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LOWE’S HOME IMPROVEMENT
Sarah Lee Shan Yun
Strategic Management Fall 2016
NOTION 1
•  Insight: the home improvement
industry in urban areas is powered
by the people via strong
interpersonal connections
•  Idea: create a web blog / platform
for DIY home-improvement tips (life
hacks)
•  Reason to believe it will deliver:
by creating a way to connect urban
consumers with the brand directly,
Lowe’s will have a strong chance of
earning brand loyalty through a
network of online and offline
connections made from consumer
to consumer
NOTION 2
•  Insight: Maintenance and repair
operations personnel make up a
big percentage of home
improvement goods sales in urban
areas
•  Idea: create a special line of home
improvement goods for
maintenance and repair operations
personnel
•  Reason to believe it will deliver:
the line targeting skilled personnel
will help to attract a big percentage
of the maintenance ops market
segment which would give Lowe’s
a focus advantage
NOTION 3
•  Insight: if a big-box retailer like
lowe’s can create an effective last
mile strategy, they can win the race
in the consumer war much quicker
than without it
•  Idea: create a return policy for if
your equipment / tool package
does not solve your issue, you may
return it within reasonable quality
standards
•  Reason to believe it will deliver:
this idea makes sure that the
product delivers customer needs,
not just fulfill a point-of-sales
purchase which may have been a
human error or waste of resources
for the consumer

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Strategic management - lowes home improvement case study

  • 1. LOWE’S HOME IMPROVEMENT Sarah Lee Shan Yun Strategic Management Fall 2016
  • 2. NOTION 1 •  Insight: the home improvement industry in urban areas is powered by the people via strong interpersonal connections •  Idea: create a web blog / platform for DIY home-improvement tips (life hacks) •  Reason to believe it will deliver: by creating a way to connect urban consumers with the brand directly, Lowe’s will have a strong chance of earning brand loyalty through a network of online and offline connections made from consumer to consumer
  • 3. NOTION 2 •  Insight: Maintenance and repair operations personnel make up a big percentage of home improvement goods sales in urban areas •  Idea: create a special line of home improvement goods for maintenance and repair operations personnel •  Reason to believe it will deliver: the line targeting skilled personnel will help to attract a big percentage of the maintenance ops market segment which would give Lowe’s a focus advantage
  • 4. NOTION 3 •  Insight: if a big-box retailer like lowe’s can create an effective last mile strategy, they can win the race in the consumer war much quicker than without it •  Idea: create a return policy for if your equipment / tool package does not solve your issue, you may return it within reasonable quality standards •  Reason to believe it will deliver: this idea makes sure that the product delivers customer needs, not just fulfill a point-of-sales purchase which may have been a human error or waste of resources for the consumer