The document discusses the shift from traditional one-way marketing communications to more social and collaborative approaches. It notes that organizations have lost control of the conversation and need to get back involved by creating co-created products and campaigns. Strategic social media marketing is about high levels of involvement through techniques like co-creation, involvement in products, creation of new involving products and campaigns, and listening to audiences. The key is finding the right balance between traditional branding and going viral online through user generated content and physical world activations.