Recruit, mentor, and train operations, logistics, and call center teams Easily interface with senior management and cross-functional matrix leadership Devise, report, and elevate key KPIs in service of organizational goals As trusted leader, earn multiple promotions for emotionally intelligent and effective employee management Knowledgeably perform root cause analysis and design processes to advance overall team performance

1. Stephen C. Gray
Salt Lake City, UT 84101 | (435) 881-7497 | stecgra@gmail.com | linkedin.com/in/stephencgrayslc
Logistics/Operations Manager
Recruit, mentor, and train operations, logistics, and call center teams
Easily interface with senior management and cross-functional matrix leadership
Devise, report, and elevate key KPIs in service of organizational goals
As trusted leader, earn multiple promotions for emotionally intelligent and effective employee management
Knowledgeably perform root cause analysis and design processes to advance overall team performance
PROFESSIONALEXPERIENCE
On Road Supervisor | Service Provider | Preloader Clerk 2007–Present
UPS,SaltLakeCity, UT
Won 2020Horizon Awardas part of teamearning#1 company-wide forCustomerExcellence;department attained
100% effective toplanin11/12 months. Earned promotions frominitial part-time role to supervisordue to approachto
leadership, results orientation, and ability to achieve operational goals. Consistently recognizedby management and
team fortechnical andsupervisory excellence. Traveled nationally to supportadditional centers with delivery and
management strategies. Reported to BusinessOperations Manager.
 Managedteam of50 drivers effectively; invitedtoserve as ad hoc team manager, leading location’s
operations and managing supervisoryteam.
 As closingsupervisor, selected upto 10%of 85 drivers forend-of-dayvehicle audit andchecked their delivery
statistics for anomalies that couldindicate service failures.
 Trainedteamsat othercenterstomeet customerservice goals. Tookon special assignments at struggling
centers acrosscountrytomentor teams, assist with operations, andtrain new drivers to meet service goals.
 Fosteredsafety culture.Revieweddaily reporting for 50 drivers to identify safety issues and driver performance
anomalies. Completed companyreports and executive presentations oncrashes anddriver training.
Performedroot causeanalysis onthose out ofrange / expectations.
- Reviewed circumstancesofdriver crashes on scene toinvestigate causes (driverdecisions vs.
unavoidable road hazards).
- Incases ofcrashes, trained and coacheddrivers onprevention of future incidents.
 In first 6 monthsof new center’soperations,reducedcrashrate 50%to forecastedlevels. Focusedon5
drivers with greatest likelihood of crashingand workedwith them to attain all safety goals.
 Coachedemployeestoimprove performance. Identifieddrivers requiring remediation orrecommendations
via daily analysis; issued coachingordiscipline tocorrector changebehaviors.
 Trainednewand veterandrivers. Observed drivers’ workmethods; recognizedand promoted goodhabits and
provided feedbackon attaining organizational goals via best practices.
- Helped to plan driver scheduling anddispatch, ensuringdrivers had correctrouteknowledge to run
specific routes.
- Performedride-alongs to enhance training onsafety anddelivery methods or to complete safety and
delivery methods evaluation.
 Createddaily operationalplans.Devisedplan to deliver package overflow,ensuringadherence to delivery
metrics / goals for timeliness and mileage.
 Consistently reducedaverage driverovertime 67%.Collaborated witheach driver to develop individualized
plans that minimized costsof overtime with time-saving habits and effectivedriving strategy.
SeniorTraffic Coordinator | Traffic Coordinator 2016–2017
NexstarMedia,Inc.,SaltLakeCity,UT
Earned reputation forstand-outperformance amongteam. Promotedto Senior Traffic Coordinator for excellent time
management andproven ability to meet daily deadlines for log creation(schedulingfortelevision programming
commercial breaks). Solved logistical problems related to schedulingon-air (television) promotionsand development
ofnext day’s commercial break programmingstrategies. Easily navigated complex environment, successfully
interweaving competingpriorities to achieve goals. Reported to Traffic Manager.

2. Stephen C. Gray | (435)881-7497 | stecgra@gmail.com | Page 2
 Mentorednew coordinatorsto meet alldeadlinesinbusy office. Asorganizationsadded new stations to roster
and workloadincreased acrossteam, coachednew coordinatorson time management skills and onachievement
ofall schedule goals fordevelopment of traffic logs.
 Createddaily traffic logsinhigh-pressure andtime-sensitive environment withfixeddaily deadlines.Created
schedule forplaying on-air commercial breaks; gathered data onsource,length and location ofprogramming.
 Built complexandmulti-part daily schedulesformultiple stationsacrosswesternregion. Assignedpromotional
materials based onTV program length andtime slots available forvarious television stations in the Western US.
 Coordinatedacross departments,includingsales,promotions,andtechnical.Workedcollaboratively to
solve logistical problems in relation to schedulingand airing on-air promotions.
Talent Acquisition Coordinator | Human ResourcesCoordinator | Recruiter 2007–2016
Quality ControlSpecialist| Account AcquisitionRepresentative
DiscoverFinancial Services, WestValleyCity,UT
Earned multiple promotions leading to Talent AcquisitionCoordinator based onprior recruiter and humanresources
experience, throughwhichmanaged complete employee lifecycle. Prepared new employee onboardingpaperworkand
maintained compliant files. Facilitated new employee orientation. Updated applicant trackingsoftware system with
accurateemployee information to ensure data integrity, better maintenance, and efficient reportingon hiring trends
and workforceplanning.Reportedto Manager, Talent Acquisition.
 Increasedemployee retentionrateswithbetterhires.Informedjobdescriptionwith information from current
employees (focusgroupsanddirectobservation);better details led to hiring best-fit, long-term employees.
 Preparedemployment offerlettersandpackagesforcandidatesacceptingemployment withcompany,
maintaining communicationwithhiring managers tofacilitate onboardingofnew employees.
 CollaboratedwithATS vendorto simplify applicationprocess. Proposedplanfor more intuitive data entry
process;eased technical aspects forapplicants and cutcostsofeducational, employment, and criminal
backgroundcheckswithbetter information; in fact, backgroundcheckpassrate increased 10 points to 95%,
resulting in better screeningand higher quality candidates, whichreducedcostsof onboarding.
 Completedallnewhire onboarding processes and paperwork,performingemployment verification or
reviewing results from backgroundverificationvendor.Also reviewed potential criminal history and drugscreen
results. This includes completion ofall new hire onboardingand paperwork.
 HelpedfacilitateNewEmployee Orientationeachweek andtoensurenew hires experienced positive
onboarding,were integrated into company,and felt valued.
 Attendedonsite andoffsite recruitingevents, tosupportrecruiter team andimprove applicant flow.
 Boosted internal referralrates.Metwith recently hired employees tohelp them refer their connectionsfor
employment. Highly personal and emotionally intelligent conversationscreated high-yield recruitment
strategy that rapidly filled 3scheduled training classes.
 Co-chairedEmployee Resource GroupPRIDE,forLGBTQIA+employees. Plannedandfacilitated monthly
networkingand employee engagement events that connected500+ employees.
ADDITIONALEXPERIENCE
CenterManager, WesternWats/Mountain West Research, LoganUT and BrighamCity UT,2005–2007.Managed
market researchcall center. Set employee goals accordingtodaily and monthly trends. Coachedandmentored team;
tracked variety ofmetrics; recordedproper payroll. Interviewed and hired team members. Earned role for ability to
motivate team and achieve KPIs. Identified new location(Brigham City),forwhich recruited 125employees.
VOLUNTEERISM
 ChapterAdvisor, Delta Sigma Phi,Utah State University, LoganUT, 2012–2016.Advisedundergraduate
chapterof Delta Sigma Phi fraternity. Attendedmonthly chapter meetings; advised officersrunningweekly
meetings. Liaised acrossnational fraternity, university, and chapter.
 Associate Director, SaltLake Men's Choir, Salt Lake City UT,2014–2016.Helpedprogramseasons;directed
choirto supportworkof choirdirector.
PROFESSIONALDEVELOPMENT
 Business AnalysisFoundations:Business ProcessModeling, LinkedIn, July2021.
 Bachelorof Arts, Liberal Studies, Thomas Edison State University, Trenton,NJ, 2020.