Prodapt Corporate Overview Presentation

5/2/2016 Prodapt Confidential @ 2015 Slide 15/2/2016 Prodapt Confidential @ 2015
CorporateOverview

5/2/2016 Prodapt Confidential @ 2015 Slide 2
Healthcare
Leaders in
Neutraceutical
Products across
South Asia
The Jhaver Group has been doing business for over 120
years across a wide range of industries.
Privately owned, $1.3Bn in revenue, 16,500+
employees, & 64+ locations.
Agricultural
Chemicals
Leading Bulk and
Formulation
Chemicals company of
pesticides, insecticides
and weedicides.
Software & IT
Software solutions ,
services &
BPO company for
the communications
industry
Infrastructure
Development of
logistics
and distribution
infrastructure
across India
Apparel
Accessories
Oldest, largest,
Indian zipper
fastener company.
Other businesses -
Bullet Proof Jackets
and Coated Fabrics
TheJhaverGroup

AboutProdapt
Strongpositionasa uniquemature“onlycommunicationfocused”company
demonstratingyearoveryearsolidorganicgrowth
Long standing relationship
with leading CSPs in the US,
largest cable operator in
Europe and the largest CSP
in Africa
Right-Sized, Flexible Partner
– with multi-shore delivery
model
Operations across four
continents, North America,
Europe, Africa & Asia
Leading provider of telecom
software and consulting
services—O/BSS, telecom
business process services,
infrastructure management
Trusted Partner to leaders in
communication industry,
including Fortune 500
customers > 95% of clients
have re-engaged
Growing Organization
with an impressive year
on year growth of 36%
The IoT division of Prodapt
offers cutting-edge services,
frameworks, and solutions
for multiple industry verticals
BUSINESS LINES Telecom IoT

Inch-Wide&MileDeep
Servicing the key players
in the Communication
Industry’s Chain of Value
- CSP’s, ISV’s and NEM’s
Technology alliances with
leading technology
partners like Oracle,
Netcracker, Comptel,
Amdocs and Cisco
Deep Wireline, Wireless,
Satellite and Cable domain
expertise
Mature and proven
OSS/BSS Yelecom
operation N/w
engineering and
M2M/IoT practices
Technical and program
leadership alumni from
leading CSP’s, ISV’s and SI’s
360°Transforming
client experience

Ifyouare….
…wecanhelpyou!
Establish your IT & Network roadmap –
build, refactor, or buy COTS products for the
requirement at hand
Ensure continuous availability and
maintenance of your IT & Network
application and solutions while reducing the
TCO and streamlining the Operations
Continuously improve your ecosystem in the
form of application enhancements,
upgrades, consolidations, integrations, and
customizations
Operate, redefine, and refine your
operations business in support of your
business and financial goals
Create/manage a new revenue stream by
helping you deliver M2M/IoT related
services through our offerings
Revamp/repurpose solutions to support
new technologies (LTE), business models
(M2M) and regulations
Adopt new software delivery models like
iterative and agile
Focus on next generation products by
maintaining legacy systems
Qualify the readiness of solutions and
products to be introduced into a CSP
ecosystem
Maintain/enhance your IoT/M2M
middleware platform and integrate a
variety of sensors, CPE so as to facilitate
the adoption of your platform in dynamic
market
Reduce the concept-to-market of CSP
network equipment products
Ensure conformance of devices to
industry standards and regulations
Qualify the functioning and
interoperability of devices with the
network
Gain CSP Perspective during Product
inception/implementation
…a Communication
Service Provider
… an Independent
Software Vendor
… a Network Equipment
Manufacturer

Prodapt’sOfferings
OSS / BSS Services
Access and enablement platforms
Service enabling middleware and
application services
Data storage and Big Data Analysis
M2M Device / Gateway Testing
Protocol and USIM conformance
Architecture and Design
Production support and managed services
System integration and implementation
QA & testing
Migration & Conversions
Fulfillment
Assurance
Billing
Network management
Process Consulting
Process Documentation
Business Intelligence & Analytics
Routers & Switches
Access equipment
Satellite solutions
Femtocell & Broadband Management Services
Customer premises equipment
Deep Pocket inspection
Telecom Business Process ServicesM2M/IoT Solutions & Offerings
Network Product Engineering Remote Infrastructure Services
Consulting Services
B/OSS Architecture and Roadmap
Business Consultancy
Business Case and Feasibility Study
Solution selection, RFQ and RFP
IT and Process Design
Implementation Support
Data Centre Operations - End-to-end
Management
Technical Operations - L3/L4 Support
DevOps - 360 Reporting for customers and
Automation
Projects - Migration of Monitoring system
Engineering Services

5/2/2016 Prodapt Confidential @ 2015 Slide 75/2/2016 Prodapt Confidential @ 2015 Slide 7
B/OSSServices

B/OSSStrategy|Services&ExpertiseLandscape
Functional
Expertise
Managed
Services
(Proprietary
Frameworks &
Tools)
ON-PREMISE
HYBRID CLOUD
PUBLIC CLOUD
Products
Expertise
(sample list)
Business
Services
PRIVATE CLOUD
Bundled
with
Business
Process
Services
Service Delivery & Fulfillment Network & Service Assurance Integrated Customer &
Revenue Management
Inventory Management
Order Management
Fulfillment & Service
Orchestration
Provisioning & Activation
Service Quality Management
Performance, Fault & Event,
Management
Network Discovery Reconciliation
Product Catalog & Policy Management
Real-time Rating & Charging
Customer Self-Care &
Multi-Channel Support
Billing & Financials & Wholesale Billing
Digital Mobility BI & Analytics B2B & B2C Business Transformation
Product Strategy
Consulting
Application Production
Support
Application Development
& Maintenance
Enterprise Architecture
& Business Analysis
Implementation
& Integration
Quality Assurance
& Testing
Migration & Conversion
Program & Project
Management
Infrastructure Support

B/OSSManagedServicesOverview
Legacy On-PremisePrivate Cloud Hybrid Cloud Public Cloud
Product Strategy
Consulting
Enterprise
Architecture &
Business Analysis
Application &
Data Migration/
Conversion
Application
Production Support
Implementation
& Integration
Program & Project
Management
Application
Development &
Maintenance
Quality Assurance
& Testing
Infrastructure
Support Services

B/OSSFunctionalExpertiseOverview
Customer
Relationship
Management
Fulfillment Assurance Billing
Service
Management
& Operations
Resource
Management
& Operations
Supplier/
Partner
Relationship
Management
Operations Support
& Readiness
CRM Support &
Readiness
Marketing Fulfillment
Response
Selling
Order Handling
Problem
Handling
Customer QoS/SLA
Management
Billing & Revenue
Management
Customer Interface management
Retention & Loyalty
SM&O Support &
Readiness
Service
Configuration &
Activation
Service Problem MGMT
Service Quality MGMT
Service & Specific
Instance Rating
RM&O Support &
Readiness
Resource
Provisioning
Resource Trouble MGMT
Resource Performance MGMT
Resource Data Collection & Processing
S/PRM Support &
Readiness
S/P Requisition
MGMT
S/P Problem Reporting & MGMT
S/P Performance MGMT
Supplier/ Partner Interface MGMT
S/P Settlements &
Billing MGMT
Moderate Strong Medium

B/OSSProductsExpertise
Revenue Management
Order Management
Orchestration
Management
Customer Self-Care & Multi-Channel Support
Functional
Expertise

Digital Managed Services
Enterprise Mobility Services
Managed Services
Solutions for Mobile Application
Management (MAM)
Mobile Device Management (MDM)
Cloud Integration
Data Migration to Cloud
Application Migration to Cloud
Cloud Application 24*7 support
Cloud Operations Support
Cloud Quality Assurance & Testing
Cloud Application Strategy
Digital Cloud Services
Digital – Interactions
Marketing
Customer Experience
Customer & Marketing Analytics
Digital Mobility Services-
Strategy Consulting
Digital Services
Mobility Services
Managed Services for Development
Customization
User Experience
Integration & Consolidation
Analytics
Testing & Upgrade
Determine Functionalities &
Requirements
Development Support
Recommendations based on
business needs
Integration with O/BSS eco-system
applications
BYOD Support & Operations
Authenticating & Access
CMDB, Asset & Service Catalog
Management
Acquiring, Managing, Retiring Devices
Reports & Dashboards
Mobile Strategy Consulting Mobile Application Management (MAM) Mobile Device Management (MDM)
DigitalandMobilityServices

BI&AnalyticsServices
Strategy and Consulting
Data mining, modelling, and KPI based formulae creation for deriving meaningful
insights from available analytical data. e.g. Average Revenue Per User (ARPU) , Average
Margin Per User (AMPU), Minutes of Use (MOU), Growth, Churn, Lead Conversion,
Ticket Closing Efficiency, Collection Efficiency. related reports using statistical tools.
Design & Implementation
Management of day -to-day operations and maintenance of the BI / Analytics
implementation covering production support of applications, security maintenance
of the data and infrastructure management.
Customer & Marketing
Intelligence & Analytics
Customer Segmentation
360 Degrees View
CRM Analytics
Churn Management
Customer Services Analytics
Network & Service Intelligence & Analytics Revenue Intelligence &
Analytics
Usage Data Insight
Revenue Assurance
Fraud Detection
Revenue Leakage
Payments & Collection
Utilization /Traffic Analysis
Reliability / Availability
Capacity Analysis
Analytics
Services Usage
Services Profiling
Product Planning
Service Activation
Service Fulfillment
& Assurance
BI &
Analytics
Domains
Design and implementation of BI/Analytics tools and infrastructure setup based on
business requirements and data from various O/BSS applications such as order
management, inventory, network fault & performance management, customer
management etc.
Define Strategy Roadmap, Technology Evaluation & Recommendations after thorough
analysis of key elements such as engagement strategy, data, tools and resources to
setup BI/Analytics practice for CSPs to provide valuable and meaningful information
about their customers, network performance, revenue management, etc.
Analysis and Reporting
Extended Management

Enterprise(B2B)&Residential(B2C)Services
Enterprise & Wholesale Services (B2B) Residential Services (B2C)
Mobile Services
e.g. Voice, Data, Messaging, Fixed-Mobile
Convergence, Voice Mail, Mobile Device Management
Hosted Telephony
e.g. MS Hosted Lync, Office, SharePoint, Exchange;
Cisco HCS, IP-Centrex-Broadsoft.
Cloud Enablement
e.g. managed services for applications, infrastructure
monitoring, etc.
Unified Communications
e.g. Presence, Instant Messaging, Audio, Video, etc.
Multi-Site, Multi-Channel, Multi-Currency, Multi-
Country Taxation, Bulk Ordering, Volume
Rating/Pricing.
Mobile Services
e.g. Voice, Data, Messaging
Home Phone
e.g. local & international calling, Voice Mail, Call
forwarding, etc.
High Speed Internet
Digital TV
Bundles
Revenue Management
Order Management
Orchestration
Management
Customer Self-Care & Multi-Channel Support
Functional
Expertise

BusinessTransformationServices
Non-Business Processes Oriented Vertical Domain Analysis
End-to-End
Solution
Architecture
Analysis
(IN & IT
Integration with
Eco-System)
Business Process Oriented Analysis (“As-Is” and “To-Be” processes)
E2E Business Processes Drill Down Related Application Analysis
Marketing Offerings
Lead to Order
Order to Service
Service to Bill
Bill to Payments
Issue Resolution
Operations
Product Catalog
Campaign & Sales Force Automation
Customer & Order Management
Rating, Charging, Promotions
Billing & Financials
Case & Interaction Mgt
Business Operations
Business Process & Architecture Design deals with the processes that control
System, People & Partners in an organization
Change Governance establishes the processes needed for the successful ongoing transformation at the organization
 A structured process for assessing all change impacts
 A view that spans all enterprise initiatives for understanding & analyzing change
 An outline of the relationships between all internal and external groups involved for obtaining direction and required approval
Change Management
A proactive, structured process of
realizing major business
transformation at an
organizational and individual level
A change management plan will
identify & communicate
changes related to:
 Enterprise processes and
systems
 Operating principles and
policies
 Roles & responsibilities
 Skills, behaviors, mindsets
 People systems to
influence their alignment
and motivation Migration Testing OA&M
Infrastructure
Platform &
Security
Performance &
benchmarking

B/OSSFrameworks|ServiceAssuranceDashboard (1/2)
Easy monitoring of several key
parameters such as Order status,
application performance, etc.
across different applications and
different geographies
SimplifiedTracking–
UnifiedView
EnhancedMonetizing
Opportunities
Improved
CustomerSatisfaction
Easy monitoring of several key
parameters such as Order status,
application performance, etc. across
different applications and different
geographies
Reduced time taken for issue
identification and resolution through
color coded UI and in depth data
available in the dashboard that in
turn results in improved customer
satisfaction and loyalty.

B/OSSProprietaryFrameworks (2/2)
IoT - O/BSS
Framework
Service
Fulfillment
Framework
Fault
Localization
Framework
Automated
Testing (PACO)
w/ Dashboard
Complete Test management Suite for managing
test cases, test data and automation, dashboard
with integrated view of application, system
performance & availability monitoring.
Automated order to activate framework for
service fulfillment, using Oracle & In-house
developed application agnostic integration
cartridges for Catalogue Driven Provisioning.
OSS Alarm correlation, fault isolation automation
with inventory – GIS integration to improve
customer & network response as well as overall
efficiency for the enterprise.
AcceloPRO
Migration
Framework
ETL Migration Accelerator for faster & accurate
migrations, with comprehensive analysis process
for mapping, cleansing, extensive validation ,
effective fallout mgt, single point of execution,
reporting & notification.
Customer on-boarding framework with pre-
integrated workflows for various IoT business
verticals e.g. Fleet Management, Emergency
response, etc.

Synapt–IoT@Prodapt

Transportation
Device
Monitor
Dashboard
Service
Management
Service Management
Framework
Customer
Management
Public Safety
Asset Tracking
B2B Customers
B2C Customers
M2M Device Enablement
Framework
M2M Gateway
Synapt’sIoTBusinessAccelerators
Synapt’sExpertiseinIoTValueChain
Railway
Industries
Telco’s
Connectivity
Web, Android, iOS
App Development
(Web & Mobile)
Middleware
FrameworkConnect
Assets
Mine
Data
Take
Action
Remote
Monitoring
Asset
Management
Predictive
Maintenance
IoT Middleware & Big Data
Analytics

Offerings& Capabilities
Business Reporting and Dashboards
Development of Business
reports and dashboard using Big
Data analytics
Building M2M/IoT Frameworks
Prodapt’s M2M/IoT Middleware
Framework
Prodapt’s Multi Protocol Agent Framework
Prodapt’s Service Management Framework
Partnership with M2M Vendors
Partnership with SensorLogic from
Gemalto
Partnership with Zoho
Partnership with gateway vendors
M2M/IoT Device Gateway
Testing IoT Device Gateway
Testing IP and non-IP devices
Setting up M2M lab and certification.
IoT Devices Communication
CWMP – CPE WAN Management Protocol
based remote device monitoring;
TR069/PD-174, OD-278, OD-282
Protocol conformance testing DHCP, IPV4
for broadband CPE’s
IoT Integration with OSS/BSS
Integration M2M platforms with
OSS/BSS systems
IoT Mobile Application Development
Android and IOS development
IoT Vertical application Development
Expertise in building Web applications
for verticals like Home Automation,
Public Safety, Smart Metering,
Fleet Management, SmartCity
Synapt
Offerings

SynaptM2M/IoT–Frameworks
In-house middleware platform, ETSI Compliant (NSCL – Network
Service Capability Layer)
Cloud enablement, highly scalable through statelessness
Service driven frame work, In-house framework for flexible rule and
notification engine
Big data storage
IoT Middleware Platform
M2M Gateway - Mobile and broadband gateway
Protocols Expertise - Zigbee, RS-232, Z-Wave, Wi-Fi, 802.15.4, UPnP,
6LoWPAN, MQTT, CoAP
Protocol adaptor framework for various south bound and north
bound interfaces
CWMP – CPE WAN Management protocol based remote device
monitoring: TR069/PD-174, OD-278, OD-282
In-house developed frameworks: To simulate any type of
devices/sensors for scalability and various real-time scenario
IoT Device Enablement
Framework

SynaptM2M/IoT–FrameworksIContd.
Service management portals & device management portals: Service
provisioning/subscription portals; Providing M2M “Service-view”
rather than “Device” view; Customer/Enterprise Self Management
portals
Application Framework: Easy integration with any M2M use cases
End user mobile apps for monitoring and controlling M2M services
and devices
Service Management
Framework
Framework has a data streaming engine, which takes the data from
different sources and processes all kinds of data
Six vertical technical pillars forms the core framework and data from
NO SQL DB is used for Analytics and Reporting
Framework delivers insights based on the enterprise needs, thereby
reducing the churn and increasing customer retention and loyalty
Real-time retrieval of big data for analytics, fraud identification,
alerts, etc.
Big Data Analytics
Framework

TechnologyExpertise
Programming Language
C, Embedded C, C++, Java,
HTML/5, java script, CSS, JNI,
Socket programming
Device Protocols
Zigbee, Bluetooth
Messaging
Communication
REST, TCP/IP, HTTP, SSH, MQTT,
AMQP
Web Servers
Tomcat, Jetty, Apache HTTPd,
NginX, Websphere, Weblogic
Enterprise Service Bus
WSO2, Oracle OSB
Application Stack
Jquery, EmberJS, Angular JS,
Backbone, Bootstrap etc
Rules Engine
Drools, Esper, Proprietary
rule engine
Data Store
mongoDB, Hadoop, HBase,
Postgres, MySQL etc
Design
UML/OOAD, Tools: Borland
Together, StarUML, Rational
Rose
Framework
Spring, Struts, JSF, Hibernate
Design Patterns
Java, J2EE

NetworkProductEngineeringServices

DomainExpertise
Media gateways, Session
Border Controller
SIP Servers - Proxy, Registrar
servers
Border gateway functions
DSLAMs - ATM, IP DSLAMs
Optical Network Elements
Core, Access and Edge
Routers
Wireless networks – 3G/LTE
Broadband Networks
Emergency Domain
MVNO/MVNE
IPv4 and IPv6
IMS & VoIP
QoS & Traffic Engineering
Security, VPNs
Remote Management
Policy Routing
Deep Packet Inspection
GIS
Call Admission Control (CAC)
& Bandwidth Resource
Management
SIM Life Cycle Management
IPv4, IPv6 family of protocols
(PPP, NAT, DHCP, DNS)
SS7 & CAMEL
Element & Network
Management Protocols (SNMP,
TR-069, TL1)
Security Protocols (L2TP, IPSec,
IKE, SSL)
VoIP Protocols (SIP/H323,
Megaco, MGCP, SIGTRAN)
NMS/EMS
Routing &
Switching
Handset
Devices
CPE
DPI
Access
Equipment
Satellite
Network
OSS/BSS
Network
Management
Portal Dev
Charging
Solution
Network
Rollout
BI
Middleware
Offerings
Functional Expertise Domain Expertise
Protocol Expertise
Network Element
Expertise

NetworkEngineeringCapabilities
NETWORK
ENGINEERING
CAPABILITIES
EDGE &
ACCESS
NETWORKS
BROADBAND
ACCESS
NETWORKS
TRANSPORT
NETWORKS
SATELLITE
NETWORKS
EMERGENCY
RESPONSE
NETWORKS
EMS/NMS
Product Development
Network Architecture and Roadmap
System Engineering
Design Software Architectures, Prototyping &
Evaluation
Software Development, Migration & Optimization
Software Integration and Fast-Path Optimization
Protocol Adaptors
Product Sustenance & Support
Software Maintenance, Feature Enhancement &
Release Management
EOS / EOL Product Ownership
Report Investigation and Bug Fixing
L1,L2 & L3 Support
Product QA & Testing
Testing Strategy Definition
Unit, Functionality, Integration & Regression testing
Test Automation, Release Testing & UAT Support
Network Integration, End-End Testing, Interoperability
Testing
System Integration & Validation Services
Integration of network elements with communication
service provider infrastructure
Integration with O/BSS systems
Network Rollout & Validation
MVNO/E System Integration Services

TechnologyExpertise
Embedded Development
C & C++
Network Processor & Device Driver
Development
Protocol Stack & System Software
Porting to hardware
Various RTOS – Linux, VxWorks
Application
C++/Java/J2EE/.NET
Interface : JMX, RMI, JMS, CORBA,
Web services
Frame work : Spring, Struts, JSF, Hibernate
Messaging communication – REST,
TCP/IP, HTTP, SSH, MQTT, AMQP
Database
Relational & Non relational database
Tandem
Oracle, PL-SQL, SQL Server, MySQL,
Informix
Mongo DB
Redundancy implementation
Big Data - Hadoop
ETL Tools – Informatica
Testing & Test Automation
Automation Frameworks
Selenium RC/Web driver
Perl, Python, SHELL
QTP
Performance Simulators
Silk Performer
Load Runner

In-houseFrameworks
Automation Frameworks
Selenium based automation framework for
application testing automation
Perl based framework for Network element
automation
Performance Simulators
For Broadband network Residential
gateway simulation
CDR Generator for Voice/SMS/Data
for MVNOs
IPS
ProTrac – Bluetooth Beacon based use
case
GIS
Mobile Tower Location App using ArcGIS
Work Force management integrated with GIS
(IBISS) for Infrastructure, Equipment and
Inventory of MetaSolv system
Mobile Apps
Emergency Tracking Application
On call Mobile Application
SDN/NFV
Working on implementing a use
case – Virtualization of CPE
(VE-CPE)

TelecomBusinessProcessServices

BusinessProcessServices-Offerings
Fulfillment Assurance Billing Network
Management
• Order Entry & Validation
• Feasibility Checks
• Resource Allocation
Logical / Physical
• Service Activation
• Service Testing
• Handling Fallouts &
Exceptions
• Customer Communication
• Work Force Management
• Directory assistance
• Supplier/Partner
Management
• Sales & Marketing
Support
• Problem Management
• Incident Management
• Trouble Ticket Creation
• Fault diagnosis
• Track and Manage Ticket
up to Closure
• Quality of Service
Management
• Service level Agreement
Monitoring
• Customer Win Back
• Equipment Management
and L1/L2 Support
• Pre /Post Bill checks
• Revenue Assurance
• Bill Generation
• Bill Invoicing
• Interconnect Billing
• Bill Inquires
• Manual Bill Consolidation
• Bill Rating & CDR
Correction
• Receivables Management
• Collections & Posting
• Network Planning
• Network Performance
Management
• Alarm and Fault
Monitoring
• Network Design
• Network Inventory
creation & Reconciliation
• Network Digitization
Process Consulting
Business Intelligence and Analytics
Process Documentation

Process Consulting Approach
Pre-Visit Planning Data Gathering
Process Diagram
Data Analysis
As-Is Process
Improvement
Opportunities
To-Be Process Map
Value Stream
Mapping
Solution Report Out

Process DocumentationApproach
Submit &
Sign off
Parallel review
Pre-visit Planning Process Study Documentation HandholdingReport Out
Parallel Signoff
Scope
Existing Docs
People
Technology
SOP Manual
SIPOC
Pre Visit Plan
Process
Study
Data Gathering SOP Manual
Process Mapping
SIPOC
Audit scorecard
Operational
Definition
Final Report
Out
Checkpoint
Checkpoint
Signoff
Data Gathering Documentation Report OutPlanning
Checkpoint
Process Mapping
Audit Scorecard
Process Doc
Package
Change Control
Procedures
Operational
definition
Planning Phase
Process Study &
Documentation Phase
Handhold and Submit

BusinessIntelligence&Analytics*
One stop solution for all
analytics needs of Telcos
Integrated data mining and
predictive analytics suite
with an in built data
integration tool, modelling
component and a BI
visualization
Micro Marketing tool
Fully Automated, Data
and Event Driven
Campaign
Management Systems
Integrated Executive
Performance Management
system.
Preconfigured Business
Performance indicators
(KPIs)
Modules for main business
functions – Activation,
Roaming, Revenue, Sales
*Partnered with Abiba Systems
Campro TM
Teleview TM
Champion TM
Providing behaviour models and analytics solutions to help organisations to improve
efficiencies and meet planned goals

BusinessProcessOptimizationasanenabler
OurProcessOptimizationModel-Measure forSuccess
Creating
Baseline
Managing
Process
Life Cycle
Process
Optimization
Excelling in
Customer
Parameters
Unit
Cost
Activity
and
Cycle time
Accuracy
Measurements
and KPI
monitoring
Operational
documentation

BusinessProcessServices-DeliveringCustomerValue
Differentiators
Optimization Model
Robust Transition Framework
Telecom Knowledge
IT-BPO Synergy
Onshore Governance
Tools & Technology
Resultsin
30%Reduction in Order Entry Activity time
25%Reduction of Provisioning Cycle time
40%Productivity Improvements using
Six Sigma/Lean
50%Reduction in Total Cost of Operations
25%Improvement in Revenue
Collection
100%Resolution and Response on Time

CaseStudy:OrderEntrytoActivation
Business Benefits
Scope Customer Challenges Prodapt Solution
• 30% reduction of cost through process automations
- Decrease in truck rollout by field engineers
- Screen-scraping tool implementation
- Auto email generation
• 56 hrs to 20 mins cycle time reduction (with handoffs) of order correction, enabling faster time to
market
• 40% overall Improvement in productivity
Process Efficiency
Operational Savings
• Order entry requirement
for POTS and broadband
products
• Assign facilities and
broadband provisioning
• Activation of services
• Move to billing / allocate
to field engineers
High cycle time because of hand-
offs
Delay in work allocation
communication to technicians
Multiple and different frequency
Performance inputs received from
13 vendors
Increase in ‘orders pending’ for
order corrections
• Screen-scraping tool implemented to capture and
validate information for 25 fields from v8 systems
• Auto email generation on struck order status-
ensuring faster and right communication to end
customers
• Auto-validation of data discrepancies between
customer database and central office - reducing
delay in work order allocation
• Automation and consolidation of MIS reports on
vendor performance – sending timely and accurate
reports

CaseStudy:Pre-billchecks
Business Benefits
Scope Customer Challenges Prodapt Solution
• $ 5M yearly financial target met due to 100% billing on time
• 35% overall Improvement in productivity by implementing inventory consolidation ,Auto Follow up
tool and Escalation tool
• 100% resolution and response on time.
• Zero escalation received on billing errors
Process Efficiency
Operational Savings
 Perform Pre-Bill Audit for
assigned orders
 Verify Orders for Product
v/s Revenue
 Rectify errors and update
order
 Assign orders to Ready-
Bill status
Billing errors, which leads to
customer dissatisfaction
Non standardized approach
towards billing audit
Spurt in volume during month
end, which affects the bill commit
and bill cycle
Achieve monthly internal
financial targets
• Inventory Consolidation and mapping of right
code with pricing
• Auto follow up tool implemented to resolve billing
queries faster
• Escalation tool with alarm built to track and
respond to critical queries
• Quality scorecards to eliminate billing
leakage/errors

RemoteInfrastructureServices

RIMProposition–ProgressiveValueDelivery
Execution Stability
• Purpose build GNOC
• Uniform coverage – 24x7x365
• Service guarantees within SLAs
• Help manage attrition
• Monitoring, Backup, Support
and TechOps
Operational Efficiency
• Improved service assurance
and customer support
[Metrics driven performance]
• High productivity within
established cost structure
• Easy Vendor management
[Single PoC for issue
resolution]
• Reduce the monthly service
credits to customers
Service Excellency
• Dashboard for tracking
• Increase in customer
satisfaction reflecting in NPS
• Reduction of escalations and
customer churns

EngagementVehicles
• Data Centre Operations [DC-Ops]
• Technical Operations [TechOps]
• Development for Operations [DevOps]
• Engineering/Development [Dev]
Engagement
DC-Ops
End-to-end Data Centre Management
• L1 Support/Monitoring Data Centre and Customer
Environment
• L2 Support/Ticket Resolution [raised by customers
and L1]
TechOps / L3/L4 Support
• Backup, Restoration and Storage Management
• Virtualization, Cloud and Cloud recovery
• Security, Patching and Network Services
• Migration Services – P-to-V and V-to-V

Engagement–BeyondOperations
• 360 Reporting for Customers and Automation
• Knowledge Base Management and Administration
– Tickets deflection rate Up
• Productivity and performance enhancement tools
• Process automation [automatic ticket generation]
• Workflow/SOP Automation
DevOps
Projects
• Migration of Monitoring system
• Enhancements to Ticketing System
Engineering
• QA Services - Portal and Apps
• OSS/BSS Consulting
• Development
Networking
Virtualization
Cloud
Recovery
Services
(SRM)
Migration
Services
Security

(VOIC3E)
The Values of Integrity, Commitment, Customer
focus, Collaboration and Excellence
Core Value Committee
Core Value Champions
Core Value Policies
Core Value Programs
Incident Reporting
Our VOIC3E is our identity
Integrity Collaboration Excellence
CoreValues
Customer FocusCommitment
We consider our values – ‘VOIC3E of Prodapt’ absolutely
non-negotiable and would not compromise under any
situation. We consider ourselves successful only when our
values are not violated in the process.

ValueProposition
Experience
Talent retention
Unbiased service
Accountability
Reference-able
Clients
Value
Proposition
Home for communication industry experts -
about 20% of our employees have been IT
consultants and practitioners for more than 15
years; Dedicated CSP and TEM CoEs
With less than industry average turnover rate
since our inception, the knowledge we’ve
gained stays with us
Unbiased attention – Engagements big or small;
large competitors provide focus based on the
size of the engagement or the client
Close relationship with all our Customer
Stakeholders at all times. 95% of our customers
re-engage with us over several years.
One of few companies to work with 3 of 5
largest CSPs in US and Fortune 500 companies.
References arranged based on request.

CustomerSpeak
SVP – Large Wireline Service Provider
After interviewing several firms to manage the QA process
for our billing application, we chose Prodapt based on their
technological expertise, confidence that they understood our
pain and the trusted relationship we've built over the past
seven years. We've been very happy with our decision.
Prodapt has managed the QA process smoothly and
professionally during a time of enormous change for us. And
the results speak for themselves - they reduced overall time
to delivery by 65% and cost of QA by 80%.
SVP – Large Wireline Service Provider
The Prodapt delivery model ensures that the quality and
time constraints of our software releases are met. You
have taken the time to understand our specific unique
domain and tailored the engagement model to meet our
specific software operational needs. You have dedicated
your organization to getting the right people for the right
task. The delivery model scales easily allowing quick
ramp-up time on new projects, while maintaining
consistent planning and reporting
Former VP - 3rd Largest US Telco Operator
Prodapt took over the support of our legacy billing system
to allow us to use to our employees in the development of
the new billing system. They didn't miss a beat, and actually
improved our internal processes. We were so pleased with
their efforts that we brought them into lead the QA effort
on the billing systems project and have used them on
numerous projects since then. They truly take ownership in
helping to ensure the success of whatever project they are
on
Former CIO/SVP - 3rd Largest US Telco Operator
"We had acquired 750,000 new customer lines that
spanned over several states, but our IT and business staffs
were completely committed on a major project. We asked
Prodapt to step in, run the acquisition and perform the
conversions necessary to integrate these customers into
our systems. The efforts turned out to be the most
successful acquisition in the history of the company and
we couldn’t have done it without Prodapt”
“ “
“ “

India
Prodapt Solutions Pvt. Ltd.
Chennai:
1. Prince Infocity II, OMR
Ph: +91 44 4903 3000
Fax: +91 44 4903 3010
2. “Chennai One” SEZ,
Thoraipakkam
Ph: +91 44 4230 2300
Fax: +91 44 4903 3010
USA
Prodapt North America
Oregon: 7565 SW Mohawk St.,
Tualatin
Ph: +1 503 636 3737
Fax: +1 503 885 0850
Texas: 222 W. Las Colinas Blvd.,
Irving
Ph: +1 972 201 9009
Fax: +1 972 501 9019
New York: 1 Bridge Street,
Irvingston
South Africa
Prodapt SA (Pty) Ltd.
Johannesburg: No. 3, 3rd Avenue,
Rivonia
Ph: +27 (0) 11 259 4000
Fax: +27 (0) 11 259 4111
The Netherlands
Prodapt Solutions Europe
Amsterdam: Zekeringstraat 17A,
1014 BM
Ph: +31 (0) 20 4895711
Prodapt Consulting BV
Rijswijk: De Bruyn Kopsstraat 14
Ph: +31 (0) 70 4140722
Fax: +31 (0) 70 3030047
ThankYou

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