This document discusses using Soft Systems Methodology (SSM) to improve the client discovery process. SSM takes a more holistic approach that accounts for real-world complexities like unpredictable user behavior and multiple stakeholders. It is presented as an alternative to the traditional linear discovery process. SSM involves discovering each client's unique views and context through structured stages. This reveals interacting systems and defines the problems to be solved. Iterating SSM throughout the engagement allows adapting to changing conditions. The outcomes of SSM discovery include client-specific models of the key elements like customers, activities and environmental influences. It also produces purposeful activity models, milestone plans and action items to guide the project. Using SSM is proposed to save time and