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TOP 10 Learning Questions for Chapter 4: Conducting Marketing Research and Forecasting Demand Megha Behani 15th April ’2011
#1: In order to generate primary data, which amongst the following research approaches use concepts and tools from anthropology to understand how people live and  work? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Concept:  What are the various research approaches to gather primary data? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ethnographic Research: Uses concepts and tools from anthropology   and other discipline ,[object Object],Different ethnic group has  different wedding cap. So, researchers help to design  customized products
#1: In order to generate primary data, which amongst the following research approaches use concepts and tools from anthropology to understand how people live and  work? ,[object Object],[object Object],[object Object],[object Object],[object Object]
#2: Autonomy, consumer satisfaction, perceived quality and freedom to fail are ____ ,[object Object],[object Object],[object Object],[object Object],[object Object]
Concept: Determine different marketing metrics to help marketers assess marketing performance. EXTERNAL INTERNAL Awareness Distribution Market share Customer Satisfaction Loyalty No. of complaints Relative price No. of customers Awareness & commitment of/to goals Active support Resource adequacy Staffing levels Desire to learn Willingness to change Freedom to fail Autonomy
Hitrates solutions measuring their performance in terms of customer satisfactions
#2: Autonomy, consumer satisfaction, perceived quality and freedom to fail are ____ ,[object Object],[object Object],[object Object],[object Object],[object Object]
#3: Which amongst the following contact methods is the most versatile and require more administrative planning and supervision? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Concept: what are the Contact Methods to reach the desired customers? ,[object Object],[object Object],[object Object],[object Object]
Personal Interview is the most expensive versatile method and requires higher supervision ,[object Object],[object Object],[object Object],[object Object],[object Object]
#3: Which amongst the following contact methods is the most versatile and require more administrative planning and supervision? ,[object Object],[object Object],[object Object],[object Object],[object Object]
#4: ____ is the set of consumers who have interest and access to a market offer. ,[object Object],[object Object],[object Object],[object Object],[object Object]
Concept : What are the measures of market demand? Potential Market Target  Market Penetrated  Market Available  Market consumers having interest, income and access  consumers buying company’s product! qualified available market company decides to pursue consumers  professing sufficient level of interest
Target Market: 90 Mn mobile phone users in prepaid loading business, up to P1.2B texts sent per day! 3 main networks targeting the mass market !
Penetrated market: Hapee Toothpaste" - Philippine-Made, World Class: Pedro's Faith Leads to Success! Penetrated market by challenging the foreign brand!
Available market: People belonging to different income group can assess the supermarkets… Available market: Supermarket!!!
Potential market: Philippines -Potential retirement destination! Is Philippine a potential market as retirement destination??
#4: ____ is the set of consumers who have interest and access to a market offer. ,[object Object],[object Object],[object Object],[object Object],[object Object]
#5: Which amongst the following explanations is false about  the characteristics of good marketing research? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Concept: What are the characteristics of good marketing Research? Scientific method Careful observation , formulation of hypothesis , prediction , testing Research creativity Developing innovative ways to solve problem Multiple methods Using 2-3 methods to increase confidence in result Interdependence Data are interpreted from underlying models Value and cost of information Concern for estimating value of information against cost Healthy skepticism Alert to problems caused  by “marketing myths” Ethical marketing Benefits both sponsoring company and its customers
Healthy Skepticim is aiming to improve health by reducing harm from misleading health  information…
#5: Which amongst the following explanations is false about  the characteristics of good marketing research? ,[object Object],[object Object],[object Object],[object Object],[object Object]
#6: ”Give people an incomplete stimulus and ask them to complete it” is the description of____ ,[object Object],[object Object],[object Object],[object Object],[object Object]
Concept: What are the qualitative measures to understand consumer’s mind? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Word Association: Ask subjects what words come to mind when they customer hears the brand’s name
Projective techniques: Give incomplete /ambiguous stimulus and ask them to make sense of it
Laddering: A series of more specific  “why” questions to reveal consumer’s abstract goals!
Visualization: Creating collage from magazine to depict perceptions
Brand Personification: Ask subjects what kind of person they think of when  the brand is mentioned..
#6: ”Give people an incomplete stimulus and ask them to complete it” is the description of____ ,[object Object],[object Object],[object Object],[object Object],[object Object]
#7: In ___ , the population is divided into mutually exclusive groups and random samples are drawn from each group. ,[object Object],[object Object],[object Object],[object Object],[object Object]
Concept: What are the types of samples in order to generate primary data? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
In simple random sample, every  unit from the frame has an equal chance of being selected!
Cluster sampling:  Population is divided into several “clusters,” each representative of the population. A  common application of  cluster sampling involves election exit polls, where  certain election districts  are selected and sampled
In stratified random sample, the population is divided into mutually exclusive groups and random samples are drawn from each group This is a common technique  when sampling population  of voters, stratifying across  racial or socio-economic lines.
#7: In ___ , the population is divided into mutually exclusive groups and random samples are drawn from each group. ,[object Object],[object Object],[object Object],[object Object],[object Object]
#8: Cluster sample and Quota sample are types of ___ ,[object Object],[object Object],[object Object],[object Object],[object Object]
Concept: What are the types of samples in order to generate primary data? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
#8: Cluster sample and Quota sample are types of ___ ,[object Object],[object Object],[object Object],[object Object],[object Object]
#9: “ What does the Rolex name mean to you?” is  an example of  ___  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Concept: What are the qualitative measures to understand consumer’s mind? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Word Association: Ask subjects what words come to mind when they customer hears the brand’s name
#9: “ What does the Rolex name mean to you?” is  an example of  ___  ,[object Object],[object Object],[object Object],[object Object],[object Object]
#10: Which amongst the following  statements is false about the research approaches ?  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Concept:  What are the various research approaches to gather primary data? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Survey Research: Learn about people’s knowledge, beliefs, preferences and satisfaction ,[object Object],[object Object],[object Object]
Behavioral Research to capture customer’s true opinion ,[object Object],Grocery shopping data show  that high- income  people don’t necessarily buy the more expensive  brands, contrary to what they might state in interview
#10: Which amongst the following  statements is false about the research approaches ?  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Top 10 questions based on important concepts on conducting marketing research!! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Summary
TOP 10 Learning Questions for Chapter 4: Conducting Marketing Research and Forecasting Demand By: Megha Behani 15 th  April ‘2011 Main Source: Kotler, Philip and Keller, Lane Marketing Management,13 th  edition

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Chapter4 conducting marketingresearchandforecastingdemand-behani

  • 1. TOP 10 Learning Questions for Chapter 4: Conducting Marketing Research and Forecasting Demand Megha Behani 15th April ’2011
  • 2.
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  • 4.
  • 5.
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  • 7. Concept: Determine different marketing metrics to help marketers assess marketing performance. EXTERNAL INTERNAL Awareness Distribution Market share Customer Satisfaction Loyalty No. of complaints Relative price No. of customers Awareness & commitment of/to goals Active support Resource adequacy Staffing levels Desire to learn Willingness to change Freedom to fail Autonomy
  • 8. Hitrates solutions measuring their performance in terms of customer satisfactions
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  • 15. Concept : What are the measures of market demand? Potential Market Target Market Penetrated Market Available Market consumers having interest, income and access consumers buying company’s product! qualified available market company decides to pursue consumers professing sufficient level of interest
  • 16. Target Market: 90 Mn mobile phone users in prepaid loading business, up to P1.2B texts sent per day! 3 main networks targeting the mass market !
  • 17. Penetrated market: Hapee Toothpaste" - Philippine-Made, World Class: Pedro's Faith Leads to Success! Penetrated market by challenging the foreign brand!
  • 18. Available market: People belonging to different income group can assess the supermarkets… Available market: Supermarket!!!
  • 19. Potential market: Philippines -Potential retirement destination! Is Philippine a potential market as retirement destination??
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  • 22. Concept: What are the characteristics of good marketing Research? Scientific method Careful observation , formulation of hypothesis , prediction , testing Research creativity Developing innovative ways to solve problem Multiple methods Using 2-3 methods to increase confidence in result Interdependence Data are interpreted from underlying models Value and cost of information Concern for estimating value of information against cost Healthy skepticism Alert to problems caused by “marketing myths” Ethical marketing Benefits both sponsoring company and its customers
  • 23. Healthy Skepticim is aiming to improve health by reducing harm from misleading health information…
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  • 27. Word Association: Ask subjects what words come to mind when they customer hears the brand’s name
  • 28. Projective techniques: Give incomplete /ambiguous stimulus and ask them to make sense of it
  • 29. Laddering: A series of more specific “why” questions to reveal consumer’s abstract goals!
  • 30. Visualization: Creating collage from magazine to depict perceptions
  • 31. Brand Personification: Ask subjects what kind of person they think of when the brand is mentioned..
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  • 35. In simple random sample, every unit from the frame has an equal chance of being selected!
  • 36. Cluster sampling: Population is divided into several “clusters,” each representative of the population. A common application of cluster sampling involves election exit polls, where certain election districts are selected and sampled
  • 37. In stratified random sample, the population is divided into mutually exclusive groups and random samples are drawn from each group This is a common technique when sampling population of voters, stratifying across racial or socio-economic lines.
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  • 44. Word Association: Ask subjects what words come to mind when they customer hears the brand’s name
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  • 52. TOP 10 Learning Questions for Chapter 4: Conducting Marketing Research and Forecasting Demand By: Megha Behani 15 th April ‘2011 Main Source: Kotler, Philip and Keller, Lane Marketing Management,13 th edition