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Hospital Partnerships
Sharon Sanders RN, BSN, MBA
Vice President for Clinical Integration
Objectives
• Strategies employed to more effectively
serve people outside of the hospital and
ED.
• Approaches to more effectively bring
together treatment providers, community
groups and others to provide care to
diverse populations with complex needs.
• Where a model like the HEZs might fit.
Care
Coordination
Clinical
Integration
Care
Management
3
Today’s Healthcare
Characteristics:
• Outcomes-
oriented
• Enabled by
technology
• Patient -
centered
• Use of data and
analytics
• Performance
transparency
• Ability to
partner across
organizations
4
Turning the Ship
Physician-
managed
health rather
than health
plan
managed
care
• New models of care delivery
and coordination
• Payment aligned with goals
• New tools for clinical
alignment
• Better PHM capabilities
• Experience in performance
management/ data reporting
• Experience in population risk
adjustment/ risk mitigation
• Increased awareness of
prevention and wellness
value
• Educated, empowered
patients
Creating need for new skill sets,
policy, tools, and competencies
Drivers:
• Health
care cost
crisis
• Health
reform
• Improved
HIT
• Greater
stake-
holder
align-
ment
• Adding community care coordination in primary care clinics and
physician offices
• Using home monitoring technology linked through Home Care & Care
Coordination
• Expanding SNF Care Transition Coordinator – Hospitalist consult
• Creating dedicated Palliative Care programs
• Accountable Care Organizations and Physician Hospital Organizations
• Forming a Clinically Integrative Network with our physicians and other
partners
• Expanding the “Care Connect” Navigation Program to include
medication management & focus on high-risk patients
• Patient Centered Medical Homes
Creating Value and serving
people
“To create and sustain a community
of wellness in Carroll County”
At Carroll Hospital,
we offer an uncompromising commitment
to the highest quality health care experience
for people in all stages of life.
We are the heart of health care
in our communities.
“Striving to build the capacity of individuals
and organizations to improve the health and
quality of life in Carroll County, Maryland”
“A Health Care Home
for uninsured, low-
income people”
6
• Private, nonprofit – 501(c)(3)
• Private and Public Health Partnership
• Integrated medical, dental, and behavioral
health care
• Community-based
• Volunteer driven
• Located in heart of county
• Addressing local health access needs
• 10 Years Old! 2005-2015
7
Access Carroll
Access Carroll Mission
To champion health and
provide quality, integrated
health care services for low-
income residents of Carroll
County, Maryland.
INTEGRATED CARE
• Patient (Person) Centered, Integrated Care Model
• Utilizes exemplary components of public and private
health with shared resources
• Patients receive team care that coordinates with
other service providers
• Integration with CCHD Bureau of Prevention,
Wellness, and Recovery since 2009
• Staff implantation to co-location with new facility –
Phase II to open soon!
• Four Service Lines at one location
– Medical
– Dental
– Behavioral Health
– Substance Abuse Services
9
• 9 Board Members representing community
• Strategic Partners – Ex-Officio Seats
– Carroll Hospital Center
– Carroll County Health Department
– Partnership for a Healthier Carroll County
• Business Community
• Medical Community
• Faith Community
• Legal
• Schools
Strategic Partners
Need and Access
• 6,700 uninsured (March 2016)
• 10,000 below federal poverty level (Oct 2015)
• > 25,000 estimated low-income (200% FPL)
• High case management needs – social health
• High Dental Need
• High Substance Abuse/Behavioral Health
Demands
• Access Carroll is the only full-time safety-net
provider targeting the at-risk population
DEMOGRAPHICS
Carroll County 2013-14 Access Carroll 2014
Non-Hispanic
White 93.1% 87%
Black 3.5% 7%
Asian 1.6% 2.7%
American Indian 0.2% < 1%
Other/Mixed 1.8% 2.3%
Hispanic 2.9% 21%
Median Age 46 years 43 years
Elderly 14.8% 7%
Children under 18 22.9% 7%
Females 50.6% 51.6%
12
• Primary Health Care – Acute and Chronic
• Behavioral Health Assessment and Treatment
• Withdrawal Management – Detoxification
• Medication Assisted Treatment – Vivitrol and Suboxone
• Overdose Response Education - Naloxone
• Family Dental Care
• Medication Assistance – Medical Supplies
• Laboratory Testing
• Radiology Services
• Referrals to Specialists
• Medical Case Management – Care Navigation
• Peer Assisted Support
• Public Assistance Application Support
• Patient Education
• Community Resource Information
Integrated Services
Access Carroll and CCHD Bureau of Prevention,Wellness & Recovery
Utilize Best Practices of public/private
health – Whole Person Approach
Shared Resources – Staff, Supplies,
Overhead, Administration
Improved access for BH/SA Patients – 7 days
access to care post discharge, release, etc.
Improved Leveraging of Funding
Advanced Substance Abuse Services
Integration & Support
Shared Health Record and Consent for
Care– Improved Communication
Reduction in Disease Exacerbations –
Improved Outcomes
Comprehensive Services Access – Reduce
Confusion of Referrals from Community
Reduction in Recidivism & Program
Disruption
No Wrong Door – Integrated Team can
address multi-discipline service needs
Access to Patient-Centered Team with
Wrap-Around Services
Patients more likely to keep appointments
Sustainability of Community Safety-Net
Provider Entity
Medical Home Environment reduces patient
anxiety and reduces stigmas from BH and SA
Benefits of Integrated Care
43
• Historically, high Emergency Department utilization - need
a medical home
• Initially present as “very sick” without preventive or
maintenance health plan – highly complex needs
• Uninsured = 69% - no benefits or insurance on first visit
(2014)
• Working poor = 24% (2014) – limited health benefits
• More than 75% chronically ill
• Average patient on 5 or more chronic medications
• Require extensive and comprehensive case
management/care coordination
Access Carroll Patients…
15
16
Care Coordination
Specialty Care – coordinated referral process
High-End Diagnostics
SSI/SSDI Applications
Public Assistance Applications
Case Management
Direct ED Referrals
SOAR
ED Diversion
Criminal Justice Diversion
Social Determinants of Health
Average 160 monthly
open cases
17
• Acute Medications
• Chronic Medications
• Pharmacy Assistance Programs
• Pharmacy Vouchers to local pharmacy
• Medical Supplies
• Medication Therapy
Management
* Pharmacy Consults
* Disease Management
Pharmacy
Source: Partnership for a Healthier Carroll County- Healthy
Carroll Vital Signs http://www.healthycarroll.org/wp-
content/uploads/2015/11/Healthy-Carroll-Vital-Signs-
online_DEC-2015.pdf
Moving the Metrics!

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Hospital Partnerships Presentation (Sharon Sanders).ppt

  • 1. Hospital Partnerships Sharon Sanders RN, BSN, MBA Vice President for Clinical Integration
  • 2. Objectives • Strategies employed to more effectively serve people outside of the hospital and ED. • Approaches to more effectively bring together treatment providers, community groups and others to provide care to diverse populations with complex needs. • Where a model like the HEZs might fit.
  • 3. Care Coordination Clinical Integration Care Management 3 Today’s Healthcare Characteristics: • Outcomes- oriented • Enabled by technology • Patient - centered • Use of data and analytics • Performance transparency • Ability to partner across organizations
  • 4. 4 Turning the Ship Physician- managed health rather than health plan managed care • New models of care delivery and coordination • Payment aligned with goals • New tools for clinical alignment • Better PHM capabilities • Experience in performance management/ data reporting • Experience in population risk adjustment/ risk mitigation • Increased awareness of prevention and wellness value • Educated, empowered patients Creating need for new skill sets, policy, tools, and competencies Drivers: • Health care cost crisis • Health reform • Improved HIT • Greater stake- holder align- ment
  • 5. • Adding community care coordination in primary care clinics and physician offices • Using home monitoring technology linked through Home Care & Care Coordination • Expanding SNF Care Transition Coordinator – Hospitalist consult • Creating dedicated Palliative Care programs • Accountable Care Organizations and Physician Hospital Organizations • Forming a Clinically Integrative Network with our physicians and other partners • Expanding the “Care Connect” Navigation Program to include medication management & focus on high-risk patients • Patient Centered Medical Homes Creating Value and serving people
  • 6. “To create and sustain a community of wellness in Carroll County” At Carroll Hospital, we offer an uncompromising commitment to the highest quality health care experience for people in all stages of life. We are the heart of health care in our communities. “Striving to build the capacity of individuals and organizations to improve the health and quality of life in Carroll County, Maryland” “A Health Care Home for uninsured, low- income people” 6
  • 7. • Private, nonprofit – 501(c)(3) • Private and Public Health Partnership • Integrated medical, dental, and behavioral health care • Community-based • Volunteer driven • Located in heart of county • Addressing local health access needs • 10 Years Old! 2005-2015 7 Access Carroll
  • 8. Access Carroll Mission To champion health and provide quality, integrated health care services for low- income residents of Carroll County, Maryland.
  • 9. INTEGRATED CARE • Patient (Person) Centered, Integrated Care Model • Utilizes exemplary components of public and private health with shared resources • Patients receive team care that coordinates with other service providers • Integration with CCHD Bureau of Prevention, Wellness, and Recovery since 2009 • Staff implantation to co-location with new facility – Phase II to open soon! • Four Service Lines at one location – Medical – Dental – Behavioral Health – Substance Abuse Services 9
  • 10. • 9 Board Members representing community • Strategic Partners – Ex-Officio Seats – Carroll Hospital Center – Carroll County Health Department – Partnership for a Healthier Carroll County • Business Community • Medical Community • Faith Community • Legal • Schools Strategic Partners
  • 11. Need and Access • 6,700 uninsured (March 2016) • 10,000 below federal poverty level (Oct 2015) • > 25,000 estimated low-income (200% FPL) • High case management needs – social health • High Dental Need • High Substance Abuse/Behavioral Health Demands • Access Carroll is the only full-time safety-net provider targeting the at-risk population
  • 12. DEMOGRAPHICS Carroll County 2013-14 Access Carroll 2014 Non-Hispanic White 93.1% 87% Black 3.5% 7% Asian 1.6% 2.7% American Indian 0.2% < 1% Other/Mixed 1.8% 2.3% Hispanic 2.9% 21% Median Age 46 years 43 years Elderly 14.8% 7% Children under 18 22.9% 7% Females 50.6% 51.6% 12
  • 13. • Primary Health Care – Acute and Chronic • Behavioral Health Assessment and Treatment • Withdrawal Management – Detoxification • Medication Assisted Treatment – Vivitrol and Suboxone • Overdose Response Education - Naloxone • Family Dental Care • Medication Assistance – Medical Supplies • Laboratory Testing • Radiology Services • Referrals to Specialists • Medical Case Management – Care Navigation • Peer Assisted Support • Public Assistance Application Support • Patient Education • Community Resource Information Integrated Services
  • 14. Access Carroll and CCHD Bureau of Prevention,Wellness & Recovery Utilize Best Practices of public/private health – Whole Person Approach Shared Resources – Staff, Supplies, Overhead, Administration Improved access for BH/SA Patients – 7 days access to care post discharge, release, etc. Improved Leveraging of Funding Advanced Substance Abuse Services Integration & Support Shared Health Record and Consent for Care– Improved Communication Reduction in Disease Exacerbations – Improved Outcomes Comprehensive Services Access – Reduce Confusion of Referrals from Community Reduction in Recidivism & Program Disruption No Wrong Door – Integrated Team can address multi-discipline service needs Access to Patient-Centered Team with Wrap-Around Services Patients more likely to keep appointments Sustainability of Community Safety-Net Provider Entity Medical Home Environment reduces patient anxiety and reduces stigmas from BH and SA Benefits of Integrated Care 43
  • 15. • Historically, high Emergency Department utilization - need a medical home • Initially present as “very sick” without preventive or maintenance health plan – highly complex needs • Uninsured = 69% - no benefits or insurance on first visit (2014) • Working poor = 24% (2014) – limited health benefits • More than 75% chronically ill • Average patient on 5 or more chronic medications • Require extensive and comprehensive case management/care coordination Access Carroll Patients… 15
  • 16. 16 Care Coordination Specialty Care – coordinated referral process High-End Diagnostics SSI/SSDI Applications Public Assistance Applications Case Management Direct ED Referrals SOAR ED Diversion Criminal Justice Diversion Social Determinants of Health Average 160 monthly open cases
  • 17. 17 • Acute Medications • Chronic Medications • Pharmacy Assistance Programs • Pharmacy Vouchers to local pharmacy • Medical Supplies • Medication Therapy Management * Pharmacy Consults * Disease Management Pharmacy
  • 18. Source: Partnership for a Healthier Carroll County- Healthy Carroll Vital Signs http://www.healthycarroll.org/wp- content/uploads/2015/11/Healthy-Carroll-Vital-Signs- online_DEC-2015.pdf Moving the Metrics!