This document provides an overview of Frontier Software's human resource and payroll solutions. It discusses the company's history and international footprint. It also outlines Frontier's extensive product portfolio, which includes modules for human resources, payroll management, time and attendance, learning and development, and other functions. The document highlights Frontier's support and services, such as training, consultancy, project management, and payroll outsourcing services.

1. Human Resource &
Payroll Solutions –
Software / Services
www.frontiersoftware.com

2. Contents
Company Overview and History I 3
Product Portfolio I 4-6
Support and Services I 7
Cutting-Edge HR Payroll & Management Solutions I 8
Define Markets? We don’t I 9
Reporting and Business Intelligence I 10
Product Datasheets I 11
2

3. Company Overview and History
Founded on commitment, built on quality, unrivalled in delivery
Frontier Payroll Services (FPS), our Proven track record
established Payroll Bureau and Outsourcing
Human Resource and Payroll Management
division, continues to be one of our fastest
functions are mission critical – getting it
growing specialist areas servicing companies
wrong isn’t an option. With more than three
large and small, in various countries.
decades experience in these specialist areas,
Conceived in Melbourne, Australia, in 1983, Investing in excellence Frontier Software has a proud track record.
‘chris’ – Complete Human Resource Our approach is simple: we aim to work as a
Our policy of re-investing at least 20% of
Information System – is the result of more true extension of your organisation. By
company profits in research and
than three decades of investment in both forging a close working partnership with our
development is reflected in Frontier
technologies and people, combined with a clients, we have proven time and again that
Software’s multi-million dollar annual
sharp-focus on the provision of world-class, we can accommodate individual software
turnover and rapidly expanding customer
integrated HR and Payroll Management requirements to overcome sector-specific
base. Continuing investment in chris21
software solutions. anomalies – just ask our customers.
enhancements will ensure that every
Today, ‘chris’ is the cornerstone of HR and customer’s most challenging demands Frontier Software’s clients include some of
Payroll departments worldwide as it are met by leveraging the very latest the world’s largest corporations, with
continues to evolve to meet 21st century technology innovations. employee numbers ranging between 50 and
user criteria. chris21, our internationally 100,000 across all industry sectors. And
Just one set of source code is maintained for
proven solution heralds unsurpassed levels whether you are a public or private
our entire product portfolio. Our R&D
of modularity, flexibility and functionality, organisation we can supply a solution to
investment is focused on delivering leading-
to meet the demanding requirements of meet your specific requirements.
edge software solutions. Our advanced
organisations from all walks of industry three-tier, client / server technology and use Three key reasons why you should be
and commerce. of web services runs on the world’s leading talking to Frontier Software for the
International footprint operating systems – Microsoft Windows very latest in HR and Payroll
XPTM, Windows 2000TM, Vista, UNIX and Management functionality:
A world leader in HR and Payroll
Linux. This provides an enterprise-wide,
Management, Frontier Software operations i) Longevity – we’ve been in the HR and
local and wide area network topology with
span the globe, customers are in far reaching Payroll Management business since 1983
secure and comprehensive internet / intranet
countries such as East Timor, Fiji, Papua – it is our core business
capability; plus OracleTM and SQL ServerTM
New Guinea and the Falkland Islands. We ii) Pedigree of our wide-ranging
database access.
serve more than 1,300 organisations in both customer base – some of the world’s
the public and private sectors across Europe, Accreditations are extremely important to
leading blue chip companies and major
Asia-Pacific and the Middle East, and we Frontier Software and in countries where
public sector organisations conducted
have offices throughout Australia, Hong these are relevant, we invest time and effort
rigorous search and testing, concluding
Kong, Malaysia, New Zealand, Singapore, to gain these awards. An example is HMRC
that chris21 is the preferred solution
the United Kingdom and USA. (Inland Revenue) Payroll accreditation for
the UK and ISO 9001 – 2000 Quality iii) Unsurpassed portfolio of integrated
Management Systems. HR and Payroll Management
applications – and if you do have a
specific requirement, we will deliver a
solution tailored to meet your needs
3

4. Product Portfolio
Create a virtual HR facility using an extensive portfolio of specialist HR and Payroll Management
modules that can be tailored individually to meet your exacting business requirements.
The management and corporate disciplines Human Resource (see datasheet)
encompassed by the HR function cover
Build a complete history of all employees
many specialist areas. These include
and create a comprehensive, HR database
personnel & payroll administration,
that meets your specific business
learning & development, health & safety,
requirements. The chris21 Human Resource Integrated Human
vacancy & recruitment management, Resource & Payroll
module puts you in full control of your HR
absence & leave management, employee &
function and features an easy-to-use, online
manager self service, award interpretation,
Report Designer that allows users to enquire
time attendance & rostering and customised
and report on data in different formats.
services, to name but a few. So it’s not
surprising that a flexible and responsive Customised reports can be created and data Employee & Managers
software system that can manage such a can be exported into Microsoft WordTM / Self Service
plethora of tasks is seen as key to attaining ExcelTM. Innovative database customisation
new levels of business efficiency. tools include a data dictionary for quick
referencing of specific information.
chris21 together with its integrated module
Comprehensive security and auditing e-Recruit
options, is designed to provide a complete
facilities exist throughout the design
solution that operates in harmony with your
of chris21.
company’s business practices – making
information easily accessible across your Payroll Management (see datasheet)
whole organisation. We recognise that no Ensure that employees are paid accurately
Time Attendance & Rostering
two companies are the same, which is why and on time, while automating the complex
chris21 modules cover both the specific, as requirements of pay production. Frontier
well as the many diverse requirements of Software’s Payroll Management module
HR and Payroll Management. In practice, incorporates advanced functionality and
this means that you can purchase only the statutory compliance. This enables your
Executive Reporting
modules required to meet your current business to adapt to ever changing statutory
business needs and budgets, and build in conditions of employment and keep track of
line with future requirements. With Frontier staff movements, changes and the variables
Software, your growth path is assured. affecting payroll management.
chris21 modules provide the foundation of Absence Management Learning & Development
Frontier Software’s multi-functional, highly-
A fundamental requirement within an
flexible application software dedicated to
integrated solution is that absence data is
HR and Payroll Management. These can be
entered once and used for attendance
specified either individually, or as an chris21.NET option
monitoring, payment to the employee and
integrated platform:
management reporting. Unlimited history is
always available and company rules can be
created by the user.
Payroll Services
4

5. chris21 Integrated Module Options Learning and Development – L&D21
(see datasheet)
Frontier Software is continuously developing
integrated module options that are fine- Increasing the competencies of personnel is
tuned to specific business requirements. a strategic focus for many organisations.
The L&D21 module provides the tools to
Employee & Manager
manage an entire staff training programme
Self Service – HR21 (see datasheet)
– from selecting employees for the correct
A dedicated web browser interface, the learning event; making course bookings,
HR21: Employee & Manager Self Service waiting lists, course evaluations and
module creates a virtual HR office. When creating attendee histories; through to cost
deployed in staff rooms or, indeed, on any control and budget management. You can open many windows concurrently –
corporate desktop – whether in the office or saves time.
Executive Reporting – Xec21
at home – it provides managers and / or
(see datasheet)
employees with secure, staff or management-
level hierarchical access (password- chris21 Executive Reporting is a user-friendly
controlled) to the chris21 database. With the software module that enables non-technical
HR21: Employee & Manager Self Service users to produce multi-faceted reports and
module option, users can obtain information, deliver HR & Payroll Management
conduct database changes (transactions) and information to managers and senior
minimise otherwise lengthy administrative executives in sophisticated formats.
processes.
Time Attendance & Rostering – t&a21
Recruitment Administration and (see datasheet)
e-Recruit – eR21 (see datasheet)
The t&a21 Time Attendance & Rostering
Frontier Software’s Recruitment module provides the solution to capturing HR21: your virtual HR Self Service facility.
Administration and e-Recruit module offers time records from multiple time recording
internet functionality. Powerful, yet easy-to- devices within an organisation and
use, its features will enhance the workflow eliminates inaccuracy.
of your recruitment process and create a
Based on the ‘Time Sheet’ principle, this
talent pool.
module is designed to interface with a
As a speedy and cost-effective aid to variety of time & attendance and input
candidate selection, the eR21: Recruitment devices – including biometrics, magnetic
Administration and e-Recruit module means swipe cards and iridology. Interfaces for
that you can build e-recruitment access for your existing time & attendance systems are
your web site, post job vacancies to external also available. Data is imported directly into
sites and accept and process candidate the chris21 database for payroll make-up,
applications online from your desktop. time and attendance monitoring and
What’s more, you can track candidates at inclusion in personnel records.
every stage of the recruitment process, Many different timesheets can be utilised.
integrate staff procurement data with the
chris21 database and generate a report
showing how much a recruitment campaign
will cost.
5

6. Competency & Job Profile (see datasheet) Expense payment and control (UK only) Award Interpretation
Frontier Software’s Competency & Job While expenses can be paid within payroll, Designed for use in countries where
Profile module will maximise your this module also provides a facility to pay employees are covered by an Industrial
investment returns. It will enable you to expenses as required. Accounting entries Award stating the terms and conditions of
adopt a cohesive approach to managing job are created and bank transfer facilities employment, this module automatically
functions and gain a definitive understanding initiated for employees claiming these generates the correct payments according to
of your organisation. A detailed record of non-taxable payments. the shift that is being worked and the actual
competencies for every employee, plus a hours completed – a huge time-saver.
Salary packaging (Australia only)
record of their career development, can be Payments can vary according to which days
created. Job descriptions and associated This module is able to apply the varying of the week have been worked, whether
key performance indicators (KPIs) are also allowances and benefits that determine an minimum working hours have been
an integral aspect of this module. employee’s overall salary package, as well as completed, plus any payments due upon
Competency & Job Profile provides the user calculating tax efficiency based upon local absence etc.
with an integrated approach for job profiles, taxation rules.
Recruitment Agency Billing
competencies and learning references, e-Xpense Claims (currently S.E. Asia)
enabling your organisation to Raise invoices and create a variety of
The e-Xpense module allows employees to management profitability reports according
be competency-led.
enter claims online (e.g. medical and dental to the various rates of pay received when
Organisation Charting expenses) and automatically route each contractors and temporary staff are placed
When a corporate group, head-office, branch claim to the appropriate manager for at a client organisation. Frontier Software’s
or departmental restructuring occurs, an approval and authorisation, prior to Recruitment Agency Billing solution
organisational chart can place strategic re-imbursement via payroll or bank transfer. integrates with our Payroll Management
decisions into an operational perspective. These claims can also apply to an module to automate the entire billing
Since details of the physical structure of your employee’s dependants and payment rules process for recruitment agencies. An
organisation are maintained by chris21, once are defined by the user and can be adjusted unlimited history of hours is maintained for
the restructuring changes are applied, it is a at any time. each job completed by a contractor, so that
simple procedure to produce graphical charts database queries can be answered at any
Performance planning and development
using third-party products such as ORG time. In addition, country-specific taxation
PLUSTM and VISIOTM. Define goals, objectives and KPIs for each rules are adhered to, while all associated
and every job function within your accounting entries are created automatically.
P11D reporting module (UK only)
organisation. Frontier Software’s e-
Lecturers Contracts & Claims
To meet UK statutory reporting Performance module makes it easy to deliver
requirements relating to benefits and the tools required by line-managers for Generate payments due according to actual
appropriate expenses, this module enables performance management. An unlimited hours worked by part-time lecturers (claims)
data to be presented in the approved history is maintained and management and maintain a complete contract history
HMRC (Inland Revenue) format for triggers are applied so that any outstanding using Frontier Software’s Lecturers
electronic data interchange. reviews are undertaken in a timely fashion. Contracts & Claims module. This solution
has been developed specifically for
Travel and Subsistence / Vehicles (UK only) Furthermore, a workflow approval process
organisations working within an educational
This module calculates vehicle mileage is initiated to ensure that the correct
environment that employ part-time
payments, automatically enters this data person(s) approve the review – which could
lecturers, and ensures that budgets are not
into the payroll system and creates a vehicle incorporate additional development
exceeded by issuing alerts if claims go over
history file. And you can be assured of (learning events) to be undertaken and any
contracted hours.
compliance with statutory rules for payment changes in associated salary / allowance.
in accordance with vehicle type, CO2
emissions category and miles travelled etc.
6

7. Support and Services
A seamless extension to your business.
Regular meetings of client User Groups and Consultancy
Conferences provide a customer forum for
Require assistance with implementation,
mutual feedback, sharing experiences and
conversions, specification of new requirements,
exchanging ideas. Your success is our success
site reviews, audits or perhaps staff-cover
and it is not by chance that many of our Payroll Services
for short-term absences? Frontier Software’s
innovations have sparked from these (see corresponding datasheet)
consultants will be pleased to accommodate
discussions. One of our fastest growing specialist
any task that requires a specialist understanding
User training is an essential part of our of HR or Payroll Management. areas, Frontier Payroll Services (FPS)
service to customers. Comprehensive training offers Service Level Agreements ranging
Project Management
programmes cater for all skill levels and may from traditional ‘process and deliver’ type
be conducted at your premises or at our offices. In our experience, gained from thousands of bureau arrangements, to outsourced and
successful implementations, we guarantee a fully-managed service contracts.
Standard training and refresher courses are also
professional approach to project management
conducted regularly at our local offices, offering Your business will enjoy all the accessibility,
from the onset. We will create a realistic project
a cost-effective option to train new users. flexibility and control of running payroll
plan with your business in mind, so that
in-house – without having to allocate your
Software Updates completion targets are met – within budget.
staff, equipment, time and resources to
We promise to keep you up-to-date with Visit: www.frontiersoftware.com manage it. And when it comes to reliability,
legislative changes and software enhancements. accuracy, efficiency and flexibility, our
Our exclusive, user-friendly web site has
Software updates are free of charge, as a part people can be relied upon to ensure the
become a 24/7 communications hub for
of your annual maintenance agreement. timely payment of yours.
providing the latest information to clients.
Helpdesk Frontier Software’s users can access product FPS now has in excess of 400 clients,
information, book attendance for training including smaller organisations, to those
chris is simple to install and maintain, and
21
courses and User Groups, update contact with 70,000+ employees, and regardless
easy to upgrade, so it requires a minimum
data and review helpdesk queries. of the industry you are in, we will have
of technical support. But if you do need
help, Frontier Software’s helpdesk is a one- Foundations of success the solution.
stop-shop for any queries – wherever you Working with Frontier Software and FPS
• Product development – our portfolio is
are. Our comprehensive online learning and will make a difference:
expanding and constantly evolving
help facilities are available together with
• Compliance with country-specific • We will meet your strategic vision
associated documentation including:
legislative requirements for HR and • We will offer improved
• User reference guides
Payroll Management functions management reporting
• Topic notes
• We listen to our customers – regular • We have clear project management
• Training notes User Groups lead product development delivery terms
Helpdesk support is included as part of your and requested enhancements • We provide ongoing
annual maintenance agreement and support • Financial strength – we are a successful software enhancements
calls are answered free of charge. and profitable company • We offer a mature payroll solution
Data Migration / Conversion • Proven technology – Frontier Software • We guarantee statutory enhancements
products are effective, reliable and field- at no extra cost
Conversion facilities are available for
proven in today’s forever developing
transferring data from legacy systems into • We are accredited for payroll by HMRC
technical environment
chris21. Very often this task can be achieved (Inland Revenue) in the UK
• Complete user satisfaction – visit:
using ExcelTM templates. A simple and
www.frontiersoftware.com and read what
effective solution.
our customers say
7

8. Cutting-Edge HR & Payroll
Management Solutions
Your business can benefit from tomorrow’s technology today using the latest IT innovations,
proven software and browser functionality.
Globalisation and consolidation are key Business Rules Engine
business concepts that have been applied
The Business Rules Engine handles all data-
throughout the evolution of Frontier
related work on behalf of users, interfaces
Software’s technology platforms. We have
and databases, which means that all
introduced internet, intranet and browser
business logic resides securely in one
functionality, as well as Microsoft.NETTM
module, and in one location (the central
options for those requiring sophisticated
server). Running on WindowsTM, LinuxTM or
and reliable operation across distributed,
UNIX-based servers, the Business Rules
wide-area networks.
Engine consistently applies the business
The chris21 architecture allows you to share rules for all chris21 operations and ensures
the load of running applications across full security because users do not have A proven open database environment that
follows your IT strategy.
three components: the user interface, a direct access to resources on the server.
central server and relational database. This
Transaction Messaging provides a simple
dedicated, yet versatile topology provides
communication method with the Business
high reliability, speed and performance.
Rules Engine and facilitates Enterprise
Data processing, as well as the application
Application Integration (EAI) by interfacing
itself, operates from a central server –
with other applications, such as Business
freeing your desktop PC to run the user
Process Management (BPM), Identity
interface and / or our HR21: Employee &
Management, or any other customer
Manager Self Service web browser interface
infrastructure requirements. MQ SeriesTM,
(see corresponding datasheet).
BizTalkTM, SeeBeyondTM and web portals.
User interfaces
Flexible database options
Multiple user interfaces have been
Choose a database that meets your strategic
developed to meet your specific networking Diary events within our product range invoke an
direction. Options are:
needs (see corresponding datasheets for email.
full specifications): • SQL ServerTM, ORACLETM
• chris21 – a WindowsTM chris21 is an open platform offering true
client/server interface scalability. It can accommodate 1-1,000
users, while the database can hold
• chris21 with Internet Option – uses SSL
information on an unlimited number of
for secure internet access. In addition,
employees. Users are also able to migrate
Web ServicesTM are available as a module
their data seamlessly between these chris21
• ichris – uses the latest Microsoft.NETTM
database options at any time.
framework incorporating Smart ClientTM
and Web ServicesTM technology
• HR21 – a browser-based option
for employee self-service and
manager approvals
8

9. Define Markets? We don’t
Regardless of the size of your organisation, we’ll provide the optimum HR
and / or Payroll Management solution.
In a truly open environment, you can move Diary reminders • Active Data Dictionary – This feature is
your data seamlessly from one hardware / user-customisable via online design tools
Plan changes within your HR and Payroll
operating system to another. chris21 is for the creation of new fields, tables,
Management system with Frontier
compatible with standard operating systems forms and business rules.
Software’s diary reminders facility:
across a wide variety of hardware • Import tool – Migrate data from legacy
manufacturers. Interface with more than • You choose which changes create a diary
systems that use spreadsheet formats. Not
100 Financial Management Systems reminder
only can this tool be used to update the
(including OracleTM, SAPTM and • Messages to appear automatically on chris21 database, it also conforms to the
PeopleSoftTM) using accounting entries that screen at pre-determined dates legacy or existing system’s validation and
have been created within chris21. • Create diary entries with direct input audit rules.
into the calendar function within
User customisation tools ensure that the
Microsoft OutlookTM
scope of HR information stored on the
chris21 database is unlimited. A variety of Email Gateway
forms are provided to collect and manage
Automatic links with Microsoft ExchangeTM
data and you always have the flexibility
and other SMTP-compliant applications
to set the parameters to meet specific
provide an email gateway to your
business criteria:
entire organisation.
• Change field, screen or menu labels
Office automation
to correspond with your
organisation’s terminology chris21 mail-merge facilities via Microsoft
WordTM make it easy to extract data, update
• Create new screens, fields or menus
spreadsheets, produce graphical Data is seamlessly exported into ExcelTM for
• Add fields to existing screens
presentations and letters – such as salary graphical presentation.
• Hide unused fields
reviews, recruitment interviews, probation
And don’t forget that your customisation is letters and course registration details.
not affected by software upgrades.
Technology functions
Extensive online user guide
• Security – Logon authentication may be
A comprehensive, context-sensitive online controlled using LDAP (Lightweight
help facility tailored to your business Directory Access Protocol) with a
procedures, together with frequently asked Directory Service. Using LDAP-enabled
questions (FAQs), is provided. applications provides the benefit of Same
Sign-on (SSO). Single sign on is available
Guaranteed data security and audit
as an option.
A flexible security system allows you to
• Standards & Protocols – The main
control and monitor access to forms,
communications protocol for each An interface to 3rd party organisation charts
reports and data held within the database
interface is as follows: chris21 – TCP/IP, creates accurate and presentable charts.
at an individual, departmental and
ichris – web servcies, HR21
organisational level.
ver3 – HTTP/S.
A full audit trail is automatically created for • Scheduling – Reports and other long-
each database event – logging details of all running processes can be batched or scheduled
actions and guaranteeing data integrity. to run at particular dates and times.
9

10. Reporting and Business Intelligence
Create sophisticated reports from your HR and Payroll Management database.
Advanced management reporting facilities Standard reports save time Secure access
are vital business tools delivered by the
Frontier Software has been providing As with all Frontier Software solutions,
chris21 Report Designer.
leading-edge HR and Payroll Management security is paramount and Report Designer
User-friendly, efficient and flexible, with the solutions since 1983, and this is reflected in uses proven security mechanisms to ensure
Report Designer you can search the chris21 the extensive choice of more than 200 that the access rights you define are strictly
database and extract information in a report standard management report templates controlled.
layout of your choice. Building a report included with chris21:
Scheduling
really is as straightforward as answering • Turnover • Salary review
the following: Any reports produced within chris21 can be
• Age analysis • Leave liability scheduled for processing at a specific time
• What details do I want?
• Service analysis • Headcount and day of the week. Users can ensure
• How do I select employees?
• Terminations • Remuneration report outputs are ready for review by
• How do I want them sorted?
• New starters • Establishment management the moment they arrive on-site,
• How do I want them presented? while the appropriate output can be emailed
• Transfers • Organisation
Reports may be generated and viewed • Staff profile structures to any other required recipients. This
in Microsoft ExcelTM, WordTM or PDF, function provides a huge labour saving
• Leave planner • Absence analysis
on-screen, or as a hard-copy printout. when producing reports.
• Labour costs • Leave statement
Ad-hoc report generation
Any chris21 reports created by the ad-hoc Business intelligence at your fingertips
Report Designer can be tailored to meet chris21 Report Designer allows both graphic
your exact requirements. Unlimited and statistical data to be presented in
extraction, analysis and reporting on your ExcelTM – allowing data to be manipulated
HR and Payroll Management data means and analysed. And depending on your
that you can generate reports in the format database choice, external business
you require using information selected from intelligence software – such as WebFocusTM,
the chris21 database. Simply drag-and-drop CrystalTM, ImpromptuTM and Business
data fields into the report layout and create ObjectsTM – can also be utilised to provide
bespoke menus to suit your reporting further opportunities for full graphical, drill-
Xec21 provides instant graphs for a variety of
objectives. There are no boundaries to the down slice and dice analysis of your data, in Human Resource and Payroll topics.
scope, or number of reports you can create. whatever shape or form you require.
A flexible and open platform Executive Reporting (Xec21)
The Report Designer’s user interface can be Frontier Software’s optional Xec21: Executive
tailored to meet your specific requirements. Reporting Module (see corresponding
Your ‘frequently-used’ ad-hoc templates can datasheet) offers a cost-effective way to
be attached to a menu – an ideal way to launch your organisation into the world of
encourage managers to utilise this facility. business intelligence – without the
Users can also perform mathematical and traditional price tag.
logical operations on data fields and embed
results into their reports.
10

11. 11

12. “Commitment to
customer service is our
number-one priority”
Michael Howard - Founder, Frontier Software
CGAUK/05/07/110
www.frontiersoftware.com