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solving for x
a solution to the healthcare conundrum?
wayne pan, md
Gottfried Wilhelm Leibniz
disclaimer
This presentation is intended for discussion
purposes only and does not replace independent
professional judgment. Statements of fact and
opinions expressed are those of the presenter
individually, and are not the opinion or position of
any of the current or former companies
associated with the presenter. The accuracy,
completeness or reliability of the information
provided herein is solely the responsibility of the
presenter.
background“The Return of Rip Van Winkle” 

John Quidor (1849)
http://www.pgpf.org/infographic/infographic-us-healthcare-spending
http://www.pgpf.org/infographic/infographic-us-healthcare-spending
Source: Kaiser Family Foundation analysis of National Health Expenditure (NHE) data from
Centers for Medicare and Medicaid Services, Office of the Actuary, National Health Statistics Group
Source: Kaiser Family Foundation analysis of National Health Expenditure (NHE) data from
Centers for Medicare and Medicaid Services, Office of the Actuary, National Health Statistics Group
Source: Kaiser Family Foundation analysis of National Health Expenditure (NHE) data from
Centers for Medicare and Medicaid Services, Office of the Actuary, National Health Statistics Group
Source: Kaiser Family Foundation analysis of data from OECD (2016), “OECD Health Data: Health
expenditure and financing: Health expenditure indicators”, OECD Health Statistics (database)
(Accessed on December 19, 2016)
Source: Kaiser Family Foundation analysis of National Health Expenditure (NHE) data from
Centers for Medicare and Medicaid Services, Office of the Actuary, National Health Statistics Group
Source: Kaiser Family Foundation analysis of National Health Expenditure (NHE) data from
Centers for Medicare and Medicaid Services, Office of the Actuary, National Health Statistics Group
Source: Kaiser Family Foundation analysis of National Health Expenditure (NHE) data from
Centers for Medicare and Medicaid Services, Office of the Actuary, National Health Statistics Group
https://andireiss.wordpress.com/ok-now-what-cartoon/
how did we get here?here
Paul B. Batalden, MD
Founding Chairman of the Board and Senior Fellow
Institute for Healthcare Improvement (IHI)
EVERY SYSTEM
IS PERFECTLYTO GET
THE
RESULTS IT GETS
DESIGNED
as a result of FFS
providers figured out a way to maximize reimbursement
fee-for-service reimbursement model
provider
#1
provider
#2
provider
#3
provider
#4
provider
#5
provider
#6
quality
provider
#1
provider
#2
provider
#3
provider
#4
provider
#5
provider
#6
fee-for-service reimbursement modelquality
provider
#1
provider
#2
provider
#3
provider
#4
provider
#5
provider
#6
same payment regardless of quality
fee-for-service reimbursement modelquality
10X
provider
#1
provider
#2
provider
#3
provider
#4
provider
#5
provider
#6
fee-for-service reimbursement modelquality
provider
#1
provider
#2
provider
#3
provider
#4
provider
#5
provider
#6
fee-for-service reimbursement model
10X
quality
provider
#1
provider
#2
provider
#3
provider
#4
provider
#5
provider
#6
fee-for-service reimbursement model
10X
volume
driven
health
care
quality
payers had a difficult time controlling costs
total healthcare spend per capita
spendingpercapitaUS$at2000PPPrates 7000
5250
3500
1750
1970 1980 1990 2000 2010
0
and ensuring that highqualityofcarewas actually being delivered
colorectal cancer screening modality trends in
adults ages 50-75, United States, 2000-2008
any exam
colonoscopy
home FOBT
sigmoidoscopy
2000 2003 2005 2008
percentage
10
20
30
0
40
50
60
and ensuring that highqualityofcarewas actually being delivered
colorectal cancer screening modality trends in
adults ages 50-75, United States, 2000-2008
any exam
colonoscopy
home FOBT
sigmoidoscopy
2000 2003 2005 2008
percentage
10
20
30
0
40
50
60
utilization management, high deductibles/co-pays,
narrow benefits, narrow networks
MarketWatch
Taking Stock Of Pay-For-Performance: A Candid
Assessment From The Front Lines
Data from the nation’s largest P4P program show some positive
changes but no breakthrough improvements in the quality of care.
by Cheryl L. Damberg, Kristiana Raube, Stephanie S. Teleki, and Erin
dela Cruz
ABSTRACT: Pay-for-performance (P4P) has been widely adopted, but it remains unclear
how providers are responding and whether results are meeting expectations. Physician or-
ganizations involved in the California Integrated Healthcare Association’s (IHA) P4P pro-
gram reported having increased physician-level performance feedback and accountability,
speeded up information technology adoption, and sharpened their organizational focus
and support for improvement in response to P4P; however, after three years of investment,
these changes had not translated into breakthrough quality improvements. Continued mon-
itoring is required to determine whether early investments made by physician organizations
provide a basis for greater improvements in the future. [Health Affairs 28, no. 2 (2009):
517–525; 10.1377/hlthaff.28.2.517]
P
ay-for-performance is being de-
ployed at all levels of the U.S. health
system to stimulate improvements in
health care, little is known about what behav-
ior changes have occurred as a result of P4P
and whether the changes made by providers
pay for performance bonus programs barely scratched the
surface with respect to either improving quality or reducing costs
so whydoesn’t this work?
not enough moneyin bonus program to affect behavior
bonuses not paid timely
too much effortto collect “quality data”
smallsample sizes
need for risk adjustment
quality measurement dictated by payers
is it actually measuring qualityof the provider?
patients have to follow-throughon the
provider’s care recommendations
patients don’t have skin in the game
quality scores generally defined by planand LOB,
not at the whole practice level
even with higher quality, it doesn’t seem to reduce costs
at least in the short run
wait a minute…
what is the real purposefor measuring quality?
to move away from fee-for-servicemodel
to a pay-for-valuemodel
to enable value-based purchasing
value-based purchasing model
provider
#1
provider
#2
provider
#3
provider
#4
provider
#5
provider
#6
quality
quality value-based purchasing model
provider
#1
provider
#2
provider
#3
provider
#4
provider
#5
provider
#6
how do you measure quality?
quality value-based purchasing model
provider
#1
provider
#2
provider
#3
provider
#4
provider
#5
provider
#6
how do you measure quality?
quality
HEDIS / MACRA / MIPS
value-based purchasing model
provider
#1
provider
#2
provider
#3
provider
#4
provider
#5
provider
#6
USS FFS
how do you define “value”in healthcare?
adapted from IHI Triple Aim
improvepopulationhealth
lowerpercapitacostofcare
improve healthcare experience
the
triple
aim
triple aimvalue =
so how do you set up a payment systemto drive value?
instead of the bank model that is fee-for-service
we move to a model where we’re all in the same boat
providers taking on risk
providers taking on risk
aligning providers/payers and patients and driving value
value =
clinical outcomes
cost
this new payment model will demand
a new wayof delivering healthcare services
because our “system” of silos won’t be able to deliver
value to the patient (and the ultimate payer)
welcome to accountable care
perspective
what makes this approach different?
by aligning incentives, and having providers take on risk
it removes economic barriersto
changing the delivery model
it also broadens the perspective of providers to manage at the
population level, instead of just at the individual level
giving providers a reason to adopt a “systems” approach
will help create a more sustainabledelivery model
philosophy
instead of volume
we need to think value
we need to think value
what existing business modelsfocus on value?
investment banks
what if we looked at healthcare from an investmentperspective?
for investors, it’s all about
allocating resourcesto grow assets
getting the highest ROI
healthcare should be no different
let’s look at the populationthat providers are managing
using a forest as a metaphor
lush forest
using a forest as a metaphor
lush forest forest fire
using a forest as a metaphor
lush forest forest fire burnt forest
using a forest as a metaphor
wellness chronic disease palliative care
using a forest as a metaphor
wellness chronic disease palliative care
this is where the majority of
“healthcare” resources
is focused
wellness chronic disease palliative care
from a system perspective, we’re not allocating enough
resources to wellness and palliative care
wellness chronic disease palliative care
from a system perspective, we’re not allocating enough
resources to wellness and palliative care
but it’s also about managing risks
notall healthcare assets are equal
what risksshould we be managing?
patient risk + provider risk + benefit risk health expense
patientrisk
patient behaviors
patient genomics/proteomics
patient environment
patient social determinants
Asthma
Hyper-
Cholesterolemia
Heart Disease
Chronic Kidney
Disease
Stroke Hypertension
Sleep
Health
Insurance
patient risk + provider risk + benefit risk health expense
providerrisk
provider behaviors
provider knowledge base
provider environment
patient risk + provider risk + benefit risk health expense
patient-provider
interaction risk
patient-provider interactionrisk
patient risk + provider risk + benefit risk health expense
benefitrisk
covered benefits
premiums
co-pays
network
patient risk + provider risk + benefit risk health expense
patient-benefit
interaction risk
patient-benefit interactionrisk
patient risk + provider risk + benefit risk health expense
patient risk + provider risk + benefit risk health expense
is this an actionable healthcare equation?
so what does this all mean, on a practical level?
execution
Old
Perspective
Short-Term
Provider-Centric
Individual Patient
Volume
Pay-For-Performance
Uniform Assets
new
long-term
patient-centric
population management
value
shared savings/risk models
system-level focus
risk adjustment
vs.Old
Short-Term
Provider-Centric
Individual Patient
Volume
Pay-For-Performance
Uniform Assets
Perspective
Old
Philosophy
Contracting
Data-Challenged
Practice Variation
Volume
new
self-management
data-driven
standards of care
value
vs.Old
Philosophy
Contracting
Data-Challenged
Practice Variation
Volume
Old
Fee-For-Service
Siloed Care
Minimize Costs
Reactive
Quality Reporting
Provider-Focused
Episodic
Execution
new
total cost of care/risk-bearing
care continuum
maximize ROI/manage risks
proactive
quality improvement
provider- & patient-focused
continuous/personalized
vs.Old
Fee-For-Service
Siloed Care
Minimize Costs
Reactive
Quality Reporting
Provider-Focused
Episodic
Execution
transitions
from S. Basu et al., High Levels Of Capitation Payments Needed To Shift Primary Care Toward 

Proactive Team and Nonvisit Care, Health Affairs 36(9):1599-1605 (2017)
patient responsibility
how can we integrate patient responsibility
into the equation fairly?
BEHAVIOR
Medical
FICO score?
Care Plan
Compliance
Provider Visit
Compliance
Network
Adherence
Lifestyle
Behaviors
ER
Utilization
co-pays for drugs
patients
purchaserspatients
payers purchaserspatients
providers
payers purchaserspatients
providers
payers purchaserspatients
pharma
providers
payers purchaserspatients
pharma others
providers
payers purchaserspatients
pharma
providers
payers purchasers
patients
pharma
healthcare1.0
providers
payers purchasers
patients
pharma
healthcare1.0
RISK
providers
payers purchaserspatients
pharma
healthcare2.0
RISK RISK
providers
payers purchaserspatients
pharma
healthcare3.0
RISK RISK
RISK
providers
payers purchaserspatients
pharma
healthcare4.0
RISK
RISK
RISK?
RISK
moving from
maximizing
the pill
to
maximizing
total
benefit
To summarize, big pharma needs to rethink its
role and broaden it conception of innovation to
products beyond the chemical compound to adapt
to the changing needs of their customers. In other
words, companies should move from maximizing the
pill to maximizing total benefit, in which the chemi-
cal compound is one contributor. Those innovations,
which we call medicines as a service, should address
the true needs of patients and payers as the custom-
ers and support sustainable commercial models. It
should be kept in mind, however, that the attrac-
tiveness of such models will differ across companies
because of differences in product line-up, geographic
reach, internal capabilities, and cost structure.
Importantly, companies will have to have the trust
of stakeholders in a given market and the ability to
engage them effectively in order to deploy service-
based models successfully.
accountable
treatment
organization
(ATO)
An advanced risk-sharing model could offer
overall medication management for entire patient
populations on a per-patient fee basis. The fee would
reflect expected drug treatment cost based on patient
characteristics, as well as expected cost of care for
defined exacerbations, such as hospital admissions for
uncontrolled hypertension. Thus, the pharmaceuti-
cal company would assume financial risk and can
reap rewards, if it manages drug therapy for a patient
well, and lose money otherwise. This entity, which
could be called an Accountable Treatment Organiza-
tion (ATO) could partner directly with an ACO to
agree on a formulary and treatment algorithms, and
thus cut out intermediaries, such as distributors and
PBMs. The attraction of this particular model is that
it aligns the commercial interest of manufacturers
in increasing sales with the policy goal of optimiz-
ing patient care.
a
biosimilar
strategy?
It also encourages the rational use of later-
generation originator (e.g., innovator) drugs with
improved tolerability and potency for patients
with conditions that cannot be controlled with
generics or who experience side effects because
companies would be able to benefit from sales of
generics (e.g., biosimilars) as well. Part of rational
use could be genetic testing to identify patients
whose molecular or genetic disease dependencies
makes them likely to benefit from a given drug
or who cannot tolerate a given drug.
true measurement of healthcare quality
START
HERE
ALIGNMENT
ALIGNMENT
VALUE-BASED CONTRACTING
ALIGNMENT
VALUE-BASED CONTRACTING
COMPENSATION
ALIGNMENT
VALUE-BASED CONTRACTING
CULTURE
COMPENSATION
adapted from IHI Triple Aim
improvepopulationhealth
lowerpercapitacostofcare
improve healthcare experience
the
triple
aim
patient risk + provider risk + benefit risk health expense
solve for x?
ax1 bx2 cx3 y+ + =
isn’t this what we all want?
q&a&d
thankyou
thankyou
wtp94015@gmail.com

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