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Start coaching new teams with STATIK
Duygu Dikmen
Agile Coach , Trainer @KoçSistem Akademi
STATIK (System Thinking Approach
to Implementing Kanban)
❏ STATIK is an iterative approach that can help
you understand the processes already in place
within a team.
❏ Systems Thinking is a way of understanding
how a system behaves as a whole rather than
through analysis of component parts in
isolation.
STATIK steps
❏ Understand what makes the business fit for
purpose
❏ Understand sources of dissatisfaction regarding
current delivery
❏ Analyse source and nature of demand
❏ Analyse current delivery capability
❏ Model the service delivery workflow
❏ Identify and define classes of service
❏ Design the Kanban system
❏ Socialise design & negotiate implementation.
Step 1: How to get a general understanding of
purpose
❏ Why does the team exist (from their point of view)?
❏ Who is their customer (or who is consuming their
services)?
Step 2: Understanding the source of dissatisfaction
internal example:
• We feel overloaded,
• We’re not producing high quality work due to time constraints,
• There’s a lack of prioritisation,
• Things are changing all the time
external (from customer persfective) example:
• Poor predictability.
• Unmet expectations.
• Low quality, etc.
Step 3: Analysing the source and nature of demand by
identifying Work Item Types
Example:
Step 4: Analysing demand and delivery capability
Example:
Step 5: Modelling the service delivery workflow
It’s time to get a better understanding of each
workflow/value stream…
❏ Draw a sequence of steps for each work item type.
❏ Are they all the same?
❏ Do they have a workflow or it is just a simple ‘to-do,’ ‘doing,’ ‘done’
workflow?
Step 6: Identifying classes of service
It’s time to identify the set of policies that describes how and
when work must be delivered…
classes of service:
❏ Expedite: for critical incidents into production.
❏ Fixed date: for monthly scheduled deploys.
❏ Standard: for all other items requested by the delivery team. They had associated
service level agreements (SLAs).
❏ Intangible: long term initiatives to improve work (automation, use of new tools,
platform migrations, etc.).
Step 7: Designing the Kanban system
Source: Crisp Blog, https://blog.crisp.se/2009/11/16/henrikkniberg/kanban-kick-start-example
Step 8: Socialising design & negotiating implementation
❏ Which improvement areas do you want to achieve?
❏ Which metrics can be useful for your team according to your
purposes to achieve?
❏ Decide when the physical board design can be completed.
❏ After completion board design next action will be to decide
meetings.(Planning, Daily, Retrospective)
❏ Create a shared understanding of Kanban process in working
environment, inform your customer about process.
Reference
https://elabor8.com.au/start-coaching-new-teams-with-statik/

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Start coaching new teams with STATIK

  • 1. Start coaching new teams with STATIK Duygu Dikmen Agile Coach , Trainer @KoçSistem Akademi
  • 2. STATIK (System Thinking Approach to Implementing Kanban) ❏ STATIK is an iterative approach that can help you understand the processes already in place within a team. ❏ Systems Thinking is a way of understanding how a system behaves as a whole rather than through analysis of component parts in isolation.
  • 3. STATIK steps ❏ Understand what makes the business fit for purpose ❏ Understand sources of dissatisfaction regarding current delivery ❏ Analyse source and nature of demand ❏ Analyse current delivery capability ❏ Model the service delivery workflow ❏ Identify and define classes of service ❏ Design the Kanban system ❏ Socialise design & negotiate implementation.
  • 4. Step 1: How to get a general understanding of purpose ❏ Why does the team exist (from their point of view)? ❏ Who is their customer (or who is consuming their services)?
  • 5. Step 2: Understanding the source of dissatisfaction internal example: • We feel overloaded, • We’re not producing high quality work due to time constraints, • There’s a lack of prioritisation, • Things are changing all the time external (from customer persfective) example: • Poor predictability. • Unmet expectations. • Low quality, etc.
  • 6. Step 3: Analysing the source and nature of demand by identifying Work Item Types Example:
  • 7. Step 4: Analysing demand and delivery capability Example:
  • 8. Step 5: Modelling the service delivery workflow It’s time to get a better understanding of each workflow/value stream… ❏ Draw a sequence of steps for each work item type. ❏ Are they all the same? ❏ Do they have a workflow or it is just a simple ‘to-do,’ ‘doing,’ ‘done’ workflow?
  • 9. Step 6: Identifying classes of service It’s time to identify the set of policies that describes how and when work must be delivered… classes of service: ❏ Expedite: for critical incidents into production. ❏ Fixed date: for monthly scheduled deploys. ❏ Standard: for all other items requested by the delivery team. They had associated service level agreements (SLAs). ❏ Intangible: long term initiatives to improve work (automation, use of new tools, platform migrations, etc.).
  • 10. Step 7: Designing the Kanban system Source: Crisp Blog, https://blog.crisp.se/2009/11/16/henrikkniberg/kanban-kick-start-example
  • 11. Step 8: Socialising design & negotiating implementation ❏ Which improvement areas do you want to achieve? ❏ Which metrics can be useful for your team according to your purposes to achieve? ❏ Decide when the physical board design can be completed. ❏ After completion board design next action will be to decide meetings.(Planning, Daily, Retrospective) ❏ Create a shared understanding of Kanban process in working environment, inform your customer about process.