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theRightCareInitiative


                          what
               patient-centered
              care means to me
              Wayne Pan, MD, MBA
             Santa Clara County IPA
patientcenteredness
patientcenteredness
patientascostdriver
patientbehavior
patientperspective
insanity:
 doing the
     same
thing over
  and over
       and
expecting
 different
    results
behavior
bjfogg, phd
   stanford
design
rogermartin
rotman, toronto
designbehaviors
from: Jeanne Liedtka and Tim Ogilvie, Designing for Growth (2011)
hosspital
discharge
                 IPA
               onsite
                           hospitalist    hospitalist     Rx     discharge
                                                                instructions

                case
 planner      manager



      hospitalist
                             Rx
                                            discharge
                                           instructions     family




      patient              patient        patient           patient




                                         outpatient
 discharge              medication       physician        discharge
 planning               reconciliation   follow-up




            thepatientjourney
hosspital
discharge
                 IPA
               onsite
                           hospitalist    hospitalist     Rx     discharge
                                                                instructions

                case
 planner      manager



      hospitalist
                             Rx
                                            discharge
                                           instructions     family




      patient              patient        patient           patient




                                         outpatient
 discharge              medication       physician        discharge
 planning               reconciliation   follow-up




            thepatientjourney
hosspital
discharge
                 IPA
               onsite
                           hospitalist    hospitalist     Rx     discharge
                                                                instructions

                case
 planner      manager



      hospitalist
                             Rx
                                            discharge
                                           instructions     family




      patient              patient        patient           patient




                                         outpatient
 discharge              medication       physician        discharge
 planning               reconciliation   follow-up




            thepatientjourney
from: Jeanne Liedtka and Tim Ogilvie, Designing for Growth (2011)
think
brainstorm
hosspital
discharge
                 IPA
               onsite
                           hospitalist    hospitalist     Rx     discharge
                                                                instructions

                case
 planner      manager



      hospitalist
                             Rx
                                            discharge
                                           instructions     family




      patient              patient        patient           patient




                                         outpatient
 discharge              medication       physician        discharge
 planning               reconciliation   follow-up




            thepatientjourney
hosspital
discharge
                 IPA
               onsite
                           pharmacist     hospitalist     Rx     discharge
                                                                instructions

                case
 planner      manager



      hospitalist
                             Rx
                                            discharge
                                           instructions     family




      patient              patient        patient           patient




                                         outpatient
 discharge              medication       physician        discharge
 planning               reconciliation   follow-up




            thepatientjourney
put hot triggers
 in the path of
motivated people
                             BJ Fogg, PhD
      Director, Persuasive Technology Lab
                        Stanford University
Santa Clara County IPA (SCCIPA)
Medication Reconciliation Pilot Project
     How to find the medication list for patients using AccessExpress

1.   Go to the PPMSI AccessExpress provider portal
     (http://ppmsi.com/accessexpress.html):




2.   Select Santa Clara County IPA:




3.   Enter USER NAME and PASSWORD, click on “SUBMIT”:
Your   SCCIPA doctor wants to help you with
your medications, after you leave the hospital.
                                      Michael Lam, RPh
                                      pharmacist

                                      Samaritan Medical
                                      Center Pharmacy
                                      2505 Samaritan Drive
                                      San Jose, CA
                                      (408) 356-7111

Please visit the Samaritan Medical Center Pharmacy to pick up
your new prescriptions and have a pharmacist review your
medications with you.
                                                          SCCIPA
                                            A Pacific Partners Medical Group
from: Jeanne Liedtka and Tim Ogilvie, Designing for Growth (2011)
it’saboutthepatient
thankyou
wayne.pan@thrasys.com

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Right Care Initiative presentation 1OCT12

  • 1. theRightCareInitiative what patient-centered care means to me Wayne Pan, MD, MBA Santa Clara County IPA
  • 4.
  • 5.
  • 9. insanity: doing the same thing over and over and expecting different results
  • 10.
  • 12. bjfogg, phd stanford
  • 13.
  • 17. from: Jeanne Liedtka and Tim Ogilvie, Designing for Growth (2011)
  • 18. hosspital discharge IPA onsite hospitalist hospitalist Rx discharge instructions case planner manager hospitalist Rx discharge instructions family patient patient patient patient outpatient discharge medication physician discharge planning reconciliation follow-up thepatientjourney
  • 19. hosspital discharge IPA onsite hospitalist hospitalist Rx discharge instructions case planner manager hospitalist Rx discharge instructions family patient patient patient patient outpatient discharge medication physician discharge planning reconciliation follow-up thepatientjourney
  • 20. hosspital discharge IPA onsite hospitalist hospitalist Rx discharge instructions case planner manager hospitalist Rx discharge instructions family patient patient patient patient outpatient discharge medication physician discharge planning reconciliation follow-up thepatientjourney
  • 21. from: Jeanne Liedtka and Tim Ogilvie, Designing for Growth (2011)
  • 23.
  • 24. hosspital discharge IPA onsite hospitalist hospitalist Rx discharge instructions case planner manager hospitalist Rx discharge instructions family patient patient patient patient outpatient discharge medication physician discharge planning reconciliation follow-up thepatientjourney
  • 25. hosspital discharge IPA onsite pharmacist hospitalist Rx discharge instructions case planner manager hospitalist Rx discharge instructions family patient patient patient patient outpatient discharge medication physician discharge planning reconciliation follow-up thepatientjourney
  • 26. put hot triggers in the path of motivated people BJ Fogg, PhD Director, Persuasive Technology Lab Stanford University
  • 27.
  • 28.
  • 29.
  • 30. Santa Clara County IPA (SCCIPA) Medication Reconciliation Pilot Project How to find the medication list for patients using AccessExpress 1. Go to the PPMSI AccessExpress provider portal (http://ppmsi.com/accessexpress.html): 2. Select Santa Clara County IPA: 3. Enter USER NAME and PASSWORD, click on “SUBMIT”:
  • 31.
  • 32. Your SCCIPA doctor wants to help you with your medications, after you leave the hospital. Michael Lam, RPh pharmacist Samaritan Medical Center Pharmacy 2505 Samaritan Drive San Jose, CA (408) 356-7111 Please visit the Samaritan Medical Center Pharmacy to pick up your new prescriptions and have a pharmacist review your medications with you. SCCIPA A Pacific Partners Medical Group
  • 33. from: Jeanne Liedtka and Tim Ogilvie, Designing for Growth (2011)
  • 34.