Cristina J. Leon has over 10 years of experience in billing, management, and training roles. She currently works as a Billing Research Specialist at One Call Care Management, where she facilitates billing processes, identifies trends to improve revenue and reputation, and trains temporary employees. Previously, she held management roles overseeing teams, goals, training, and performance reviews at ADT Security Services and Melinda Marketing. She also has experience in hiring, training, scheduling, and operations as a Training/Hiring Manager at Panera Bread.

1. Cristina J. Leon
Looking to expand upon the currentestablished knowledge gained thus far and progressthat
through further experience with new growth opportunities.
Professional Experience
Billing Research Specialist–One Call Care Management,Jacksonville, FL▪ August, 2013– Present
 Facilitates high volume and high priority datarecons, crossovers, credits, rebills, and
refunds for Home Health, Med Supplies, Hearing Aids and EDM divisions.
 Independently works all necessary logs and sets productivity goals for bandwidth.
 Consults in error risk assessment.
 Identifies long term trends to develop preventative measures to conserve company
revenue and reputation amongst carriers.
 Attends monthly AR meeting with all management members involved in the billing
aspects of the company to present process improvement initiatives and address any
matters directly affecting EBITA, with resolutions worked thereafter.
 Utilizes all functions in the company databases including several SharePoint logs, EDI,
Document Manager (Chartmover), Excel spreadsheets, and all aspects of CSRD to
complete billing research and corrections.
 Maintains several daily, weekly, and monthly financial oriented reports for numerous
Carriers including, but not limited to Sedgwick, Amerisys, Hartford, ESIS and ACM.
 Collaborates across company departments as liaison to gain updates for financial
corrections and billing finalization.
 Coordinates training and manages assignments for temp employees who are hired
periodically to assist in high volume projects.
 Designated by upper management to sporadically meet with internal and external
auditors who are reviewing financial processes and company system logistics.
 Selected by upper management to work off sight, with company laptop, when time
sensitive projects required critical attention.
 Completed Lean Six Sigma White Belt Certification course.
 Assessed multiple appeals from Carriers and determined their outcome through proper
research and analysis.
 Delivers updates to Directors/Supervisors via Microsoft Outlook/Lync 2013, of weekly
and monthly progress using pivot tables and revenue forecast templates, through
Microsoft Excel 2013.
Reactivations Manager–ADT Security Services, Jacksonville, FL▪ Jan.2008– Aug.2013
 Conducted Management meetings to go over team development with Directors.
 Drafted memos for department wide initiatives and training.
 Managed, Trained, and Developed teams of 12-27 associates
 Handled weekly payroll and PTO requests/denials.
 Manufactured monthly/annual performance reviews to improve development and
praise accomplishments.
 Sent weekly productivity updates to Direct Supervisors for review.
 Developed moral boosting challenges for entire department to compete in.
 Set daily, weekly, and monthly goals for all associates.

2.  Presented write-ups/terminations to associates when HR warranted.
 Managed all corporate participation in charitable exhibitions, such as Salvation Army’s
Adopt-a-Family Christmas Program.
Corporate Training Director– Melinda Marketing (AT&T), Jacksonville, FL▪ May.2008– Aug.2010
 Assembled staff meetings for employees and management.
 Produced training memos and PowerPoints for developmental improvement.
 Trained and Developed teams of 12-35 associates.
 Produced and conducted weekly/monthly performance reviews.
 Set up sales/marketing training involving; phone, TV, cellular, and security services.
 Worked towards quarterly bonuses through retention and sales numbers.
Training/Hiring Manager–Panera Bread Co., Jacksonville, FL▪ June2005– Jan.2008
 Governed all hiring and training procedures including resume review, interviewing,
training memos, Marketing fairs, and attended corporate meeting assemblies.
 Preformed register cash set up and close out for opening and closing shifts.
 Stepped in to assist line cooks and cashiers whenever customer volume required.
 Submitted payroll for 10-15 associates weekly.
 Set up weekly schedules for associates and managers staffed.
 Coordinated weekly food orders.
 Completed monthly location cleaning initiatives to maintain A rating.
 Conducted monthly inventory counts for corporate revenue reviews.
 Accomplished Serve/Safe certification exams annually.
Education
Six Sigma Program – Management and Strategy Institute, Online Courses, ▪ in progress
Business Management– Florida State College of Jacksonville, Jacksonville, FL ▪ 2006-2007
Nutrition and Sports Medicine- University of North Florida, Jacksonville, FL ▪ 2004-2006
Diploma of General Education- Immaculate Heart Central, Watertown, NY ▪ 2000-2004
References
Available upon request