The document discusses the role and responsibilities of a certified service advisor. It describes how service advisors act as a liaison between customers and the dealership service department. The document outlines the key responsibilities of service advisors in areas like customer service processes, organizational structure, and technical support. It also discusses the qualifications required like external competencies around appearance, posture, attitude, and uniform as well as internal competencies involving general knowledge, personal skills, and professional expertise. The goal is to provide trainees an overview of the critical role service advisors play in ensuring customer satisfaction.
New Lean-Agile Coach Self-Assessment - detailed descriptions v3Luca Minudel
Detailed descriptions for the Lean-Agile Coach Self-Assessment
Includes references to resources useful to improve in each competency area (download the deck and look at the notes)
Read this paper to learn how to build a winning coaching program, select the right mix of coaching techniques, and measure the effectiveness of the coaching program.
What is the difference between coaching and mentoring?The Pathway Group
The difference between Coaching and Mentoring, Table 1: Differences between Mentoring and Coaching
Mentoring, difference between coaching and mentoring in difference between coaching and mentoring with examples
difference between coaching and mentoring and training
difference between coaching and mentoring ppt, coaching training providers in birmingham uk
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
New Lean-Agile Coach Self-Assessment - detailed descriptions v3Luca Minudel
Detailed descriptions for the Lean-Agile Coach Self-Assessment
Includes references to resources useful to improve in each competency area (download the deck and look at the notes)
Read this paper to learn how to build a winning coaching program, select the right mix of coaching techniques, and measure the effectiveness of the coaching program.
What is the difference between coaching and mentoring?The Pathway Group
The difference between Coaching and Mentoring, Table 1: Differences between Mentoring and Coaching
Mentoring, difference between coaching and mentoring in difference between coaching and mentoring with examples
difference between coaching and mentoring and training
difference between coaching and mentoring ppt, coaching training providers in birmingham uk
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
Instructions for Submissions thorugh G- Classroom.pptx
Обучение
1. Role of Certified Service Advisor
Certified
Tips / Notes
• The trainer briefly goes over the contents of this module.
Time (min)
1
2. Role of Certified Service Advisor
Certified
Learning Target
Participants gets an idea of what thy will be learning over this
module.
Tips / Notes
• Prior going over the course objective, the trainer sensitizes the
increasing role of Service Advisors in developing customer
satisfaction.
• The trainer emphasizes tat the course is developed with the
purpose of providing general understanding of Service Advisors
roles and responsibilities.
• Prior moving on to the next page, the trainer ask participants to
think about the following questions given in the box.
c
Time (min)
2
3. Role of Certified Service Advisor
Certified
Learning Target
Participants acknowledge what constitute a Service Advisor through
the given definition.
Tips / Notes
• Prior giving out the definition of a Service Advisor, the trainer pairs
participants into groups and directs them to describe what a
Service Advisor is be discussing and sharing their answers.
• Afterwards, the trainer provides the definition of a Service Advisor
to the participants.
Time (min)
3
4. Role of Certified Service Advisor
Certified
Learning Target
Participants acknowledge the role of a Service Advisor by reviewing
its position within the organizational structure.
Tips / Notes
• The trainer describes the role of a Service Advisor by
demonstrating its positing within the organizational structure.
• While describing the role of a Service Advisor, the trainer
emphasizes that the ultimate goal of a Service Advisor consist of
developing customer satisfaction.
Time (min)
4
5. Role of Certified Service Advisor
Certified
Learning Target
Participants acknowledge that Service Advisors responsibilities
revolves around 3 different dimensions; responsibility as a Service
Advisor, as a Staff, and Intrapersonal.
Tips / Notes
• The trainer delivers a detailed explanation about the first dimension.
• The trainer emphasizes that the first dimension revolves around the
customer handling process, also known as, 6 step customer care
process.
Time (min)
5
6. Role of Certified Service Advisor
Certified
Learning Target
Participants acknowledge Service Advisors’ responsibilities within
the 2 remaining dimension; as a Staff and Intrapersonal.
Tips / Notes
• The trainer delivers a detailed explanation about Service Advisors’
responsibility by going over the bullet points.
Time (min)
6
7. Role of Certified Service Advisor
Certified
Learning Target
Participants acknowledge the role of a Service Advisor while
servicing customers through the workflow diagram.
Tips / Notes
• While explaining the workflow diagram, the trainer emphasizes that
Service Advisors works as a bridge between the dealership
(technician) and customers.
Time (min)
7
8. Role of Certified Service Advisor
Certified
Learning Target
Participants acknowledge the role of a Service Advisor through
Service Advisors’ characteristics.
Tips / Notes
• The trainer provides a detailed explanation of the role of a Service
Advisor by going over the table.
• Prior moving on to the next page, the trainer emphasizes that the
presence of a Service Advisor is significant.
Time (min)
8
9. Role of Certified Service Advisor
Certified
Learning Target
Participants acknowledge that qualifications of a Service Advisor
comprises of two major factors; external and internal competencies.
Tips / Notes
• The trainer briefly goes over the specific factors that constitute both
external and internal capability.
• Prior providing a detailed explanation about external competency,
the trainer pairs participants into groups and directs them to work
on the discussion exercise.
• Prior moving forward to the next page, the trainer encourages
participants to share their answers with others.
Time (min)
9
10. Role of Certified Service Advisor
Certified
Learning Target
Participants acknowledge what constitutes a proper appearance and
its significance in building trust towards HMCs dealership.
Tips / Notes
• The trainer gives a detailed explanation about what constitutes a
proper appearance by going over the arrayed pictures.
• The trainer emphasizes that a proper appearance is essential in
building trust towards the dealership.
Time (min)
10
11. Role of Certified Service Advisor
Certified
Learning Target
Participants acknowledge what constitutes a proper posture and its
significance in building trust towards HMCs dealership.
Tips / Notes
• The trainer gives a detailed explanation about what constitutes a
proper posture by going over the arrayed pictures.
• The trainer emphasizes that a proper posture is essential in
building trust towards the dealership.
Time (min)
11
12. Role of Certified Service Advisor
Certified
Learning Target
Participants acknowledge what constitutes a proper attitude and its
significance in building trust towards HMCs dealership.
Tips / Notes
• The trainer gives a detailed explanation about what constitutes a
proper attitude by going over the arrayed pictures.
• The trainer emphasizes that a proper attitude is essential in building
trust towards the dealership.
Time (min)
12
13. Role of Certified Service Advisor
Certified
Learning Target
Participants acknowledge that wearing the uniform is a prerequisite.
Tips / Notes
• Trainer briefly goes over the dressing code.
Time (min)
13
14. Role of Certified Service Advisor
Certified
Learning Target
Participants acknowledge that internal competence is comprised of
general knowledge, personal competence, and professional
competence.
Tips / Notes
• Prior detailing, the trainer emphasizes that internal competency in
comprise of 3 factors; general knowledge, personal competence,
and professional competency.
• The trainer gives a detailed explanation about general knowledge
and personal competency by going over the bullet points and charts.
Time (min)
14
15. Role of Certified Service Advisor
Certified
Learning Target
Participants acknowledge the detailed features of what constitutes a
professional competency.
Tips / Notes
• The trainer gives a detailed explanation about professional
competency by going over the chart.
Time (min)
15
16. Role of Certified Service Advisor
Certified
Learning Target
Participants acknowledge Service Advisor training comprises of
three different levels; certified, master, and advanced master.
Tips / Notes
• The trainer briefly describes the individual contents of each course
level.
• Prior moving forward, the trainer emphasizes that through the
training courses, HMC aims in fostering Service Advisors’
capabilities and subsequently customer satisfaction and brand
image.
Time (min)
16
17. Role of Certified Service Advisor
Certified
Learning Target
Participants have the opportunity to plan their career path by
reflecting back their personal strengths and weaknesses.
Tips / Notes
• The trainer directs participants to work on the exercise.
• Afterwards, the trainer pairs participants into group in order to
discuss and share their answers.
• At last, the trainer encourages participants to share their answers
with the rest of the class.
Time (min)
17
18. Role of Certified Service Advisor
Certified
Learning Target
Participants review the major roles and responsibilities of a Service
Advisor.
Tips / Notes
• The trainer briefly goes over the major roles and responsibilities of a
Service Advisor with the participants.
Time (min)
18
