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PHILIP NYAMEASEM
2600 Hershfield Court • Silver Spring, MD 20904 • (301)-312-3639 • phil2asem@gmail.com
Skills
 Quality Assurance:Web Management,Drupal site, Google sites, Joomla CMS, HTML, CSS, JavaScript, JQuery,
database,PHP and SQL
 Certification(s):CompTIA A+ certified, Network+, Working towards Security+ and Java certifications
 Software: Microsoft Office Suite 2010 (Access,Excel,PowerPoint, Word); Microsoft Windows Operating
Systems Windows 7 and 8; Norton Ghost; installing drivers: Google forms, Google Docs and wikis; Photoshop,
iMovie, Xenu, Notepad++ and Sublime Editor
 Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops;
Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps;
BlackBerry configuration
 Networking:Networking experience (running cables, troubleshooting connections, activating ports, basic router
configuration, switches, Wi-Fi router)
 Support: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone, and
in person)
Experience
Georgetown University Washington, DC
Assistant Web Developer (Intern) January 2015 – July 2015
 Communicated with Project Manager to prioritize projects according to deadlines
 Analyzed system requirements, development of specifications, programming, and wrote technical documentation
 Built, designed, developed and updated websites of more than 15 different departments weekly using HTML CSS,
JavaScript and JQuery.
 Communicated with different departments to maintain and administer websites
 Configured and organized new websites in preparation for departmental use
 Troubleshot and fixed broken hyperlinks and mal-functioning buttons with Xenu Software within websites as they
arose
 Improved the quality appearance of web banners and images using Adobe Photoshop and PicMonkey to enhance
the attractive appearance of department websites
 Transferred inspected web content JavaScript languages from Fatwire to Google Sites to maintain and improve the
dynamism more than 10 departments’ websites.
Technology Logistics Beltsville,Maryland
IT Support (Voluntary) October 2013 – December 2014
 Troubleshot 32 customer desktop computers daily with Hiren 15.1 software utility tool
 Upgraded the company’s computer drivers weekly for 52 computers to prevent system driver issues
 Researched and accomplished five major monthly deadline projects; resulted in the company’s work efficiency
growth from 75% to 90% in the year 2013
 Listened to calls, recommended PC upgrades daily and used online researches to build fast efficient workstations for
customers’ IT department
 Repaired faulty laptops and printers, using hardware tools to increase company’s monthly work efficiency
 Quickly responded to customer requests or repair orders to provide excellent customer service
Education
Year Up / Northern Virginia Community College Arlington, VA
Information Technology Training September 2014 – Present
 Enrolled in a leading national career development program with 250 corporate partners graduating 1,500 students
annually across ten cities; the one-year program includes college-level coursework, career training, and a six month
corporate internship
 Participated in Information Technology track, which prepares students primarily for roles in desktop support, IT
help desk, quality assurance and business operations
 Earned 18 college credits in Information Technology and English in partnership with Northern Virginia Community
College; mastered coursework in computer networking, computer troubleshooting and repair, business writing,
professional skills, personal finance, customer service, and critical thinking; completed Cisco IT Essentials course
material via Year Up, a Cisco Networking Academy
Accra Polytechnic Greater Accra Region, Ghana
Electrical Engineering/Control Systems September 2009 – July 2012
 Majored in Electrical Engineering as a Control Systems Engineer. Studied theories of System Development Life
Cycle, analyzed system requirements of electrical machines and studied the workflow chain of systems feedback in
power systems
 Minored in Electronic Engineering. Studied operation of electronic machine components which include transistors,
resistors, diodes, relays, generators and motors
 Minored in Power Systems Engineering. Studied the network analysis of power systems, power consumption
analysis chart flow, electrical measuring instruments and quality maintenance system
Technology Logistics: Awards and Honors
 Hard Worker of the Month March 2013

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Philip_Nyameasem_Updated_QA_Resume (1)

  • 1. PHILIP NYAMEASEM 2600 Hershfield Court • Silver Spring, MD 20904 • (301)-312-3639 • phil2asem@gmail.com Skills  Quality Assurance:Web Management,Drupal site, Google sites, Joomla CMS, HTML, CSS, JavaScript, JQuery, database,PHP and SQL  Certification(s):CompTIA A+ certified, Network+, Working towards Security+ and Java certifications  Software: Microsoft Office Suite 2010 (Access,Excel,PowerPoint, Word); Microsoft Windows Operating Systems Windows 7 and 8; Norton Ghost; installing drivers: Google forms, Google Docs and wikis; Photoshop, iMovie, Xenu, Notepad++ and Sublime Editor  Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps; BlackBerry configuration  Networking:Networking experience (running cables, troubleshooting connections, activating ports, basic router configuration, switches, Wi-Fi router)  Support: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone, and in person) Experience Georgetown University Washington, DC Assistant Web Developer (Intern) January 2015 – July 2015  Communicated with Project Manager to prioritize projects according to deadlines  Analyzed system requirements, development of specifications, programming, and wrote technical documentation  Built, designed, developed and updated websites of more than 15 different departments weekly using HTML CSS, JavaScript and JQuery.  Communicated with different departments to maintain and administer websites  Configured and organized new websites in preparation for departmental use  Troubleshot and fixed broken hyperlinks and mal-functioning buttons with Xenu Software within websites as they arose  Improved the quality appearance of web banners and images using Adobe Photoshop and PicMonkey to enhance the attractive appearance of department websites  Transferred inspected web content JavaScript languages from Fatwire to Google Sites to maintain and improve the dynamism more than 10 departments’ websites. Technology Logistics Beltsville,Maryland IT Support (Voluntary) October 2013 – December 2014  Troubleshot 32 customer desktop computers daily with Hiren 15.1 software utility tool  Upgraded the company’s computer drivers weekly for 52 computers to prevent system driver issues  Researched and accomplished five major monthly deadline projects; resulted in the company’s work efficiency growth from 75% to 90% in the year 2013  Listened to calls, recommended PC upgrades daily and used online researches to build fast efficient workstations for customers’ IT department  Repaired faulty laptops and printers, using hardware tools to increase company’s monthly work efficiency  Quickly responded to customer requests or repair orders to provide excellent customer service Education Year Up / Northern Virginia Community College Arlington, VA Information Technology Training September 2014 – Present  Enrolled in a leading national career development program with 250 corporate partners graduating 1,500 students annually across ten cities; the one-year program includes college-level coursework, career training, and a six month corporate internship  Participated in Information Technology track, which prepares students primarily for roles in desktop support, IT help desk, quality assurance and business operations
  • 2.  Earned 18 college credits in Information Technology and English in partnership with Northern Virginia Community College; mastered coursework in computer networking, computer troubleshooting and repair, business writing, professional skills, personal finance, customer service, and critical thinking; completed Cisco IT Essentials course material via Year Up, a Cisco Networking Academy Accra Polytechnic Greater Accra Region, Ghana Electrical Engineering/Control Systems September 2009 – July 2012  Majored in Electrical Engineering as a Control Systems Engineer. Studied theories of System Development Life Cycle, analyzed system requirements of electrical machines and studied the workflow chain of systems feedback in power systems  Minored in Electronic Engineering. Studied operation of electronic machine components which include transistors, resistors, diodes, relays, generators and motors  Minored in Power Systems Engineering. Studied the network analysis of power systems, power consumption analysis chart flow, electrical measuring instruments and quality maintenance system Technology Logistics: Awards and Honors  Hard Worker of the Month March 2013