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STARBUCKS By Zoë, Richard,
Cody, and Mason
Product/Service
• Specialty drinks, coffee, tea & foods
• Complementary products
• In store & Online ordering
Mission statement:
“To inspire and nurture the human
spirit. One person, one cup and one
neighborhood at a time.”
Complimentary
8%
Coffee
34%
Specialty Drinks
50%
Tea
8%
Popularity of Items
Market Segmentation
The Students
• High school to
college
• A place to do
school work
and hangout
The Business
Professionals
• No spare time
• Fast quality
service
• Drive through
or the app
The Mothers and
Care takers
• In a hurry or
looking for a
break
• Wants the
quick escape
from busy life
Retirees
• Adults 40+
• Relax with a
coffee
• Escape from a
busy week
Target Market
• Gender: Males and Females
• Age: 18-40
• Occupation: Students, Business
Professionals, Mothers and Retirees
• Benefit Segmentation: A place to do
work, quick service, and have the
luxury status
• Income: Middle to Higher Income
($40,000-$125,000)
Males 10-39
19%
Females 10-39
45%
Males 40+
22%
Females 40+
14%
Consumer Demographics By Gender
and Age
Market Environment
Starbucks
38%
Dunkin'
Donuts
25%
Einstein
3%
Tim Hortons
2%
Krispy
Kreme
2%
Other
30%
US Market Share of Coffee Houses
Macro
• Trade agreements
• FDA regulations
• Change in trends
• Recession
Micro
• Porters 5 forces
S.W.O.T. Analysis:
Strengths: Weaknesses:
• Not having Tea mastered
• Time customers spend in store
• Low sales of complementary
goods with a drink
• Selling and promotion
• Loyal customers
• Ease to getting a coffee
• Locations
• Brand recognition
S.W.O.T. Analysis:
Opportunity's: Threats:
• Local coffee shops
• High Prices
• Cheaper alternatives
• Quiet/work rooms
• Live music
• Redesigning of the stores
• Sustainability
• Promotions
Marketing objectives
• Being more environmentally friendly
• Compostable cups
• Reduce our waste by 70%.
• Increase customer turnover rate
• Double arch drive-thrus
• Increase our turnover speed by 25% .
• Increase public recognition
• “There for Life's Big Moments”
• Increase our brand presents by 3%.
Marketing Strategy
Product
• High social
status
products
• Refillable
tumbler
Pricing
• Value based
• Raise prices
by 1%
annually
• Improve sales
per sq. ft.
Promotion
• Saving the
planet, one
cup at a time
• There for life's
big moments
Placement
• Streamlined
• Hubs based on
manufactured
location
• Keep on
keeping on
Questions

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STARBUCKS-2

  • 1. STARBUCKS By Zoë, Richard, Cody, and Mason
  • 2. Product/Service • Specialty drinks, coffee, tea & foods • Complementary products • In store & Online ordering Mission statement: “To inspire and nurture the human spirit. One person, one cup and one neighborhood at a time.” Complimentary 8% Coffee 34% Specialty Drinks 50% Tea 8% Popularity of Items
  • 3. Market Segmentation The Students • High school to college • A place to do school work and hangout The Business Professionals • No spare time • Fast quality service • Drive through or the app The Mothers and Care takers • In a hurry or looking for a break • Wants the quick escape from busy life Retirees • Adults 40+ • Relax with a coffee • Escape from a busy week
  • 4. Target Market • Gender: Males and Females • Age: 18-40 • Occupation: Students, Business Professionals, Mothers and Retirees • Benefit Segmentation: A place to do work, quick service, and have the luxury status • Income: Middle to Higher Income ($40,000-$125,000) Males 10-39 19% Females 10-39 45% Males 40+ 22% Females 40+ 14% Consumer Demographics By Gender and Age
  • 5. Market Environment Starbucks 38% Dunkin' Donuts 25% Einstein 3% Tim Hortons 2% Krispy Kreme 2% Other 30% US Market Share of Coffee Houses Macro • Trade agreements • FDA regulations • Change in trends • Recession Micro • Porters 5 forces
  • 6. S.W.O.T. Analysis: Strengths: Weaknesses: • Not having Tea mastered • Time customers spend in store • Low sales of complementary goods with a drink • Selling and promotion • Loyal customers • Ease to getting a coffee • Locations • Brand recognition
  • 7. S.W.O.T. Analysis: Opportunity's: Threats: • Local coffee shops • High Prices • Cheaper alternatives • Quiet/work rooms • Live music • Redesigning of the stores • Sustainability • Promotions
  • 8. Marketing objectives • Being more environmentally friendly • Compostable cups • Reduce our waste by 70%. • Increase customer turnover rate • Double arch drive-thrus • Increase our turnover speed by 25% . • Increase public recognition • “There for Life's Big Moments” • Increase our brand presents by 3%.
  • 9. Marketing Strategy Product • High social status products • Refillable tumbler Pricing • Value based • Raise prices by 1% annually • Improve sales per sq. ft. Promotion • Saving the planet, one cup at a time • There for life's big moments Placement • Streamlined • Hubs based on manufactured location • Keep on keeping on