Presentatie maandag 17 november 2014. Update social media TU Delft en webcare.

1. Challenge the future
Delft
University of
Technology
Update on social media and webcare
TU Delft
Karlijn de Wit en Rob Speekenbrink, directie communication TU Delft

2. Dutch at age 13+ uses social media on

3. , Twitter, LinkedIn and Youtube are mo

4. Most organisations use social media

8. Since februari 2011
over 30.000 likes
1 post per day
100% English
61% international

10. Since 2009
>25.000 followers @TUDelft
7.500 followers @DelftUniversity
Number of tweets depends on news

11. LinkedIn

12. TU Delft company page
>18.000 followers

14. TU Delft university page >83.000
for potentials

16. TU Delft
Alumni group >22.000

18. Youtube

20. Since 2006
>2500 followers
798 video’s
1.790819 views

21. TU Delft is online

25. Webcare / Online service and helpdesk

26. 10 students
From 9 AM until midnight
response within the hour
Answer all (!) questions

28. Monitoring

31. Intervention

36. Influencing

44. Rob Speekenbrink
Consultant Online Media
@RobSpeekenbrink
+316-81834114
Karlijn de Wit
Marketer
@dewitk
+316-38829157