This document provides information about a 4-day professional coaching skills training program for managers. The program aims to equip managers with tangible coaching skills through understanding coaching models and frameworks, developing communication and feedback skills, and conducting multiple assessed coaching sessions with feedback. Key elements include understanding coaching versus other development methods, using models like GROW, practicing questioning techniques, and receiving post-course mentoring on live coaching sessions to improve skills. The program objectives are to help managers professionally coach their teams and understand the full coaching process.

1. Professional Coaching Skills
for Managers

2. Create a coaching culture in your organization
Empower your management team
Train managers to set and write key objectives
Improve managers’ feedback skills
Improve performance management
Develop and motivate managers and employees
Develop tangible coaching skills with post course
assessment and feedback on up to five live
coaching conversations and documented progress
Create a success and achievement culture
3 and 4 day versions available
Get a tangible ROI!
Objectives

3. DAY1DAY3
DAY2DAY4
Programme Outline (4 Days)
UNDERSTANDING COACHING PART 1
• Introduction
• What is Coaching? Why Coach?
• The Art of Coaching: Video
• Coaching as part of Performance
• Management
• Training vs. Coaching
• The Coaching Relationship
• Behaviours of a good Coach
• Promoting Equality
• Confidentiality
• Beliefs and the Ladder of Inference
• Confidentiality and Trust
• Coaching Contracts
• Coaching Communication 1
COACHING PRACTICAL
• Self-Analysis
• Preparing for Coaching
• The Questioning Funnel
• Negative Coaching Model
• Positive Coaching Model
• Questions and Techniques
• Coaching Session Preparation
• Coaching Practical
• Assessed Coaching Session & Sign off
• Individual Feedback
• Reading Pitch Speed & Tone of Voice
• Handling Negative Feedback
• Using Documentation and Records
UNDERSTANDING COACHING PART 2
• The GROW model
• The Performance Pyramid
• Setting Objectives
• Pure Coaching V Directive Coaching
• GROW and RGOW
• Coaching and Feedback
• Goals: Reinforcing and Redirecting
• Making feedback specific with EEC
• Questioning Types
• Questioning Fundamentals
• Questioning Practical
• Coaching Scenarios
• Coaching Communication 2
REFLECTING ON COACHING SKILLS
• Video Feedback
• Development Areas
• The Wheel of Life: Pure Coaching
• Understanding Learning Styles
• SWOT Analysis of your Coaching Skills
• Transactual Analysis
• The Limits of Business Coaching
• Support from your manager
• Barriers to Coaching
• ILM Requirements
• Practical requirements: It is a
programme requirement that five
live coaching sessions are delivered
& documented by the candidate at
work within 6 weeks of the taught
component.

4. To give participants a comprehensive
understanding of coaching and equip
them with the skills necessary to begin
their management coaching career.
Improve intra and inter-personal skills
Understand coaching in relation to other
development methods
Improve their listening & communication skills
Understand feedback types and methods
Interact with professional coaches & colleagues
Have up to 5 practice coaching sessions
Receive Coaching feedback
Experience one expert coaching assessment
Receive video feedback
At the end of the workshop, participants will:
Fully understand the coaching process
Be able to professionally coach their team
and others
Be able to set clear and defined objectives
Give excellent positive & negative feedback
Document coaching conversations
Deliver three to five assessed
coaching sessions within their company
Improve their skills for dealing
with direct reports
Be more confident
Use coaching skills in other areas
Receive a coaching endorsed award or certificate
Programme
Objectives
Programme
Outcomes
Procoach is a company dedicated to providing
positive change in organizations or business
regardless of industry by creating coaching
cultures. We are a premier Organisational
Development Consultancy with particular
experience in the Gulf and local businesses.

5. Post Course Support
and Mentoring
This programme gives extensive individual
post course support.
Delegates have access to a qualified coach
via phone for live one to one conversations.
Written feedback is given on all submitted
documentation via email. Delegates are
mentored until they reach the required
standard up to 8 weeks after the training.
Specific feedback can also be given to the
organisation in the case of critical events.
Programme Inclusions
Each four day programme is run for a
maximum twelve attendees (minimum six).
Comprehensive one hundred and fifty page
participant guide/manual
Video clips
Video feedback
Slides
Activities
Facilitator and Assessor
Coaching Assessment/Feedback
Documentation Templates
Documented coaching sessions administration

6. Some of our Clients
Albatha
Al Ghazal Transport
ARMS Group of Companies
British Embassy
CHR Hansen
Commercial Bank of Dubai
Delta Partners
Diamondlease
DM Healthcare
DP World
Dubai Airports
Dubai Financial Services Authority
Dubai World Central
Expresso Telecom
Freightworks
Gimpex
Jumeirah Beach Hotel
Jumeirah Madinat
Jumeirah Zabeel Saray
Lufthansa
Majestic Hotel
Majid Al Futtaim
Marafiq
Mediclinic
National Bank of Fujairah
Natixis
Pharmatrade
RMD Kwikform
SAP
Standard Chartered
Swissquote
The Address Hotels and Resorts
Tiffany & Co.
Union National Bank
Wasl
WehbeInsured
CONTACT DETAILS:
www.procoach.me
Call 04 370 9202
Email: philip@procoach.me