Márta Bíró has over 10 years of experience working in customer service and sales roles for Vodafone Hungary Ltd. She holds an MA degree in Hungarian Language Teaching from Eötvös Loránd University. Her resume highlights her strong communication skills and experience handling customer accounts, complaints, and carrier changes. She is proficient in Microsoft Office applications and has worked as both a customer service operator and sales trainer for Vodafone.
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IEADSJP - Igreja Evangélica Assembleia de Deus de São José dos Pinhais
Pr. Presidente: Ival Teodoro da Silva
Pr. Vice Presidente: Elson Pereira
Seeking a challenging dynamic career opportunity in a well-established organization, where an active, energetic personality is needed and where my practical and Academic studies can be fully utilized.
1. Curriculum Vitae
Name: Márta Bíró
Date of birth: 1981.09.17
Adress: 1214 Budapest Rakéta utca 18/C
Phone number: (+36) 70-775-8111
E-mail: martamacs@gmail.com
Education:
2000-2006 Eötvös Loránd University, Budapest
Hungarian Language Teacher – MA degree
1996-2000 Szilágyi Erzsébet Highschool, Eger
Graduation
Work experience:
2014. august – 2015. july Enterprise Fulfilment Specialist – Vodafone Hungary Ltd.
• At the account closing I made huge tariff changes and I made new companies based
on contracts in the goverment and key segment.
• My tasks also containted checking the syntactic and semantic correctnes of the sales
contracts.
• I wrote several professional training materials and I worked as trainer at Miskolc.
2011. may – 2014. august Enterprise Migration Specialist– Vodafone Hungary Ltd.
• I made backup office assistant activities (corporate change ownership, vitamax migra,
subsribers move).
• I checked the incaming documents for enterprise customer.
• I counted some penalty calculation.
2011. may -2010. sept. Enterprise Change Owner Specialist – Vodafone Hungary Ltd.
• I made some corporate to consumer change ownership
• Being in daily contact with the sales and call center departments.
2. 2009. dec.- 2010. szept. Enterprise Callcenter Operator – Vodafone Hungary Ltd.
• I made enterprise front office assistant activites.
• I gathered information for the account managers, and to the customer service of the
different services.
• I also replied to the complaints or I coporaid with competent departments.
2007. szept.- 2008. dec. Callcenter Operator – Vodafone Hungary Ltd.
• I worked on the customer service and I answered customers called.
• I made sales activities.
• I also replied to the complaints or I sent them on to the competent departments.
2006. august- 2007. sept. Boarding-school teacher - Santa Maria Secondary Grammar
School
• I teached Hungarian language.
• I coordinated my group of children individualy.
Language skills:
• English-B2
Computer skills:
• Microsoft Office -advenced
• Power Point- intermediate
• Siebel,SFA,SAP
Personal skills:
• Precise workflow
• Customer oriented mentality
• Confident and diplomatic attitude
• Strong verbal and written communication skills
• Proactive sales attitude
Budapest, 2015.11.17
