Sofia Kontogianni CV
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Sofia Kontogianni has over 10 years of experience in customer service roles, including as a Complaints Officer at Notting Hill Housing Group where she oversees the complaints process and ensures continuous learning from feedback. Prior to this, she worked as a Mentor and Team Leader at the Financial Ombudsman Service where she provided support to managers and completed quality assessments. She also has experience as an Adjudicator resolving disputes between consumers and financial institutions.
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Mena Adel Makeen Beshay is seeking an administrative or accounting position. She has a Bachelor's degree in commerce and business administration from Helwan University with a grade of 75.95%. She has completed several diplomas and certifications in areas such as Oracle financial software, management accounting, social media, English, and computer skills. Her work experience includes positions in customer service, technical support, accounting, and as an instructor. She has skills in Microsoft Office, accounting software, social media, and communications. She is looking to utilize her education and skills to achieve her career goals.
Martha CV 2016
Martha Murphy is an experienced customer service and administration professional seeking a new opportunity. She has over 15 years of experience in roles such as bureau analyst, customer advisor, data administrator, and risk control administrator. Her skills include excellent customer service, data analysis, project management, training, and proficiency in Microsoft Office, SAP, and CRM systems. She is motivated to learn quickly and meet productivity goals.
Martha cv 2016
Martha Murphy provides her contact information and objective of seeking a customer service or administration role. She has over 15 years of experience in roles such as bureau analyst, customer advisor, data administrator, risk control administrator, and foreign exchange cashier. Her resume lists the responsibilities and skills gained in each role, including client relations, data analysis, project management, and training. She has an associate's degree in mechanical and computer drafting and various certificates in business, IT, lean organizational management, equality and diversity, and anti-money laundering.
Yolande van Coller CV 1
Yolande van Coller has over 12 years of experience in administration roles. She has a bachelor's degree in psychology and English literature and is fully competent in Microsoft Office applications. Her experience includes roles as an administrator, call center agent, personal assistant, receptionist, and secretary. She has excellent communication, organizational, and customer service skills. In addition to her work experience, she has completed animal behavior courses and has a passion for animals.
Updated Resume (1)
The document is a resume for Mansour Salim Abo Bakr. It outlines his objective of seeking a challenging position in sales or marketing, and summarizes his education at Cairo University and skills in Arabic, English, Microsoft Office, and teamwork. It also provides a chronological history of his relevant work experience from 2008 to present at Vodafone Egypt in various retail and account management roles.
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Sofia Kontogianni CV
- 1. Sofia Kontogianni 07588 54181, acf62_s@yahoo.com EMPLOYMENT September 2014-Present – Notting Hill Housing Group Complaints Officer I am part of the business improvement directorate, which ensures that the Group is robust in terms of regulatory and legislative compliance and strives to assist businesses to continuously improve. Responsible for the day to day oversight of the complaints process across the Group Providing guidance on complaints to members of staff Ensuring continuous learning from complaints and customer feedback. Quality assurance monitoring of complaints and Housing Ombudsman Service enquiries Producing KPI results for senior members of the organisation Issuing complaint reports on a regular basis Responsible for overseeing and preparing cases for the Housing Ombudsman Service Writing training material on Customer Relations Management systems and training members of the housing teams on them June 2012 - June 2014 - Financial Ombudsman Service Mentor and Team Leader Providing technical support to team managers and senior operational staff Completing monthly quality assessments on the adjudicators’ work Using root-cause analysis to improve customer service and KPI results Providing ad-hoc training to adjudicators Assisting adjudicators and managers with jurisdiction and redress queries as the recognised divisional expert Project Management Cascading new guidance to adjudicators Taking part in ongoing training to keep knowledge updated and maintain awareness of changing guidance October 2011 - June 2012 - Financial Ombudsman Service Adjudicator I was employed by an independent, not-for-profit organisation set up by law to sort out disputes between consumers and financial services businesses – fairly, reasonably and impartially. Assessing insurance cases with a standard workload of 40 cases Handling and resolving complaints made by the public against banks, insurance companies and other financial institutions Taking part in ongoing training to keep knowledge updated and maintain awareness of changing guidance July 2011 - Net-a-Porter.com London Premier Assistant I provided temporary cover as a Premier Assistant for a global Internet retailer of luxury fashion labels. Using internal software in order to facilitate delivery and collection of goods Ensuring that the outbound orders were processed accurately
- 2. Assisting customers with returns within a set time period Liaising with customers about general order enquiries, issues with delivery times and complaints. September 2010 - May 2011 - WinTechnologies Greek Customer Service Executive I worked for an international company providing marketing and internet solutions to customers from more than eleven countries. HTML editing Executing, collecting and collating various marketing promotions with regards to all available languages Customer retention Translating marketing material and websites to and from Greek Liaising with the customers and assisting them with their queries Monthly marketing projects for our various customers Handling inbound and outbound calls September 2008 - September 2010 - Greek Archdiocese Office Administrator Part of a small international administrative team, planning, organising and executing the various requirements of the Archdiocese. Personal Assistant to the Head of the Greek Orthodox Church in England Providing general customer service support i.e. answering phone enquiries, assisting with document completion and responding to emails and letters Handling the Archbishop’s correspondence and managing his diary Database management Liaising with high profile guests of the Archdiocese EDUCATION 2012 - Queen Margaret University Certificate in Dispute Resolution and Complaint Handling 2008 – 2009 - Queen Mary University London MA: Writing in the Modern Age 2005 - 2008 - University of Kent at Canterbury BA: English and American Literature 2005 - Network Institute, Greece, Foundation Course 2001 - Zertifikat Deutsch, Goethe Institute, Thessaloniki 1999 – 2004 - University of Thessaloniki BA: Theology 1996 - 1999 - 24th General Lyceum of Thessaloniki Lyceum Leaving Certificate, Equivalent of A-Levels: History, Ancient Greek, Latin, Greek SKILLS IT – MS Word, PowerPoint, Outlook, Excel, WordPerfect,Dreamweaver,Sitefinity, Exact Target, LiveChat, MAC OS X, WIN OS VISTA-7-8, Languages – Fluent Greek and English, conversational German, basic Spanish Other:Trained in banking and general insurance products.