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Top Learning Questions for Kotler’s 22 Chapters ,[object Object],[object Object],stevenandrada.blogspot.com
TOP 10 Learning Questions for Chapter 1: Defining Marketing for the 21 st  Century Ria Abendan / Steven Y. Andrada April 2011
8. Which is true about new consumer capabilities? ,[object Object],[object Object],[object Object],[object Object],[object Object]
8. Which is NOT true about new consumer capabilities? ,[object Object],[object Object],[object Object],[object Object],[object Object]
New Consumer Capabilities Substantial increase in buying power Greater variety of available goods & services Great amount of information Greater ease in interacting and placing & receiving orders Ability to compare notes on products & services Amplified voice to influence public opinion
8. Which is NOT true about new consumer capabilities? ,[object Object],[object Object],[object Object],[object Object],[object Object]
8. Which is true about new consumer capabilities? ,[object Object],[object Object],[object Object],[object Object],[object Object]
TOP 10 Learning Questions  Ch 3: Gathering Information and Scanning the Environment Ma. Katrina S. Avellana / Steven Y. Andrada April 2011 http://kavellana.blogspot.com
1. Marketing Information System (MIS) consists of the following except:  http://kavellana.blogspot.com ,[object Object],[object Object],[object Object],[object Object],[object Object]
1. What are the 3 elements of marketing information system (MIS) http://kavellana.blogspot.com ,[object Object],[object Object],[object Object],[object Object],[object Object]
Marketing Information System (MIS) http://kavellana.blogspot.com ,[object Object]
1. What are the 3 elements of marketing information system (MIS) http://kavellana.blogspot.com ,[object Object],[object Object],[object Object],[object Object],[object Object]
TOP 10 Learning Questions for Chapter 4: Conducting Marketing Research and Forecasting Demand Megha Behani / Steven Y. Andrada 15th April ’2011
#3: Which amongst the following contact methods is the most versatile and require more administrative planning and supervision? ,[object Object],[object Object],[object Object],[object Object],[object Object]
#3: What is the most versatile contact methods that require more administrative planning and supervision? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Concept: what are the Contact Methods to reach the desired customers? ,[object Object],[object Object],[object Object],[object Object]
Personal Interview is the most expensive versatile method and requires higher supervision ,[object Object],[object Object],[object Object],[object Object],[object Object]
#3: What is the most versatile contact methods that require more administrative planning and supervision? ,[object Object],[object Object],[object Object],[object Object],[object Object]
TOP 10 Learning Questions for Chapter 5: Creating Customer Value, Satisfaction, and Loyalty Cabunilas, Michelle M. / Steven Y. Andrada  15 April 2011 http://cabunilasmichelle.blogspot.com Kotler, Keller, Marketing Management, 13th ed.
8. It is a collection of information about customers that is current, accessible, and actionable for marketing purposes. ,[object Object],[object Object],[object Object],[object Object],[object Object],http://cabunilasmichelle.blogspot.com Kotler, Keller, Marketing Management, 13th ed.
8. Customer database is a collection of information about customers that is ________, _________, and ____________ for marketing purposes. ,[object Object],[object Object],[object Object],[object Object],[object Object],http://cabunilasmichelle.blogspot.com Kotler, Keller, Marketing Management, 13th ed.
Concept 9: Database Marketing http://cabunilasmichelle.blogspot.com Kotler, Keller, Marketing Management, 13th ed. Collection of information about customers that is current, accessible, and actionable for marketing purposes. Process of building, maintaining, and using customer databases to contact, transact, and build customer relationships.
8. Customer database is a collection of information about customers that is ________, _________, and ____________ for marketing purposes. ,[object Object],[object Object],[object Object],[object Object],[object Object],http://cabunilasmichelle.blogspot.com Kotler, Keller, Marketing Management, 13th ed.
TOP 10 Learning Questions for Ch6: Analyzing Consumer Markets Roleigh “Rolly” Tuazon / Steven Y. Andrada  15 April 2011
1. What three factors influence consumer behavior?  ,[object Object],[object Object],[object Object],[object Object],[object Object]
1. What are the three factors influences consumer behavior?  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Factors Influencing Consumer Behavior ,[object Object],Cultural Social   Personal Concept 1:
Factors Influencing Consumer Behavior ,[object Object],Cultural Social   Personal Concept 1:
1. What are the three factors influences consumer behavior?  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Analyzing Consumer Markets Rustie M. Fidel / Steven Y. Andrada April 15, 2011 Top 10 Learning Questions for  Chapter 06 : http://rustie27.blogspot.com/
5.  There are 5 Brands of Personality.  Sincerity, Sophistication, Excitement, Ruggedness and _____ . ,[object Object],[object Object],[object Object],[object Object],[object Object],http://rustie27.blogspot.com/
5. What are 5 Brands of Personality? ,[object Object],[object Object],[object Object],[object Object],[object Object],http://rustie27.blogspot.com/
Concept # 5 Brand Personality Sincerity  Excitement  Sophistication  Competence  Ruggedness  http://rustie27.blogspot.com/
5. What are 5 Brands of Personality? ,[object Object],[object Object],[object Object],[object Object],[object Object],http://rustie27.blogspot.com/
http://sheilanorturingan.blogspot.com Chapter 8 Identifying Market Segments &Targets Sheilanor C. Turingan / Steven Y. Andrada April 14, 2011 TOP 10 Learning Questions for
2.  The following are levels of target marketing, except? ,[object Object],[object Object],[object Object],[object Object],[object Object],http://sheilanorturingan.blogspot.com
2.  The following are levels of target marketing? ,[object Object],[object Object],[object Object],[object Object],[object Object],http://sheilanorturingan.blogspot.com
4  Levels of Target Marketing http://sheilanorturingan.blogspot.com Segment Marketing Local Marketing Individual Marketing Niche Marketing
4  Levels of Target Marketing ,[object Object],[object Object],[object Object],[object Object],http://sheilanorturingan.blogspot.com
2.  What are the four levels of target marketing? ,[object Object],[object Object],[object Object],[object Object],[object Object],http://sheilanorturingan.blogspot.com
TOP 10 Learning Questions for Ch 9: Creating Brand Equity Soleil Gan / Steven Y. Andrada April 2011 http://taeyangxinyi.blogspot.com
1. Which of the following is NOT a component of Brand Equity? ,[object Object],[object Object],[object Object],[object Object],[object Object],http://taeyangxinyi.blogspot.com 2
1. What are the component of brand equity? ,[object Object],[object Object],[object Object],[object Object],[object Object],http://taeyangxinyi.blogspot.com 2
Brand Asset Valuators Components of Brand Equity 3 http://taeyangxinyi.blogspot.com From Philip Kotler’s, Marketing Management, 13 th  ed.  BRAND EQUITY Differentiation Energy Relevance Esteem Knowledge CALCI-N
1. What are the component of brand equity? ,[object Object],[object Object],[object Object],[object Object],[object Object],http://taeyangxinyi.blogspot.com 2
TOP 10 Learning Questions for Chapter 10 Crafting the Brand Positioning Pearl Hazelle S. Velasco / Steven Y. Andrada April 14, 2011
3. The Product Life Cycle is composed  of the following except ,[object Object],[object Object],[object Object],[object Object],[object Object]
3. What s the 4 stages of product life cycle? ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Product Life Cycle has four stages… ,[object Object],[object Object],[object Object],[object Object]
The graph shows the  PRODUCT LIFE CYCLE.
3. What s the 4 stages of product life cycle? ,[object Object],[object Object],[object Object],[object Object],[object Object]
TOP 10 Learning Concepts for Chapter 11: Dealing with Competition Lady Charmayne Hao / Steven Y. Andrada April 2011
8. Which of the following is true? ,[object Object],[object Object],[object Object],[object Object],[object Object]
8. What are the strategy of market follower? ,[object Object],[object Object],[object Object],[object Object],[object Object]
How do market followers strategize? Counterfeiter Cloner Imitator Adapter
“ COUNTERFEITER” duplicates a leader’s product ,[object Object],[object Object],[object Object],[object Object]
“ CLONER” emulates the leader’s products with slight variations ,[object Object],[object Object],[object Object]
“ IMITATOR” copies few things but maintains differentiation ,[object Object],[object Object],[object Object]
“ ADAPTER” adapts or improves leader’s product ,[object Object],[object Object],[object Object],[object Object]
8. What are the strategy of market follower? ,[object Object],[object Object],[object Object],[object Object],[object Object]
TOP 10 Learning Questions for Chapter 12 Setting Product Strategy #28 Ivy Villamor / Steven Y. Andrada April 14, 2011 A Downloadable Template For use  in the Marketing Management Class of  Prof. Remigio Joseph De Ungria
9. ___ is a distinct unit within a brand or product line distinguishable by size, price, appearance, or some other attribute. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
9.What is a unit within a brand or a product distinguishable by size, price, appearance, or some other attribute. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Concept 6: Product Hierarchy Leads you to Specific Desired Product
Concept 6: Product Hierarchy Leads you to Specific Desired Product http://www.slideshare.net/ivyvillamor Hierarchy Sample Need family Product family Product class Product line Product type Item (Brand/Item)
Concept 6: Product Hierarchy Leads you to Specific Desired Product http://www.slideshare.net/ivyvillamor Hierarchy Sample Need family   Personal Care Product family Product class Product line Product type Item (Brand/Item)
Concept 6: Product Hierarchy Leads you to Specific Desired Product http://www.slideshare.net/ivyvillamor Hierarchy Sample Need family   Personal Care Product family   Cosmetics, skin creams, shampoo, conditioner, soap, etc  Product class Product line Product type Item (Brand/Item)
Concept 6: Product Hierarchy Leads you to Specific Desired Product http://www.slideshare.net/ivyvillamor Hierarchy Sample Need family   Personal Care Product family   Cosmetics, skin creams, shampoo, conditioner, soap, etc  Product class   Hair Cleaning Agent Product line Product type Item (Brand/Item)
Concept 6: Product Hierarchy Leads you to Specific Desired Product http://www.slideshare.net/ivyvillamor Hierarchy Sample Need family   Personal Care Product family   Cosmetics, skin creams, shampoo, conditioner, soap, etc  Product class   Hair Cleaning Agent Product line   Shampoo Product type Item (Brand/Item)
Concept 6: Product Hierarchy Leads you to Specific Desired Product http://www.slideshare.net/ivyvillamor Hierarchy Sample Need family   Personal Care Product family   Cosmetics, skin creams, shampoo, conditioner, soap, etc  Product class   Hair Cleaning Agent Product line   Shampoo Product type   Hair Fall Control Shampoo Item (Brand/Item)
Concept 6: Product Hierarchy Leads you to Specific Desired Product http://www.slideshare.net/ivyvillamor Hierarchy Sample Need family   Personal Care Product family   Cosmetics, skin creams, shampoo, conditioner, soap, etc  Product class   Hair Cleaning Agent Product line   Shampoo Product type   Hair Fall Control Shampoo Item (Brand/Item) Pantene Hair Fall Solution bottle
9.What is a unit within a brand or a product distinguishable by size, price, appearance, or some other attribute. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TOP 10 Learning Questions Ch 13 Designing and Managing Services Ronald Patrick G. Wenceslao / Steven Y. Andrada April 2011 rgwenceslao.blogspot.com
4. Which of the following is a characteristic of a service? 4 ,[object Object],[object Object],[object Object],[object Object],[object Object]
4. What are the charateristics of a service? 4 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Characteristics of Services 6 Intangibility Inseparability Variability Perishability
4. What are the charateristics of a service? 4 ,[object Object],[object Object],[object Object],[object Object],[object Object]
TOP 10 Learning Questions for Ch 14 Developing Pricing Strategies and Programs Zaragoza / Steven Y. Andrada April 15, 2011 meghanngettingthere.blogspot.com
1. Consumers use PRICE as an indicator of _____________. ,[object Object],[object Object],[object Object],[object Object],[object Object],meghanngettingthere.blogspot.com
1. What are the 4 key points of consumer price perceptions? ,[object Object],[object Object],[object Object],[object Object],meghanngettingthere.blogspot.com
Consumers arrive at Price Perceptions via 4 Key Points meghanngettingthere.blogspot.com Reference Prices Price – quality Inferences Price Endings Price Cues
1. What are the 4 key points of consumer price perceptions? ,[object Object],[object Object],[object Object],[object Object],meghanngettingthere.blogspot.com
TOP 10 Learning Questions for Chapter 15: Designing and Managing Integrated Marketing Channels Medina, Anna Liza O. / Steven Y. Andrada April 15,2011 http://annalimedina.blogspot.com
10. All are alternatives to identifying a channel except: ,[object Object],[object Object],[object Object],[object Object],http://annalimedina.blogspot.com Answer
10. What are the alternatives for identifying a channel? ,[object Object],[object Object],[object Object],[object Object],[object Object],http://annalimedina.blogspot.com
10. What are the alternatives for identifying a channel? ,[object Object],[object Object],[object Object],[object Object],[object Object],http://annalimedina.blogspot.com
TOP 10 Learning Questions for Chapter 16 – Managing Retailing, Wholesaling, and Logistics Joseph Gabriel N. Morales / Steven Y. Andrada April 14, 2011
Which of the following is not a major type of wholesaler? ,[object Object],[object Object],[object Object],[object Object],[object Object],Question 3
What are the major types of wholesaler? ,[object Object],[object Object],[object Object],[object Object],[object Object],Question 3
The Major Types of Wholesalers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Marketing Management 13 th  Ed by Philip Kotler
The Major Types of Wholesalers (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Marketing Management 13 th  Ed by Philip Kotler
What are the major types of wholesaler? ,[object Object],[object Object],[object Object],[object Object],[object Object],Question 3
  Chapter 17 Designing and Managing Integrated Marketing Yang Zhao / Steven Y. Andrada April. 2011 http://zhaointote.blogspot.com/ TOP 10 Learning Question for
1.How many modes of marketing communication mix? ,[object Object],[object Object],[object Object],[object Object],[object Object],http://zhaointote.blogspot.com/
1. What are the modes of marketing communication? ,[object Object],[object Object],[object Object],[object Object],[object Object],http://zhaointote.blogspot.com/
Marketing Communication mix  (8 major models of Communication) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://zhaointote.blogspot.com/
Marketing Communication mix  (8 major models of Communication) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://zhaointote.blogspot.com/
1. What are the modes of marketing communication? ,[object Object],[object Object],[object Object],[object Object],[object Object],http://zhaointote.blogspot.com/
TOP 10 Learning Questions for Ch18: Managing Mass Communications Ira A. Ong / Steven Y. Andrada April 2011
1. Which of the 5Ms refers to the evaluation of advertising impact on sales? ,[object Object],[object Object],[object Object],[object Object],[object Object]
1. What are the 5 M’s in developing marketing program? ,[object Object],[object Object],[object Object],[object Object],[object Object]
It helps to answer the following questions… Reference: Philip Kotler’s Marketing Management, 13 th  edition
1. What are the 5 M’s in developing marketing program? ,[object Object],[object Object],[object Object],[object Object],[object Object]
TOP 10 Learning Questions for   Ch 19: Managing Personal Communications Caroline P. Quarte / Steven Y. Andrada April 2011 http://carolinequarte.blogspot.com/
[object Object],[object Object],[object Object],[object Object],Answer 2.  Direct marketing channels include _________, catalogs, and telemarketing ? http://carolinequarte.blogspot.com/
[object Object],[object Object],[object Object],[object Object],Answer 2.  Direct mail, catalogs, and telemarketing  are example of what type of channel? http://carolinequarte.blogspot.com/
Direct Marketing  is the use of consumer-direct channels to reach and deliver goods and services to customers without using marketing middlemen. http://carolinequarte.blogspot.com/ http://carolinequarte.blogspot.com/ Direct Mail Catalogs Telemarketing
[object Object],[object Object],[object Object],[object Object],Answer 2.  Direct mail, catalogs, and telemarketing  are example of what type of channel? http://carolinequarte.blogspot.com/
TOP 10 Learning Questions for Chapter 20 Introducing New Market Offerings Louie Mark Quizon / Steven Y. Andrada April 15, 2011 http://louiemarkquizon.blogspot.com
7. ________ is an individual’s decision to become a regular user of the product ,[object Object],[object Object],[object Object],[object Object],[object Object],http://louiemarkquizon.blogspot.com
7. Arrange in chronological order, on how does a consumer adopt to a new product or service? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://louiemarkquizon.blogspot.com
http://louiemarkquizon.blogspot.com How does a Consumer Adopt to a New Product and Service?
7. Arrange in chronological order, on how does a consumer adopt to a new product or service? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://louiemarkquizon.blogspot.com
TOP 10 Learning Questions for Tapping into Global Markets 21 Sandel, Lee Aizabel L. / Steven Y. Andrada April 14, 2011 www.leeaizabelsandel.blogspot.com
2. NAFTA is an acronym for ____________. ,[object Object],[object Object],[object Object],[object Object],[object Object],www.leeaizabelsandel.blogspot.com
2. What are the Regional Free Trade Zones? ,[object Object],[object Object],[object Object],[object Object],[object Object],www.leeaizabelsandel.blogspot.com
Regional Free Trade Zones www.leeaizabelsandel.blogspot.com ,[object Object],[object Object],[object Object],[object Object],[object Object]
2. What are the Regional Free Trade Zones? ,[object Object],[object Object],[object Object],[object Object],[object Object],www.leeaizabelsandel.blogspot.com
TOP 10 Learning Questions for Chapter 22: Managing A Holistic Marketing Organization For The Long Run Mira Lynn Serrano / Steven Y. Andrada April 14, 2011 miralynnserrano.blogspot.com
6. The following are different types of Marketing Control, except:  ,[object Object],[object Object],[object Object],[object Object],[object Object],miralynnserrano.blogspot.com
6. What are the different types of marketing control? ,[object Object],[object Object],[object Object],[object Object],[object Object],miralynnserrano.blogspot.com
Different Types of  MARKETING CONTROL miralynnserrano.blogspot.com
Different Types of  MARKETING CONTROL miralynnserrano.blogspot.com To examine whether the  PLANNED RESULTS are  being achieved
Different Types of  MARKETING CONTROL miralynnserrano.blogspot.com To examine where the  company is making  and losing MONEY
Different Types of  MARKETING CONTROL miralynnserrano.blogspot.com To evaluate and improve  the spending efficiency  and impact of marketing  EXPENDITURES
Different Types of  MARKETING CONTROL miralynnserrano.blogspot.com To examine whether the  Company is pursuing its  best OPPORTUNITIES
6. What are the different types of marketing control? ,[object Object],[object Object],[object Object],[object Object],[object Object],miralynnserrano.blogspot.com

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Steven andrada improved questions kotler's 22 chapters

  • 1.
  • 2. TOP 10 Learning Questions for Chapter 1: Defining Marketing for the 21 st Century Ria Abendan / Steven Y. Andrada April 2011
  • 3.
  • 4.
  • 5. New Consumer Capabilities Substantial increase in buying power Greater variety of available goods & services Great amount of information Greater ease in interacting and placing & receiving orders Ability to compare notes on products & services Amplified voice to influence public opinion
  • 6.
  • 7.
  • 8. TOP 10 Learning Questions Ch 3: Gathering Information and Scanning the Environment Ma. Katrina S. Avellana / Steven Y. Andrada April 2011 http://kavellana.blogspot.com
  • 9.
  • 10.
  • 11.
  • 12.
  • 13. TOP 10 Learning Questions for Chapter 4: Conducting Marketing Research and Forecasting Demand Megha Behani / Steven Y. Andrada 15th April ’2011
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19. TOP 10 Learning Questions for Chapter 5: Creating Customer Value, Satisfaction, and Loyalty Cabunilas, Michelle M. / Steven Y. Andrada 15 April 2011 http://cabunilasmichelle.blogspot.com Kotler, Keller, Marketing Management, 13th ed.
  • 20.
  • 21.
  • 22. Concept 9: Database Marketing http://cabunilasmichelle.blogspot.com Kotler, Keller, Marketing Management, 13th ed. Collection of information about customers that is current, accessible, and actionable for marketing purposes. Process of building, maintaining, and using customer databases to contact, transact, and build customer relationships.
  • 23.
  • 24. TOP 10 Learning Questions for Ch6: Analyzing Consumer Markets Roleigh “Rolly” Tuazon / Steven Y. Andrada 15 April 2011
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30. Analyzing Consumer Markets Rustie M. Fidel / Steven Y. Andrada April 15, 2011 Top 10 Learning Questions for Chapter 06 : http://rustie27.blogspot.com/
  • 31.
  • 32.
  • 33. Concept # 5 Brand Personality Sincerity Excitement Sophistication Competence Ruggedness http://rustie27.blogspot.com/
  • 34.
  • 35. http://sheilanorturingan.blogspot.com Chapter 8 Identifying Market Segments &Targets Sheilanor C. Turingan / Steven Y. Andrada April 14, 2011 TOP 10 Learning Questions for
  • 36.
  • 37.
  • 38. 4 Levels of Target Marketing http://sheilanorturingan.blogspot.com Segment Marketing Local Marketing Individual Marketing Niche Marketing
  • 39.
  • 40.
  • 41. TOP 10 Learning Questions for Ch 9: Creating Brand Equity Soleil Gan / Steven Y. Andrada April 2011 http://taeyangxinyi.blogspot.com
  • 42.
  • 43.
  • 44. Brand Asset Valuators Components of Brand Equity 3 http://taeyangxinyi.blogspot.com From Philip Kotler’s, Marketing Management, 13 th ed. BRAND EQUITY Differentiation Energy Relevance Esteem Knowledge CALCI-N
  • 45.
  • 46. TOP 10 Learning Questions for Chapter 10 Crafting the Brand Positioning Pearl Hazelle S. Velasco / Steven Y. Andrada April 14, 2011
  • 47.
  • 48.
  • 49.
  • 50. The graph shows the PRODUCT LIFE CYCLE.
  • 51.
  • 52. TOP 10 Learning Concepts for Chapter 11: Dealing with Competition Lady Charmayne Hao / Steven Y. Andrada April 2011
  • 53.
  • 54.
  • 55. How do market followers strategize? Counterfeiter Cloner Imitator Adapter
  • 56.
  • 57.
  • 58.
  • 59.
  • 60.
  • 61. TOP 10 Learning Questions for Chapter 12 Setting Product Strategy #28 Ivy Villamor / Steven Y. Andrada April 14, 2011 A Downloadable Template For use in the Marketing Management Class of Prof. Remigio Joseph De Ungria
  • 62.
  • 63.
  • 64. Concept 6: Product Hierarchy Leads you to Specific Desired Product
  • 65. Concept 6: Product Hierarchy Leads you to Specific Desired Product http://www.slideshare.net/ivyvillamor Hierarchy Sample Need family Product family Product class Product line Product type Item (Brand/Item)
  • 66. Concept 6: Product Hierarchy Leads you to Specific Desired Product http://www.slideshare.net/ivyvillamor Hierarchy Sample Need family   Personal Care Product family Product class Product line Product type Item (Brand/Item)
  • 67. Concept 6: Product Hierarchy Leads you to Specific Desired Product http://www.slideshare.net/ivyvillamor Hierarchy Sample Need family   Personal Care Product family   Cosmetics, skin creams, shampoo, conditioner, soap, etc Product class Product line Product type Item (Brand/Item)
  • 68. Concept 6: Product Hierarchy Leads you to Specific Desired Product http://www.slideshare.net/ivyvillamor Hierarchy Sample Need family   Personal Care Product family   Cosmetics, skin creams, shampoo, conditioner, soap, etc Product class   Hair Cleaning Agent Product line Product type Item (Brand/Item)
  • 69. Concept 6: Product Hierarchy Leads you to Specific Desired Product http://www.slideshare.net/ivyvillamor Hierarchy Sample Need family   Personal Care Product family   Cosmetics, skin creams, shampoo, conditioner, soap, etc Product class   Hair Cleaning Agent Product line   Shampoo Product type Item (Brand/Item)
  • 70. Concept 6: Product Hierarchy Leads you to Specific Desired Product http://www.slideshare.net/ivyvillamor Hierarchy Sample Need family   Personal Care Product family   Cosmetics, skin creams, shampoo, conditioner, soap, etc Product class   Hair Cleaning Agent Product line   Shampoo Product type   Hair Fall Control Shampoo Item (Brand/Item)
  • 71. Concept 6: Product Hierarchy Leads you to Specific Desired Product http://www.slideshare.net/ivyvillamor Hierarchy Sample Need family   Personal Care Product family   Cosmetics, skin creams, shampoo, conditioner, soap, etc Product class   Hair Cleaning Agent Product line   Shampoo Product type   Hair Fall Control Shampoo Item (Brand/Item) Pantene Hair Fall Solution bottle
  • 72.
  • 73. TOP 10 Learning Questions Ch 13 Designing and Managing Services Ronald Patrick G. Wenceslao / Steven Y. Andrada April 2011 rgwenceslao.blogspot.com
  • 74.
  • 75.
  • 76. Characteristics of Services 6 Intangibility Inseparability Variability Perishability
  • 77.
  • 78. TOP 10 Learning Questions for Ch 14 Developing Pricing Strategies and Programs Zaragoza / Steven Y. Andrada April 15, 2011 meghanngettingthere.blogspot.com
  • 79.
  • 80.
  • 81. Consumers arrive at Price Perceptions via 4 Key Points meghanngettingthere.blogspot.com Reference Prices Price – quality Inferences Price Endings Price Cues
  • 82.
  • 83. TOP 10 Learning Questions for Chapter 15: Designing and Managing Integrated Marketing Channels Medina, Anna Liza O. / Steven Y. Andrada April 15,2011 http://annalimedina.blogspot.com
  • 84.
  • 85.
  • 86.
  • 87. TOP 10 Learning Questions for Chapter 16 – Managing Retailing, Wholesaling, and Logistics Joseph Gabriel N. Morales / Steven Y. Andrada April 14, 2011
  • 88.
  • 89.
  • 90.
  • 91.
  • 92.
  • 93. Chapter 17 Designing and Managing Integrated Marketing Yang Zhao / Steven Y. Andrada April. 2011 http://zhaointote.blogspot.com/ TOP 10 Learning Question for
  • 94.
  • 95.
  • 96.
  • 97.
  • 98.
  • 99. TOP 10 Learning Questions for Ch18: Managing Mass Communications Ira A. Ong / Steven Y. Andrada April 2011
  • 100.
  • 101.
  • 102. It helps to answer the following questions… Reference: Philip Kotler’s Marketing Management, 13 th edition
  • 103.
  • 104. TOP 10 Learning Questions for Ch 19: Managing Personal Communications Caroline P. Quarte / Steven Y. Andrada April 2011 http://carolinequarte.blogspot.com/
  • 105.
  • 106.
  • 107. Direct Marketing is the use of consumer-direct channels to reach and deliver goods and services to customers without using marketing middlemen. http://carolinequarte.blogspot.com/ http://carolinequarte.blogspot.com/ Direct Mail Catalogs Telemarketing
  • 108.
  • 109. TOP 10 Learning Questions for Chapter 20 Introducing New Market Offerings Louie Mark Quizon / Steven Y. Andrada April 15, 2011 http://louiemarkquizon.blogspot.com
  • 110.
  • 111.
  • 112. http://louiemarkquizon.blogspot.com How does a Consumer Adopt to a New Product and Service?
  • 113.
  • 114. TOP 10 Learning Questions for Tapping into Global Markets 21 Sandel, Lee Aizabel L. / Steven Y. Andrada April 14, 2011 www.leeaizabelsandel.blogspot.com
  • 115.
  • 116.
  • 117.
  • 118.
  • 119. TOP 10 Learning Questions for Chapter 22: Managing A Holistic Marketing Organization For The Long Run Mira Lynn Serrano / Steven Y. Andrada April 14, 2011 miralynnserrano.blogspot.com
  • 120.
  • 121.
  • 122. Different Types of MARKETING CONTROL miralynnserrano.blogspot.com
  • 123. Different Types of MARKETING CONTROL miralynnserrano.blogspot.com To examine whether the PLANNED RESULTS are being achieved
  • 124. Different Types of MARKETING CONTROL miralynnserrano.blogspot.com To examine where the company is making and losing MONEY
  • 125. Different Types of MARKETING CONTROL miralynnserrano.blogspot.com To evaluate and improve the spending efficiency and impact of marketing EXPENDITURES
  • 126. Different Types of MARKETING CONTROL miralynnserrano.blogspot.com To examine whether the Company is pursuing its best OPPORTUNITIES
  • 127.