This document outlines strategic directions for improving user experience in academic libraries. It discusses top trends in academic library strategic plans such as promoting access and discovery of resources and enabling the discovery, curation, and use of rich research collections. It also covers initiatives, partnerships and programs at large research libraries and methods of assessment involving users and staff. The document raises questions about experiences of users and staff as well as library facilities and resources.

1. Strategic Directions:
Towards Improving
User Experience
Tracy Sutherland - February 2019

2. ➢ Academic Libraries’ Strategic Plans
Top Trends
➢ Large Research Libraries
Initiatives, Partnerships, & Programs
➢ Method
Users
Assessment
➢ Experience
Staff
Facilities
➢ Resources
➢ Questions
Outline

3. Academic Libraries’
Strategic Plans

4. Large Research Libraries
Promote Access
and Discovery
Seamless
discovery, access
and delivery
Enable the Discovery,Curation,
and Use of Rich Research
Collections
Proactively engage with
users and staff to
improve services
continuously
Connect Students and
faculty with resources at
the point of need,
anytime, anywhere
through enhanced
discovery tools.

5. Initiatives,
Partnerships, &
Programs

6. Method
https://twitter.com/apptegy/status/718536907928506368

7. Assessment

8. Staff

10. Resources
Bell, Steven. “Connecting Higher Ed Trends to the Academic Library.” portal: Library Journal, April 23, 2015.
https://www.libraryjournal.com/?detailStory=connecting-higher-ed-trends-to-the-academic-library-from-the-bell-tower (Accessed February 20, 2019)
Saunders, Laura. “Academic Libraries’ Strategic Plans: Top Trends and Under-Recognized Areas.” portal: The Journal of Academic Librarianship 41, (2015): 285-291.
https://www.sciencedirect.com/science/article/pii/S009913331500052X?via%3Dihub (Accessed February 20, 2019)
New Media Consortium (NMC) 2017 Horizon Report - Library Edition
https://www.nmc.org/publication/nmc-horizon-report-2017-library-edition/ (Accessed February 20, 2019)
Juan Carlos Rodriguez and Kristin Meyer and Brian Merry. "Understand, Identify, and Respond: The New Focus of Access Services." portal: Libraries and the Academy 17,
no. 2 (2017): 321-335. https://muse.jhu.edu/ (Accessed February 20, 2019)
"State of America's Libraries Report 2017", American Library Association, April 2, 2017.
http://www.ala.org/news/state-americas-libraries-report-2017 (Accessed February 20, 2019)
David W. Lewis. “Measures of Change in Academic Library Behavior.” Library Leadership & Management, 32(1) November 2017.
https://journals.tdl.org/llm/index.php/llm/article/view/7276/6439 (Accessed February 20, 2019)

11. Thank you!
Contact me at: tesutherland@msn.com
Linkedin: https://www.linkedin.com/in/tesutherland/
Presentations on SlideShare: https://www.slideshare.net/tesutherland
Tracy Sutherland