ITC Infotech is a global technology services provider focused on enhancing the aviation industry's digital transformation through innovative solutions that improve passenger experiences. Their expertise and partnerships with major industry players enable them to offer a range of services, from analytics and customer experience to system modernization and data management. Through their 'digitaligence@work' initiative, ITC Infotech helps airlines navigate challenges and capitalize on opportunities in a rapidly evolving market.

1. Digitaligence@work
Airlines IT Services
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2. Digitaligence@work |©2019 ITC Infotech. All Rights Reserved. 2
ITC Infotech is a specialized global technology services provider, led by Business and Technology
Consulting. ITC Infotech’s Digitaligence@work infuses technology with domain, data, design, and
differentiated delivery to significantly enhance experience and efficiency, enabling our clients to
differentiate and disrupt their business.
About Us

3. Digitaligence@work |
Airlines IT Services
 Digital technologies and data is transforming the aviation industry. The future of aviation will be driven through comprehensive digital
solutions designed and engineered to deliver superior passenger experience.
 Digital technologies will enable and disrupt the industry through re-imagining business processes — as evident in programs such as
IATA’s Simplifying the Business (StB) aimed at transforming conventional airline practices to a passenger-centric approach that delivers
value to airline businesses and the overall travel ecosystem.
 Airlines leverage ITC Infotech’s business led technology service and solutions to address both the challenges and the opportunities in
the industry. We help our customers execute on their digital transformation agenda: from Omni-channel Customer Experience and
Airline Systems Modernization to extracting more value delivery from investments in Data.
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Itc Infotech’s Airlines Services
Landscape

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Delivering Results
 Extensive airline project experience and deep rooted domain knowledge of the airline industry — the landscape, its challenges
and opportunities — make ITC Infotech a partner of choice for Airlines.
 Partnerships with industry leaders including Amadeus, Oracle, Salesforce and Microsoft have enabled ITC Infotech to roll out
solutions for multiple service verticals — from passenger service systems and loyalty solutions to B2B sales and airline data
warehouses. Several Airlines have been able to extract and translate relevant data into precise insights that drive business
strategies using ITC Infotech’s well-researched and tested IP-based analytics frameworks.
⎼ Acceleration frameworks and solutions: Migration to next-gen CRM and loyalty applications and upgrades of legacy
solutions
⎼ Customer experience and loyalty: Robust frameworks for customer experience and value management
⎼ Passenger Service Systems (PSS): Implementation and testing of latest PSS systems such as Alteá
⎼ Service-oriented architecture (SOA) and integration: Legacy modernization and existing business process redesign
⎼ Application development and maintenance: Custom applications employing web/mobility technologies across multiple
airline functions
⎼ Analytics and data mining: Creation, hosting and management of data warehouses that support multiple airline business
functions
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6. Digitaligence@work |
Offerings
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Solutions
 Airline Analytics
 B2B Sales Analytics
 Competitive Intelligence
 Customer Value Management
 Loyalty Management
 Operations Insights Solution
 Revenue Insights
 Oracle Airline Data Model - OADM
Services
 Data Infrastructure to Insight to Intervention
 Operations Enablement – ADM
 Testing as a Service (TaaS)
 Customer Experience
 Operations Enablement – ERP
 Infrastructure Services

7. Thank you
Connect with us to understand how
ITC Infotech can help your business
Email: contact.us@itcinfotech.com
Web: www.itcinfotech.com
©2019 ITC Infotech. All Rights Reserved.
All trademarks are the registered property of the respective companies and are acknowledged.
Digitaligence@work