Spectos Live Tracking Solutions for Postal & Logistics

Service Quality Counts.
Data-driven solutions to manage and improve your service quality.
Spectos Live Tracking Solutions for Postal & Logistics

Spectos GmbH All rights reserved 2001-2019 © Service Quality Counts 2
Future
Smart supply chains and
delivery networks will shape
the future of logistics

Spectos solutions help you to better understand
your customers and processes by monitoring,
improving and developing your service quality.
Turn your data into targeted action.
Data is ubiquitous – to make it work for you is the challenge!
Philosophy

Spectos Real-Time Performance Management™
Management & Controlling
Algorithms, reporting and
alerting system, ticketing-
system, KPI systems, cockpits &
dashboards
Continuous Measurement
Surveys, feedback, data
collection & handling, sensor
technologies, RFID, live
tracking, real-time data
Process Improvement
Consulting, training, business process outsourcing
Approach
Service
Monitoring
Service
Design
Service
Management

Founding Story
Spectos is an independent Institute for
Market Research, Data Analytics,
Technology, Digitization & Operations.
Spectos was founded by Niels Delater in
Dresden, Germany, in 2001. For more than
15 years we have been supporting leading
companies in improving business performance
and service quality with data-driven solutions.
Corporate Philosophy
Real improvement begins with the con-
tinuous collection & usage of reliable,
high-quality data.
The first step towards progress starts with
looking at processes from the customer‘s
perspective, listening to the customer‘s voice
and learning from it to get the right data.
The Team
Our team is comprised of experts from
various industries & specialist fields.
Our international team of more than 100 experts
at locations around the globe includes market
researchers, engineers, designers, mathe-
maticians, analysts and account managers to
handle your projects.
The Next Generation of Market Research
and Data Analytics in Real Time
About us

Spectos Capabilities
Tailor-made solutions need
the right team and capabilities.
Technology
Modern Hardware &
Platforms
We use state-of-the-art technologies
to combine the voice of the custo-
mer with data from specialized tech-
nologies such as real-time tracking,
RFID systems and WiFi tracking.
Project Management
Expertise from Pilot to
Operations
Our experts support companies in
collecting and analyzing high-quality
data in real-time and making it avai-
lable through online cockpits and
apps at the touch of a button.
Support
Efficient Business Process
Outsourcing Support
Benefit from a multitude of different
support services from one single
source. We work every day on mas-
tering the most diverse customer
requirements. Take advantage of our
wide range of services to improve
your service quality and increase
your efficiencies.

Postal & Logistics Processes Today
Information about processes when RFID or Track n‘ Trace is not possible or economical
Details and differences between the defined process steps
Suspected or known deviations in standard processing
Unknown running processes
Proof of delivery and performance for the customer
There are various solutions for tracking complex processes in postal and logistics services, e.g. RFID,
Track n Trace via barcodes. These deliver precise results for previously defined processes, but do not provide:
Customer
Pick-up
SC
Entrance
Sorting
Transport
Transport
Delivery depot
Receiver
Delivery
Transport
HUB
Sorting Center
Sorting

Lack of accurate information
Lack of accurate information about
goods costs 250B USD per year
Global logistics and supply chain networks are facing large
inefficiencies because of a lack of valuable information about
their shipments and assets on the move.
Getting this information would enable significant cost reduc-
tions and massive customer service improvements.
Real-time tracking solutions
can provide exactly this.
+20% more efficiency
on capacitiy utilization on average
thanks to tracking solutions.
Source: SkyBitz, alk Transportation Technology Summit, 2012

Current solutions don’t solve the problem
Available solutions for shipments and assets tracking
are mainly based on 3 technologies (Barcode scanning,
RFID tags and GPS trackers) with the following limitations:
Barcode
Low value of data collected
No information available
beyond scanning
infrastructure
RFID
Infrastructure investment
and maintenance
beyond reading
infrastructure
GPS
Low energy efficiency,
10-20 days of tracking
autonomy
High cost
Doesn’t work inside
buildings, trucks and
containers
34646434514794269

Solution: Leverage existing global infrastructure
Kizy is a B2B global tracking system especially designed
to fulfill the actual needs of the logistics and supply chain
industry. It uses exclusively the existing, globally available
GSM-infrastructure (no GPS) for positioning and commu-
nication.
Kizy enables to overcome the limitations of current solu-
tions and unlocks new market segments. We make ad-
vanced tracking functionalities – which were up until now
limited to niche applications – affordable for a large scale
deployment.
Barcode
Low value of data
collected
beyond scanning
infrastructure
RFID
Infrastructure investment
and maintenance
beyond reading
infrastructure
GPS
Low energy efficiency,
10-20 days of tracking
autonomy
High cost
Doesn’t work inside
buildings and containers
34646434514794269
Kizy
Very high energy efficien-
cy, up to 1 year of
tracking autonomy
Low cost, Typically 10x
cheaper than GPS
Works both indoors and
outdoors
No investment in
specific infrastructure

Our solution
Tracker
GSM 2G/3G, Wi-Fi, GPRS,
SMS
Up to 1 year autonomy
USB-C expandble sensors
Works indoors & outdoor
API
Integration with customers‘
systems and applications
RESTful JSON
Scalable (no-SQL)
HTTPS, cloud-hosted
Monitoring platform
Real-time monitoring
Cloud-based
Machine learning
Multi-language, incl.
Chinese

Why is Kizy different?
Long lifetime
Up to 1 year
Low cost
Total cost of ownership 10x lower
Global coverage
>98% without any infrastructure
Credit-card format
<47g fits in anywhere
Kizy is the only scalable solution on the market

Hardware: K-2 Putting a smartphone at work in your supply chain
Up to 1 year*
Extra low-power battery
Turbo boot (2-3 sec)
*with 2 tracking events per day
Easy handling
Status LED
Smart sensors
Movement
Expandable
Credit card
format
87 x 53 x 8.5 mm
<47 g
USB-C interface
Rechargeable
Configurable
Remotely over the air
Embedded Linux
App-like configuration

Kizy - Most flexible tracker in the market
It even fits into a standard letter to fulfil all process analysis needs.

At an order of min. 1.000 trackers, customization
can be applied for better customer experience.
Customization

Global Coverage
216 Countries, 716 Roaming Partners, No Roaming Fees

API Bring the power of tracking data to your apps
Alerts & Notifications
Based on location and
business rules
RTPM SuiteTM
Seamless integration into
the Spectos performance
management platform
Open API
The access to the API
is free
Security
Cloud-based
protected access
Easy integration
First hand positioning data
for your applications

Software Online Tracking Platform
Enhanced speed &
peformance
Based on
react technology
Scalable
Alerts & Notifications
Management
by exceptions
Dashboard
overview
Machine learning
capabilites
Self-improving
algorithms
Security
HTTPS secure,
separate handling
of user information
and tracking data
Customization
Flexibility in creating
customer-branded and
customized interfaces
App-like configurations
Pre-configured
mission templates
Including business rules

Integrations for Postal Operators
Tracking of
Trucks & Vehicles
Monitoring of line haul tours
Live Alerting on delays
On-Time pickup & arrival
Waiting times at sort centers
Checking of corrects routes
Opening of trucks & vehicles
Fraud & theft preventation
Tracking of Mailbags
& Trolleys
Track pickup from customers
Live alerts on misrouting
Processing time at hubs
Checking of scan events
Virtualization of tracking / scan
events (e.g. for online shops)
Fraud & theft prevention
Tracking of Letters &
Shipments
Track single items end to end
Create electronic test items
Quality control of all
processes
Full visibility for high value
shipments
Measure return processes of
parcels and goods

Example for Standard Delivery Report
Pickup at
Customer
Sorting Center
Hub
Delivery Depot
Recipient
Transport Transport Last Mile Delivery
Pickup at Customer Exit Sorting Center Exit Delivery Depot Delivery
Induction of Tracker Shipments On time Exit at Sorting Center
J+1 (Timestamp)
On Time Exit at Depot
J+1 Timestamp
On Time Delivery
J+2 Timestamp
According to
standard
Delay in
Sorting Center
Delay in
Delivery Deport
02.03.
13:52
02.03.
13:21
02.03.
13:10
06.03.
06:10
05.03.
07:00
06.03.
07:00
06.03.
06:08
07.03.
05:35
06.03.
06:47
06.03.
06:38
07.03.
09:51
07.03.
09:59
06.03. 06.03.
05.03. 07.03.
06.03. 07.03.
100 % 74 % 65 % 65 %
36
7
9 9
20 17 17
02.03.
19:38
02.03.
16:46
06.03.
04:47
06.03.
04:40
05.03.
05:40
06.03.
05:40
06.03.
04:37
07.03.
05:05
06.03.
05:17

Real-Time Cockpits to steer
and manage at the push
of a button
Responsive design, suitable for all devices
Role based user management for access control
Beautifully designed, tailor-made cockpits
on your CI
Access everywhere, anytime
Real-Time Cockpits & Dashboards

Professional Project Management
for Your Customized Performance
Management System
Every organization is different, which is exactly why our
precisely planned measurements are based on each
organization’s individual quality assurance policy.
How do you define the value of your services? Which level
of quality do you want, or have to achieve? How are your
results evaluated and, most importantly, used to improve
on a daily basis?
Our experts have the answers to these and many more
questions, helping organizations consistently adhere to
their quality assurance standards.
ImplementationConcept Execution
DESIGN
Project Management

Reliable data for your measurement, data processing
services, data validation and cleansing
Reduction of manual data handling, transformation of
paper into digital data, integration of mobile solutions
(app / tablet)
Complaint & issue handling, mystery calls and service
checks
Help desk and first level support services, enquiry
processing (record and respond)
Professional Support for Data Services
and Business Process Outsourcing
Support

Spectos global panel for all kinds
of data needs
The Spectos panel includes about 200,000 worldwide
participants from all walks of life
Individually tailored panel of private households and
companies
All of our participants are reachable by telephone and
email
We are thereby able to also carry out larger measure-
ments, surveys and research at short notice.
Participants can perform mystery tests, such as mystery
orders, mystery calls, mystery shopping at POS
The panel is equipped with latest technology from
Spectos for real-time responses
Support

Use Cases
Monitor cross-
border containers
transporting dan-
gerous goods to
ensure they leave
territory according
to local laws
Track swap
bodies to eliminate
manual inventory
checks
Track shipment to
control partners‘
contract fulfillment
and quickly detect
misrouting
Track letters &
packets to identify
delays and pro-
cess anomalies

Asendia investigates delivery issues in record time thanks to Kizy
Asendia uses Kizy to quickly set up quality tests and identify causes of irregu-
larities and delays in its global network of delivery partners
Detailed data provided by Kizy enable to discover where delays occured, who
was in charge and what potentials exist for process optimization
Quality tests can be set-up in a few days and firste live data is already aviable
during the actual transport
Complete transparency over the whole supply chain, from shipper to
consignee
REAL-TIME MEASUREMENT OF
SUPPLY CHAIN

60% SHORTER HANDLING TIME
FOR CUSTOMER COMPLAINTS

50% LOWER COST FOR TESTS
TIMELY RETURN OF
TRACKERS > 95%
We chose Kizy to monitor our logistics
network and improve our supply chain. It
enables us to set up quality tests quick-
ly, the pricing model is flexible and the
overall solution very cost-effective.
Thanks to their small size, the trackers
can be returned easily using a global
response envelope, which is a great
advantage compared to other solutions
we evaluated.
Barbara Willimann
Quality Manager Asendia

ProstarLog How end-to-end visibility enables ProStarLog to build trust
Visibility over the whole delivery chain across multiple countries, logistic part-
ners and means of transport
Use of Kizy Trackers to track valuable shipments like pharmaceutical products
or consumer electronics travelling from Chine to Europe across Russia
Tracker are added to each pallet when goods are handed over
Immediate notifications when shipments are opened, delayed or misrouted
Upon delivery of goods, the customers send Trackers back for re-usage
Improved collaboration with partners based on clear measures and indicators
to evaluate service quality
> 20% INCREASED CUSTOMER
RETENTION

50% SHORTER HANDLING TIME
FOR CUSTOMER COMPLAINTS

END-TO-END VISIBILITY TO
BUILD TRUST
With Kizy we always benefit from the
same level of end-to-end supply chain
visibility, no matter with which transpor-
ter we actually work.
Markku Sauvala
Sales Director ProstarLog

Customers
We Take Pride in our Work &
the Customers we Serve
Our customers trust us with the measurement
and management of their business performance
and service quality.
Kizy helps us identify the cause of
delays or inefficiencies that would
otherwise remain invisible.
Stefan Ramseier
Head of Sales & Logistics
Asendia Press EDS

Facts & Figures
We have supported customers with over
1.500 projects – an amount growing daily.
We have generated over
250.000.000 data sets for our clients.
We have over 100 specialists
and speak over 20 languages.

This new solution will allow to display the live
positions of shipments, parcels, containers and
vehicles to analyze and immediately act on delays
and anomalies at the push of a button.
Niels Delater
CEO, Spectos GmbH
CEO, Kizy Tracking SA

Statements
The continuous, customer-oriented
support we offer is an integral part of
the management process of interna-
tional projects and essential for high
customer satisfaction and optimal
project results.
Stéphane Dujardin,
Manager Projects International
Creating the concepts today that our
customers will need tomorrow – in
addition to the optimization and
further development of our products
and services, I act as a cross-functio-
nal pacesetter, ensuring the provision
of flexible solutions that quickly and
easily adapt to last-minute changes in
daily business operations.
Mario Wellner,
Manager Product Development

Contact:
Phone +49 351 32025-0
E-Mail info@spectos.com
Website www.spectos.com
Spectos GmbH · Theaterstr. 6 · 01067 Dresden · Germany

Spectos Live Tracking Solutions for Postal & Logistics

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