WELCOME 
TO 
SOKHA ROTH HOTEL 1
LEARNINGOBJECTIVE 
After this session, participants will know: 
The Hotel Profile 
Hotel Product Knowledge 
 Who Is who 
 Hotel Policy 
 Benefit Review 
 Performance Review 
 Other Resources 
2
THE HOTEL PROFILE 
3
FOUNDED 
SOKHA ROTH HOTEL & SPA 
Founder : Mr Saing Sophal 
Founded : Mrs Lin Monroth 
Architect : 
Land Size : 43m X 87.50m = 3762 m2 
Opening : August 1, 2014 
Hotel Type : 4-Star Hotel 
4
Who Is Who 
5
ORGANIZATION CHART 
SOKHA ROTH HOTEL 
Mr Thanh Ro 
General Manager 
Mr Mout Sony 
Finance Mgr 
Mr Samnang 
Human Recourse 
Ms Tann Limang 
Sales Exucutive 
Ms Song Soling 
Front Office Mgr 
Mr Tao Savouen 
Restaurant Mgr 
Engineering Spa IT 
Mr Chhorm Hong 
HKM 
Mr Mengkieng 
Ex. Kitchen 
6 
Mr Saing Sophal 
Mrs Lin Monoroth
WHERE TO REACH US! 
SOKHA ROTH HOTEL & SPA 
St 66, Sala Kanseng Village, Svay Dangkum Commune, 
Siem Reap, Kingdom of Cambodia 
Tel: 063 968 867; Fax: 063 967 867 
Email: info@sokharothhotel.com |Website: www.sokharothhotel.com 
7
Map 
8
9 
BUILDING CONFIGURATION 
1. SOKHA ROTH Hotel 
 There is a three- storey in this building 
 Ground Floor – Surrounding garden, and Restaurant & 
Bar, Receptionist, Lobby, Fitness Centre and 13 Guest 
Room 
 First Floor – 23 Guest rooms 
 Second Floor – 21 Guest rooms
10 
SOKHAROTH HOTEL 
GENERALDESCRIPTION 
The ultimate comfort is reflected in 
our Hotel designed Sokha Roth 
Hotel comes with three-storey, 
Consist of 57 guest Rooms and 
Food & Beverage outlets such as 
Restaurant, Bar and Lounge Deluxe 
Room and Family Room. 
Number 
of Rooms 
: 57 
Room 
features 
: 
All guest Rooms and Family are standard and 
provided with: Bathroom – Air-conditioning, Private 
Safe, Mini Bar, Cable Television Channel, Coffee, 
Sugar, 2 water bottles and Green tea making 
facilities.
11 
FAMILY ROOM 
Our Family Room, 34sqm, Double 
bed plus Single bed is equipped 
with comfort & private fixture 
bathroom, complemented by 
facilities and amenities to cater 
and leisure travelers. 
Room 
type 
: Family 
Number 
of rooms 
: 03 
Room 
features 
: Air-conditioning, Coffee / Tea making facilities, 
Private Bathroom, Balcony, Hot and 2 bottles water, 
Mini-bar, Internet access, In-room safe, Cable TV 
channels and Large writing desk.
12 
DELUXE ROOM 
Our Deluxe Room, 31sqm, 
provide nice view with private 
balcony, fixture bathroom, 
complemented by facilities and 
amenities to cater for the 
international business and 
leisure travelers. 
Room 
type 
: Deluxe Room 
Number 
of rooms 
: 54 
Room 
features 
: Air-conditioning, Coffee / Tea making facilities, 
Private Bathroom, Balcony, Hot and cold water, Mini-bar, 
Internet access, In-room safe, Cable TV channels 
and Large writing desk.
13 
ROOM TARIFF 
ALL RATE ARE IN USD 
Room Type Public Rate 
Selling Rate 
Nett Rate 
Promotion 
Rate 
Extra Bed 
Deluxe Sgl/Twn City 
View 
USD 120 USD 75 USD 60 USD 20 
Deluxe Sgl/Twn Pool 
View 
USD 140 USD 80 USD 65 USD 20 
Deluxe Sgl/Dbl Pool 
View 
USD 140 USD 80 USD 65 USD 20 
Deluxe Family USD 200 USD 140 USD 110 USD 20 
Check in 2:00pm and Check out 12:00pm
14 
ROOM FEATURE 
 Air-conditioning with individual remote control 
 24-hour room service 
 Twice-daily housekeeping service 
 Making-up mirror 
 Business desk 
 In-room internet access (Wireless) 
 In-room safe 
 Bathrobes 
 Bathtub 
 Disposal slippers 
 Hair dryer 
 Cable TV channel 
 Mini-bar 
 Tea/Coffee making facilities 
 Laundry and dry cleaning service 
 Wake-up call
15 
GUEST SERVICES 
 Business Centre 
 Airport Limousine Service 
 Concierge Service 
 Car Parking 
 Gardens and Pool View 
 Restaurants and Lounge & Bar 
 24 hours Room Service 
 Laundry and Dry Cleaning Service 
 Flower Arrangement 
• Fitness Centre 
 67 sqm Outdoor Swimming Pool 
 120 sqm Indoor Swimming Pool
16 
RESTAURANT & BAR 
picture 
 Lobby 
 Sokha Roth Lounge Bar 
 Poolside 
 Chhok Roth Restaurant
17 
THE CHHOK ROTH RESTAURANT 
Opens daily 
06:00 - 22:30 
The restaurant is located 
on the ground floor of 
SOKHA ROTH HOTEL 
and the front of 
receptionist and the left 
hand next to the 
swimming pool. 
The restaurant offers an innovative a la carte menu, European buffet 
breakfast and theme buffets (upon request). The Cuisine blends and 
local foods, creating an exciting dining experience
18 
FITNESS CENTRE 
Located on the first floor with of TAB, next to the hotel 
swimming pool. 
Operation Hour 
06:00 – 21:00
19 
HOTEL POOL 
Open: 
7:00 – 20:00 
Depth: 1.80 m 
Length: 18 m 
Width: 8.70 m 
Total Size: 150 m2 
Serving freshly squeeze air & especial arts, based to 
the west side building with quiet.
20 
GENERAL TERM
21 
WORKING HOURS 
Being a service industry, Hotel provides 24 hours service. Staffs are 
required to follow the working hour that determine by the 
Management. Generally, the working hours are as follows: 
CATEGORY WORKING HOURS 
1.Administation Staff Monday – Saturday: 08am – 05pm 
2. Front & Back House, Divided into three shifts and split shift: 
a. Morning Shift 
Started work 05:00am – 10:00am 
 Finished work 02:00pm – 07:00pm 
b. Afternoon Shift 
Started work 12:00pm – 03:00pm 
 Finished work 09:00pm – 12:00am 
c. Night Shift 
Started work 09:00pm – 11:00pm 
 Finished work 06:00am – 08:00am
22 
REST DAY 
All employees are entitled to a rest day per week. Should a 
Public Holiday fall on a rest day, the following day thereafter 
shall be substituted as the Public Holiday. 
Category Rest Day 
Administrative Staff Sunday 
Front & Back Office Any day rostered by the immediate 
Superior.
23 
HANDLINGCOMPLAINTS – 5 STEPS FORMULA 
 Listen 
Take Notes 
Apologize 
Take Action 
 Follow up
24 
PROCEDURE IN CASE OF FIRE 
If you discover a fire: 
If the fire is first discovered, check the “Break-Glass” to activate 
the fire alarm 
Go to the nearest telephone, call to extension no. “O” and the 
department concern. 
Identify yourself by name and department. 
Explain the exact location of the fire or smoke. 
Describe the extend of the fire or smoke, if any.
25 
Any 
Question?
26 
 
Thank you for participation

Sokharoth hotel

  • 1.
    WELCOME TO SOKHAROTH HOTEL 1
  • 2.
    LEARNINGOBJECTIVE After thissession, participants will know: The Hotel Profile Hotel Product Knowledge  Who Is who  Hotel Policy  Benefit Review  Performance Review  Other Resources 2
  • 3.
  • 4.
    FOUNDED SOKHA ROTHHOTEL & SPA Founder : Mr Saing Sophal Founded : Mrs Lin Monroth Architect : Land Size : 43m X 87.50m = 3762 m2 Opening : August 1, 2014 Hotel Type : 4-Star Hotel 4
  • 5.
  • 6.
    ORGANIZATION CHART SOKHAROTH HOTEL Mr Thanh Ro General Manager Mr Mout Sony Finance Mgr Mr Samnang Human Recourse Ms Tann Limang Sales Exucutive Ms Song Soling Front Office Mgr Mr Tao Savouen Restaurant Mgr Engineering Spa IT Mr Chhorm Hong HKM Mr Mengkieng Ex. Kitchen 6 Mr Saing Sophal Mrs Lin Monoroth
  • 7.
    WHERE TO REACHUS! SOKHA ROTH HOTEL & SPA St 66, Sala Kanseng Village, Svay Dangkum Commune, Siem Reap, Kingdom of Cambodia Tel: 063 968 867; Fax: 063 967 867 Email: info@sokharothhotel.com |Website: www.sokharothhotel.com 7
  • 8.
  • 9.
    9 BUILDING CONFIGURATION 1. SOKHA ROTH Hotel  There is a three- storey in this building  Ground Floor – Surrounding garden, and Restaurant & Bar, Receptionist, Lobby, Fitness Centre and 13 Guest Room  First Floor – 23 Guest rooms  Second Floor – 21 Guest rooms
  • 10.
    10 SOKHAROTH HOTEL GENERALDESCRIPTION The ultimate comfort is reflected in our Hotel designed Sokha Roth Hotel comes with three-storey, Consist of 57 guest Rooms and Food & Beverage outlets such as Restaurant, Bar and Lounge Deluxe Room and Family Room. Number of Rooms : 57 Room features : All guest Rooms and Family are standard and provided with: Bathroom – Air-conditioning, Private Safe, Mini Bar, Cable Television Channel, Coffee, Sugar, 2 water bottles and Green tea making facilities.
  • 11.
    11 FAMILY ROOM Our Family Room, 34sqm, Double bed plus Single bed is equipped with comfort & private fixture bathroom, complemented by facilities and amenities to cater and leisure travelers. Room type : Family Number of rooms : 03 Room features : Air-conditioning, Coffee / Tea making facilities, Private Bathroom, Balcony, Hot and 2 bottles water, Mini-bar, Internet access, In-room safe, Cable TV channels and Large writing desk.
  • 12.
    12 DELUXE ROOM Our Deluxe Room, 31sqm, provide nice view with private balcony, fixture bathroom, complemented by facilities and amenities to cater for the international business and leisure travelers. Room type : Deluxe Room Number of rooms : 54 Room features : Air-conditioning, Coffee / Tea making facilities, Private Bathroom, Balcony, Hot and cold water, Mini-bar, Internet access, In-room safe, Cable TV channels and Large writing desk.
  • 13.
    13 ROOM TARIFF ALL RATE ARE IN USD Room Type Public Rate Selling Rate Nett Rate Promotion Rate Extra Bed Deluxe Sgl/Twn City View USD 120 USD 75 USD 60 USD 20 Deluxe Sgl/Twn Pool View USD 140 USD 80 USD 65 USD 20 Deluxe Sgl/Dbl Pool View USD 140 USD 80 USD 65 USD 20 Deluxe Family USD 200 USD 140 USD 110 USD 20 Check in 2:00pm and Check out 12:00pm
  • 14.
    14 ROOM FEATURE  Air-conditioning with individual remote control  24-hour room service  Twice-daily housekeeping service  Making-up mirror  Business desk  In-room internet access (Wireless)  In-room safe  Bathrobes  Bathtub  Disposal slippers  Hair dryer  Cable TV channel  Mini-bar  Tea/Coffee making facilities  Laundry and dry cleaning service  Wake-up call
  • 15.
    15 GUEST SERVICES  Business Centre  Airport Limousine Service  Concierge Service  Car Parking  Gardens and Pool View  Restaurants and Lounge & Bar  24 hours Room Service  Laundry and Dry Cleaning Service  Flower Arrangement • Fitness Centre  67 sqm Outdoor Swimming Pool  120 sqm Indoor Swimming Pool
  • 16.
    16 RESTAURANT &BAR picture  Lobby  Sokha Roth Lounge Bar  Poolside  Chhok Roth Restaurant
  • 17.
    17 THE CHHOKROTH RESTAURANT Opens daily 06:00 - 22:30 The restaurant is located on the ground floor of SOKHA ROTH HOTEL and the front of receptionist and the left hand next to the swimming pool. The restaurant offers an innovative a la carte menu, European buffet breakfast and theme buffets (upon request). The Cuisine blends and local foods, creating an exciting dining experience
  • 18.
    18 FITNESS CENTRE Located on the first floor with of TAB, next to the hotel swimming pool. Operation Hour 06:00 – 21:00
  • 19.
    19 HOTEL POOL Open: 7:00 – 20:00 Depth: 1.80 m Length: 18 m Width: 8.70 m Total Size: 150 m2 Serving freshly squeeze air & especial arts, based to the west side building with quiet.
  • 20.
  • 21.
    21 WORKING HOURS Being a service industry, Hotel provides 24 hours service. Staffs are required to follow the working hour that determine by the Management. Generally, the working hours are as follows: CATEGORY WORKING HOURS 1.Administation Staff Monday – Saturday: 08am – 05pm 2. Front & Back House, Divided into three shifts and split shift: a. Morning Shift Started work 05:00am – 10:00am  Finished work 02:00pm – 07:00pm b. Afternoon Shift Started work 12:00pm – 03:00pm  Finished work 09:00pm – 12:00am c. Night Shift Started work 09:00pm – 11:00pm  Finished work 06:00am – 08:00am
  • 22.
    22 REST DAY All employees are entitled to a rest day per week. Should a Public Holiday fall on a rest day, the following day thereafter shall be substituted as the Public Holiday. Category Rest Day Administrative Staff Sunday Front & Back Office Any day rostered by the immediate Superior.
  • 23.
    23 HANDLINGCOMPLAINTS –5 STEPS FORMULA  Listen Take Notes Apologize Take Action  Follow up
  • 24.
    24 PROCEDURE INCASE OF FIRE If you discover a fire: If the fire is first discovered, check the “Break-Glass” to activate the fire alarm Go to the nearest telephone, call to extension no. “O” and the department concern. Identify yourself by name and department. Explain the exact location of the fire or smoke. Describe the extend of the fire or smoke, if any.
  • 25.
  • 26.
    26  Thankyou for participation