This document discusses strategies for Square to achieve global success, including improving its support center. It analyzes Square's strengths and weaknesses, as well as opportunities and threats. Three merchant personas are described who have different needs from Square's payment and business solutions. The document proposes improving the user experience and data collection of Square's support center to increase customer satisfaction scores and revenue per merchant. A go-to-market plan is outlined to beta test and launch updates to the support center.
Convergytics - Data Management, Reporting & Visualization CapabilitiesRandhir Hebbar
Convergytics - One of the fastest growing analytics companies in Asia (as per UK based Global Brands Magazine) talks about its BI & Reporting Capabilities and presents some sample work.
Franck Cohen, chief commercial officer at SAP, discusses the impact of artificial intelligence (AI) on e-commerce. From in-store analytics to digital assistants, AI is transforming e-commerce. Since 2012, AI commerce companies have raised US$990 million across 201 deals in the United States and Canada, as well as India, France, the United Kingdom, Singapore, Israel, and others. Join us for a discussion on how retail giants and start-ups alike can benefit from using this new technology today. Learn more: https://www.hybris.com/commerce
Fast Is The New Big: Turbocharged E-Commerce on SalesforceApttus
Apttus, Salesforce and a panel of experts shared how you can deliver customer and channel-specific solutions through best-in-class E-Commerce built 100% on the Salesforce Platform.
In this slide deck, learn:
-How companies with E-Commerce-first strategies are changing the B2B and B2C landscape
-How Neopost, a global manufacturer, boosted revenues through B2B E-Commerce
-How companies harness the power of Salesforce to bring agility to the $1 trillion E-Commerce market
-Actionable steps
Birst 5X: Turn Information Consumers into Information Producers – Connected o...Birst
Join us as we introduce Birst 5X and welcome our featured speaker, Mike Bozek, VP of Business Line Management for Cancer Care Solutions at Elekta who will describe how this innovative human care company uses business intelligence to make a difference in people’s lives.
Traditional BI and analytics solutions offer fragmented experiences for dashboards, discovery and mobile that target distinct audiences: dashboards for information “consumers” and discovery for information “producers”. This approach locks people into rigid user roles that don’t reflect how the modern business person works with data.
Birst 5X delivers an Adaptive User Experience designed to support how people interact with data, enabling them to seamlessly transition between dashboards, discovery and mobile, connected or disconnected, and turning every information consumer into an information producer. In this webinar, you will:
Find out how Birst 5X breaks down the wall between dashboards and visual discovery
Learn how its enhanced mobile experience supports disconnected analysis to deliver insights anywhere
Understand why interoperability is essential to adapt to heterogeneous analytics environments
Learn how Elekta helps healthcare providers make more informed decisions around the quality of care and business practices
Convergytics - Data Management, Reporting & Visualization CapabilitiesRandhir Hebbar
Convergytics - One of the fastest growing analytics companies in Asia (as per UK based Global Brands Magazine) talks about its BI & Reporting Capabilities and presents some sample work.
Franck Cohen, chief commercial officer at SAP, discusses the impact of artificial intelligence (AI) on e-commerce. From in-store analytics to digital assistants, AI is transforming e-commerce. Since 2012, AI commerce companies have raised US$990 million across 201 deals in the United States and Canada, as well as India, France, the United Kingdom, Singapore, Israel, and others. Join us for a discussion on how retail giants and start-ups alike can benefit from using this new technology today. Learn more: https://www.hybris.com/commerce
Fast Is The New Big: Turbocharged E-Commerce on SalesforceApttus
Apttus, Salesforce and a panel of experts shared how you can deliver customer and channel-specific solutions through best-in-class E-Commerce built 100% on the Salesforce Platform.
In this slide deck, learn:
-How companies with E-Commerce-first strategies are changing the B2B and B2C landscape
-How Neopost, a global manufacturer, boosted revenues through B2B E-Commerce
-How companies harness the power of Salesforce to bring agility to the $1 trillion E-Commerce market
-Actionable steps
Birst 5X: Turn Information Consumers into Information Producers – Connected o...Birst
Join us as we introduce Birst 5X and welcome our featured speaker, Mike Bozek, VP of Business Line Management for Cancer Care Solutions at Elekta who will describe how this innovative human care company uses business intelligence to make a difference in people’s lives.
Traditional BI and analytics solutions offer fragmented experiences for dashboards, discovery and mobile that target distinct audiences: dashboards for information “consumers” and discovery for information “producers”. This approach locks people into rigid user roles that don’t reflect how the modern business person works with data.
Birst 5X delivers an Adaptive User Experience designed to support how people interact with data, enabling them to seamlessly transition between dashboards, discovery and mobile, connected or disconnected, and turning every information consumer into an information producer. In this webinar, you will:
Find out how Birst 5X breaks down the wall between dashboards and visual discovery
Learn how its enhanced mobile experience supports disconnected analysis to deliver insights anywhere
Understand why interoperability is essential to adapt to heterogeneous analytics environments
Learn how Elekta helps healthcare providers make more informed decisions around the quality of care and business practices
Lisa Hornschemeier, SAP Commerce Leader at Microsoft, talks about how Microsoft is using SAP Hybris Billing as part of their order-to-cash commerce systems. https://www.hybris.com/commerce
Why Companies Need New Approaches for Faster Time-to-Insight SAP Asia Pacific
An IDC infographic, sponsored by SAP. Volumes and variety of data are continuing to grow. The speed of data usage is also increasing, leading to new user expectations. Given these realities, organizations need to: Sift through data to find meaning, identify risks and opportunities, and identify factors that impact future performance.
Join Mindray Medical International Co., a leading global developer, manufacturer, and supplier of medical devices to hear how they use SAP Hybris Cloud for Customer to deliver on their mission of making high-quality medical products more accessible and affordable around the world. With an integration with SAP ERP, Mindray had implemented SAP Hybris Cloud for Customer to get real-time insight of customer demand, generating business leads and opportunities, driving data-driven decision-making. https://www.hybris.com
Dynamics Day 2017 Perth: Dynamics 365 Field and Project ServicesEmpired
Does your organisation need to increase project profitability or deliver highly optimised field services? This session will showcase how Microsoft's newest Dynamics 365 capabilities for project service automation and mobile field services can optimise your project delivery and field service capability.
Optimize Business Intelligence Efforts With Embedded, Application-Driven Anal...SAP Analytics
Want to discover, procure, and provision business intelligence data more effectively? Forrester Consulting has a suggestion: embedded, application-driven analytics.
True personalization is at the individual level, rather than at the segment level. In this presentation by Bernard Chung, SAP Customer Experience at the Argyle Executive Forum, you'll learn how to utilize real-time contexts to deliver the best customer experiences.
Learn more about SAP Marketing Cloud here: https://cx.sap.com/en/products/marketing
Why Integration to ERP matters for Industrial ManufacturersApttus
Integrating CPQ with your existing CRM, ERP and PLM tools is critically important, especially for companies that manufacture complex configure-to-order products and rely on tools like SAP Variant Configurator. In this session, learn how you can easily integrate SAP Variant Configurator and CPQ to better utilize your investment in SAP.
Data Driven Customer Engagement: Workflow and Feedback SystemsBarry Magee
Citrix Peer Exchange : Dun & Bradstreet - Jul 2020 - Barry Magee
I'm an experienced senior business leader focused on how data-driven transformation creates organisational value with deep experience in sales, marketing, strategy, operations, and change management. I’m a recognized industry-leading specialist and academic on effective and systemic innovation using data and analytics to build competitive advantage and tangible results.
https://www.linkedin.com/in/barrymagee/
SAP Business Analytics Solutions - Groupsoft US Inc.Groupsoft US Inc.
Groupsoft, an SAP Global Partner and industry innovator for over a decade, is pleased to offer an integrated analytics solution that creates a single access point to valuable business information, with built-in analytics capabilities, and the flexibility of hybrid deployment options.
Our new normal has accelerated eCommerce trends by 4-6 years. The Optimizely team shares how experimentation can help retailers fast forward their online sales strategy with Microsoft Dynamics 365 Commerce.
Going Beyond Digital Disruption: harnessing the power of 'Design Thinking'SAP Customer Experience
The customer journey has no boundaries, it flows between channels, devices and departments.
* How is your marketing organization dealing with providing a seamless customer experiences across your entire company?
* Are your sales and marketing forging a strong, collaborative alliance that enables them to work in harmony?
* Do your marketing and commerce teams have the same vision of the right customer experience?
Disruptive innovation is only achievable if you are findings the problems worth solving, and empowering yourself and your teams with the right problem solving tools.
Nicholas keynote will explore how SAP has been harnessing the power of ‘Design Thinking’ reveals the linkages between “design” and disruptive products, services, and even business model innovation.
MEBIS 2017: Next Generation Banking AnalyticsMDS ap
Today's digital empowered customers are challenging the business world. They become increasing savvy in their search for the best offers; their expectations continue to rise; their choices are growing too. Effectively customers engagement based on Real-Time Insight is the new imperative for all banks today.
In this presentation, MDS ap demonstrates how the next generation marketing technology leverages real-time customer context to deliver the optimum customer experience.
Avanade - Presentation at Hortonworks Booth - Strata 2014Hortonworks
Data is driving the digital era, Avanade’s Digital Customer, Digital Workplace and Digital Innovation strategy leverages the data and analytics product from Microsoft and Hortonworks to help customers realize results. Customers that utilize all of the data at their disposal can realize greater returns than those that let their data asset slip away due the high cost of traditional data management techniques. Avanade is poised to help enterprise customers capture their data dividends.
Presentation from USC Entrepreneurship and New Media Course on Square Payments.
The assignment: Choose a mobile app, music service, or other case study that highlights how changes in technology create opportunities and challenges for entrepreneurs, innovators, or companies.
Lisa Hornschemeier, SAP Commerce Leader at Microsoft, talks about how Microsoft is using SAP Hybris Billing as part of their order-to-cash commerce systems. https://www.hybris.com/commerce
Why Companies Need New Approaches for Faster Time-to-Insight SAP Asia Pacific
An IDC infographic, sponsored by SAP. Volumes and variety of data are continuing to grow. The speed of data usage is also increasing, leading to new user expectations. Given these realities, organizations need to: Sift through data to find meaning, identify risks and opportunities, and identify factors that impact future performance.
Join Mindray Medical International Co., a leading global developer, manufacturer, and supplier of medical devices to hear how they use SAP Hybris Cloud for Customer to deliver on their mission of making high-quality medical products more accessible and affordable around the world. With an integration with SAP ERP, Mindray had implemented SAP Hybris Cloud for Customer to get real-time insight of customer demand, generating business leads and opportunities, driving data-driven decision-making. https://www.hybris.com
Dynamics Day 2017 Perth: Dynamics 365 Field and Project ServicesEmpired
Does your organisation need to increase project profitability or deliver highly optimised field services? This session will showcase how Microsoft's newest Dynamics 365 capabilities for project service automation and mobile field services can optimise your project delivery and field service capability.
Optimize Business Intelligence Efforts With Embedded, Application-Driven Anal...SAP Analytics
Want to discover, procure, and provision business intelligence data more effectively? Forrester Consulting has a suggestion: embedded, application-driven analytics.
True personalization is at the individual level, rather than at the segment level. In this presentation by Bernard Chung, SAP Customer Experience at the Argyle Executive Forum, you'll learn how to utilize real-time contexts to deliver the best customer experiences.
Learn more about SAP Marketing Cloud here: https://cx.sap.com/en/products/marketing
Why Integration to ERP matters for Industrial ManufacturersApttus
Integrating CPQ with your existing CRM, ERP and PLM tools is critically important, especially for companies that manufacture complex configure-to-order products and rely on tools like SAP Variant Configurator. In this session, learn how you can easily integrate SAP Variant Configurator and CPQ to better utilize your investment in SAP.
Data Driven Customer Engagement: Workflow and Feedback SystemsBarry Magee
Citrix Peer Exchange : Dun & Bradstreet - Jul 2020 - Barry Magee
I'm an experienced senior business leader focused on how data-driven transformation creates organisational value with deep experience in sales, marketing, strategy, operations, and change management. I’m a recognized industry-leading specialist and academic on effective and systemic innovation using data and analytics to build competitive advantage and tangible results.
https://www.linkedin.com/in/barrymagee/
SAP Business Analytics Solutions - Groupsoft US Inc.Groupsoft US Inc.
Groupsoft, an SAP Global Partner and industry innovator for over a decade, is pleased to offer an integrated analytics solution that creates a single access point to valuable business information, with built-in analytics capabilities, and the flexibility of hybrid deployment options.
Our new normal has accelerated eCommerce trends by 4-6 years. The Optimizely team shares how experimentation can help retailers fast forward their online sales strategy with Microsoft Dynamics 365 Commerce.
Going Beyond Digital Disruption: harnessing the power of 'Design Thinking'SAP Customer Experience
The customer journey has no boundaries, it flows between channels, devices and departments.
* How is your marketing organization dealing with providing a seamless customer experiences across your entire company?
* Are your sales and marketing forging a strong, collaborative alliance that enables them to work in harmony?
* Do your marketing and commerce teams have the same vision of the right customer experience?
Disruptive innovation is only achievable if you are findings the problems worth solving, and empowering yourself and your teams with the right problem solving tools.
Nicholas keynote will explore how SAP has been harnessing the power of ‘Design Thinking’ reveals the linkages between “design” and disruptive products, services, and even business model innovation.
MEBIS 2017: Next Generation Banking AnalyticsMDS ap
Today's digital empowered customers are challenging the business world. They become increasing savvy in their search for the best offers; their expectations continue to rise; their choices are growing too. Effectively customers engagement based on Real-Time Insight is the new imperative for all banks today.
In this presentation, MDS ap demonstrates how the next generation marketing technology leverages real-time customer context to deliver the optimum customer experience.
Avanade - Presentation at Hortonworks Booth - Strata 2014Hortonworks
Data is driving the digital era, Avanade’s Digital Customer, Digital Workplace and Digital Innovation strategy leverages the data and analytics product from Microsoft and Hortonworks to help customers realize results. Customers that utilize all of the data at their disposal can realize greater returns than those that let their data asset slip away due the high cost of traditional data management techniques. Avanade is poised to help enterprise customers capture their data dividends.
Presentation from USC Entrepreneurship and New Media Course on Square Payments.
The assignment: Choose a mobile app, music service, or other case study that highlights how changes in technology create opportunities and challenges for entrepreneurs, innovators, or companies.
Square is an electronic (mobile) payment processor service, provided by Square Inc. It allows users in the United States and Canada to accept credit cards through their mobile phones, either by swiping the card on the Square device or by manually entering the details on the phone. Square has placed its target towards small business owners and new businesses by offering no contract, no commitment merchant accounts. In addition, it recently started to offer Square Wallet to consumers, allowing them to pay using their Smartphone and send gift cards to other Wallet users.
This presentation is devoted to Stripe payment system, which appeared on the market about 5 years ago. Here you'll find out about advantages and disadvantages of using new billing system.
Here is what Square uses for their Pitch Deck, it has several good pointers on what should go in a startup pitch deck: Sourced from http://www.noise.re/duction/squares-pitch-deck/
Watch this #COSeries webinar on-demand here: http://dg-r.co/2o4VYtx
Create a campaign ecosystem that builds brand, drives demand, and expands customer relationships.
Not sure where to start with your campaign and content plan? As marketers, our leaders expect us to show measurable growth in building brand, driving demand, and improving customer experience. Join us to get a 5-step blueprint for creating high-performance campaigns that will wow your executives, guide your content creation, and set you up to show measurable results at year’s end. We often find ourselves on the dreaded execution treadmill. Running from campaign to campaign and tactic to tactic without understanding the impact we’re having on the bottom line. Build a high-performance marketing plan that will give you the freedom to grow, push boundaries, and track success.
In this webinar we’ll cover:
Aligning your campaign mindset to the buyer's journey;
Building a content plan to fuel your campaigns;
Mind your gaps: uncover your best opportunities for driving buyer's through the funnel; and
Effective metrics for evaluating ROI, and developing reports that “Wow”.
Win More Sales: CRM for the Quota-Busting Sales ExecutiveApttus
For some sales executives, their CRM app just doesn’t provide enough real value for the complexity and high cost. Low sales adoption, rising user subscription fees and a challenging user interface have some sales leaders looking for alternatives. In this session, we’ll discuss CRM that will get sales execs the results they need and deserve. If you’re ready for a change, join us.
How to improve your performance online - survey results Microsoft Dynamics Pa...Patrick Dalle
From a field research on the websites of 80 Microsoft Dynamics Partners in Belgium & the Netherlands, Lemarco discovered the real key drivers behind online performance
In the end of this keynote, audience members (senior marketers) will be prompted to question and think about the following:
Identifying a singular website KPI that they might want to narrow-in on (and how "less = more")
Questions/actions to take to their team and/or website-related service providers re: website priorities, expenses, and outputs
How they might improve conversations with senior leadership and/or their CEO about their website's KPIs, website's ROI, and website activities/expenses (potentially leading to greater support and/or stronger working relationships)
Insider's Guide to Marketing & Selling with WordPress [#WCPHX]Joe Manna
From WordCamp Phoenix 2014, I shared a series of helpful tips for business-minded WordPress users so they can improve their marketing and sales performance with their WordPress sites.
Google Analytics : Overview & CustomizationOur Kids Media
A step-by-step tour through Google Analytics, simplifying some of its complexity, and offering tips to make sure you are optimizing the numbers that matter to you. We will cover some basic customization including using segments and creating custom dashboards.
Sales and Marketing Alignment: Bridging the Great Divide through ABMDemandbase
Featuring Peter Isaacson
Chief Marketing Officer, Demandbase
Ever feel like your sales team just isn’t satisfied with the volume or the quality of the leads you generate? Are you hitting your goals, but your sales team is not? Join Demandbase’s CMO, Peter Isaacson, as he outlines some of the greatest challenges for today’s B2B Marketers, and shares how to overcome them by aligning around high-value accounts and focusing on key strategies to drive revenue. He will illustrate the basic foundations for turning your marketing organziation into an ABM machine through the example of Demandbase’s own journey to an ABM strategy.
Content Marketing Retreat: Using Google AnalyticsTim Frick
This presentation addresses how Google’s flagship measurement app can help you glean actionable insights from your website’s content performance. It also covers how to track engagement and conversions using goals and funnels as well as several use cases for why you should customize it to meet specific needs, such as tracking video playback, email campaign performance, and so on.
Ecommerce UK: The Year Ahead conference deckPracticology
Practicology's 21st October 2015 Ecommerce UK conference featured sessions from House of Fraser, Usabilla, Smart Focus, and a panel session with Jaeger, Selfridges, STA Travel and Baker Ross on the topic of securing ecommerce sales growth in the next 12 months. Practicology also gave an advance view of its Mobile Usability Report 2015/16 produced in partnership with WhatUsersDo.
How world class companies optimize the digital experienceQualtrics
Learn how the world's most innovative companies execute digital optimisation programs built on website / mobile feedback and customer engagement. Understand specific ways to increase loyalty, engagement and conversion across your digital assets.
12. Hypothesis
By improving UX and data collection ability, Square will see:
➔ Increase in Net Promoter Score
➔ Increase in Revenue/ Active
Merchant
13. “As an active Square merchant, I want to quickly find
the information I’m looking for and get help if I’m stuck.”
14. SCOPE OF THE SOLUTION
Work on responsive desktop version first
➔ Mobile/in-app support secondary
15. SCOPE OF THE SOLUTION
Keep SalesforceDesk API to utilize:
➔ Search bar with predictive text
➔ Content management for FAQs
➔ Data collection
16. SCOPE OF THE SOLUTION
New support center pages have:
➔ Less content that is more
streamlined and visual
➔ Easier access to one-on-one Support
➔ Content edited and re-prioritized on a
regular basis from visitor feedback