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From communication to conversation
  Social Media strategies for business


© Daemon Group 2008                                        www.daemondigital.com
© Daemon Group 2008   www.daemondigital.com
By 2010 it is predicted that there will be
       more then 4 billion mobile phone
              subscribers globally




© Daemon Group 2008                      www.daemondigital.com
© Daemon Group 2008   www.daemondigital.com
di vorced
                      used Google Latitude?




© Daemon Group 2008                   www.daemondigital.com
Social Media users as a percentage of all
              Internet users




                                              67% of Internet users engage with Social Media




© Daemon Group 2008   Source: comScore World Metrix                                      www.daemondigital.com
Social Media users by global region
                                                       5.20%
                                    9.17%

                                                                                                   34.55%

             22.61%



                                                                    28.47%




                        Asia Pacific      Europe      North America              Latin America   Mid East/Africa

                                                       Based upon unique visitors in June 2008




© Daemon Group 2008   Source: comScore World Metrix                                                                www.daemondigital.com
Global use of Social Media




                                                                                             ks
                                                                                          or
                                                                                         tw




                                                                                                                                       os
                                                                                       ne




                                                                                                                                    ot
                                                 s




                                                                                                                                 ph
                                               og




                                                                                    al




                                                                                                                                                                       SS
                                                                                  ci
                                             bl




                                                                                                                           ad




                                                                                                                                                                      R
                                                                                so
                                        d




                                                                                                                         o




                                                                                                                                                                se
                                      ea




                                                                          se




                                                                                                                      pl




                                                                                                                                                               U
                                                                                                                     U
                                     R




                                                                         U
   82.9%                   72.8%                  63.2%            57.3%               54.8%              52.2%                     45.2%                33.7%



          W                                          Vi                                       H                                             D
              at                                       si                                         av                                            ow
                 c   h                                   ta                                         e                                             nl
                         vi                                   ph                                        co                                          oa
                           de                                   ot                                        m                                           d
                             o                                    o                                           m                                           po
                                 cl                                   sh                                       en                                           dc
                                   ip                                   ar                                          te                                        as
                                     s                                    in                                          d                                          ts
                                         on                                 g                                             on
                                           lin                                  si                                             bl
                                              e                                   te                                             og
                                                                                                                                    s
    © Daemon Group 2008                                                                                                                            www.daemondigital.com
Source: UM Wave 3
The opportunity in context
                                                              29.8m
                                              61.0m
                                  0.26m
                                                      5.4m
                                      17.8m


                                                       3.7m




                                                             72.9%
                                                              5.1m



    © Daemon Group 2008                                               www.daemondigital.com
Source: UM Wave 3
Imagery   Blogging


                                                          Micro
                            Video
                                                         blogging




                      Podcasting
                                    Social Media               RSS
                                     platforms

                           Forums                        Widgets


                                     Chat     Networks




© Daemon Group 2008                                                  www.daemondigital.com
62%
                                             47.4%           read
                                              post                     29.0%
                                                                        write
                                    77.0%         Imagery   Blogging
                                    watch                                         No14
                                28.2%                                     Micro Sydney*
                                          Video
                                upload                                   blogging




                                    Podcasting                                  RSS
                                                                                      24.6%
                           40.2%                                                       feed
                           listen

                                         Forums                          Widgets


                                                     Chat   Networks
                                             74%
                                            message             21.1%
                                                                belong

Source: UM Wave 3 *Twitter Grader




  © Daemon Group 2008                                                                         www.daemondigital.com
Four categories of online social networks*

      SPECIAL INTEREST                VIRTUAL WORLDS   CONTENT BASED   PEOPLE BASED
          Wikipedia                      Second Life      YouTube         Linkedin




*Source: Datamonitor analysis, 2008




   © Daemon Group 2008                                                      www.daemondigital.com
Facebook’s api’s create advantage
© Daemon Group 2008                                   www.daemondigital.com
There are 132 million
           registered users of Facebook




© Daemon Group 2008                 www.daemondigital.com
Dominance of Facebook and MySpace


       Social media




Internet audience



                               0         100,000        200,000        300,000        400,000        500,000        600,000   700,000   800,000       900,000

                               Facebook and MySpace combined equate to 43% of the social media audience by unique visitors




© Daemon Group 2008   Source: comScore World Metrix                                                                                     www.daemondigital.com
72.8% of internet users read blogs and
      globally one new blog is created
         every second of every day




© Daemon Group 2008                   www.daemondigital.com
STEP ONE       STEP TWO




                      Blogs can destroy reputation …
© Daemon Group 2008                                    www.daemondigital.com
… blogs can move markets …
© Daemon Group 2008                                www.daemondigital.com
And blogs are helping consumers make
                   purchasing decisions.
© Daemon Group 2008                         www.daemondigital.com
So, how to develop a Social Media
      strategy for your organisation?

© Daemon Group 2008               www.daemondigital.com
It’s not about the applications
© Daemon Group 2008                           www.daemondigital.com
Determine what do you want to achieve?

Use Social Media to listen

Use Social Media to ask questions

Use Social Media to extend your contacts

Use Social Media to drive your existing contacts

Use Social Media to sell your IP

Use Social Media to sell your products or services


© Daemon Group 2008                         www.daemondigital.com
Your corporate website
             is where good content
                          goes to die.
© Daemon Group 2008                        www.daemondigital.com
Engaging with social networks through defensive
             and then offensive strategic communications




© Daemon Group 2008                                   www.daemondigital.com
Digital engagement strategy




© Daemon Group 2008




   © Daemon Group 2008          www.daemondigital.com
© Daemon Group 2008   www.daemondigital.com
© Daemon Group 2008   www.daemondigital.com
© Daemon Group 2008   www.daemondigital.com
© Daemon Group 2008   www.daemondigital.com
© Daemon Group 2008   www.daemondigital.com
© Daemon Group 2008   www.daemondigital.com
© Daemon Group 2008   www.daemondigital.com
© Daemon Group 2008   www.daemondigital.com
© Daemon Group 2008   www.daemondigital.com
follow us @daemondigital




© Daemon Group 2008                              www.daemondigital.com

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Social Media Strategies For Business

  • 1. From communication to conversation Social Media strategies for business © Daemon Group 2008 www.daemondigital.com
  • 2. © Daemon Group 2008 www.daemondigital.com
  • 3. By 2010 it is predicted that there will be more then 4 billion mobile phone subscribers globally © Daemon Group 2008 www.daemondigital.com
  • 4. © Daemon Group 2008 www.daemondigital.com
  • 5. di vorced used Google Latitude? © Daemon Group 2008 www.daemondigital.com
  • 6. Social Media users as a percentage of all Internet users 67% of Internet users engage with Social Media © Daemon Group 2008 Source: comScore World Metrix www.daemondigital.com
  • 7. Social Media users by global region 5.20% 9.17% 34.55% 22.61% 28.47% Asia Pacific Europe North America Latin America Mid East/Africa Based upon unique visitors in June 2008 © Daemon Group 2008 Source: comScore World Metrix www.daemondigital.com
  • 8. Global use of Social Media ks or tw os ne ot s ph og al SS ci bl ad R so d o se ea se pl U U R U 82.9% 72.8% 63.2% 57.3% 54.8% 52.2% 45.2% 33.7% W Vi H D at si av ow c h ta e nl vi ph co oa de ot m d o o m po cl sh en dc ip ar te as s in d ts on g on lin si bl e te og s © Daemon Group 2008 www.daemondigital.com Source: UM Wave 3
  • 9. The opportunity in context 29.8m 61.0m 0.26m 5.4m 17.8m 3.7m 72.9% 5.1m © Daemon Group 2008 www.daemondigital.com Source: UM Wave 3
  • 10. Imagery Blogging Micro Video blogging Podcasting Social Media RSS platforms Forums Widgets Chat Networks © Daemon Group 2008 www.daemondigital.com
  • 11. 62% 47.4% read post 29.0% write 77.0% Imagery Blogging watch No14 28.2% Micro Sydney* Video upload blogging Podcasting RSS 24.6% 40.2% feed listen Forums Widgets Chat Networks 74% message 21.1% belong Source: UM Wave 3 *Twitter Grader © Daemon Group 2008 www.daemondigital.com
  • 12. Four categories of online social networks* SPECIAL INTEREST VIRTUAL WORLDS CONTENT BASED PEOPLE BASED Wikipedia Second Life YouTube Linkedin *Source: Datamonitor analysis, 2008 © Daemon Group 2008 www.daemondigital.com
  • 13. Facebook’s api’s create advantage © Daemon Group 2008 www.daemondigital.com
  • 14. There are 132 million registered users of Facebook © Daemon Group 2008 www.daemondigital.com
  • 15. Dominance of Facebook and MySpace Social media Internet audience 0 100,000 200,000 300,000 400,000 500,000 600,000 700,000 800,000 900,000 Facebook and MySpace combined equate to 43% of the social media audience by unique visitors © Daemon Group 2008 Source: comScore World Metrix www.daemondigital.com
  • 16. 72.8% of internet users read blogs and globally one new blog is created every second of every day © Daemon Group 2008 www.daemondigital.com
  • 17. STEP ONE STEP TWO Blogs can destroy reputation … © Daemon Group 2008 www.daemondigital.com
  • 18. … blogs can move markets … © Daemon Group 2008 www.daemondigital.com
  • 19. And blogs are helping consumers make purchasing decisions. © Daemon Group 2008 www.daemondigital.com
  • 20. So, how to develop a Social Media strategy for your organisation? © Daemon Group 2008 www.daemondigital.com
  • 21. It’s not about the applications © Daemon Group 2008 www.daemondigital.com
  • 22. Determine what do you want to achieve? Use Social Media to listen Use Social Media to ask questions Use Social Media to extend your contacts Use Social Media to drive your existing contacts Use Social Media to sell your IP Use Social Media to sell your products or services © Daemon Group 2008 www.daemondigital.com
  • 23. Your corporate website is where good content goes to die. © Daemon Group 2008 www.daemondigital.com
  • 24. Engaging with social networks through defensive and then offensive strategic communications © Daemon Group 2008 www.daemondigital.com
  • 25. Digital engagement strategy © Daemon Group 2008 © Daemon Group 2008 www.daemondigital.com
  • 26. © Daemon Group 2008 www.daemondigital.com
  • 27. © Daemon Group 2008 www.daemondigital.com
  • 28. © Daemon Group 2008 www.daemondigital.com
  • 29. © Daemon Group 2008 www.daemondigital.com
  • 30. © Daemon Group 2008 www.daemondigital.com
  • 31. © Daemon Group 2008 www.daemondigital.com
  • 32. © Daemon Group 2008 www.daemondigital.com
  • 33. © Daemon Group 2008 www.daemondigital.com
  • 34. © Daemon Group 2008 www.daemondigital.com
  • 35. follow us @daemondigital © Daemon Group 2008 www.daemondigital.com