What do we want from a station? We used the Great Exhibition of the North to survey thousands of people of all ages and walks of life.

1. Under 20s
Key findings by user group
What do we want from a station?
Our Stations of the Future survey set out to answer this question.

2. Payment
Key findings by space
We used the Great
Exhibition of the North to
reach thousands of people
of all ages and walks of life.
We’ve gathered some of the key findings from over
5,500 responses from 22 June 9 September 2018 to
start the conversation about what these might mean
for the station of the future.

3. Payment
Key findings by space
Key findings by user group
Under 20s Ages 21-64 Over 65s

4. Under 20s
Key findings by user group
View technology as important
for the future

5. Under 20s
Key findings by user group
Want to see biometric scanners,
autonomous vehicles and free wi-fi in stations

6. Under 20s
Key findings by user group
Cost is an important factor in which
transport they choose

7. Under 20s
Key findings by user group
Environment and health and wellbeing
are also important factors

8. Under 20s
Key findings by user group
51% see leisure activities as the most
important facility in a station

9. Ages 21-64
Key findings by user group
Use stations for commuting and
going to social events

10. Ages 21-64
Key findings by user group
Most concerned with cost, reliability
and speed of journey

11. Ages 21-64
Key findings by user group
46% say cost is the most important
factor in deciding how to travel

12. Ages 21-64
Key findings by user group
Wayfinding and high quality spaces
are important

13. Ages 21-64
Key findings by user group
Want to be able to use current technology like smart
phones, apps and contactless payment cards

14. Over 65s
Key findings by user group
Use stations mostly for social purposes like going
to events or meeting friends and family

15. Over 65s
Key findings by user group
Accessibility, wayfinding and having everything
in one place is important

16. Over 65s
Key findings by user group
48% said good wayfinding is
important in a station

17. Over 65s
Key findings by user group
Want stations to be inclusive for everyone

18. Over 65s
Key findings by user group
Want stations that are accessible

19. Payment
Key findings by space
Arrival
Environment
Payment
Lounge
Platform
Key findings by space

20. Arrival
Key findings by space
Accommodate
autonomous
vehicles
Clear way in to
the station for
people who
prefer walking
Easy access
for people
with less
mobility

21. Environment
Key findings by space
Prioritise
features that
improve
air quality
Indoor plants
and gardens
incorporated
into designs
Relaxing
environments
for people
travelling for
leisure
Prioritise
features that
improve
lighting

22. Payment
Key findings by space
Designs
flexible to new
technologies
Biometric
scanners
Digital
signage
Smart
phone
payments

23. Lounge
Key findings by space Somewhere
people can pick up
their packages or
groceries on their
way home from
work
Flexible spaces
for people
travelling for
different
reasons
Comfortable
spaces for
families to sit
together
Play areas and
game spaces
for young
children
A place for
commuters
to work in the
station while
they wait
Free wifi so
everyone can
use their
phone/tablet

24. Platform
Key findings by space
Biometric
scanners to
help people
board quickly
Enable people
to manage their
journey on
their phone
Make it easy
for everyone to
move around the
station
Ensure station
environments
accommodate
all levels of
mobility
Provide clear
wayfinding so
everyone knows
where to go
Provide boards
with local
information as
well as train
times

25. Next steps
Our architects and engineers will use the findings from this survey to
inform their thinking on how we design stations with people at their heart.
Our stations team will look to use this approach on other station
developments so we continue to grow our understanding of what people
want from a station.
See the original survey at: http://stationsstaging.creativetest.co.uk/main.
Contact dyon.dowell@atkinsglobal.com for more information.