring that resulting program contribute to
the overall organizational mission
2) Maximizing the use of ICT within government
3) Managing the increasing costs of ICT in
government
4) Mapping path from pilot experiments to
sustainable, scalable systems
5) Pursuing real economic development goals
and not just technology
Ref: 1 Deepak Bhatia, ISG Group WB
16. CONCEPT 7 - LOCAL E-GOVERNANCE STRATEGY
Local E-Governance strategy specifies what e-governance really means in the a specific local
government context, the long-term objectives and a coherent set of actions on how ICT could be used
to enable and support the achievement of local good, self and democratic governance.
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In addition to addressing the five strategic areas identified for traditional e-governance strategies, a local
e-governance strategy is to explicitly indicate how it will support social and economic development of
the inhabitants and the territory as a whole.
17. OUTLINE
1. Foundational Concepts
2. E-Governance Strategy Models
3. Local E-Governance Strategies
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3. Local E-Governance Strategies
4. Best Practices in Local E-Governance
5. Summary and conclusions
18. Electronic government strategies, particularly at the national level are largely driven by models
underpinning international benchmark and measurement studies.
There are several international e-government-related benchmarking series:
o UNDESA Global E-Government Survey
o Waseda University World e-Government Ranking
o Brown University Global E-Government Survey
Economist Intelligence Unit’s Digital Economy Rankings (formerly E-Readiness Ranking)
E-GOVERNANCE STRATEGY MODELS - 1
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o Economist Intelligence Unit’s Digital Economy Rankings (formerly E-Readiness Ranking)
o Accenture E-Government Leadership survey
UNDESA’s Global EGOV survey is the most comprehensive survey, covering UN member states; it assesses:
o Online presence and sophistication
o ICT infrastructure,
o Human capital availability
o Level of participation of citizens and businesses in government decision making
Benchmarking systems rely on one or more E-Governance development model
19. Known E-Governance development models include:
1) E-Governance Maturity Model
2) E-Governance Value Chain Model
3) Hybrid model of the above models
The E-Governance Maturity model is the most popular and
by far has been the most influential model to date.
E-GOVERNANCE STRATEGY MODELS - 2
Maturity
Model
Value Chain
1-3 DECEMBER 2010, SEOUL, REPUBLIC OF KOREA- 19UNPOG - CAPACITY DEVELOPMENT PROGRAM ON LOCAL E-GOVERNMENT
by far has been the most influential model to date.
With increasing awareness of the limitation of the maturity
model approach, the value chain model have been
increasingly deployed since 2005.
Hybrid Model
E-GOV Development Models
20. MATURITY MODEL APPROACH – DEFINITION AND EXAMPLES
An E-Governance maturity model prescribes staged growth or evolutionary path for the development of
electronic governance. An implicit assumption is that higher stages are better than lower ones.
Therefore, progress is measured in terms of the stage reached.
UNDESA WB Gartner OECD
Examples of maturity models1,2:
1-3 DECEMBER 2010, SEOUL, REPUBLIC OF KOREA- 20UNPOG - CAPACITY DEVELOPMENT PROGRAM ON LOCAL E-GOVERNMENT
Emerging Publish Publish Inform
Enhanced Interact Interact Interact
Transaction Transact Transact Transact
Connected Deliver Integrate Transform
The Layne and Lee Model2
Ref: 1 Adegboyega Ojo, Elsa Estevez, Strategic Planning for Electronic Governance, UNU-IIST, 2008. 2K.V. Andersen, H.Z. Henriksen, E-
Government maturity models: Extension of the Layne and Lee model, GIQ, 23 (2006), 236 - 248;
21. As popular and influential as the e-government maturity model has been, the following issues have
been surfaced in term of its usage and its normative value.
Specifically, there are has been argued that1:
1) The implicit assumption that later phases (say phase IV) is better than earlier phases (e.g. phases I,
II, and III) is not necessary true. In addition, practice has revealed that the individual phases occur
simultaneously and are part of different elements of e-government.
MATURITY MODEL APPROACH - OBSERVATIONS
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simultaneously and are part of different elements of e-government.
2) The triggers for moving to one stage rather than another stage are more rewarding to focus on
rather than observing whether or not government is at stage I or IV.
3) Consequently, the stages in the maturity model should be taken as possible concurrent rather than
strictly as a continuum in the development process.
Therefore, e-governance strategies need not necessary move from one stage to another or implicitly
assume that “the more sophisticated is better”.
Ref: 1K.V. Andersen, H.Z. Henriksen, E-Government maturity models: Extension of the Layne and Lee model, GIQ, 23 (2006), 236 - 248;
22. The value chain model focuses on how to effectively e-government turns input into outcomes1. IN this
model, there is an implicit shift of emphasis and attention over time, from readiness to availability to
uptake and finally impact.
VALUE CHAIN DRIVEN STRATEGY
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Ref: 1 Richard Heeks, Understanding and Measuring E-Government: International Benchmarking studies, Development informatics Group,
IDPM, University of Manchester, 2006
Heels E-Government Value Chain1
23. A variant of the Heek’s EGOV value chain model is being developed at UNU and applied to an ongoing
National Level E-Governance Strategy Initiative (EGOV.CM Project) in Cameroon.
The model prescribes that a typical e-governance strategy comprises a prudent mix of the different
strategy elements on producing concrete outputs, increasing adoption and usage, ensuring outcome
and creating impact.
VALUE CHAIN DRIVEN APPROACH –
UNU’S EGOV.CM PROJECT WITH GOVT OF CAMEROON
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EGOV.CM Strategy Model 1
Ref: 1 Adegboyega Ojo, et al., Conceptual
Framework for EGOV.CM Strategy, April, 2010
24. The value chain approach explicitly emphasis value generation from e-governance program. This
therefore addresses an increasing concern on concrete impacts produced from EGOV programs.
Unlike in the maturity models where stages could be concurrently pursued, the value chain phases
require some minimal capability in the earlier phases.
Given concrete good and democratic governance goals as well as the socio-economic objectives of Local
EGOV programs, value chain approach offers a good framework for linking actions to these goals.
VALUE CHAIN DRIVEN APPROACH - OBSERVATIONS
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EGOV programs, value chain approach offers a good framework for linking actions to these goals.
Selecting the appropriate mix of strategies across phases.
However, the concrete normative qualities of the maturity model is missing.
A logical approach is to combine the concrete staged model prescribed by the EGOV maturity model and
the strong impact orientation of the value driven approach.
25. A hybrid model combines the value chain and the maturity model, with the value chain as the overall
framework (providing the bug picture) and the maturity model as lower level model for the output
phase. See Figure below.
HYBRID MODEL –
INTEGRATING MATURITY AND VALUE CHAIN MODELS
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26. EXAMPLES OF EGOVERNANCE STRATEGIES – NATIONAL
Hong Kong
2004 2008
o Customized Service – CRM
o Back-office integration
o Service optimization
o Performance measurement
o Citizen engagement
o Smart-city applications –
Intelligent Public Transport
Information Optimization
o Sector application – Electronic
Health Record
Japan
2001 2003
o Internal management
o Eservices for business
o E-Information
o Infrastructure
o Regulation
o E-Information
o Standards and interoperability
o Local Governance
o Improved management –
outsourcing
o Participation
o Administrative reform and
business processes
o One-stop service
o Digital archiving
Singapore
2015
o E-engagement
1-3 DECEMBER 2010, SEOUL, REPUBLIC OF KOREA- 26UNPOG - CAPACITY DEVELOPMENT PROGRAM ON LOCAL E-GOVERNMENT
o Digital archiving
Malta
2006 2010
o Government information Sharing
o Digitize all government services
o Citizen-centric services
o Interoperabiliy
o Business process renginering
o Customer relationship
managementt
o Partnership
o E-participation and web 2.0
o National ID
o E-Procurement
o Integrated HIS
o Uptake of e-services
o E-engagement
o E-Government for competitive
advantage
o Increasing reach and readiness
o Shared data, processes and
systems
Korea
2006
o Customized services – CRM
o Informatization of Legal system, Foreign relations
o Disaster management
o Internal management optimization
o Security of government information
o Participation and information
o M-Government infrastructure
o One-stop services
o Smart city apps – transport
o Aligning EGOV and Public Reform
o National knowledge infrastructure
o Information for Environment
27. OUTLINE
1. Foundational Concepts
2. E-Governance Strategy Models
3. Local E-Governance Strategies
1-3 DECEMBER 2010, SEOUL, REPUBLIC OF KOREA- 27UNPOG - CAPACITY DEVELOPMENT PROGRAM ON LOCAL E-GOVERNMENT
3. Local E-Governance Strategies
4. Best Practices in Local E-Governance
5. Summary and conclusions
28. We now consider concrete examples of local e-governance strategies:
1) National strategy for local e-government, Local Government Association, UK, 20021
2) Strategic plan for E-Local Government, New Zealand, 20032
Basis for Selection:
Providing national level Local EGOV strategies that could be elaborated and implemented at specific
LOCAL E-GOVERNANCE STRATEGIES
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Providing national level Local EGOV strategies that could be elaborated and implemented at specific
local government context.
Each case provides the following:
o Conceptualization of Local E-Government
o Overall vision of the program
o Major goals and objectives
o Key performance areas
Ref: 1 Office of Deputy PM, The National Strategy for Local E-Government, 2002, 2 NZ Society of LG, Strategic Plan for E-Local Government,
Local Government Association, April 2003;
29. LOCAL E-GOVERNANCE STRATEGIES - CASE 1, UK - 1
What is Local EGOV?
It is about modernizing local
government through improving
quality of service and local
Vision and Goals
1) Transformation of services
2) Renewing local democracy
Example of Key areas
Nine priority service areas:
1) Services to business
Local EGOV was part of the modernization agenda of the UK Government. It provides a national
framework to support the twin objective of strong local leadership and quality public services1.
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quality of service and local
democracy:
o Community planning to
develop overall vision
o Cost effective services that
meets needs of customer
o Comprehensive performance
assessment
o Efficient decisions and
accountability
2) Renewing local democracy
3) Promoting local economic
vitality
1) Services to business
2) Benefits and personal
taxation
3) Transportation and travel
4) Education
5) Health
6) Citizens’ interaction with
criminal justice
7) Land and property services
8) Agriculture services
9) E-Democracy
Ref: 1 Office of Deputy PM, The National Strategy for Local E-Government, 2002
30. LOCAL E-GOVERNANCE STRATEGIES - CASE 1, UK - 2
The e-organization model
enables local councils to
determine their current
position and build their
future strategy1.
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E-Organization Capabilities 1
Ref: 1 Office of Deputy PM, The National Strategy for Local E-Government, 2002
31. LOCAL E-GOVERNANCE STRATEGIES - CASE 1, NZ - 1
What is Local EGOV?
Providing interactive online access
to local government information
and services and to build
Vision and Mission
Vision: For NZ to be a world
leader in e-local government.
Key Result Areas
o Access
o Innovation
The e-Local Government strategy is to provide a framework which will allow local governments to
collectively decide a strategic direction, the results sought and how to achieve the results.
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and services and to build
relationships to benefit all our
people.
Mission:
o Access – easy access to inline
information and services
o Innovation – deliver
innovative products and
services to people
o Participation – to ensure that
peoples participation is
higher than current
o Leadership- effective local
government leadership
o Innovation
o Participation
o Online voting
o Leadership
o Management and funding
32. LOCAL E-GOVERNANCE STRATEGIES - CASE 1, NZ - 2
•Online interaction
•Online voting
•Core Information
•Core Services
•Consistency
•IT facilitation
Access Participation
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•Education of business
•Delivery of business
services
•Local and regional
portal
•Best Practice
•Training and research
awards
LeadershipInnovation
Ref: 1 NZ Society of LG, Strategic Plan for E-Local Government, Local Government Association, April 2003;
33. OUTLINE
1. Foundational Concepts
2. E-Governance Strategy Models
3. Local E-Governance Strategies
1-3 DECEMBER 2010, SEOUL, REPUBLIC OF KOREA- 33UNPOG - CAPACITY DEVELOPMENT PROGRAM ON LOCAL E-GOVERNMENT
3. Local E-Governance Strategies
4. Best Practices in Local E-Governance
5. Summary and conclusions
34. Three surveys on local e-government will be presented to identify sources of best practices:
Local e-Government Now: a worldwide view, 2002, Socitm and I&DeA
Digital Governance in Municipalities Worldwide , 2009, Rutgers-SKKU
Local e-Government Bench-Learning Survey, 2009, Eurocities
For each survey, we describe:
BEST PRACTICES IN LOCAL E-GOVERNANCE
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o The purpose
o Scope
o How it measures
o Highlight of results
o Cities providing good practice examples
35. BEST PRACTICE SURVEY 1 – SOCITM & I&DEA, 2002
Purpose
To inform local policy maker on:
o What has been achieved
What was being done to
Scope
1) 14 countries
2) Local e-governance
Approach
Selected cases in countries were
analyzed using the change
management framework below1.
The survey was designed to address the gap in international e-governance studies which focuses on
national e-government policy1.
1-3 DECEMBER 2010, SEOUL, REPUBLIC OF KOREA- 35UNPOG - CAPACITY DEVELOPMENT PROGRAM ON LOCAL E-GOVERNMENT
o What was being done to
transform local government
and its interactions with
citizens and customers in
different country settings
o Emerging local government
best practices
o Key building blocks
o Ways of addressing the
cultural, structural , process
and technology changes to be
2) Local e-governance
programs were classified into
three:
o E-services
o E-governance
o E-Knowledge
management framework below1.
Ref: 1 Socitm and I&DEA, Local e-Government now: a worldwide view, June 2002
36. SURVEY 1 – SOCITM AND I&DEA, 2002 - FINDINGS
Involving every
one in visioning
Patterns of actions by local authorities
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Focusing on what
matters to citizens
Collaborating and
redesigning for
better outcomes
Searching for
innovation
Ref: 1 Socitm and I&DEA, Local e-Government now: a worldwide view, June 2002
37. BEST PRACTICE SURVEY 2 – RUTGERS, 2009
Purpose
Global benchmark of the big
cities in terms of information
Scope
100 cities selected as follows:
Approach
Analyzes websites of
municipalities for:
The report series commenced in 2003 and surveys 100 cities from different parts of the world1.
1-3 DECEMBER 2010, SEOUL, REPUBLIC OF KOREA- 37UNPOG - CAPACITY DEVELOPMENT PROGRAM ON LOCAL E-GOVERNMENT
cities in terms of information
and services provided online
and how these services are
used.
Africa – 16
Asia – 27
Europe - 36
North America – 10
South America – 9
Oceania - 2
municipalities for:
o Security
o Usability
o Contents
o Online services offered
o Citizens response to
participation
Ref: 1 Rutgers, Digital Governance in Municipalities Worldwide, 2009
38. SURVEY 2 – RUTGERS, 2009 - RESULTS
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39. BEST PRACTICE SURVEY 3 – EUROCITIES, 2009
Purpose
The is a benchmarking
exercise based on
Scope
15 cities in Europe were
involved in the survey.
Approach
Assessment was based on a
set of 81 services, grouped as
The report intended to address the need of having information on the progress of local e-government
initiatives across Europe1.
1-3 DECEMBER 2010, SEOUL, REPUBLIC OF KOREA- 39UNPOG - CAPACITY DEVELOPMENT PROGRAM ON LOCAL E-GOVERNMENT
exercise based on
measurement framework
developed specifically for
cities.
To enable sharing of
experience – a major driver to
accelerate EGOV in Europe
and in its EGOV action plan.
involved in the survey. set of 81 services, grouped as
follows 9 categories:
Citizen engagement,
Channeling, Education,
Employment and business,
Environment, lifecycle and
social care.
Ref: 1 Eurocities, Local e-Government Bench-learning Survey, Eurocities working group, 2009
40. SURVEY 2 – EUROCITIES, 2009 – BEST PRACTICES
A service is selected as a best practice if:
o The relative maturity is significantly higher
than the European average (rho)
o If the level of perceived adoption is at
least 3. The highest is 5.
1-3 DECEMBER 2010, SEOUL, REPUBLIC OF KOREA- 40UNPOG - CAPACITY DEVELOPMENT PROGRAM ON LOCAL E-GOVERNMENT
41. OUTLINE
1. Foundational Concepts
2. E-Governance Strategy Models
3. Local E-Governance Strategies
1-3 DECEMBER 2010, SEOUL, REPUBLIC OF KOREA- 41UNPOG - CAPACITY DEVELOPMENT PROGRAM ON LOCAL E-GOVERNMENT
3. Local E-Governance Strategies
4. Best Practices in Local E-Governance
5. Summary and conclusions
42. The last part of the lecture will present success factors for local e-governance programs. Two
comprehensive sets of recommendations are presented in this section for discussion:
1) Cook et al, Making a case for Local E-Government, CTG, 2002
2) Bermudez et al, European Study of E-Government City Models, 2007
SUCCESS FACTORS FOR LOCAL E-GOVERNANCE
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43. RECOMMENDATIONS - 1
The following critical success factors are crucial when planning, developing, and implementing new
information technology initiatives in government1.
Critical success factors
1) Rally leadership
2) Learn from other local governments
Advice from Local E-Government Pioneers
1) Get buy in from people that can stop you
2) Deal with the cyclical life of local
1-3 DECEMBER 2010, SEOUL, REPUBLIC OF KOREA- 43UNPOG - CAPACITY DEVELOPMENT PROGRAM ON LOCAL E-GOVERNMENT
2) Learn from other local governments
3) Get the right people at the table
4) Develop successful vendor relationship
5) Acknowledge political differences
6) Share information constantly and
consistently
7) Create innovative partnerships
8) Balance the right to privacy and the right to
know
2) Deal with the cyclical life of local
government
3) Prepare to overcome pr wait out resistance
4) Prepare for ongoing education and training
5) Sometimes you just have to do it
Ref: 1 Cook et al, Making a case for Local E-Government, CTG, 2002
44. Ten key success factors (individually necessary and sufficient as a whole) were identified in the European
study to attain local EGOV goals1:
1) The focus of the services should be towards the citizen, choosing that will make their life easier, and
generate high impact and demand
2) Achieving a sustained political support
3) Assuring that the program is sustainable, in terms of effectiveness and efficiency
4) Having an explicit strategy
RECOMMENDATIONS - 2
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4) Having an explicit strategy
5) Having a dedicated unit for the coordination and leadership of the program
6) Constructing a common architecture of information
7) Assuring the participation of the different interested parties through change management
8) Searching the massive social adoption through sound marketing and communication
9) Displaying the projects and the operations in a very professional way, from both a technical and
managerial point of view
10) Establishing agreements and cooperation with other administrations and with the private sector
Ref: 1 Bermudez et al, European Study of E-Government City Models, 2007
45. 1) Local EGOV is about transformational use of ICT for better local, self and democratic governance. It
is expected to have socio-economic development impact on inhabitants and businesses. It must
seen as an essential element of a national level EGOV program.
2) The emphasis on impact or outcome for Local EGOV requires much more than online delivery of
information and service; characteristic of the “maturity model” based EGOV paradigms. An explicit
and holistic Local EGOV strategy is essential.
CONCLUSIONS
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3) While significantly less attention has been given to Local EGOV, we are beginning to see serious
efforts at developing national and regional frameworks, as well as knowledge sharing platforms to
accelerate the Local EGOV development in different parts of the world.
4) Concrete guidelines and factors are increasingly available to guide practitioners towards successful
development and implementation of Local EGOV initiatives. However, well documented case studies
remain essential in developing more accurate and robust framework for Local EGOV.
46. Thank you for your attention.
Adegboyega Ojo
ao@iist.unu.edu