South Africa offers deep domain skills in Financial Services, especially Insurance. UK corporates seeking to retain quality whilst accessing 50% cost-reductions are examining this competitive option
Sangeeta Shankaran Sumesh is a Chartered Accountant and Cost Accountant by profession with around 17 years of experience, including 8 years of international exposure. Currently, spearheading the Finance & Administration division as Vice President at Dun & Bradstreet Technologies and Data Services, the crests in her career came with stint in other big Multinationals & Big 4 professional firms.
Global Offshore Captive Landscape and Trends-Focus Geography–The PhilippinesEverest Group
This report provides an in-depth analysis of the global offshore captive landscape and insights into key trends in the last 30 months (2009-2011). The report also provides deep-dive of the captive landscape in six key industry verticals and a focus section on the Philippines.
Ministry of Justice Transforming Resource Management SFIASFIA User Forum
Transforming resource management
The document discusses challenges with government IT projects, including underfunding, lack of skills, and applications that are too complicated. It notes impatience from the industry due to consistent failures to deliver on time and budget. The document outlines what the Ministry of Justice is doing to address these issues, including assessing skills, reducing reliance on contractors, and taking a systematic approach to skills management. The key is balancing skills within project teams and improving communication between IT professionals and practitioners.
Citisoft is a global investment management consulting firm focused on providing business solutions to asset management firms. It has over 20 years of experience and 70 professionals with an average of 15 years' industry experience. Citisoft offers a wide range of services including strategic assessment, systems design and implementation, and program/project management. It works with most major global asset managers and has offices around the world.
Cost Competitiveness of Global In-house Centers (GICs)Everest Group
Joint Everest Group and NASSCOM research on cost competitiveness of Global In-house Centers (GICs), or captives, examines the actual impact of cost savings to the parent organization as well as the sustainability of GICs.
Global Offshore Captive Landscape and Trends:Focus Geography - China: October...Everest Group
This preview deck of the full report provides an in-depth analysis of the global offshore captive landscape and insights into key trends in the last 30 months (2009 - H1 2011). The report also provides deep-dive of the captive landscape in six key industry verticals and a focus section on China. More information on the full report can be found at http://research.everestgrp.com/Product/11590
Paracon Holdings is a leading ICT services and solutions provider in South Africa. It was founded in 1994 and focuses on ICT consulting, recruitment, and business solutions. It has two main business units: Paracon Resourcing, which provides ICT staffing and contracting services; and Paracon Business Solutions, which offers project management, quality assurance, and development services. Paracon has a diverse shareholder base including several black empowerment groups and holds stakes in other ICT companies to expand its service offerings.
Presented during Tshikululu Social Investments' 2011 Serious Enterprise Development workshop.
Enterprise development is a multi-faceted and complex endeavour with simple solutions. One of the greatest challenges it faces is the satisfaction of competing agendas of multiple partners, each monitoring different key performance indicators and reporting on different time-lines to different stakeholders.
Sangeeta Shankaran Sumesh is a Chartered Accountant and Cost Accountant by profession with around 17 years of experience, including 8 years of international exposure. Currently, spearheading the Finance & Administration division as Vice President at Dun & Bradstreet Technologies and Data Services, the crests in her career came with stint in other big Multinationals & Big 4 professional firms.
Global Offshore Captive Landscape and Trends-Focus Geography–The PhilippinesEverest Group
This report provides an in-depth analysis of the global offshore captive landscape and insights into key trends in the last 30 months (2009-2011). The report also provides deep-dive of the captive landscape in six key industry verticals and a focus section on the Philippines.
Ministry of Justice Transforming Resource Management SFIASFIA User Forum
Transforming resource management
The document discusses challenges with government IT projects, including underfunding, lack of skills, and applications that are too complicated. It notes impatience from the industry due to consistent failures to deliver on time and budget. The document outlines what the Ministry of Justice is doing to address these issues, including assessing skills, reducing reliance on contractors, and taking a systematic approach to skills management. The key is balancing skills within project teams and improving communication between IT professionals and practitioners.
Citisoft is a global investment management consulting firm focused on providing business solutions to asset management firms. It has over 20 years of experience and 70 professionals with an average of 15 years' industry experience. Citisoft offers a wide range of services including strategic assessment, systems design and implementation, and program/project management. It works with most major global asset managers and has offices around the world.
Cost Competitiveness of Global In-house Centers (GICs)Everest Group
Joint Everest Group and NASSCOM research on cost competitiveness of Global In-house Centers (GICs), or captives, examines the actual impact of cost savings to the parent organization as well as the sustainability of GICs.
Global Offshore Captive Landscape and Trends:Focus Geography - China: October...Everest Group
This preview deck of the full report provides an in-depth analysis of the global offshore captive landscape and insights into key trends in the last 30 months (2009 - H1 2011). The report also provides deep-dive of the captive landscape in six key industry verticals and a focus section on China. More information on the full report can be found at http://research.everestgrp.com/Product/11590
Paracon Holdings is a leading ICT services and solutions provider in South Africa. It was founded in 1994 and focuses on ICT consulting, recruitment, and business solutions. It has two main business units: Paracon Resourcing, which provides ICT staffing and contracting services; and Paracon Business Solutions, which offers project management, quality assurance, and development services. Paracon has a diverse shareholder base including several black empowerment groups and holds stakes in other ICT companies to expand its service offerings.
Presented during Tshikululu Social Investments' 2011 Serious Enterprise Development workshop.
Enterprise development is a multi-faceted and complex endeavour with simple solutions. One of the greatest challenges it faces is the satisfaction of competing agendas of multiple partners, each monitoring different key performance indicators and reporting on different time-lines to different stakeholders.
The document discusses Malaysia's efforts to transform its economy into an innovation-driven one focused on creativity, innovation culture, and high value. It outlines the development of Malaysia's Multimedia Super Corridor (MSC) since 1996 and its current focus on helping technology companies expand globally. Key points include partnerships between Malaysian technology organizations and those in other Asian countries to share resources and opportunities, as well as training and programs to help startups and technology companies grow their skills and access markets.
Measuring Skill Gaps in Qatar and the Arab WorldWesley Schwalje
This presentation was invited by Qatar University’s Training Managers Forum as an input to its foundation meeting. The Arabization of the concept of knowledge economy is discussed along with typology to classify the source of skills gaps in the Arab World. The presentation closes with observations on the difficulty of scientifically measuring skills gaps in the region with a specific emphasis on operationalizing a measurement mechanism in Qatar.
eBusinessware provides various software solutions and services for financial institutions. Some of their key solution sets include Credit Dimensions for reference data management, EZ Data Manager for data extraction and validation, QuestionnaireHub for automating wealth management reporting, and SponsorSuite and IRIS Trade Manager for trading and research automation. eBusinessware focuses exclusively on the financial industry and leverages its domain expertise to help clients achieve their business objectives.
RP International is a leading recruitment firm for the telecommunications industry. Founded in 1998, it has offices in the UK, UAE, and Singapore with over 80 employees globally. The firm specializes in recruiting senior executives and technical experts for start-ups, expansions, and turnarounds. It has experience filling over 3,000 roles and supporting over 70 start-ups worldwide.
Iason is a consulting company created by financial professionals to provide services related to asset valuation, derivatives pricing, risk measurement, and quantitative finance. It offers flexible consulting services using practitioners' expertise in financial markets and state-of-the-art quantitative models. Iason's services include portfolio revaluation, risk assessment, model development, and regulatory compliance support.
Granite Equity Partners is a private equity firm that invests $1-5 million in growing companies located within driving distance of its offices. It focuses on companies with $10-100 million in revenue, $1-8 million in EBITDA, and a strong management team. Granite Equity's Fund II has committed capital to seven companies across various industries. It aims to build a diversified portfolio of 10-12 companies. With over 1,500 companies in the region and 40% facing leadership succession in the next 5 years, Granite Equity sees opportunities to complete its portfolio. The firm is led by experienced general partners and advised by a board with hundreds of years of business experience.
Candidate Overview - Introduction to Investanceskuratko
Investance is a global management consulting firm focused on risk management, operations, finance, and technology strategy for financial services organizations. It has over 300 employees, 7 offices across 10 countries, and aims to grow to over 600 employees and $100 million in revenues by 2015. Investance provides strategy and advisory consulting, business change services, industry research, and bespoke technology solutions to over 70 clients, including 40% of the top 50 financial institutions. It is looking for experienced consultants from financial services or consulting backgrounds to join its growing team.
Global Offshore Global In-house Center (GIC) Landscape and TrendsFocus Geogr...Everest Group
The report analyzes the global offshore GIC landscape and key trends of the last 30 months (2010 – H1 2012). The report also provides detailed profiles of the global GIC landscape and trends in six key industry verticals – Banking, Financial Services, and Insurance (BFSI); Energy and Utilities; Healthcare; Manufacturing, Distribution, and Retail (MDR); Technology; and Telecom. The report concludes with a deep-dive of the offshore GIC landscape of Poland, covering market size and growth, distribution of GIC landscape, and comprehensive information on industry verticals.
Neumann International is a leading international HR solutions provider with over 37 years of experience. It has 30 offices across 20 countries and provides executive search, consulting, and management solutions services. It has a global network and database that allows it to seamlessly serve multinational clients. With over 200 employees including partners and consultants, it conducts over 1,600 projects annually, over 35% of which involve cross-border recruitment. Neumann aims to provide tailored solutions through its sector expertise and commitment to confidentiality and quality.
ReThink Recruitment is a specialist recruitment firm focused on the space and satellite communications market. They provide expert recruitment services and advice to satellite manufacturers, providers, and organizations across the land, maritime, aeronautical, and space sectors. ReThink recruits for a wide range of roles including business development, sales, engineering, operations, and more. Through their work, they have developed a deep understanding of the space and satellite industry and work with many recognized organizations.
Venturefest Bristol 2011, Eddie Harding, Icon Corporate FinanceScience City Bristol
This document summarizes an expert presentation on exit options and strategies for maximizing the value of an exit. It discusses the following key points in 3 sentences:
Trade sales are typically the best way to extract maximum value from an exit. Proper planning is essential to maximize valuation, including grooming the business, identifying strategic acquirers, and maintaining competitive tension during the sale process. The document provides tips for several stages of the exit process from initial preparation to negotiations to avoid potential pitfalls.
The document discusses regulatory issues that investment funds face in marketing to investors in the EU and US. It outlines the Alternative Investment Fund Managers Directive (AIFMD) recently implemented in the EU that favors EU-based funds and requires non-EU funds to market through private placements. It also discusses the registration requirements for non-US advisors under Dodd-Frank in the US. Three potential solutions are proposed that involve using Darian Capital's regulatory platforms and resources to help clients address these issues.
The document provides an overview of Neumann International, a market-leading international HR solutions provider. Some key points:
- Neumann has 37 years of experience, 30 offices across 20 countries, and over 200 employees that provide executive search, consulting, and management solutions.
- Their executive search practice fills top executive positions globally through research, networking, and local expertise. Their consulting practice helps optimize management and compensation.
- Neumann has strong sector practices and provides a seamless international service through a centralized database and processes across its fully integrated network.
Connect Midlands welcomed Mr Manuel Urquijo, Vice Minister of Spain and Mr Iñaki Beristain Extabe, Director of Economic Planning of the Basque Country to discuss supporting companies in getting ready for investment. The presentation provided background on Connect Midlands and how it operates to connect entrepreneurs to resources through various programs, workshops, and events. It has helped raise over €70 million for 65 companies. Connect Midlands also discussed plans to expand the Connect model across Europe through a three phase plan to create new organizations, share best practices, and maximize the benefits of a European network.
MNG Europe is an outsourced business development and consultancy firm based in Switzerland that specializes in helping innovative technology companies enter, establish, or expand their business in Europe. There are many challenges to doing business in Europe, such as cultural differences between markets and the importance of relationships. MNG Europe can provide clients with an instant European presence through their experienced professionals who can generate leads, manage partnerships, and help clients avoid the high costs and risks of setting up remote operations themselves.
Miles is a software company that provides technological solutions for asset and wealth management. It was founded in 1999 and has over a decade of experience in this domain. It has various product lines for portfolio management, securities lending, custody management and fund management. It caters to clients across Asia, Middle East and Europe with over 8 out of 10 portfolio management systems in India licensed by Miles.
Agile FINANCIAL TIMES November 2009
CUSTOMER SPOTLIGHT - Reliance Mutual Fund
Business Intelligence in BFSI - by Sanjay Mehta, CEO, MAIA Intelligence P. Ltd.
SOLUTION SPOTLIGHT - 1KEY Agile BI Suite
This document provides an overview of Frontier Software's human resource and payroll solutions. It discusses the company's history and international footprint. It also outlines Frontier's extensive product portfolio, which includes modules for human resources, payroll management, time and attendance, learning and development, and other functions. The document highlights Frontier's support and services, such as training, consultancy, project management, and payroll outsourcing services.
Managed Services refers to the practice of using specialized service providers for executing specified operating tasks leading to cost & delivery efficiencies and releasing management bandwidth for mission critical activities.
Spring Group is a global staffing firm with over $1.2 billion in annual revenue that provides professional staffing, managed solutions, and recruitment services across various industries. They have offices throughout Australia, New Zealand, Asia, and globally. Spring Group uses innovative technology and a unique recruitment methodology to source over 1.5 million candidates for their clients.
The document discusses Malaysia's efforts to transform its economy into an innovation-driven one focused on creativity, innovation culture, and high value. It outlines the development of Malaysia's Multimedia Super Corridor (MSC) since 1996 and its current focus on helping technology companies expand globally. Key points include partnerships between Malaysian technology organizations and those in other Asian countries to share resources and opportunities, as well as training and programs to help startups and technology companies grow their skills and access markets.
Measuring Skill Gaps in Qatar and the Arab WorldWesley Schwalje
This presentation was invited by Qatar University’s Training Managers Forum as an input to its foundation meeting. The Arabization of the concept of knowledge economy is discussed along with typology to classify the source of skills gaps in the Arab World. The presentation closes with observations on the difficulty of scientifically measuring skills gaps in the region with a specific emphasis on operationalizing a measurement mechanism in Qatar.
eBusinessware provides various software solutions and services for financial institutions. Some of their key solution sets include Credit Dimensions for reference data management, EZ Data Manager for data extraction and validation, QuestionnaireHub for automating wealth management reporting, and SponsorSuite and IRIS Trade Manager for trading and research automation. eBusinessware focuses exclusively on the financial industry and leverages its domain expertise to help clients achieve their business objectives.
RP International is a leading recruitment firm for the telecommunications industry. Founded in 1998, it has offices in the UK, UAE, and Singapore with over 80 employees globally. The firm specializes in recruiting senior executives and technical experts for start-ups, expansions, and turnarounds. It has experience filling over 3,000 roles and supporting over 70 start-ups worldwide.
Iason is a consulting company created by financial professionals to provide services related to asset valuation, derivatives pricing, risk measurement, and quantitative finance. It offers flexible consulting services using practitioners' expertise in financial markets and state-of-the-art quantitative models. Iason's services include portfolio revaluation, risk assessment, model development, and regulatory compliance support.
Granite Equity Partners is a private equity firm that invests $1-5 million in growing companies located within driving distance of its offices. It focuses on companies with $10-100 million in revenue, $1-8 million in EBITDA, and a strong management team. Granite Equity's Fund II has committed capital to seven companies across various industries. It aims to build a diversified portfolio of 10-12 companies. With over 1,500 companies in the region and 40% facing leadership succession in the next 5 years, Granite Equity sees opportunities to complete its portfolio. The firm is led by experienced general partners and advised by a board with hundreds of years of business experience.
Candidate Overview - Introduction to Investanceskuratko
Investance is a global management consulting firm focused on risk management, operations, finance, and technology strategy for financial services organizations. It has over 300 employees, 7 offices across 10 countries, and aims to grow to over 600 employees and $100 million in revenues by 2015. Investance provides strategy and advisory consulting, business change services, industry research, and bespoke technology solutions to over 70 clients, including 40% of the top 50 financial institutions. It is looking for experienced consultants from financial services or consulting backgrounds to join its growing team.
Global Offshore Global In-house Center (GIC) Landscape and TrendsFocus Geogr...Everest Group
The report analyzes the global offshore GIC landscape and key trends of the last 30 months (2010 – H1 2012). The report also provides detailed profiles of the global GIC landscape and trends in six key industry verticals – Banking, Financial Services, and Insurance (BFSI); Energy and Utilities; Healthcare; Manufacturing, Distribution, and Retail (MDR); Technology; and Telecom. The report concludes with a deep-dive of the offshore GIC landscape of Poland, covering market size and growth, distribution of GIC landscape, and comprehensive information on industry verticals.
Neumann International is a leading international HR solutions provider with over 37 years of experience. It has 30 offices across 20 countries and provides executive search, consulting, and management solutions services. It has a global network and database that allows it to seamlessly serve multinational clients. With over 200 employees including partners and consultants, it conducts over 1,600 projects annually, over 35% of which involve cross-border recruitment. Neumann aims to provide tailored solutions through its sector expertise and commitment to confidentiality and quality.
ReThink Recruitment is a specialist recruitment firm focused on the space and satellite communications market. They provide expert recruitment services and advice to satellite manufacturers, providers, and organizations across the land, maritime, aeronautical, and space sectors. ReThink recruits for a wide range of roles including business development, sales, engineering, operations, and more. Through their work, they have developed a deep understanding of the space and satellite industry and work with many recognized organizations.
Venturefest Bristol 2011, Eddie Harding, Icon Corporate FinanceScience City Bristol
This document summarizes an expert presentation on exit options and strategies for maximizing the value of an exit. It discusses the following key points in 3 sentences:
Trade sales are typically the best way to extract maximum value from an exit. Proper planning is essential to maximize valuation, including grooming the business, identifying strategic acquirers, and maintaining competitive tension during the sale process. The document provides tips for several stages of the exit process from initial preparation to negotiations to avoid potential pitfalls.
The document discusses regulatory issues that investment funds face in marketing to investors in the EU and US. It outlines the Alternative Investment Fund Managers Directive (AIFMD) recently implemented in the EU that favors EU-based funds and requires non-EU funds to market through private placements. It also discusses the registration requirements for non-US advisors under Dodd-Frank in the US. Three potential solutions are proposed that involve using Darian Capital's regulatory platforms and resources to help clients address these issues.
The document provides an overview of Neumann International, a market-leading international HR solutions provider. Some key points:
- Neumann has 37 years of experience, 30 offices across 20 countries, and over 200 employees that provide executive search, consulting, and management solutions.
- Their executive search practice fills top executive positions globally through research, networking, and local expertise. Their consulting practice helps optimize management and compensation.
- Neumann has strong sector practices and provides a seamless international service through a centralized database and processes across its fully integrated network.
Connect Midlands welcomed Mr Manuel Urquijo, Vice Minister of Spain and Mr Iñaki Beristain Extabe, Director of Economic Planning of the Basque Country to discuss supporting companies in getting ready for investment. The presentation provided background on Connect Midlands and how it operates to connect entrepreneurs to resources through various programs, workshops, and events. It has helped raise over €70 million for 65 companies. Connect Midlands also discussed plans to expand the Connect model across Europe through a three phase plan to create new organizations, share best practices, and maximize the benefits of a European network.
MNG Europe is an outsourced business development and consultancy firm based in Switzerland that specializes in helping innovative technology companies enter, establish, or expand their business in Europe. There are many challenges to doing business in Europe, such as cultural differences between markets and the importance of relationships. MNG Europe can provide clients with an instant European presence through their experienced professionals who can generate leads, manage partnerships, and help clients avoid the high costs and risks of setting up remote operations themselves.
Miles is a software company that provides technological solutions for asset and wealth management. It was founded in 1999 and has over a decade of experience in this domain. It has various product lines for portfolio management, securities lending, custody management and fund management. It caters to clients across Asia, Middle East and Europe with over 8 out of 10 portfolio management systems in India licensed by Miles.
Agile FINANCIAL TIMES November 2009
CUSTOMER SPOTLIGHT - Reliance Mutual Fund
Business Intelligence in BFSI - by Sanjay Mehta, CEO, MAIA Intelligence P. Ltd.
SOLUTION SPOTLIGHT - 1KEY Agile BI Suite
This document provides an overview of Frontier Software's human resource and payroll solutions. It discusses the company's history and international footprint. It also outlines Frontier's extensive product portfolio, which includes modules for human resources, payroll management, time and attendance, learning and development, and other functions. The document highlights Frontier's support and services, such as training, consultancy, project management, and payroll outsourcing services.
Managed Services refers to the practice of using specialized service providers for executing specified operating tasks leading to cost & delivery efficiencies and releasing management bandwidth for mission critical activities.
Spring Group is a global staffing firm with over $1.2 billion in annual revenue that provides professional staffing, managed solutions, and recruitment services across various industries. They have offices throughout Australia, New Zealand, Asia, and globally. Spring Group uses innovative technology and a unique recruitment methodology to source over 1.5 million candidates for their clients.
i-Tech Global Business Solutions specializes in CRM (customer relationship management), voice and non-voice, inbound and outbound, contact center and back-office support services. We also offer collocation facilities with our world-class Data Center.
i-Tech Global Business Solutions Inc. is a Philippine-based BPO company that provides outsourced customer relationship management and back office services. It has four sites with over 700 seats. The company is well positioned to deliver services due to its strategic partnership with a major telecommunications firm, modern infrastructure including an on-site data center, and access to a large pool of English-speaking graduates in the Philippines. i-Tech aims to be a reliable, strategic partner for clients by helping them strengthen customer relationships and optimize costs.
i-Tech Global Business Solutions Inc. is a Philippine-based BPO company that provides outsourced customer relationship management and back office services. It has four sites with over 700 seats. The company is well positioned to deliver services due to its strategic partnership with a major telecommunications firm, modern infrastructure, and access to a skilled English-speaking workforce in the Philippines. i-Tech aims to be a reliable and strategic partner for small and medium enterprises by helping them improve customer satisfaction, generate revenue, and reduce costs through outsourcing.
Trusted Techno Business Partner Delivering Excellence and Value to Financial Services Firms Globally provides proven wealth and asset management solutions for global markets from a market leader. It has over 250 customers across Asia Pacific and EMEA regions, including private banks, asset management companies, and brokerage firms. The company focuses on continuous innovation in wealth and asset management solutions to meet the dynamic needs of global capital markets.
The document discusses different business models for IT-enabled services outsourcing:
1) Four dominant outsourcing models are outlined: outsourcing to a foreign provider with no national presence, outsourcing via a national office, outsourcing via an independent broker, and outsourcing to a wholly-owned foreign subsidiary.
2) Captive models, joint venture models, and pure outsourcing models are described as strategic alliance approaches. Examples of each like EXULT and Tech Mahindra-British Telecom are provided.
3) Build-operate-transfer models are explained where a vendor builds a facility, operates it for a period, then transfers operations. An example with Polaris and
Global Networking and Offshoring HCL - Operations strategyAnkur Verma
Global networking refers to methods that connect all departments, offices, and subsidiaries of a corporation across international borders, bringing challenges like different time zones and standards. Offshoring involves relocating business processes or facilities to foreign countries to reduce costs. HCL is a leading global IT company founded in 1976 with over 80,000 professionals operating in 31 countries. It has expanded through offshoring by acquiring foreign companies and establishing joint ventures to address opportunities in markets like finance. While most functions can be offshored, there are risks to consider like lower savings than expected or inadequate local skills that companies try to mitigate through strategies like supplier development.
Mazars is a global professional services firm with over 13,000 professionals across 61 countries. The document discusses Mazars' integrated international organization structure, services lines including audit, tax, consulting, and financial advisory services, and presence across various regions including Asia Pacific and Tajikistan. It also provides an overview of Mazars' values, clients, and management team in Tajikistan.
Total Solutions is the knowledge centre for the Financial Sector. We make our knowledge work through our Consulting, Contracting, Recruitment and Training services
FutureAfrica aims to help African organizations build operational excellence in fast moving consumer goods (FMCG) and mobile telecom industries. They provide strategic planning, organizational transformation, leadership development, capacity building, change management, and process improvement. FMCG and telecom operators face challenges from increasing competition and changing customer preferences. FutureAfrica can help operators transform their organizations to meet these challenges through roadmap analysis, change implementation, and ensuring sufficient capability for transformation. They offer consulting services or interim management to deliver diagnostic phases and execution plans. Fees are based on daily rates plus expenses, billed monthly.
Retail Domestic Business Services (BPO) in India - Future group experienceRajiv Prakash
This is a presentation made at the Domestic Business Services session at the NASSCOM BPO Summit held in Bangalore in June 2009. The presentation describes the experience of India's leading retail group, Future Group in creating a new venture - Future Knowledge Services to provide retail business and technology services to the group. The presentation also presents perspectives on Domestic BPO in India and business services/BPO in the retail sector. It also showcases diverse new technology enabled business capabilities developed for the retail business - a critical requirement for new retail businesses in India.
Point Nine provides comprehensive middle and back office solutions for funds and asset managers, taking care of post-trade activities like settlement, reconciliation, and reporting through automated technology solutions. They have an established track record of serving large institutional clients efficiently and flexibly. Case studies demonstrate how Point Nine delivered customized solutions meeting requirements for attributes like cost, speed, discretion, and unconventional assets.
Capco is a global professional services firm focused on transforming the financial services industry. It provides consulting, technology, and managed services using a global delivery model. Capco has deep expertise across capital markets, asset management, corporate banking, and retail financial services. It helps clients design and implement new operating models, architectures, and processes to reduce costs and improve regulatory compliance through projects that range from onshore to fully offshore delivery. Capco combines its financial industry knowledge with innovative solutions delivered globally to transform its clients' businesses.
Indian Atlantic Telecoms provides strategic consulting services to telecommunications companies in Africa and the Middle East. It was established in 2003 as Capstone, rebranded to Indian Atlantic Telecoms in 2010 and expanded its service offerings. The document provides examples of projects Indian Atlantic has completed, including developing go-to-market strategies, enterprise architecture, mobile money licensing assessments, and operationalizing mobile money and broadband services.
Opus Global Group -Portfolio Cost Reduction Projecttsilvestri
Opus Global Group is a management consulting firm that specializes in IT strategy, management consulting, and business performance management. They helped a major private equity firm design and implement a new portfolio cost reduction strategy. This included developing an end-to-end logistics expense analysis program, implementing carrier performance monitoring, executing an adjustment and claims management plan, and integrating data analytics solutions. This resulted in a total cost reduction of 55% of logistics expenditures. Opus Global Group also designed a new IT system for web-based financial reporting to support high-level decision making.
Point Nine provides comprehensive middle and back office solutions for funds and asset managers, taking care of post-trade activities like settlement, accounting and reporting. It has an established track record of serving large institutional clients. Point Nine's technology-driven approach allows for high levels of automation and flexibility to accommodate client needs. Recent case studies demonstrate how Point Nine delivered customized solutions meeting requirements for non-standard assets, complex products, and tight deadlines.
2. Enabling the delivery of sophisticated
As the global sourcing market has evolved,
organisations have started to broaden the scope
of their offshore portfolios rapidly. Offshoring
is moving from transactional processes to areas
that are complex and core to operations. As this
happens, the value that can be derived from the
globalisation of work increases and so does the risk
of failure.
To deliver these sophisticated operations
successfully, companies need access to talent that
possesses industry expertise, has specialist training
“South Africa is recognised as
and understands the source market environment.
having a sophisticated and world
South Africa is uniquely positioned among
developing countries to meet these requirements. class financial services industry.
Its mature domestic market has led to the We in Old Mutual are looking to
development of a management pool with deep leverage our South African skills
domain skills. Its education system provides industry and capability for the benefit of
with a wide range of professional and specialist our wider global business.”
programmes. Given the historical business ties, the
domestic market regulations and standards are very Old Mutual
similar to the UK and Europe.
In summary, South Africa has the talent to add
significant value to global businesses. It does so with
First World infrastructure and business environment
and at costs 50-60% lower than source markets.
Johannesburg Stock Exchange
3. business processes
Highlights of current delivery from South Africa
Insurance product modelling
Eligibility services
for hospitals
Actuarial data processing
Legal discovery
ICD 10 coding
Litigation document review
Late stage collections
“South Africa becomes an integral part
of our growth strategy. The clients will
benefit from greater scale, deeper domain
expertise, comprehensive and flexible
Financial portfolio analytics solution offerings, robust financial
strength, and a rich international talent
pool”
Legal due-diligence
support
Aparup Sengupta, CEO and MD, Aegis
Examples of leading firms sourcing complex, judgment-oriented processes from South Africa
4. Distinct domain advantage:
Banking, Financial Services, Insurance, Legal,
South Africa is being used by buyers in the insurance, financial services, healthcare and legal sectors. There are
several examples that demonstrate delivery of complex work in these sectors.
Insurance
Case example
● Services for a global major through US
an integrated delivery model
India
● South Africa delivers high value work Transactional work
(e.g. actuarial analysis), while low
value, high volume work (e.g. claims
processing) is delivered from India
Complex work
South Africa
“We are hitting and even surpassing US standards. The labour
pool in South Africa is deep and the people hardworking”
Leading global supplier
Healthcare Examples of processes
being delivered South Africa
Case example
● Technology, processing, servicing
and analytics for a leading UK
private insurer KPO
Voice Non-voice IT
● Specialised services (e.g. ICD 10
coding) delivered; agents are
Broker ICD 10 coding Product Actuarial
also able to build empathy with
management development analysis
customers
“At PruHealth we extract significant benefit from having our centre located in South
Africa with a ready supply of passionate agents ... able to fill the more specialised medical
‘care’ functions and have actuarial oversight from a risk perspective”
PruHealth UK
5. Healthcare
Financial Services
Marketing Channel
mgmt. Business
Case example Product
acquisition
development
● Asset administration for top 10
Account servicing
UK asset managers
SA’s strengths
● South African entrepreneur Transaction
developed a technology platform Merchant processing
services
for fund administration to
Institutional Treasury
serve the domestic market and relationships operations
Control/
expanded to provide services for compliance
international markets
“We have been successfully delivering BPO services in the investment management sector.
We believe that South Africa is best placed to deliver these services as its mature financial
services industry provides skilled and experienced talent pool.”
Leading supplier, SA
Legal
Patent analysis
Case example Legal research Contract drafting
● Wide range of services for
UK law firms
E-discovery South Africa’s strengths
● Scope of work has expanded
analysis
from secretarial functions to
include more complex work, such Due diligence of
Portfolio analysis
as claims handling, document contracts in M&A
Legal secretarial services
review and discovery
“We chose South Africa because of its time zone, language and culture and
the fact that its legal system is similar to the UK. The paralegals and junior
lawyers are very good with excellent technical skills and the creatives are of
extremely high quality”
David Holme, Director - Exigent
6. Drivers of the domain advantage
Mature Large domestic industry Affinity towards
domestic exotic products
● US$ 300 billion banking
market assets, US$ 43 billion ● Rich product management
insurance premiums experience
Provides a skilled ● Larger than most offshore ● Advanced risk products
talent pool locations
Mature
experienced in market
working with Well developed Strong IP in scaled
regulatory environment back-offices
complex products.
● Early adopters of Basel II ● 120,000 employees in domestic
+
● Emphasis on data protection captives
compliance ● IP in products and processing
capabilities
Developed ● Specialised degrees in actuarial, financial mathematics, investment management
education ● Sector-specific training programs
system
Number of Chartered Accountants Number of CFA charter holders Number of qualified actuaries
Generates a 2009; `000s 2009; Total number 2009; Total number
large number of
India 90 4,000-4,500 225
qualified personnel
in specialist areas
Philippines 15 70-80 65
(e.g. actuaries)
Czech Republic 4 80-90 80
South Africa 26 800-900 770
+
Strength of Auditing and Reporting Standards
Similarities ● Similar data protection laws to Score (1 = extremely weak, 7= extremely strong) Rank
European Union (out of 139 countries)
with Western
standards ● Regulations for providing financial
advice, anti-money laundering South Africa 6.35 1
Similar regulatory similar to UK
framework, data UK 5.62 22
● Ranked amongst top 10 nations
protection laws, by World Economic Forum for
the sophistication of its financial India 5.13 45
products and markets
certifications allow
● Professional qualifications (e.g. Czech Republic 5.1 47
easy transition and
actuarial) are similar to the UK
stabilisation of
Philippines 4.64 75
operations.
Source: World Economic Forum’s The Financial Development Report 2010-2011
7. Providing significant savings
in a first world environment
Cost 50-60% lower than source markets
South Africa has a competitive cost structure and offers significant savings from source markets (e.g. UK).
South Africa is significantly more cost competitive than most locations in the UK, Central and Eastern Europe,
Latin America and many Asian locations that offer comparable quality of life and underlying infrastructure.
Direct operating cost for non-voice BPO
2010; £ `000 per annum per Full Time Equivalent (FTE)
45-47 41-43
31-33 27-31 25-27 22-24
UK Tier 2 Ireland Czech Poland Romania South Africa
Republic
The Gautrain, South Africa’s first high-speed train
Robust enabling environment
South Africa is a politically and economically stable location. The telecom infrastructure has improved
considerably with increased bandwidth and falling tariffs. The country offers an attractive investment climate.
First World experience
South Africa offers a First World experience with superb infrastructure and good quality of life. The time
difference between South Africa and most of Europe (including UK) is less than 2 hours.