Product Knowledge

1. Product Knowledge

2. Evaluating Training Programs
by Dr. Donald Kirkpatrick
Four Levels

3. 4.
3.
2.
1. Reaction
Reaction
What kind of reaction did you get
from the participants?
How do the participants feel about
the program?
(Customer Satisfaction)
Evaluating Training Programs
by Dr. Donald Kirkpatrick
Four Levels

4. 4.
3.
2. Learning
1. Reaction
Learning
To what extent did the participants
increase knowledge, improve skills,
and/or change attitudes?
(Pre & Post Testing)
Evaluating Training Programs
by Dr. Donald Kirkpatrick
Four Levels

5. 4.
3. Behavior
2. Learning
1. Reaction
Behavior
To what extent did their job
behavior change?
(Observation)
Evaluating Training Programs
by Dr. Donald Kirkpatrick
Four Levels

6. 4. Results
3. Behavior
2. Learning
1. Reaction
Results
What final results occurred?
Tracking & Measuring
(Quality, quantity, safety, sales,
costs, profits, ROI)
Evaluating Training Programs
by Dr. Donald Kirkpatrick
Four Levels

7. 4. Results
3. Behavior
2. Learning
1. Reaction
Evaluating Training Programs
by Dr. Donald Kirkpatrick
Four Levels

8.  Seminars and Lectures
 Books and Magazines
 Night School Courses
 University Extension Courses
What are the most common resources
available today?

9.  Retention
 Application
 Proven Results
They are all good…
…But they lack three things!

10.  Increase Retention
 Increase Application
 Change Behavior
 Deliver Results
Our Goal

11. We Use…
Spaced Repetition
-----------
Multi Sensory Impact
-----------
Goal Setting
How does the LMI Program help us
produce client results?

12.  Controlled environment for meetings
 Facilitated classes vs. teaching
or lecturing
 Selected participants
 Cost effective based on R.O.I.
Our process is UNIQUE

13. Triangle of Communication
Company
Facilitator Participant
LMI Facilitation System

14. Triangle of Communication
Company
Facilitator Participant
Company communicates
goals and objectives to LMI
Representative/Facilitator
and to the Participant
LMI Facilitation System

15. Triangle of Communication
LMI Representative/Facilitator
communicates assignments to
Participant and informs
Company on assignments and
progress of Participant
Company
Facilitator Participant
LMI Facilitation System

16. Triangle of Communication
Company
Facilitator Participant
Participant communicates
and reviews weekly progress
on assignments and goals to
the Company and LMI
Representative/Facilitator
LMI Facilitation System

17. Triangle of Communication
Company
Facilitator Participant
Everyone
communicates with
everyone else.
Any adjustments or
tuning toward the
set goals can be
made on a weekly
basis.
LMI Facilitation System

18. 1. Pre-course meetings with Company
Representative and Participant
- Determine SMART goals
- Agree on how results will be measured
- Set up Triangle of Communication
LMI Facilitation System

19. 2. Kick-off Meeting
- Goals are reviewed
- Each participant receives a program
along with CDs
- Review lesson and application
assignments
- Set 14 day goals
LMI Facilitation System

20. 3. Bi-weekly classes for 2 hours in length.
Class limited to 15 people
- Review 14 day goals
- Review of lesson assignment
- Review application assignment
- Assign new lesson and application
assignments
- Set new 14 day goals
LMI Facilitation System

21. 4. Mid-Course review meeting with
Company and Participant
- Determine accomplishments
- Ensure we are on track with goals
- Determine what changes still need
to be made
- Future development discussions
LMI Facilitation System

22. 5. Bi-weekly classes for second half of
course
- Review 14 day goals
- Review of lesson assignment
- Review application assignment
- Assign new lesson and
application assignments
- Set new 14 day goals
- Final lesson - Graduation
LMI Facilitation System

23. 6. End of course review meeting with
Company and Participant
- Determine accomplishments
- Review goals accomplished
- Determine what changes still
need to be made
- Referrals
LMI Facilitation System

24. LMI Facilitation System
Review

25. The LMI Marketing
System gets Results