Regarding Housekeeping and Revenue collecting Out lets in house keeping department.Room Layout, Room aminities and Bathroom aminities proviede by the hotel to te guest.
Hyatt Regency Pune is one of the most renowned 5 star hotels in Pune and recipient of TripAdvisor's 2014 Certificate of Excellence.
The hotel is conveniently located on Nagar Road in close proximity to Pune’s Lohegaon International Airport. and to thecity’s entertainment areas of Koregaon Park and Kalyani Nagar.
Hyatt Regency Pune is the only hotel in Pune, which features a temperature controlled indoor swimming pool. On the property you will also find exclusive facilities like the Regency Club Lounge, the Arogya Spa, The Cafe all day restaurant, the La Terrazza - Italian Trattorial & Lounge, the Gourmet Avenue for savouries & desserts and the Single Malt & Co. bar and lounge.
Regarding Housekeeping and Revenue collecting Out lets in house keeping department.Room Layout, Room aminities and Bathroom aminities proviede by the hotel to te guest.
Hyatt Regency Pune is one of the most renowned 5 star hotels in Pune and recipient of TripAdvisor's 2014 Certificate of Excellence.
The hotel is conveniently located on Nagar Road in close proximity to Pune’s Lohegaon International Airport. and to thecity’s entertainment areas of Koregaon Park and Kalyani Nagar.
Hyatt Regency Pune is the only hotel in Pune, which features a temperature controlled indoor swimming pool. On the property you will also find exclusive facilities like the Regency Club Lounge, the Arogya Spa, The Cafe all day restaurant, the La Terrazza - Italian Trattorial & Lounge, the Gourmet Avenue for savouries & desserts and the Single Malt & Co. bar and lounge.
Segmentation of marriott hotels, different levels of product, products and services of Marriott hotels, reward programs of Marriott and about how they retain their customers.
this slide gives the details of hotel lobby, the functions of the lobby and the various designs of the lobby. the various racks, equipments and machines kept in the lobby and used for front office department
Marriott International, Inc. is an American diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities. Founded by J. Willard Marriott, the company is now led by President and Chief Executive Officer Arne Sorenson. Today, Marriott International has more than 3,800 properties in over 74 countries and territories around the world.
Segmentation of marriott hotels, different levels of product, products and services of Marriott hotels, reward programs of Marriott and about how they retain their customers.
this slide gives the details of hotel lobby, the functions of the lobby and the various designs of the lobby. the various racks, equipments and machines kept in the lobby and used for front office department
Marriott International, Inc. is an American diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities. Founded by J. Willard Marriott, the company is now led by President and Chief Executive Officer Arne Sorenson. Today, Marriott International has more than 3,800 properties in over 74 countries and territories around the world.
JW Marriott Bengaluru partnered with MindShift Interactive in order to amplify their association with World On A Plate as
the Official Hospitality Partners. World On A Plate is India’s first ever food festival. The event revolved around the 3 MasterChef's visiting Bengaluru for a culinary journey, which included a MasterClass, tete-a-tete sessions and VIP brunch. The aim of the campaign was to highlight JW Marriott Bengaluru as the official hospitality partner for the Food Carnival. A digital story was told through
engaging content online and live coverage across Twitter, Instagram and Facebook which captured the MasterChef judges through interviews, boomerang's and interesting influencer-curated content.
JW Marriott Mumbai Sahar - Gold Rated Green BuildingDanfoss India
A five-star luxury hotel, located in the vibrant location and accessible to the airport, JW Marriott Mumbai Sahar is known for its amenities, intelligently designed hotel rooms, and first-rate service. The project has been certified as Gold rated Green Building by IGBC.
Marriott’s sustainability strategy supports business and reaches beyond the doors of hotels to preserve and protect the planet and its resources. Focus is on reducing the carbon footprint, constructing more sustainable buildings, making supply chain more environmentally conscious and supporting innovative conservation initiatives. JW Marriot was one of the top 10 shortlisted finalists for ACREX Hall of Fame powered by Danfoss.
Sustainable Practices
• VFD driven equipment including chillers, pumps, cooling towers, AHUs, heat recovery fans, ventilation fans
• Indoor air quality sensors in public areas
• Usage of low VOC material
• Highly efficient fans (68 to 80% efficient) for AHUs and ventilation system
• Heat pipes/heat recovery wheels for AHUs having high occupancy load
Industrial Exposure Training Report On Taj Palace Hotel
Industrial Exposure Training Report - Taj Palace Hotel, Industrial Exposure Training Report, Taj Palace Hotel, Masala Art, Blue Ginger, Orient Express, Blue Bar, In Room Dining, Amenity Cell, Banquets, Darbar, Jahanara, Roshnara, Mumtaz, Noor Nausheen, Oval, Rosewood, Garde Manger, Butchery, Continental Kitchen, Indian Kitchen, Bakery, Front Office, Bell Desk, Travel Desk, Time Office, Reservation, Concierge, Tea Lounge, Kafe Fontana, Butler Service, New Delhi, 5 Star Hotel, Taj, IHCL, Indian Hotels Company Limited
The opportunity to explore how a company uses the Capital Asset Pricing Model (CAPM) to compute the cost of capital for each of its divisions. The use of Weighted Average Cost of Capital (WACC) formula and the mechanics of applying it are stressed.
The company was established upon purchase of the Hyatt House, at Los Angeles International Airport dated 27th September 1957. Owner of the Hyatt were entrepreneurs, Hyatt Von Dehn and Jack D.Crouch. Later, Von Dehn decided to get out of the hotel business. His share was sold to the hotel Jay Pritzker. Jay’s younger brother Donald Pritzer, undertaken the responsbility of hotel operation and acquired motels and hotels. Under Donald’s leadership, Hyatt Corporation became the greatest growing chain of hotels in the United States until his death in the year 1972. Hyatt is a global corporation with broadly recognised, industry. Mission of the hotel is to provide benchmark services by creating a difference. Hyatt key properties by region includes North America, Europe/Middle East/Africa, Latin America, Asia Pacific, Southwest Asia.
484 CHAPTER 13 ! Human Resources Planning for Global Expans.docxgilbertkpeters11344
484 CHAPTER 13 ! Human Resources: Planning for Global Expansion
FOR YOUR CONSIDERATION
1. Would you be interested in an expatriate management position in the hospi-
tality industry? Why or why not?
2. If possible, interview a hospitality manager with expatriate experience (ask
local managers or faculty members for referrals). Ask the following
questions:
a. What were the main reasons that you accepted the assignment?
b. How did you prepare for the assignment?
c. What, if any, surprises arose as you managed the operation?
d. What is your advice for someone considering an expatriate management
position?
3. Do you think that managing employees with diverse cultural backgrounds in
the United States is helpful experience for someone planning to be an expatri-
ate manager? Why or why not?
4. Would business or personal living adjustments be the most difficult if you
assumed an expatriate position? Why?
CASE STUDY: HUMAN RESOURCES MANAGEMENT IN ACTION
Rio Grand Services Management operates contracted food services for about
25 relatively small healthcare facilities throughout south Texas. Recently, com-
pany officials have been approached by two government - operated hospitals in
Mexico about the possibility of managing their facility ’ s foodservice depart-
ments. Company officials had also met with several representatives of small
hospitals from Central American countries who had similar interests. Rio Grand
Services officials thought they might have discovered a market niche that was
not being served by large contract management organizations.
Mode of entry
Subsidiaries
Joint venture
Multinational (organization)
Transnational (organization)
Culture
Organizational culture
Sociocultural
Country cluster
Cultural intelligence
Exchange rate
Inflation
Culture shock
Cross-cultural adaptability
Reverse culture shock
HUMAN RESOURCES TERMS
The following terms were defined in this chapter:
c13.indd 484c13.indd 484 12/14/07 12:11:42 PM12/14/07 12:11:42 PM
d
CHAPTER THIRTEEN
Human Resources: Planning
for Global Expansion *
CHAPTER OUTLINE
The Global Imperative: Why Hospitality Companies Expand Internationally
Stages of Global Expansion
Globalization and Effective Human Resources Management
Cultural Factors Impact International Operations
Cultural Concerns Are Important
Cultural Dimensions Impact Hospitality Operations
Focus on International Assignments
Background
Selection Issues
Preparation Activities
On - Job Concerns
After - Assignment Follow - up
Managing Employees During Global Assignments
Use Locals or Expatriates?
Basic Concerns Are Important
Details! Details!
Human Resources Terms
For Your Consideration
Case Study: Human Resources Management in Action
Internet Activities
Endnotes
CHAPTER LEARNING OBJECTIVES
As a.
Everything that goes on in the hotel Estimated time .docxSANSKAR20
Everything that goes on in the hotel
Estimated time to become a GM = 10 years
Must possess
1. Motivator for independent action
2. Sense of fairness & honestly
3. Empathy for people
4. Good work ethic
5. Good Memory
6. Good Concentration
7. Ability to Analyze Oneself
8. How One Handles Unexpected Situations
Planning
Organizing
Directing
Controlling
S
H
O
R
T
T
E
R
M
L
O
N
G
T
E
R
M
Day to day operational issues for
delivering quality service
Controlling costs and revenue
Produce positive short term results
i.e. overbooking problem needing
immediate attention
Previous experience is vital to providing
solutions
Community involvement
Changing needs of community & market
place
Scheduling and funding of new expenditures
Capital projects
Organizational stability
Budgets
HR development programs/identify talent
Developed and used by the Japanese
Based on benchmarking
Gives employees control
Based on trust and pride
Hierarchy of control processes upwards: Worker
participation
I. Workforce
II. Automation
III. Managers
IV. Upper management
GM must ensure employees have tools to
succeed = knowledge, tools, empowerment
Hilton uses “Toolbox Recovery”
The 7 Habits of Highly
Effective People
By: Stephen Covey
The One Minute
Manager Meets the
Monkey
By:
L
Empathetic listening
Looking thru rose colored
glasses
Listening w/ears, eyes,
heart
Distractions telephone call
Interruptions you or others
Text messages
A negative word railroads
the entire message
Posture
Eye contact
Who Moved My Cheese
By:
Effective & empathetic
listening takes time &
practice
An active skill requiring
your full participation
A good listener takes
notes, asks questions,
attentive to content said
Doesn’t dwell on
emotionally charged
words
I. Inspired by more individual responsibility
II. Consists of work groups line staff w/one facilitator
III. Simple language used
IV. No such thing as a bad idea
V. Calls for action
VI. Evaluation/summaries
VII. Understand resistance to change is a major barrier to
effective communication
VIII. Preparation, participation, support and negotiation
help to minimize resistance to change
I. Example: my recent culinary meeting
II. Steps I took knowing resistance to change is a threat
Participating in the process
increases their comfort level
and commitment
Support is needed by
listening to their needs
Provide them with the
training needed
Going to bat for them
Service is the cornerstone
of the hotel industry
“A performance culture is
an atmosphere in which
service employees have
the tr ...
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4. About Marriott
Marriott International, Inc. is an
American multinational hospitality company that manages
and franchises a broad portfolio of hotels and related lodging
facilities.
Founded by J. Willard Marriott in 1927, the company is now
led by his son, Executive Chairman Bill Marriott and
President and Chief Executive Officer Arne Sorenson.
Marriott International, headquartered in Bethesda,
Maryland in the Washington, DC metropolitan area, has
more than 5700 properties in over 110 countries.
Territories around the world, over 1.2 million rooms (as of
September 23 2016).
Wikipidia
5. About JW Marriott
JW Marriott Started in 13 July 2011 and 2 hotel in India of
Marriott
6.
7. Some facilities
Five-star luxury hotel features 164 spacious guest rooms and
suites in the heart of Chandigarh, spa , 2 meeting rooms, a
premier wedding hall venue in Chandigarh.
24-hour room service and complimentary bottled water and
connected in Chandigarh with high-speed Internet access and
international satellite cable.
Other amenities include iPod docks with stereos, daily
newspaper delivery, and 42-inch plasma TVs.
Book 10 or more rooms at this hotel
JWMarriott.com
12. 2. What is the role of IT in Your
Hotel
The IT play major terms of role in software's
like they have material control software who
check the stock of hotel and they have other
technology like every staff have ID mainly
use for food process like if chef need
chicken then he / she puts the requisition
and upper level of member approve that
order then it follow to end person
13. And every month IT check that log in of one
person not in more than one system if they
do then IT department send the mail to them
and staff have to gave the answer
14. 3.What are you done extra for
customer satisfaction
They said that chef know that customers
not from India only then they know the
taste of that customers like American
like cheesy , Australian like meat ,
Indian like spicy with alcohol ad they
fulfil the need and satisfaction of
customers
15. 4. info about ware house
They have Dry store , Cold store , Hot
store Because there are different things
to maintain in different temperature like
Green Peas – 18 to 24 °C.
Alcohol – room temp. – 11 to 22 °C.
Dairy – 0 to 4 °C
16. 5 Warehouse management
and how much time takes to
get another stock
Swaraj is responsible to manage all
things in concern with stock and Marriott
decide par level example
Chef have to maintain 10 packet of rice
not less then 10 if there is 7 or 6 the he /
she put requisition and upper
management know approve and same
day stock deliver to JW Marriott
17. 6 . What is the mode of
transportation used by your
hotel
They use
Road transportation(90%)
Air transportation
and Water transportation
They tie up with local vendors and
vendors deliver the stock to them the
price of transportation is include in bill
18. 7.What is the role of material
management
It is control by F&B manager and check
the inventory weekly , fornightly and
monthly
If stock is extra and not in demand then
they call the HOD to solve the problem
of wastage
19. 8.Do you have fixed
supplier
No . Basically every year in the month of
December they send notice in
newspaper to deposits the bits Which
ever is best quality and lower rate they
choose that.
20. 9. According to you how much
% SCM are affecting the Hotel
30-35% affects the cost of sales
Purchase manager AND the finance
manager has analysed it.
Reason – efficient working of supply
chain cycle