1. Elif Kara
Flat 60A Cavell Street, London, E1 2JA
07474 929 799 / elifkara5@hotmail.co.uk
Professional Profile:
A successful, hardworking and tenacious individual offering a valuable combination of analytical and
interpersonal skills. Effective communicator with strong commercial focus and business acumen
coupled with excellent organisation skills. Exceptional leadership abilities; adept at interpreting,
presenting and communicating information to a wide range of parties with articulation. Diligent and
thoroughly dedicated in all pursuits: seeking a new professional challenge in which to further develop
and apply a highly transferable skill-set, confident in the ability to deliver significant and meas urable
value to any organisation.
Core Competencies:
 Clientrelationship management;building reputation to secure repeatbusiness and referrals.
 Skilled strategistable to deliver solutions through lateral thinking,vision and creative problem -
solving.
 Stakeholder management:proven ability to effectively engage and negotiate at all levels.
 Highly analytical:gathering,verifying, and interpreting qualitative / quantitative data to inform
effective decision-making.
 Skilled at speaking with both confidence and authority.
 Professional attitude,positive mind-setand focused long-term career development.
Education:
2014 – 2015: AAT LEVEL 2 Online Course, Home Learning College
2007 –2009: University Of Leicester, MBA International Finance
Modules: Strategic Marketing; Strategic Analysis and Choice; Implementing Strategies; Finance and
Growth Strategies; Management, People and Organisations; Leadership and Personal and
Development,Accounting for Managers; Strategies in Action; Research Methods; International Finance;
Corporate Finance
Dissertation: “Growth and Value Creation Through Intellectual Property and Innovation”
1996 – 2001: University of Anatolia, BA Advertising and Public Relations
Career History:
September 2015 – Present: Hobbs, Sales Advisor
 Representing the store as a first pointof customer contactand assisting with productselection.
 Monitoring consumer trends in order to ascertain marketconditions and better assist
customers in selecting the appropriate products for their requirements.
 Influencing purchases in a non-pressurised manner with a focus on individualised customer
service.
 Building professional relationships with customers to secure repeatbusiness and referrals.
 Complainthandling,securing positive outcomes for both customers and the store,protecting
reputation while displaying a high level of empathyand professionalism atall times.
 Visual merchandising,arranging attractive productdisplays to maximise sales ofkey lines.
 Processing payments and returns for customers.
January 2015 – July 2015:Turkish Bank, Head Office, Central Support Officer
 Overseeing all anti moneylaundering checks and ensuring a high level of attention to detail at
all times.
 Issuing customer payments and directdebits.
 Responding to a number ofincoming enquiries and providing exceptional customer service at
all times.
 Proactively resolving Internetbanking issues.
 Communicating with the auditdepartment.
 Preparing DD set-up and S/O.
 Utilising the Globus Banking System.
 Ensuring adherence to all necessarylegalisation.
January 2011 - January 2015: Digicom Telecom Ltd, Account Executive
 Taking messages accuratelyand closing the call with courtesy and professionalism.

2.  Handling all overflow calls and ensureing all incoming business calls are responded to.
 Provisioning services and placing orders into the managed service desk and porting team.
 Coordinating bulk provisioning orders to ensure thatorders are flowing smoothly.
 Matching sim cards and hardware to then arrange to courier the batches to customer sites.
 Undertaking data checks as required
 Generating and assisting with bespoke and/or one offreports.
 Managing databases and ensuring exceptional attention to detail.
 Ensuring all customer data captured on the CRM is up to date, accurate and relevant.
 Entering billing entries into the CRM.
 Representing the Digicom Telecom brand through an abilityto communicate in a business-like
manner.
 Improving business relations with third-partysuppliers BTTelecom ltd,Gamma
Communication Plc and DaisyWholesale value for Money.
March 2009 - January 2011: Turkish Business Network, London, Account Executive
 Arranging and attending meetings with prospects to gain a greater understanding ofclient
needs and identify sales opportunities.
 Hosting clientsponsored seminars and networking.
 Writing press releases for the Business Network Magazine.
 Organising the event ‘Most Successful Turks Awards’ in Park Lane Hotel,London.
 Producing reports on a routine basis.
February 2004 – 2008: Training for English Language course, London
July 2001 - December 2002: Bersay Consultancy, Istanbul, PR Assistant (Internship)
Bersay Consultancy is a leading communications consultancy in Turkey. I have interned within the
company's strategic consultancy departmentafter my graduation.
 Monitoring the electronic and printed media proactively.
 Analysing and preparing reports to monitor media opportunities and threats.
 Implementing social alignmentprogrammes.
Volunteer Work / Courses:
1999 - 2001: Erasmus - Youth in Action programmes, Eskisehir, Turkey (Voluntary)
 Coordinating and executing workshops for young people aged 19 to 30, interacting directly
with young people to promote their intellectual,social and emotional development.
 Organising a variety of events that appeal to a wide range of interest(sightseeing,theatre,
cinema and reading club).
2014: Certificate in Personal Coaching, London
February 2002 - June 2004: Advanced English Language Training Course, Greenwich, London
2001 – 2002: BERSAY Communication Consultancy Staff Training Certificates: Media Relations
and Content Management, Risk and Crisis Management, Internal Communication and Change
Management, Strategic & Financial and Corporate Communication.
April 2000: Diction and Charisma, Effective Communication - TRT Media, Ankara, Turkey
References Available On Request.