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- 2. Evaluating Training Programs byDr. Donald Kirkpatrick Four Levels
- 3. 4. 3. 2. 1. Reaction Reaction What kindof reaction did you get from the participants? How do the participants feel about the program? (Customer Satisfaction) Evaluating Training Programs by Dr. Donald Kirkpatrick Four Levels
- 4. 4. 3. 2. Learning 1. Reaction Learning Towhat extent did the participants increase knowledge, improve skills, and/or change attitudes? (Pre & Post Testing) Evaluating Training Programs by Dr. Donald Kirkpatrick Four Levels
- 5. 4. 3. Behavior 2. Learning 1.Reaction Behavior To what extent did their job behavior change? (Observation) Evaluating Training Programs by Dr. Donald Kirkpatrick Four Levels
- 6. 4. Results 3. Behavior 2.Learning 1. Reaction Results What final results occurred? Tracking & Measuring (Quality, quantity, safety, sales, costs, profits, ROI) Evaluating Training Programs by Dr. Donald Kirkpatrick Four Levels
- 7. 4. Results 3. Behavior 2.Learning 1. Reaction Evaluating Training Programs by Dr. Donald Kirkpatrick Four Levels
- 8. Seminars andLectures Books and Magazines Night School Courses University Extension Courses What are the most common resources available today?
- 9. Retention Application Proven Results They are all good… …But they lack three things!
- 10. Increase Retention Increase Application Change Behavior Deliver Results Our Goal
- 11. We Use… Spaced Repetition ----------- MultiSensory Impact ----------- Goal Setting How does the LMI Program help us produce client results?
- 12. Controlled environmentfor meetings Facilitated classes vs. teaching or lecturing Selected participants Cost effective based on R.O.I. Our process is UNIQUE
- 13. Triangle of Communication Company FacilitatorParticipant LMI Facilitation System
- 14. Triangle of Communication Company FacilitatorParticipant Company communicates goals and objectives to LMI Representative/Facilitator and to the Participant LMI Facilitation System
- 15. Triangle of Communication LMIRepresentative/Facilitator communicates assignments to Participant and informs Company on assignments and progress of Participant Company Facilitator Participant LMI Facilitation System
- 16. Triangle of Communication Company FacilitatorParticipant Participant communicates and reviews weekly progress on assignments and goals to the Company and LMI Representative/Facilitator LMI Facilitation System
- 17. Triangle of Communication Company FacilitatorParticipant Everyone communicates with everyone else. Any adjustments or tuning toward the set goals can be made on a weekly basis. LMI Facilitation System
- 18. 1. Pre-course meetingswith Company Representative and Participant - Determine SMART goals - Agree on how results will be measured - Set up Triangle of Communication LMI Facilitation System
- 19. 2. Kick-off Meeting -Goals are reviewed - Each participant receives a program along with CDs - Review lesson and application assignments - Set 14 day goals LMI Facilitation System
- 20. 3. Bi-weekly classesfor 2 hours in length. Class limited to 15 people - Review 14 day goals - Review of lesson assignment - Review application assignment - Assign new lesson and application assignments - Set new 14 day goals LMI Facilitation System
- 21. 4. Mid-Course reviewmeeting with Company and Participant - Determine accomplishments - Ensure we are on track with goals - Determine what changes still need to be made - Future development discussions LMI Facilitation System
- 22. 5. Bi-weekly classesfor second half of course - Review 14 day goals - Review of lesson assignment - Review application assignment - Assign new lesson and application assignments - Set new 14 day goals - Final lesson - Graduation LMI Facilitation System
- 23. 6. End ofcourse review meeting with Company and Participant - Determine accomplishments - Review goals accomplished - Determine what changes still need to be made - Referrals LMI Facilitation System
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- 25. The LMI Marketing Systemgets Results