New Relic Infrastructure Intro: Increasing Mean Time Between Loss of Sleep Speaker: Jim Stoneham, GM & SVP, SMB Business, New Relic & Mikhail Panchechenko, Director, Engineering, New Relic Featuring: Al Kemner, Principle Engineer – Platform as a Service, Gannett

1. Increasing MTBLS
With New Relic
Jim Stoneham - VP Product
Mikhail “Pancakes” Panchenko – Dir Engineering

2. This document and the information herein (including any information that may be incorporated by reference) is provided for
informational purposes only and should not be construed as an offer, commitment, promise or obligation on behalf of New Relic, Inc.
(“New Relic”) to sell securities or deliver any product, material, code, functionality, or other feature. Any information provided hereby is
proprietary to New Relic and may not be replicated or disclosed without New Relic’s express written permission.
Such information may contain forward-looking statements within the meaning of federal securities laws. Any statement that is not a
historical fact or refers to expectations, projections, future plans, objectives, estimates, goals, or other characterizations of future events
is a forward-looking statement. These forward-looking statements can often be identified as such because the context of the statement
will include words such as “believes,” “anticipates,”, “expects” or words of similar import.
Actual results may differ materially from those expressed in these forward-looking statements, which speak only as of the date hereof,
and are subject to change at any time without notice. Existing and prospective investors, customers and other third parties transacting
business with New Relic are cautioned not to place undue reliance on this forward-looking information. The achievement or success of
the matters covered by such forward-looking statements are based on New Relic’s current assumptions, expectations, and beliefs and
are subject to substantial risks, uncertainties, assumptions, and changes in circumstances that may cause the actual results,
performance, or achievements to differ materially from those expressed or implied in any forward-looking statement. Further information
on factors that could affect such forward-looking statements is included in the filings New Relic makes with the SEC from time to time.
Copies of these documents may be obtained by visiting New Relic’s Investor Relations website at ir.newrelic.com or the SEC’s website
at www.sec.gov.
New Relic assumes no obligation and does not intend to update these forward-looking statements, except as required by law. New
Relic makes no warranties, expressed or implied, in this document or otherwise, with respect to the information provided.

3. Dynamic full-stack monitoring for modern teams

4. 4Confidential ©2008-15 New Relic, Inc. All rights reserved.
Meatballs Team

5. Focused on monitoring change
Dynamic
environments
Agile / rapid deployment
pipelines
DevOps cultures with
many hands on
resources
Increasing pace of
vulnerabilities / exploits
(AWS / cloud, Docker / containers)

6. "Gartner believes that more than 80% of all mission-
critical IT service outages result from people and process
errors and failures, and of those outages,
more than 50% result from a lack of coordination
between change, release and configuration
management processes."

7. New Relic Infrastructure: key data we collect
Highly granular metrics for
host CPU, memory, disk,
network, processes
Changes made to packages,
files, kernel, processes, user
sessions
Current live state of all
resources

8. Organized like your infrastructure
Define alerting and
dashboards using your
existing metadata
Leverage EC2, Automation
(Chef, Puppet, etc.), or
custom tags
Everything scales up
and down based on your
tags / metadata
Supports cloud, hybrid
datacenter / cloud, +
traditional datacenters

9. Organized like your infrastructure

10. Increasing MTBLS: some examples
Incident triage and resolution MTTD and MTTR reduction
Fine-grained change monitoring Avoid downtime/incidents
Global search Ops and InfoSec team efficiency
Resource Optimization Save money (esp on AWS)

11. 11Confidential ©2008-15 New Relic, Inc. All rights reserved.
Incident triage
and resolution

12. Incident triage
and resolution

13. Incident triage
and resolution

14. Fine-grained
change
monitoring

15. Global search

16. 16Confidential ©2008-15 New Relic, Inc. All rights reserved.
Resource
optimization

17.  Health metrics, plus full live state and change history
Beyond your hosts: AWS Service integrations

18. ELB

19. CloudFront

20. RDS

21. 21
Full-stack visibility with New Relic
Confidential ©2008-15 New Relic, Inc. All rights reserved.
Are my apps
available across all
regions?
Are my apps
available across all
regions?
Are my critical
transactions
performing well?
Are my critical
transactions
performing well?
Is my supporting
infrastructure
available?

22. Al Kemner
Principal Engineer
Platform as a Service
Gannett

23. Gannett / USA Today Network
Gannett Co., Inc. is a next-generation media company committed
to strengthening communities across our network.
• 500+ digital products
• 116 brands
• 109 local markets
• 114 Million unique visitors
• Serves 1.8 Billion Monthly User Minutes
• Reaches 45% of the US online internet population (age 18+)

24. Record traffic numbers across platforms
Web Mobile web

25. - HTTP2
- Golang
- Nodejs
- Couchbase
- Docker
- Kubernetes
Key technologies

26. Elections real-time monitoring

27. Heavy use of filters for dynamic infrastructure

28. New Relic Infrastructure metrics in Insights

29. Capabilities ESSENTIALS PRO
INFRASTRUCTURE KEY FEATURES
Host Health Metrics (CPU, Load, Mem) √ √
Custom Metrics and Events √ √
Flexible Alerting √ √
Native AWS EC2 Tag support √ √
Docker Container Monitoring √ √
Real-time, searchable inventory √ √
Live-state config-change tracking √ √
Application metrics correlation √ √
Metrics and events available in Insights √ √
Months of data retention 3 13
AWS Service Monitoring √

30. VM
OS / APP / NR
VM
PHYSICAL SERVERS EXAMPLE (PRO)
2 VMs = 2 Hosts
t2.micro
m3.medium
AWS EC2 example (Pro)
2 Cloud Instances = 2 Hosts
$14.40
$5.80
$1.80
$4.28
Pro: $1.80 - $14.40/host per month Essentials: $.90 - $7.20/host per month
SPECIAL PROMOPRICING
OS / APP / NR
OS / APP / NR
OS / APP / NR
PRICING BASED ON SIZE OF COMPUTE RESOURCES

31. 3
1
Integral to the New Relic Digital Intelligence Platform
Confidential ©2008-16 New Relic, Inc. All rights reserved.

32. Thank you.
To learn more, attend the training session right after this!
See the demo at the showcase
and visit newrelic.com/infrastructure