The document discusses a survey conducted at the JW Marriott hotel in Chandigarh, India. It provides background information on Marriott International and the JW Marriott brand. It then describes some of the facilities available at the JW Marriott Chandigarh, including guest rooms, meeting spaces, and amenities. The remainder of the document consists of questions and answers related to supply chain management, IT, customer satisfaction efforts, warehouse operations, transportation, material management, and supplier relationships at the JW Marriott Chandigarh.

1. Survey JW Marriott

2.  Group no 1
 Tarun khullar
 Sahil bansal

4. About Marriott
 Marriott International, Inc. is an
American multinational hospitality company that manages
and franchises a broad portfolio of hotels and related lodging
facilities.
 Founded by J. Willard Marriott in 1927, the company is now
led by his son, Executive Chairman Bill Marriott and
President and Chief Executive Officer Arne Sorenson.
 Marriott International, headquartered in Bethesda,
Maryland in the Washington, DC metropolitan area, has
more than 5700 properties in over 110 countries.
 Territories around the world, over 1.2 million rooms (as of
September 23 2016).
Wikipidia

5. About JW Marriott
 JW Marriott Started in 13 July 2011 and 2 hotel in India of
Marriott

7. Some facilities
 Five-star luxury hotel features 164 spacious guest rooms and
suites in the heart of Chandigarh, spa , 2 meeting rooms, a
premier wedding hall venue in Chandigarh.
 24-hour room service and complimentary bottled water and
connected in Chandigarh with high-speed Internet access and
international satellite cable.
 Other amenities include iPod docks with stereos, daily
newspaper delivery, and 42-inch plasma TVs.
 Book 10 or more rooms at this hotel
JWMarriott.com

10. Questions
 What is the process involved in Supply
Chain Management

11. Chef /
director
of room
G.M
Purchase
Manager
Director
of
finance
F&B
End
Consumer

12. 2. What is the role of IT in Your
Hotel
 The IT play major terms of role in software's
like they have material control software who
check the stock of hotel and they have other
technology like every staff have ID mainly
use for food process like if chef need
chicken then he / she puts the requisition
and upper level of member approve that
order then it follow to end person

13.  And every month IT check that log in of one
person not in more than one system if they
do then IT department send the mail to them
and staff have to gave the answer

14. 3.What are you done extra for
customer satisfaction
 They said that chef know that customers
not from India only then they know the
taste of that customers like American
like cheesy , Australian like meat ,
Indian like spicy with alcohol ad they
fulfil the need and satisfaction of
customers

15. 4. info about ware house
 They have Dry store , Cold store , Hot
store Because there are different things
to maintain in different temperature like
 Green Peas – 18 to 24 °C.
 Alcohol – room temp. – 11 to 22 °C.
 Dairy – 0 to 4 °C

16. 5 Warehouse management
and how much time takes to
get another stock
 Swaraj is responsible to manage all
things in concern with stock and Marriott
decide par level example
 Chef have to maintain 10 packet of rice
not less then 10 if there is 7 or 6 the he /
she put requisition and upper
management know approve and same
day stock deliver to JW Marriott

17. 6 . What is the mode of
transportation used by your
hotel
 They use
 Road transportation(90%)
 Air transportation
 and Water transportation
 They tie up with local vendors and
vendors deliver the stock to them the
price of transportation is include in bill

18. 7.What is the role of material
management
 It is control by F&B manager and check
the inventory weekly , fornightly and
monthly
 If stock is extra and not in demand then
they call the HOD to solve the problem
of wastage

19. 8.Do you have fixed
supplier
 No . Basically every year in the month of
December they send notice in
newspaper to deposits the bits Which
ever is best quality and lower rate they
choose that.

20. 9. According to you how much
% SCM are affecting the Hotel
 30-35% affects the cost of sales
 Purchase manager AND the finance
manager has analysed it.
 Reason – efficient working of supply
chain cycle