This document provides an overview and summary of Sokha Roth Hotel & Spa in Cambodia. It includes information about the hotel's profile, facilities, room types, rates, and policies. The 57-room hotel has deluxe rooms, family rooms, a restaurant, bar, lounge, outdoor and indoor pools, and fitness center. It also outlines the hotel's organization chart, work hours, rest days, complaint handling procedure, and what to do in case of a fire.

1. WELCOME
TO
SOKHA ROTH HOTEL 1

2. LEARNINGOBJECTIVE
After this session, participants will know:
The Hotel Profile
Hotel Product Knowledge
 Who Is who
 Hotel Policy
 Benefit Review
 Performance Review
 Other Resources
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3. THE HOTEL PROFILE
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4. FOUNDED
SOKHA ROTH HOTEL & SPA
Founder : Mr Saing Sophal
Founded : Mrs Lin Monroth
Architect :
Land Size : 43m X 87.50m = 3762 m2
Opening : August 1, 2014
Hotel Type : 4-Star Hotel
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5. Who Is Who
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6. ORGANIZATION CHART
SOKHA ROTH HOTEL
Mr Thanh Ro
General Manager
Mr Mout Sony
Finance Mgr
Mr Samnang
Human Recourse
Ms Tann Limang
Sales Exucutive
Ms Song Soling
Front Office Mgr
Mr Tao Savouen
Restaurant Mgr
Engineering Spa IT
Mr Chhorm Hong
HKM
Mr Mengkieng
Ex. Kitchen
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Mr Saing Sophal
Mrs Lin Monoroth

7. WHERE TO REACH US!
SOKHA ROTH HOTEL & SPA
St 66, Sala Kanseng Village, Svay Dangkum Commune,
Siem Reap, Kingdom of Cambodia
Tel: 063 968 867; Fax: 063 967 867
Email: info@sokharothhotel.com |Website: www.sokharothhotel.com
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8. Map
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9. 9
BUILDING CONFIGURATION
1. SOKHA ROTH Hotel
 There is a three- storey in this building
 Ground Floor – Surrounding garden, and Restaurant &
Bar, Receptionist, Lobby, Fitness Centre and 13 Guest
Room
 First Floor – 23 Guest rooms
 Second Floor – 21 Guest rooms

10. 10
SOKHAROTH HOTEL
GENERALDESCRIPTION
The ultimate comfort is reflected in
our Hotel designed Sokha Roth
Hotel comes with three-storey,
Consist of 57 guest Rooms and
Food & Beverage outlets such as
Restaurant, Bar and Lounge Deluxe
Room and Family Room.
Number
of Rooms
: 57
Room
features
:
All guest Rooms and Family are standard and
provided with: Bathroom – Air-conditioning, Private
Safe, Mini Bar, Cable Television Channel, Coffee,
Sugar, 2 water bottles and Green tea making
facilities.

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FAMILY ROOM
Our Family Room, 34sqm, Double
bed plus Single bed is equipped
with comfort & private fixture
bathroom, complemented by
facilities and amenities to cater
and leisure travelers.
Room
type
: Family
Number
of rooms
: 03
Room
features
: Air-conditioning, Coffee / Tea making facilities,
Private Bathroom, Balcony, Hot and 2 bottles water,
Mini-bar, Internet access, In-room safe, Cable TV
channels and Large writing desk.

12. 12
DELUXE ROOM
Our Deluxe Room, 31sqm,
provide nice view with private
balcony, fixture bathroom,
complemented by facilities and
amenities to cater for the
international business and
leisure travelers.
Room
type
: Deluxe Room
Number
of rooms
: 54
Room
features
: Air-conditioning, Coffee / Tea making facilities,
Private Bathroom, Balcony, Hot and cold water, Mini-bar,
Internet access, In-room safe, Cable TV channels
and Large writing desk.

13. 13
ROOM TARIFF
ALL RATE ARE IN USD
Room Type Public Rate
Selling Rate
Nett Rate
Promotion
Rate
Extra Bed
Deluxe Sgl/Twn City
View
USD 120 USD 75 USD 60 USD 20
Deluxe Sgl/Twn Pool
View
USD 140 USD 80 USD 65 USD 20
Deluxe Sgl/Dbl Pool
View
USD 140 USD 80 USD 65 USD 20
Deluxe Family USD 200 USD 140 USD 110 USD 20
Check in 2:00pm and Check out 12:00pm

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ROOM FEATURE
 Air-conditioning with individual remote control
 24-hour room service
 Twice-daily housekeeping service
 Making-up mirror
 Business desk
 In-room internet access (Wireless)
 In-room safe
 Bathrobes
 Bathtub
 Disposal slippers
 Hair dryer
 Cable TV channel
 Mini-bar
 Tea/Coffee making facilities
 Laundry and dry cleaning service
 Wake-up call

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GUEST SERVICES
 Business Centre
 Airport Limousine Service
 Concierge Service
 Car Parking
 Gardens and Pool View
 Restaurants and Lounge & Bar
 24 hours Room Service
 Laundry and Dry Cleaning Service
 Flower Arrangement
• Fitness Centre
 67 sqm Outdoor Swimming Pool
 120 sqm Indoor Swimming Pool

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RESTAURANT & BAR
picture
 Lobby
 Sokha Roth Lounge Bar
 Poolside
 Chhok Roth Restaurant

17. 17
THE CHHOK ROTH RESTAURANT
Opens daily
06:00 - 22:30
The restaurant is located
on the ground floor of
SOKHA ROTH HOTEL
and the front of
receptionist and the left
hand next to the
swimming pool.
The restaurant offers an innovative a la carte menu, European buffet
breakfast and theme buffets (upon request). The Cuisine blends and
local foods, creating an exciting dining experience

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FITNESS CENTRE
Located on the first floor with of TAB, next to the hotel
swimming pool.
Operation Hour
06:00 – 21:00

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HOTEL POOL
Open:
7:00 – 20:00
Depth: 1.80 m
Length: 18 m
Width: 8.70 m
Total Size: 150 m2
Serving freshly squeeze air & especial arts, based to
the west side building with quiet.

20. 20
GENERAL TERM

21. 21
WORKING HOURS
Being a service industry, Hotel provides 24 hours service. Staffs are
required to follow the working hour that determine by the
Management. Generally, the working hours are as follows:
CATEGORY WORKING HOURS
1.Administation Staff Monday – Saturday: 08am – 05pm
2. Front & Back House, Divided into three shifts and split shift:
a. Morning Shift
Started work 05:00am – 10:00am
 Finished work 02:00pm – 07:00pm
b. Afternoon Shift
Started work 12:00pm – 03:00pm
 Finished work 09:00pm – 12:00am
c. Night Shift
Started work 09:00pm – 11:00pm
 Finished work 06:00am – 08:00am

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REST DAY
All employees are entitled to a rest day per week. Should a
Public Holiday fall on a rest day, the following day thereafter
shall be substituted as the Public Holiday.
Category Rest Day
Administrative Staff Sunday
Front & Back Office Any day rostered by the immediate
Superior.

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HANDLINGCOMPLAINTS – 5 STEPS FORMULA
 Listen
Take Notes
Apologize
Take Action
 Follow up

24. 24
PROCEDURE IN CASE OF FIRE
If you discover a fire:
If the fire is first discovered, check the “Break-Glass” to activate
the fire alarm
Go to the nearest telephone, call to extension no. “O” and the
department concern.
Identify yourself by name and department.
Explain the exact location of the fire or smoke.
Describe the extend of the fire or smoke, if any.

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Any
Question?

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
Thank you for participation