The International Journal of Managing Public Sector Information and Communication Technologies ( IJMPICT ) is a quarterly open access peer-reviewed journal that publishes articles that contribute new results in regards to the use of information and communication technologies (ICT) in the public sector around the world. ICT are becoming fundamental to the operation of government agencies, especially in light of the development of e-government applications and rising citizen expectations. As such, the International Journal of Managing Public Sector Information and Communication Technologies ( IJMPICT )
Group Discussion Opportunities And Challenges E Readiness And E GovernmentOpenCity
The document outlines opportunities and challenges for e-readiness and e-government in Africa, specifically the Nigerian Delta region. It discusses general opportunities for socioeconomic development through e-readiness in Africa using a 5Ps framework. It also discusses challenges to e-readiness in Africa across people, policies, processes, politics and provision using another 5Ps framework. The document then focuses on benefits of e-government for citizens, governments and employees. It concludes by discussing challenges of implementing e-government including defining strategies, changing mindsets, developing skills and ensuring infrastructure, as well as citizens' fears around privacy and security.
This document discusses electronic government (e-government) and strategies for developing e-government. It covers the goals of e-government to transform government services, current levels of e-government development, challenges faced, and examples of best practices from other countries. Specific strategies are proposed, including defining objectives and priorities, developing integrated back-office systems in parallel with public portals, and creating a roadmap for transforming government services through e-government.
Ponencia presentada en el ICEGOV2014, International Conference on Electronic Government, Albany, Estados Unidos, 2012, junto con Diego Cardona y Javier Sáez Core
Kenya has made strides in becoming a more democratic and open society since 1991, as outlined in its Vision 2030 Plan and revised 2010 Constitution. This document discusses Kenya's strategy for developing an Open Government Partnership, including establishing a working group and holding consultations to create an inclusive National Open Government Action Plan. It also outlines several ongoing government initiatives to improve transparency, public services, and civic participation.
The document discusses e-governance and the use of information and communication technologies (ICTs) in government systems. It covers topics like reinventing government, people's participation, job quality related to ICT employment, and recommendations for promoting the use of ICT in government. The presentation aims to help understand e-governance principles, factors that can promote ICT adoption, and how to prepare materials for ICT applications in government.
Decentralization, Clientelism and Popular Participation: Is there a role for ...Soren Gigler
This case study investigates under which conditions ICTs can play a role in fostering the empowerment of rural communities to fully participate in the decision-making processes of local governments. The analysis using empirical evidence from rural communities in Bolivia focuses hereby on the following key questions: (i) to what extent can ICTs contribute to improving the efficiency and efficacy of local government? (ii) does ICTs have the potential to make local governments more transparent and responsive to the needs of rural communities and (iii) can ICTs support the core objectives of the Bolivian Law of Popular Participation to strengthen the role of local government in public-policy making and the implementation of development programs?
Right to Information Act and Record Management System in Bangladesh
Muhammad Lutful Haq
Archives without borders
August, 30th 2010
Peace Palace, The Hague
Regional Conference on Status of RTI In South AsiaRuhi Naz
This document summarizes the emergence and status of Right to Information (RTI) laws in Bangladesh after six years of implementation. Key points include:
- RTI was first adopted in 2008 and passed into law in 2009, though it was not the result of public movement but pressure from civil society organizations.
- While RTI raised hopes for transparency, awareness remains low and government was initially indifferent, though initiatives now show promise of more open governance.
- Use of RTI has increased but encompassing issues of transparency and corruption remain challenging. Continued efforts are needed from all sides to strengthen commitment and ensure the law achieves its objectives.
Group Discussion Opportunities And Challenges E Readiness And E GovernmentOpenCity
The document outlines opportunities and challenges for e-readiness and e-government in Africa, specifically the Nigerian Delta region. It discusses general opportunities for socioeconomic development through e-readiness in Africa using a 5Ps framework. It also discusses challenges to e-readiness in Africa across people, policies, processes, politics and provision using another 5Ps framework. The document then focuses on benefits of e-government for citizens, governments and employees. It concludes by discussing challenges of implementing e-government including defining strategies, changing mindsets, developing skills and ensuring infrastructure, as well as citizens' fears around privacy and security.
This document discusses electronic government (e-government) and strategies for developing e-government. It covers the goals of e-government to transform government services, current levels of e-government development, challenges faced, and examples of best practices from other countries. Specific strategies are proposed, including defining objectives and priorities, developing integrated back-office systems in parallel with public portals, and creating a roadmap for transforming government services through e-government.
Ponencia presentada en el ICEGOV2014, International Conference on Electronic Government, Albany, Estados Unidos, 2012, junto con Diego Cardona y Javier Sáez Core
Kenya has made strides in becoming a more democratic and open society since 1991, as outlined in its Vision 2030 Plan and revised 2010 Constitution. This document discusses Kenya's strategy for developing an Open Government Partnership, including establishing a working group and holding consultations to create an inclusive National Open Government Action Plan. It also outlines several ongoing government initiatives to improve transparency, public services, and civic participation.
The document discusses e-governance and the use of information and communication technologies (ICTs) in government systems. It covers topics like reinventing government, people's participation, job quality related to ICT employment, and recommendations for promoting the use of ICT in government. The presentation aims to help understand e-governance principles, factors that can promote ICT adoption, and how to prepare materials for ICT applications in government.
Decentralization, Clientelism and Popular Participation: Is there a role for ...Soren Gigler
This case study investigates under which conditions ICTs can play a role in fostering the empowerment of rural communities to fully participate in the decision-making processes of local governments. The analysis using empirical evidence from rural communities in Bolivia focuses hereby on the following key questions: (i) to what extent can ICTs contribute to improving the efficiency and efficacy of local government? (ii) does ICTs have the potential to make local governments more transparent and responsive to the needs of rural communities and (iii) can ICTs support the core objectives of the Bolivian Law of Popular Participation to strengthen the role of local government in public-policy making and the implementation of development programs?
Right to Information Act and Record Management System in Bangladesh
Muhammad Lutful Haq
Archives without borders
August, 30th 2010
Peace Palace, The Hague
Regional Conference on Status of RTI In South AsiaRuhi Naz
This document summarizes the emergence and status of Right to Information (RTI) laws in Bangladesh after six years of implementation. Key points include:
- RTI was first adopted in 2008 and passed into law in 2009, though it was not the result of public movement but pressure from civil society organizations.
- While RTI raised hopes for transparency, awareness remains low and government was initially indifferent, though initiatives now show promise of more open governance.
- Use of RTI has increased but encompassing issues of transparency and corruption remain challenging. Continued efforts are needed from all sides to strengthen commitment and ensure the law achieves its objectives.
E-Governance and the ICT Legislative Frameworktheijes
This study assesses the effect of ICT policies and practices toward ensuring the governance supported by information sharing in Tanzania. Logically, the work is organized in four main categories. The first category introduces the study through providing the background, statement of the problem and objectives. This part is followed by a research method. The study was based on interpretive principles, and it used secondary data to arrive to its conclusions. The analysis is conducted through grouping elements, which responds to the same pattern of the study, under the same section. The last part of the study provides the conclusion and recommendations to the local legislative framework
Disclosure of information about government actions and spending puts government and public officials under the constant watch of the public, allowing them to track what resources are spent, who contracts are awarded to and so on.
When designing proactive disclosure systems or voluntary disclosure has five principles governments should follow. Information needs to be: available, findable, comprehensible, low cost or free, up-to-date and relevant.
This document provides an overview of social accountability and the right to information (RTI) in Pakistan. It discusses how social accountability approaches like public feedback mechanisms and RTI can help address issues like weak monitoring, lack of participation, and information deficits that undermine service delivery. The document outlines Pakistan's RTI legislation, the process for requesting and appealing information requests, and the role of Information Commissions in facilitating RTI. Overall, the summary discusses how social accountability and RTI can empower citizens and improve governance by increasing transparency and demanding accountability.
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...ijmpict
The document discusses e-government initiatives in Bangladesh to improve public service delivery and citizen satisfaction. It outlines how Bangladesh established a national web portal to provide various public services online, such as land records, education, health, employment, and agriculture services. This shift from traditional to e-government model aimed to reduce time, costs and corruption while increasing accessibility, transparency and satisfaction. However, challenges remain around limited IT infrastructure and skills. The government needs to address these challenges to fully realize the benefits of e-governance.
Digital Participatory Budgeting in Latin AmericaRicardo Matheus
The document studies experiences using information and communication technologies (ICTs) in participatory budgeting in Latin America. It analyzes four case studies where digital tools were incorporated: 1) Porto Alegre, Brazil monitors budget implementation online. 2) Ipatinga, Brazil allows citizens to submit budget priorities online. 3) Belo Horizonte, Brazil's experience is not described. 4) Recife, Brazil allows online voting that is added to in-person votes. While ICTs can increase participation, challenges include individual vs collective participation and whether technology truly enables social control or is just superficial. Political will is needed to ensure technology benefits democracy.
The document summarizes a case study of the rural municipality of Patzun in Guatemala implementing a social media e-government strategy to promote local culture and development. Key aspects of the strategy included a government portal, YouTube video channel, Google Plus photo collection, and Facebook page highlighting local traditions, handicrafts, celebrations, and socioeconomic initiatives. The strategy received awards and was recognized as a best practice. It faced challenges around government changes and gaining support but succeeded due to political commitment, an effective regulatory framework, teamwork, and utilizing existing tools to engage citizens both locally and abroad.
E-governance aims to simplify government processes for citizens, businesses, and within government using information and communication technologies. The key purposes are to promote transparency and efficiency in governance. India has implemented several e-governance initiatives and mission mode projects at the central and state level targeting sectors like banking, immigration, and municipalities. However, challenges remain around infrastructure, digital literacy, language barriers, awareness, integration between government departments, and security/privacy of citizen data. Overcoming these challenges will require improved literacy, ICT growth, effective project implementation, user-friendly interfaces, population control, and greater public awareness of e-governance services.
The document summarizes Bangladesh's National ICT Policy from 2015. It outlines the key features and challenges of implementing the policy. The policy's vision is to use ICT to establish a transparent government, develop skills, enhance social equity, and support national development goals. Key features address social equity, education, employment, exports, universal access, healthcare, integrity, and other areas. Challenges include ensuring reliable power supply and building infrastructure to support e-government, education, and a digital economy. The policy aims to help realize the government's vision of a "Digital Bangladesh."
The document summarizes South Sudan's digital engagement strategy. It outlines the country's vision to make ICT a driver of economic growth and development. Key points include establishing policies and regulations to liberalize the telecom market and expand infrastructure to rural areas. The strategy aims to facilitate access to communications services to generate jobs, alleviate poverty, and provide government services to citizens. It also discusses establishing various institutions like an ICT agency and regulatory authority to coordinate implementation and oversee the growing communications sector through public-private partnerships.
e-Government represents the use of information and communication technologies by government agencies to provide services to citizens and businesses. It aims to improve access to government information and services, make government more efficient and effective, and enhance relationships between citizens and government. Key aspects of e-government include improving internal government processes, connecting citizens, and promoting economic development through electronic public services.
UPSC aspirants who are a part of Vajirao IAS Academy or even aspirants who are not can follow our "Indian Governance Class Notes" to get a thorough guidance for UPSC CSE examinations. We specifically assign the task of writing the class notes to people who are experts in writing without any error. These notes are updated on our website on a regular basis and can be downloaded without paying any fees. Here’s the link to follow for Vajirao IAS Academy class notes.
https://www.vajiraoiasacademy.com/class-notes/
22 transparency desk under right to information act 2225Sandeep Mahatme
This document describes the implementation of a "Transparency Desk" initiative in SDM Gandachera, Tripura to improve proactive disclosure of information under Section 4 of the Right to Information Act. Key points:
- The Transparency Desk collects and makes available information from 22 government departments in one location for public access without fees.
- Initial problems with poor quality and incomplete information from some departments were addressed.
- Appointing staff fluent in local languages helps provide information to illiterate citizens.
- The initiative aims to increase transparency, accountability and trust in government while reducing RTI applications and costs to the administration.
IMPLEMENTATION OF E-GOVERNMENT IN KELURAHAN OF TANJUNGPINANG CITY (STUDY ON S...Shahril Budiman Png
This document summarizes a study on the implementation of the SIMDA BMD e-government application in the 18 sub-districts (kelurahan) of Tanjungpinang City, Indonesia. The key findings of the study are:
1. Telecommunication infrastructure is generally available to support e-government, with each kelurahan having 8-12 computers connected to the internet via WiFi networks.
2. The SIMDA BMD application has been in use for 4 years and has simplified asset administration compared to previous Microsoft Excel systems. However, it remains an offline system requiring data transfers via flash drives.
3. Participation from civil servants has been positive, though more training would help
ICT for service delivery in Rural India –scope, challenges and present scenarioiosrjce
The present era of globalization is based on knowledge and information as it directly affects the
economic, social, cultural and political activities of all the regions of the world. Governments worldwide have
realized the role that Information and Communication Technologies (ICT’s) can play in socio-economic
development and India is no exception to this. Majority of Indian population resides in rural areas and their
isolation has restricted them from contributing to the national mainstream, adversely affecting the country’s
growth. Even after 60 years of independence, rural India has remained poor while the remaining country has
developed by leaps and bounds. Rural India is regarded information-poor and characterized by severe poverty,
illiteracy, lack of health services, lack of employment and overall backwardness. Only the proper
implementation of ICT’s can play a pivotal role in their overall development, especially in the sectors of health,
education and government services. To supplement ICT service delivery, Government of India has the National
IT Policy in place and is also on the verge of launching the massive Digital India programme. But this requires
dauntless will power & confidence, effective monitoring, local services & technology combined with lots of hard
work.
1.IMPACT OF PUBLIC SERVICE DELIVERY
2.SERVICE DELIVERY
3.PUBLIC SERVICE DELIVERY
4.PRIVATE SERVICE DELIVERY
5.WHY WE NEED PUBLIC SERVICE DELIVERY
6.SOME OF KEY PUBLIC SERVICE
7.DIGITAL SERVICE 'E'
8.POSITIVE IMPACT
9.NEGATIVE IMPACT/ CHALLENGES THAT IMPEDE THESE REFORMS INCLUDE
10.AFFECTING GOVERNMENT REFORMS
RTI
11.CITIZENS CHARTER
12.E-GOVERNANCE
13.THANK YOU
This document analyzes recent efforts in the Philippines to harness information and communication technologies (ICT) to promote development and break an alleged "antidevelopment cycle." It provides an overview of the country's socioeconomic development strategies since 1986 and how ICT has been incorporated. National ICT plans from that period are examined, as are selected public sector ICT initiatives and the role of the private sector. While ICT adoption is growing, realizing its full potential remains challenging. The document argues that fully leveraging ICT for transformation will be key to the Philippines achieving genuine and sustainable development.
The document discusses electronic government (e-Government) initiatives in the Philippines that aim to enhance access to information and improve government services through the use of information and communications technology (ICT). It describes several key programs including iGOV, which links government data centers and provides a secured portal for common services; e-LGU, which helps local governments deliver public services electronically; and Contact Center ng Bayan, which allows citizens to access services through a single number. It also discusses initiatives like NOAH and MOSES that use mobile technologies to provide disaster information and support emergency operations. Overall the document outlines the Philippines' efforts to advance e-Government and leverage ICT to improve governance and public services.
The document discusses efforts towards e-government implementation in the Philippines. It describes how the Information and Communications Technology Office (ICTO) is working to promote e-government through initiatives like the Integrated Government Philippine (iGovPhil) project, e-LGU projects focused on local governments, and the Philippine Community eCenter (CeC) Program. It also outlines the Philippine Digital Strategy plan for 2011-2015 and some key ICT projects in the country like the Nationwide Operational Assessment of Hazards mobile app and the Philippine Health Insurance Corporation's plans for personal health records.
This document provides an overview of e-governance initiatives in India. It discusses how e-governance aims to provide online access to government services and information for citizens. Key initiatives at the national level include the National e-Governance Plan and various ministries developing online presences. States have also implemented e-governance projects like Bhoomi in Karnataka. NGOs and private organizations supplement these efforts through programs like Tara Haat and Drishtee that deliver e-services to rural areas.
E-Governance and the ICT Legislative Frameworktheijes
This study assesses the effect of ICT policies and practices toward ensuring the governance supported by information sharing in Tanzania. Logically, the work is organized in four main categories. The first category introduces the study through providing the background, statement of the problem and objectives. This part is followed by a research method. The study was based on interpretive principles, and it used secondary data to arrive to its conclusions. The analysis is conducted through grouping elements, which responds to the same pattern of the study, under the same section. The last part of the study provides the conclusion and recommendations to the local legislative framework
Disclosure of information about government actions and spending puts government and public officials under the constant watch of the public, allowing them to track what resources are spent, who contracts are awarded to and so on.
When designing proactive disclosure systems or voluntary disclosure has five principles governments should follow. Information needs to be: available, findable, comprehensible, low cost or free, up-to-date and relevant.
This document provides an overview of social accountability and the right to information (RTI) in Pakistan. It discusses how social accountability approaches like public feedback mechanisms and RTI can help address issues like weak monitoring, lack of participation, and information deficits that undermine service delivery. The document outlines Pakistan's RTI legislation, the process for requesting and appealing information requests, and the role of Information Commissions in facilitating RTI. Overall, the summary discusses how social accountability and RTI can empower citizens and improve governance by increasing transparency and demanding accountability.
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...ijmpict
The document discusses e-government initiatives in Bangladesh to improve public service delivery and citizen satisfaction. It outlines how Bangladesh established a national web portal to provide various public services online, such as land records, education, health, employment, and agriculture services. This shift from traditional to e-government model aimed to reduce time, costs and corruption while increasing accessibility, transparency and satisfaction. However, challenges remain around limited IT infrastructure and skills. The government needs to address these challenges to fully realize the benefits of e-governance.
Digital Participatory Budgeting in Latin AmericaRicardo Matheus
The document studies experiences using information and communication technologies (ICTs) in participatory budgeting in Latin America. It analyzes four case studies where digital tools were incorporated: 1) Porto Alegre, Brazil monitors budget implementation online. 2) Ipatinga, Brazil allows citizens to submit budget priorities online. 3) Belo Horizonte, Brazil's experience is not described. 4) Recife, Brazil allows online voting that is added to in-person votes. While ICTs can increase participation, challenges include individual vs collective participation and whether technology truly enables social control or is just superficial. Political will is needed to ensure technology benefits democracy.
The document summarizes a case study of the rural municipality of Patzun in Guatemala implementing a social media e-government strategy to promote local culture and development. Key aspects of the strategy included a government portal, YouTube video channel, Google Plus photo collection, and Facebook page highlighting local traditions, handicrafts, celebrations, and socioeconomic initiatives. The strategy received awards and was recognized as a best practice. It faced challenges around government changes and gaining support but succeeded due to political commitment, an effective regulatory framework, teamwork, and utilizing existing tools to engage citizens both locally and abroad.
E-governance aims to simplify government processes for citizens, businesses, and within government using information and communication technologies. The key purposes are to promote transparency and efficiency in governance. India has implemented several e-governance initiatives and mission mode projects at the central and state level targeting sectors like banking, immigration, and municipalities. However, challenges remain around infrastructure, digital literacy, language barriers, awareness, integration between government departments, and security/privacy of citizen data. Overcoming these challenges will require improved literacy, ICT growth, effective project implementation, user-friendly interfaces, population control, and greater public awareness of e-governance services.
The document summarizes Bangladesh's National ICT Policy from 2015. It outlines the key features and challenges of implementing the policy. The policy's vision is to use ICT to establish a transparent government, develop skills, enhance social equity, and support national development goals. Key features address social equity, education, employment, exports, universal access, healthcare, integrity, and other areas. Challenges include ensuring reliable power supply and building infrastructure to support e-government, education, and a digital economy. The policy aims to help realize the government's vision of a "Digital Bangladesh."
The document summarizes South Sudan's digital engagement strategy. It outlines the country's vision to make ICT a driver of economic growth and development. Key points include establishing policies and regulations to liberalize the telecom market and expand infrastructure to rural areas. The strategy aims to facilitate access to communications services to generate jobs, alleviate poverty, and provide government services to citizens. It also discusses establishing various institutions like an ICT agency and regulatory authority to coordinate implementation and oversee the growing communications sector through public-private partnerships.
e-Government represents the use of information and communication technologies by government agencies to provide services to citizens and businesses. It aims to improve access to government information and services, make government more efficient and effective, and enhance relationships between citizens and government. Key aspects of e-government include improving internal government processes, connecting citizens, and promoting economic development through electronic public services.
UPSC aspirants who are a part of Vajirao IAS Academy or even aspirants who are not can follow our "Indian Governance Class Notes" to get a thorough guidance for UPSC CSE examinations. We specifically assign the task of writing the class notes to people who are experts in writing without any error. These notes are updated on our website on a regular basis and can be downloaded without paying any fees. Here’s the link to follow for Vajirao IAS Academy class notes.
https://www.vajiraoiasacademy.com/class-notes/
22 transparency desk under right to information act 2225Sandeep Mahatme
This document describes the implementation of a "Transparency Desk" initiative in SDM Gandachera, Tripura to improve proactive disclosure of information under Section 4 of the Right to Information Act. Key points:
- The Transparency Desk collects and makes available information from 22 government departments in one location for public access without fees.
- Initial problems with poor quality and incomplete information from some departments were addressed.
- Appointing staff fluent in local languages helps provide information to illiterate citizens.
- The initiative aims to increase transparency, accountability and trust in government while reducing RTI applications and costs to the administration.
IMPLEMENTATION OF E-GOVERNMENT IN KELURAHAN OF TANJUNGPINANG CITY (STUDY ON S...Shahril Budiman Png
This document summarizes a study on the implementation of the SIMDA BMD e-government application in the 18 sub-districts (kelurahan) of Tanjungpinang City, Indonesia. The key findings of the study are:
1. Telecommunication infrastructure is generally available to support e-government, with each kelurahan having 8-12 computers connected to the internet via WiFi networks.
2. The SIMDA BMD application has been in use for 4 years and has simplified asset administration compared to previous Microsoft Excel systems. However, it remains an offline system requiring data transfers via flash drives.
3. Participation from civil servants has been positive, though more training would help
ICT for service delivery in Rural India –scope, challenges and present scenarioiosrjce
The present era of globalization is based on knowledge and information as it directly affects the
economic, social, cultural and political activities of all the regions of the world. Governments worldwide have
realized the role that Information and Communication Technologies (ICT’s) can play in socio-economic
development and India is no exception to this. Majority of Indian population resides in rural areas and their
isolation has restricted them from contributing to the national mainstream, adversely affecting the country’s
growth. Even after 60 years of independence, rural India has remained poor while the remaining country has
developed by leaps and bounds. Rural India is regarded information-poor and characterized by severe poverty,
illiteracy, lack of health services, lack of employment and overall backwardness. Only the proper
implementation of ICT’s can play a pivotal role in their overall development, especially in the sectors of health,
education and government services. To supplement ICT service delivery, Government of India has the National
IT Policy in place and is also on the verge of launching the massive Digital India programme. But this requires
dauntless will power & confidence, effective monitoring, local services & technology combined with lots of hard
work.
1.IMPACT OF PUBLIC SERVICE DELIVERY
2.SERVICE DELIVERY
3.PUBLIC SERVICE DELIVERY
4.PRIVATE SERVICE DELIVERY
5.WHY WE NEED PUBLIC SERVICE DELIVERY
6.SOME OF KEY PUBLIC SERVICE
7.DIGITAL SERVICE 'E'
8.POSITIVE IMPACT
9.NEGATIVE IMPACT/ CHALLENGES THAT IMPEDE THESE REFORMS INCLUDE
10.AFFECTING GOVERNMENT REFORMS
RTI
11.CITIZENS CHARTER
12.E-GOVERNANCE
13.THANK YOU
This document analyzes recent efforts in the Philippines to harness information and communication technologies (ICT) to promote development and break an alleged "antidevelopment cycle." It provides an overview of the country's socioeconomic development strategies since 1986 and how ICT has been incorporated. National ICT plans from that period are examined, as are selected public sector ICT initiatives and the role of the private sector. While ICT adoption is growing, realizing its full potential remains challenging. The document argues that fully leveraging ICT for transformation will be key to the Philippines achieving genuine and sustainable development.
The document discusses electronic government (e-Government) initiatives in the Philippines that aim to enhance access to information and improve government services through the use of information and communications technology (ICT). It describes several key programs including iGOV, which links government data centers and provides a secured portal for common services; e-LGU, which helps local governments deliver public services electronically; and Contact Center ng Bayan, which allows citizens to access services through a single number. It also discusses initiatives like NOAH and MOSES that use mobile technologies to provide disaster information and support emergency operations. Overall the document outlines the Philippines' efforts to advance e-Government and leverage ICT to improve governance and public services.
The document discusses efforts towards e-government implementation in the Philippines. It describes how the Information and Communications Technology Office (ICTO) is working to promote e-government through initiatives like the Integrated Government Philippine (iGovPhil) project, e-LGU projects focused on local governments, and the Philippine Community eCenter (CeC) Program. It also outlines the Philippine Digital Strategy plan for 2011-2015 and some key ICT projects in the country like the Nationwide Operational Assessment of Hazards mobile app and the Philippine Health Insurance Corporation's plans for personal health records.
This document provides an overview of e-governance initiatives in India. It discusses how e-governance aims to provide online access to government services and information for citizens. Key initiatives at the national level include the National e-Governance Plan and various ministries developing online presences. States have also implemented e-governance projects like Bhoomi in Karnataka. NGOs and private organizations supplement these efforts through programs like Tara Haat and Drishtee that deliver e-services to rural areas.
Reinventing Government in the Information Age
II.People’s Participation, Consensus Building, and Transparency through ICTs: Issues and Challenges for Governance in the Philippines
III. Shaping Organization Form Communication, Connection and Community
IV. ICTs and Employment: the Problem of Job Quality
This document provides an overview of e-governance and its application in developing countries. It defines e-governance as using information and communication technologies to improve government effectiveness, efficiency, and transparency. The document presents a four-phase e-governance model moving from information provision to full transactional capabilities. It also discusses technology impacts and provides two case studies of e-governance projects in Ghana and Tanzania aimed at better coordination and use of information for decision-making. Key challenges for developing countries include lack of infrastructure, skills, funding, and digital divides.
E-governance involves using information and communication technologies to improve government services, increase transparency, and encourage citizen participation. It originated in the 1970s in India and other countries. There have been five stages of e-governance development: information, interaction, transaction, transformation, and institutionalization. The Philippines has worked to develop e-governance since the 1970s by establishing organizations and passing laws, but UN assessments show it still has progress to make compared to other Southeast Asian nations in online services, infrastructure, and citizen participation.
e-Government in the Philippines: Benchmarking against global best practices (...Coach Edwin Soriano
E-Government refers to the use by government agencies of information and communication technologies (ICT) that have the ability to transform relations with citizens, businesses, government employees, and other arms of government in the delivery of services. For the World Bank, it is the use of ICT to improve the efficiency, effectiveness, transparency, and accountability of government.
E-Government is the use of electronic media in the facilitation of government processes. It covers a wide range of applications making use of multi-media broadcasting, radio networks, computer networks, mobile phone communication technologies, and other similar electronic devices.
Internal information systems of Government agencies, information kiosks, automated telephone information services, SMS services and other systems all comprise e-Government services. All these are applications of Information and Communications Technologies (ICT) to improve the services of the Government towards its primary clients: the citizens.
~~~~~~~
For e-Government updates, visit www.GabayPinoy.com
- Edwin Ka Edong Soriano
Japan has made significant progress in digitizing government services and improving e-government initiatives over the past decade. This includes integrating individual ministry application systems into a single government portal site for one-stop services, as well as efforts to standardize data formats and procedures to improve usability of online services compared to traditional offline options. However, Japan recognizes the need to focus not just on digitization but also ensuring services are designed to optimize the user experience and maximize the benefits of open government data and systems.
This document discusses the development of E-LAKIP (Electronic Government Performance Accountability Report) software in Indonesia. It was created to facilitate the reporting process and make reports compliant with various regulations. The development involved creating a prototype, installing the software, and training government agencies. It was developed incrementally using a gradual information system model. The goals were to produce the E-LAKIP software, install it, and provide training to agencies. Future additions may include quarterly monitoring comparisons and five-year performance evaluations. The software aims to improve transparency and accountability in government.
A Literature Review Of Infrastructure Capabilities In Shared E-Government Con...Valerie Felton
This document summarizes a literature review on the capabilities needed for shared e-government. It discusses how e-government has developed rapidly worldwide to improve public services. The review identifies 5 key capabilities for shared e-government based on prior studies: connectivity, modularity, serviceability, political willingness, and skilled IT human resources. It recommends Indonesian and local governments develop these capabilities to support shared e-government and reduce costs of e-government development.
The document provides an overview of e-governance and related concepts. It defines governance, e-government, e-governance and m-government. It discusses the international scenario of e-governance initiatives in countries like the US, UK and New Zealand. It then describes India's national e-governance plan, various mission mode projects including banking, income tax, passport services, and the objectives of establishing digital infrastructure in government departments and services.
E-government Implementation in Kenya, an evaluation of Factors hindering or p...Editor IJCATR
This document discusses factors that influence the successful implementation of e-government projects in Kenya. It analyzes a survey conducted with officials and citizens to evaluate seven factors related to e-government success and failure based on Heeks' Factor Model.
The survey found that key success factors for e-government in Kenya included having a good strategy, strong internal and external support, competent employees, and adequate funding. Meanwhile, the main failure factors were weak ICT infrastructure, poor project management, and inadequate consideration of user needs in system design. The study provides recommendations to policymakers on addressing weaknesses and promoting strengths to improve e-government implementation.
This document discusses limitations to adopting e-government by local governments in developing countries, using a case study of Ilala Municipal Council in Tanzania. It finds that organizational and legal factors are major impediments. The document provides background on e-government and its potential benefits. It also describes the study area of Ilala Municipal Council and outlines a research method using a survey of 120 respondents to analyze factors limiting e-government adoption, including legal, cultural, managerial, organizational, and technological awareness issues.
This presentation will clarify the role of IT in government, as well as the Contribution of government in the IT sector. How the IT sector helped us to take a closer look at the government and the current scenario of both these powerful fields.
This document discusses the introduction, objectives, and examples of e-governance projects in India. E-governance uses information and communication technologies to enhance governance through more efficient and transparent exchange of information between governments and citizens. The objectives of e-governance include making government information public, increasing citizen participation, establishing transparency and accountability, and reducing government spending. Examples provided are Project E-Cops in Andhra Pradesh, Project Swagat in Gujarat, and Project Panjeeyan in Assam, which digitized various government services and processes.
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ICTA is the implementing agency of Sri Lanka's e-Sri Lanka ICT development roadmap. ICTA aims to harness ICT to drive economic and social advancement by bringing the benefits of ICT to every citizen, village, and business, and transforming how the government works. ICTA's key roles include creating an enabling environment for ICT development, providing ICT infrastructure and services, developing Sri Lanka's ICT industry and workforce, and promoting an e-Society through innovative social applications of ICT.
WHAT IS E-GOVERNANCE ? HOW IT HELPS IN NATIONS DEVELOPMENT`Shweta Bhavsar
The document discusses e-governance and how it helps national development. It defines e-governance as using information and communication technologies to improve the efficiency, effectiveness, transparency and accountability of government services and interactions with citizens. It discusses India's major e-governance initiatives and mission mode projects in sectors like health, education and postal services. The document also outlines the developmental phases of e-governance in India and how it helps provide online government services to citizens through different models like G2G, G2C, G2B and G2E. Overall, e-governance is seen as playing a key role in supporting governance and empowering citizens through improved access to information.
e-Governance Implementation In Ebonyi State Nigeria: Challenges and ProspectsEditor IJCATR
The deployment of Information and Communication Technology (ICT) in different facets of the world’s economy has yielded very reasonable results. ICT has blured the barriers of hinderances in tourism, trade, healthcare, education and training. In governance and administration, ICT applications have enhanced the delivery of public services to citizens and clients not only by improving the process and management of government, but also by redefining the traditional concepts of citizenship. This paper examined the challenges facing the implementation of e-Governance in Ebonyi State – Nigeria and highlights the prospects. The research used a primary source of data by distributing, collecting and analysing a total of 500 questionnaires administered to respondents in the research area (Ebonyi State). The research found that the most difficult challenges facing the deployment of e-governance in Ebonyi State were lack of steady power supply, poor communication infrastructure and high cost of computer and internet equipments. The survey also revealed that the use of e-governance would bring improved efficiency in government operations without necessarily increasing the cost of state governance. e-Governance would strengthen democratic principles and ideologies which inturn brings good governance to the people.
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Chapter wise All Notes of First year Basic Civil Engineering
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Chapter-1
Introduction to objective, scope and outcome the subject
Chapter 2
Introduction: Scope and Specialization of Civil Engineering, Role of civil Engineer in Society, Impact of infrastructural development on economy of country.
Chapter 3
Surveying: Object Principles & Types of Surveying; Site Plans, Plans & Maps; Scales & Unit of different Measurements.
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Environmental Engineering: Environmental Pollution, Environmental Acts and Regulations, Functional Concepts of Ecology, Basics of Species, Biodiversity, Ecosystem, Hydrological Cycle; Chemical Cycles: Carbon, Nitrogen & Phosphorus; Energy Flow in Ecosystems.
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ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
Articles - International Journal of Managing Public Sector Information and Communication Technologies ( IJMPICT )
1. International Journal of Managing Public Sector Information and Communication Technologies (IJMPICT)
Vol. 10, No.1/2/3/4, December 2019
DOI: 10.5121/ijmpict.2019.10402 21
ISSUES IN THE IMPLEMENTATION OF
KATARUNGANG PAMBARANGAY – PHILIPPINE
LOCAL JUSTICE SYSTEM: INPUT TOWARDS THE
DEVELOPMENT OF E-PABARANGAY
Joanna E. De Torres and Marco Jr. N. Del Rosario
College of Computer Studies, Laguna State Polytechnic University, Laguna, Philippines
ABSTRACT
An ICT-enabled government provides citizens with improved access to information and services anytime
and anywhere. Currently, eighty barangays in the city of San Pablo, Philippines have the means to
implement ICT-enabled projects since they are all provided with ICT equipment. However, several
barangay transactions are still done manually such as filing and processing complaints at Katarungang
Pambarangay, a community-based mechanism for dispute resolution. This study aims to determine the
problems encountered in Katarungang Pambarangay, to determine the level of readiness of the barangay
in utilizing an information system and to propose a software application as a solution to the problems. The
proponents conducted qualitative and quantitative methods. An interview was conducted with a DILG
representative to identify the problems. While a survey questionnaire was given to the barangay to
determine their readiness in utilizing an e-system. This research analyses the findings and presents
recommendations.
KEYWORDS
Government, e-Government, Information Technology, Information System, Philippines, Justice System,
Katarungang Pambarangay
1. INTRODUCTION
Barangays serves as the primary planning and implementing unit of government in the
Philippines. As the basic political unit, it implements the policies, plans, programs, projects, and
activities in the community [1]. It participates in the implementation of several national programs
and projects such as the country’s e-government plan. Philippines implements its e-government
master plan (EGMP) which is a blueprint in integrating ICT for the whole government. This plan
helps the Philippines to attain its vision to provides responsive and transparent citizen-centered
services online by creating a digitally empowered and integrated government for a globally
competitive Filipino nation [2]. The use of information and communications technology (ICT)
and other web-based technologies to improve information access as well as the delivery,
efficiency, and effectiveness of service to the public is what defined e-governance. A government
that supports and utilizes ICT to their services was able to provide easy access to information to
their citizens anytime anywhere. It also allows the government to show transparency and
accountability in its operations [3]. To fully embody its vision, the country’s e-Government
Management Group implements, facilitates and evaluates the standards, policies, and plans for
2. International Journal of Managing Public Sector Information and Communication Technologies (IJMPICT)
Vol. 10, No.1/2/3/4, December 2019
22
ICT. The group also implements and monitors several plans such as the National e-Government
Plan and Information Systems Strategic Plans. Furthermore, they provide ICT services to
government agencies and develops and implements the ICT human capital and
professionalization program for government. In response, few agencies were transitioning from
manual procedures to the utilization of an information system which is helping them in the
attainment of the vision.
Katarungang Pambarangay (KP) is the Philippines’ mechanism of resolving disputes within a
community. Disputes between members of the same community, whether by municipal or city
level, is covered by KP. This mechanism involves the Barangay Chairman and other members of
the communities (the Lupon members) as intermediaries. They act as mediators, conciliators, and
occasionally arbitrators. The Philippines justice system was first established by the presidential
decree 1508 in 1978 and Batas Pambansa Blg. 337. However, it was improved by the Republic
Act No. 7160 or also called the Local Government Code of 1991. This includes the policies and
procedures that the local government unit should follow and implement. This justice system
aimed to speed up the administration of justice, reduce the number of imperceptive filing of cases
and to unclog court dockets. These objectives result in an improved quality of justice allotted by
the courts to sustain and appreciate the tradition of agreeably settling disagreements in a
community [4].
Currently, there are eighty (80) barangays in the city of San Pablo that have all the means to
implement ICT enabled projects. Since the Philippine government is aiming to revolutionize its
services, they are all given and provided with several ICT equipment and internet technologies.
However, despite the support of the government and availability of resources, there are several
official barangay transactions still being done manually. One of these manually performed
transaction is the implementation of the Katarungang Pambarangay or Barangay Justice System.
1.1. Objectives
The main objective of this study is to address the issues experienced by Katarungang
Pambarangay in the city of San Pablo to improve the quality of public service.
Specifically, the study aims to:
1. Determine the availability of ICT equipment that supports the implementation of
Philippine E-Government initiatives in the different barangay.
2. Determine the level of readiness of the barangay secretaries in utilizing information
systems to be used in their respective barangays.
3. Determine the problems/issues encountered in the manual implementation of the
barangay justice system.
4. Provide a solution by designing a web-based system to the addressed issues using ICT-
enabled computer program or application;
3. International Journal of Managing Public Sector Information and Communication Technologies (IJMPICT)
Vol. 10, No.1/2/3/4, December 2019
23
2. RELATED LITERATURE
2.1. Philippine Government Composition
As mandated by law, the Philippine government created an agency that assists the president in
exercising supervision over local governments called the Department of the Interior and Local
Government (DILG) [1]. It was created in pursue to ensure public safety, promote peace and
order, and further strengthen the local government capability aimed towards the delivery of basic
service to the citizenry. To successfully implement its programs and policies throughout the
country it establishes several regional offices. Moreover, it extends its services by working with
different agencies such as other national government agencies (NGAs), and civil society,
including non-government agencies (NGOs) and people’s organizations (POs) and especially
with the local government units (LGUs) [5].
LGUs supervises the conveyance of basic services and facilities to the citizens since it is the
nearest component of the government to its citizens. It can be classified into four groups, each
having the right and power to regulate political, economic, social, and administrative affairs [6].
The four groups are the autonomous regions (the Autonomous Region in Muslim Mindanao is the
only autonomous region in the country), the cities and provinces, the municipalities and the
barangays (villages). As the smallest political unit in the country, every municipality and city is
made up of barangays [7]. It is governed by an elected leader called Punong Barangay (Chief
Executive), the Sangguniang Kagawad (Barangay Members), and the Sangguniang Kabataan
(Youth) Chairman. There are 42,044 barangays in the Philippines as of May 2019. The role of the
barangay is to support the government by implementing its programs and policies be it in a form
of implementing the law or by supporting the government initiative in integrating ICT in its
processes [8].
2.2. Philippine E-Government
E-government uses ICT to interactively communicate and to give quality services to its
community, whether in the public or private sector [9]. The utilization of different electronic
media in facilitating the processes and services in the government defines e-government [10]. It
intends to make the government public services improve through the implementation of various
Information and Communications Technologies (ICTs) to its most important clients which are the
citizens. Technologies used in e-governance can be classified by where it is applied. One of these
classifications is the internal ICT applications which refer to the solutions developed by
streamlining in-house processes. Data encoding, document processing, document retrieval, and
other administrative task accomplished by a government agency is an example of these processes.
the Philippine government envisions that all the processes and services existing in the
government agencies utilize ICT. The Philippine government designed and implement the E-
Government Master Plan (EGMP) which is a blueprint to make the entire government integrated
with ICTs [2]. This plan allows the country to implement, facilitate and evaluate several
government programs. One example of these programs is the eLGU which is the Electronic
Governance in Local Government Unit. This program plans to change the Philippine local
governance by transforming the local government into an electronically enabled unit. eLGU
improves the delivery of public service, promotes transparency in the transactions with the
government agencies and increases public access to government information and services. This
program is composed of several projects such as the Electronic Treasury Operations Management
4. International Journal of Managing Public Sector Information and Communication Technologies (IJMPICT)
Vol. 10, No.1/2/3/4, December 2019
24
System (eTOMS), Electronic Business Permit and Licensing System (eBPLS), and Electronic
Real Property Tax System (eRPTS), [3].
2.3. Katarungang Pambarangay
Katarungang Pambarangay is the system established to resolve disputes in the barangays in the
Philippines [11],[12]. KP helps in avoiding the increase of criminality, one of the areas needed to
be addressed in the Peace and Development Zones, by preventing peace and order in the
community [4]. It provides all avenues to an amicable settlement to promote a fast administration
of justice which results in the reduction of court cases. KP was able to settle several types of
cases, criminal and civil, since its establishment [11]. This system was intended to give honor and
recognition to Philippine’s tradition and culture of settling disputes peacefully among family and
barangay members. Instead of taking the conflicts at the court of justice, the tradition allows the
Filipinos to settle such conflicts within the barangay. By honoring the tradition and making it into
law, the court benefits in this since it contributes to minimizing the number of cases being filed
which may lead to the congestion in court dockets. It was evident that KP was able to help in
lessening the cases reported to the regular trial court especially those of civil cases [12].
Moreover, prolonged court litigation which produces animosity is being avoided by compelling
both parties to resolve the issues through the intervention of the barangay. Beyond the intention
of lessening the number of cases recorded in the court, higher societal goals, for an instance,
decent citizenship and a solid community, can be attained [11]. However, the
procedures/practices conducted in KP are not particularly being documented, meaning the records
of the case proceedings and resolution are not available [12].
3. METHODOLOGY
A literature review was initially conducted in this study to comprehend different aspects of the
issue and their importance to the Philippines’ Katarungang Pambarangay. After the review of
related literature and initial analysis of the phenomenon of interest, the proponents conducted a
qualitative assessment. This was conducted in collaboration with a representative from the office
of DILG through a consultative meeting. This aims to identify the issues encountered by the
barangay officials in fulfilling their duties concerning the Katarungang Pambarangay. A set of
questions were asked to the DILG representative. The research question asked were compiled into
the following questions: (1) what are the processes that need the support of computer technology,
and (2) what are the issues and problems encountered in implementing Katarungang
Pambarangay. Data gathering took less than a day since the data needed by the proponents were
readily available at the office of DILG in the city of San Pablo, Laguna. Moreover, to determine
the level of readiness of the barangays in utilizing an information system, a survey was
conducted. The respondents of the survey are the staff from different barangay. The following
research questions were compiled: (1) Can they follow the instructions to run a software
application, (2) do they understand file management, and (3) do they have the knowledge of basic
computer concepts. These three research questions were assessed by making use of the data
collected through a survey. Descriptive analysis was used to evaluate the gathered data.
Using the analyzed data as a basis, the proponents came up with a system design on how the
intended solution will work. Use Case Diagram was used to show the actors that may be involved
in the process and actions to be performed in utilizing the system. A database architecture was
also designed by the proponents.
5. International Journal of Managing Public Sector Information and Communication Technologies (IJMPICT)
Vol. 10, No.1/2/3/4, December 2019
25
4. RESULTS AND DISCUSSION
The interview questions consisted of two sections, one drawing information on the issues
encountered in Katarungang Pambarangay and another is for determining the readiness of the
barangay to utilize an information system. The succeeding sections present the results of the
interview question for the representation of DILG during the consultative meeting and the results
of the survey questionnaires answered by the barangay secretaries and official.
4.1. Processes that needs support of Computer Technology
The interview was conducted with the participation of the City Local Government Operations
Officer (CLGOO) of the city of San Pablo, Laguna, Philippines. Based on the interview
conducted, for the first section of the interview, the respondent enumerated the processes that
needed the support of computer technology such as:
1. Filing of complaints;
2. Printing of forms;
3. Storage of important files; and
4. Notification for important dates.
The enumerated issues mentioned above are the processes that the CLGOO consider requiring an
implementation for an information system. These issues resulted in the poor management of
Katarungang Pambarangay. Moreover, these processes are the causes that the KP is commonly
having problems with. Such problems and issues are presented in the following section.
4.2. Issues Encountered in Katarungang Pambarangay
The respondent, CLGOO of the City of San Pablo, answered the second part by enumerating the
problems and issues encountered in handling the complaints. The following are the derived
results:
1. Redundant encoding of substantial information in all Katarungang Pambarangay forms;
2. Voluminous paper works;
3. Lack of database files for all the complaints;
4. No effective control number system;
5. Some records were not properly monitored;
6. Some records were misplaced; and
7. Generating quarterly reports was not immediately attended due to other duties.
4.3. Readiness of the Barangays to utilize an Information System
4.3.1. Readiness of ICT equipment and internet connection in all barangays in San Pablo
City
To sustain the usefulness of e-services, it is imperative to determine the readiness of the
infrastructure of the in-house and online systems of the government [9]. The data provided by the
office of DILG implies that all the 80 barangays in the city of San Pablo are equipped with
essential ICT facilities. Having said that, it can easily be concluded that 100% of the barangay has
6. International Journal of Managing Public Sector Information and Communication Technologies (IJMPICT)
Vol. 10, No.1/2/3/4, December 2019
26
the necessary equipment to support the utilization of an information system. Such equipment
consists of, but not limited to, desktop computers, printers, and scanners. However, it is not clear
if all these barangays have internet connectivity. A survey was conducted to determine the
availability of internet connectivity in all the barangays in San Pablo City.
Figure 1. Availability of ICT Equipment and Internet Connection representation
Legend: A – Complete ICT Equipment with stable Internet Connection
B – Complete ICT Equipment without stable Internet Connection
As shown in Figure 1, sixty (60) barangays, which is 75% of the total barangay, are currently
fully equipped with ICT facilities with a stable internet connection. On the other hand, it shows
that 25% of the barangay are still unfortunate to experience a lack of internet connectivity. There
are twenty (20) barangays that do not have a stable internet connection. However, in an interview
with some of the respondents, such an issue was addressed by the barangay by purchasing and
relying upon the internet connectivity using portable broadband devices owned personally by the
barangay secretaries.
4.3.2. Readiness of the staff to utilize an information system
To determine the level of readiness of the barangay secretaries in utilizing an information system
to be used in their respective barangays, a survey was conducted. The respondents were asked to
measure their level of understanding and the knowledge they possessed in the questions
mentioned earlier. A total of sixty-four (64) individuals responded to the survey comprising the
barangay secretaries and barangay officials. Summary of the responses was presented below:
Figure 2. Question Number 1 representation
7. International Journal of Managing Public Sector Information and Communication Technologies (IJMPICT)
Vol. 10, No.1/2/3/4, December 2019
27
Legend: Very High = 5, High = 4, Moderate = 3, Poor = 2, Very Poor = 1
Table 1. Survey response scores.
Based on the result presented in Figure 2 and Table 1, most of the respondents can follow the
instructions to run software applications at a moderate level. The moderate level respondents
cover 28.13% of the total number of respondents. While 21.88% and 20.31% of the respondents
confidently share that their level of knowledge in following instructions is “Very High” and
“High”, respectively. But, the result shows that 26.56% and 3.13% of the respondents have
answered “Poor” and “Very Poor”, respectively, which means that these respondents are having
trouble following instructions in running a software application.
Figure 3. Question Number 2 representation
Legend: Very High = 5, High = 4, Moderate = 3, Poor = 2, Very Poor = 1
Table 2. Survey response scores.
Figure 3 and Table 2 presents the result in the survey question about the respondents’ level of
understanding of File Management. With regards to the barangay officials and secretaries’
knowledge in creating folders and directories, and recognizing several file types and extension,
8. International Journal of Managing Public Sector Information and Communication Technologies (IJMPICT)
Vol. 10, No.1/2/3/4, December 2019
28
the respondents who answered that they have “Very High” and “High” level of knowledge covers
20.31% and 21.88% of the total number of respondents, respectively. This signifies that less than
half of the respondents were confident with the knowledge they possess about file management.
Moreover, the group with the most number falls to the “Poor” level which covers 28.13% of the
responses. 26.56% of the respondents agreed that they have moderate knowledge about file
management. Similar to the first question, there is 3.13% of the respondents who responded that
they have a “Very Poor” understanding of the topic.
Figure 4. Question Number 3 representation
Legend: Very High = 5, High = 4, Moderate = 3, Poor = 2, Very Poor = 1
Table 3. Survey response scores.
While pertaining to the barangay secretaries and officials’ knowledge on basic computer
concepts, most of the responses fall in the “Very High” and “High” range. As shown in Figure 4
and Table 3, in terms of an individual’s knowledge in basic computer concepts, 56.25% and
21.88% of the respondents positively agreed that they are knowledgeable. On the other hand, only
3.13% of the staff responded that they are not that knowledgeable of the concepts of software
applications and hardware components. Whereas, both responses of “Poor” and “Moderate” have
the same number of responses which both covers 9.38% of the total number of respondents.
These results show that there are barangay officials and secretaries in San Pablo City, Laguna that
are knowledgeable on basic concepts of a computer, file management, and following instructions
when running a software application. Moreover, it means that there are barangays that can
perform tasks using ICT equipment which will enable them to provide faster service and will
make them more efficient.
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5. RECOMMENDATIONS
Based on the results of the conducted assessments, all the barangays in San Pablo City are
equipped with essential ICT facilities to deliver basic technology-supported services to their
constituents. Correspondingly, half of the barangay officials are knowledgeable in handling ICT
operations which indicates that room for improvement is necessary, hence, it is recommended to
have in-depth training. Because of the arising problems in the local government due to
voluminous paper works required by the Department of the Interior and Local Government
(DILG), the proponents believed that developing an information system for the services that
require a lot of effort and time such as the services under the Katarungang Pambarangay is a
must. With that in mind, a use case diagram was designed to illustrate the organization of the
recommended system.
Figure 5. Use Case Diagram of the recommended system
As illustrated above in Figure 5, there will be two actors in the system – an end-user and an
administrator. The barangay secretary or any barangay official who will administer the
procedures of Katarungang Pambarangay will serve as the end-user of the recommended system
while the developer will be the administrator. It is assumed that all identified problems
encountered in the processes in Katarungang Pambarangay will be resolved if this system will
materialize. The recommended system will allow the end-user to input, update and store records
(complaints) for safekeeping and reduce redundant encoding of data, print the Katarungang
Pambarangay forms and keeping a soft copy of it, issue documents and certifications, get
notifications for the important dates for conducting mediation, conciliation or arbitration to
eliminate delay in processing of complaints, view the calendar of activities, and issue and manage
the control numbers. On the other hand, on the Administrator side, the system will enable them to
manage users by allowing them to add end-users to the system, create forms, provision to import
and export database for backup and restore of data, and view user logs (audit trail) to trace the
actions of every end-user of the system.
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Figure 6. Database architecture of the recommended system
The proponents intend to implement the three-tier architecture as the database architecture on the
recommended system. As shown in Figure 6, as the client, each barangay is expected to have at
least one terminal (desktop/laptop computer) for them to use the system. To connect to the
recommended system application, a terminal is expected to be connected to the internet. Since
most of the barangay had internet connectivity, this architecture is much suggested. In the server
part of the architecture, a separate server for the web application and the database application is
suggested. This will allow the servers to work efficiently by balancing the load to satisfy more
client requests. Since there are several barangays expected to utilize the system, having to process
more requests is an advantage. Such a feature will make the system more effective and efficient.
Moreover, it will enable the users to be satisfied and meet their expectations as well as provide
the barangays with a more secure online service.
6. CONCLUSIONS AND LIMITATIONS
Information and Communication Technology (ICT) has played a vital role in enhancing the
quality of government processes and/or services particularly in the smallest unit of the Philippine
political system which is the barangay. This study determined that there are pressing issues and
problems being encountered in implementing the Katarungang Pambarangay. Based on the
findings presented in the earlier section, barangays can adopt an information system because there
are resources and equipment readily available in their offices. Moreover, the result shows that
some of the officials, as well as the staff of the barangays, are equipped with the essential
knowledge and skills in using a system. However, it is still recommended to conduct
seminars/workshops/training to further enhance their skills and knowledge. The study further
shows that integrating an information system in the government process will benefit not just the
agency but also the community.
The study only considered the problems and issues collected from the qualitative assessment. Any
issues not mentioned in the interview are not considered in the recommended design of the
system. In addition, the effectiveness of the proposed system was not considered in this study.
Thus, a follow-up study is recommended.
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ACKNOWLEDGMENT
The authors are indebted to the Department of the Interior and Local Government, to the respondents of the
study, and the Liga ng Barangay of the City of San Pablo, Laguna. This research was supported by the
College of Computer Studies and the Research and Development office of Laguna State Polytechnic
University, San Pablo City, Laguna, Philippines.
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AUTHORS
Joanna E. De Torres received her BS in Information Technology from Laguna State
Polytechnic University and MIT degree from the Technological University of the
Philippines. She is currently a member of the Faculty of the College of Computer
Studies at Laguna State Polytechnic University, Philippines. Her research interests
include Performance and Reliability Analysis of Computer Software, e-Government, IT
Education, and e-Learning.
Marco Jr. N. Del Rosario received his BS in Information Technology from Laguna
State Polytechnic University and Master of Information Technology degree from the
Technological University of the Philippines. He is currently a member of the Faculty
of the College of Computer Studies at Laguna State Polytechnic University,
Philippines. His research interests include Web Development, Performance and
Reliability Analysis of Computer Software, e-Government, IT Education, and e-
Learning.